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Jean R.
Customer Reviews for Oconomowoc Auto Sales
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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We received great service with our uhaul rental. We were pleased how smoothly things went!
Jeffrey F.Dean was awesome and very helpful!!! Wonderful experience
JEFFREY H.Everything was excellent for this trip and the use of the truck.
Steven J.Manager was polite, knowledgeable and helpful. In and out very quickly. Will use again.
GARY S.Was not happy that a smaller truck was not available and had to settle for a bigger one which cost more. Next time I will not settle and go to another provider.
Josephine B.Give clearer instructions about drop-off.
Sarah B.Happy Happy Happy
MICHAEL F.Remind customers to not put keys in drop box before completing form on Mobil phone. I dropped keys in box on return and didn't have contract number with me or had written down mileage. My mistake but other than that everything went great. I was hoping to avoid the $20.00 fee. I will know better next and will tell others as well.
DENNIS W.Well equipped and helpful location! As a note I originally called the Pewaukee location - the phone forwards to Oconomowoc? The Pewaukee location does not seem to be in business any more? You should update your system to reflect this!
LYMAN T.Dean is great and easy to work with Excellent seevice
James G.This location has a supervisor who is notorious for stealing from customers. This man has stolen $250 from me for a tire that they damaged.
Matt D.Customer service is extraordinary! Well-stocked, easy to find materials & vehicles! Great place!
Lisa H.Great service from Dean. The entire experience was trouble free and enjoyable!
Curtis D.Pick up was very quick and efficient. In and out.
Patricia H.Great rental! I am a repeat customer because the owner is always flexible and helpful!!
Matthew H.Had what I needed, and got in/out quickly.
Ken M.Everything was great and very professional! I'll definitely use this location again. ¡Gracias!
Marie F.Great experience! Super friendly and helpful guy at the desk. They have boxes and everything else one could ever use for moving. Clean well-maintained trucks. Drano, the owner takes pride , and it shows!
Troy N.Super nice and helpful, my 2nd time renting from him and it won't be the last
ERICK K.Simple and easy to reserve and friendly and helpful when I got there to pick it up.
Kenneth N.I have used this location several times for u-haul rentals - always good service and the equipment is in good shape. Would highly recommend!
Terrance B.I asked for pick up in Waukesha and it was listed on the initial invoice. When I paid a few days before pick up, they changed location to Oconomowoc which was an extra 30 minute drive one way to pick up the truck. I wish I would have double check location as they didn't notify me of the change in location. Original location was 5 minute drive. Wasted an hour of invaluable packing time.
Rick R.it's our go to U-haul place
Lawrence B.This is not a comment for improvement, but a comment as to how helpful Dean was in hooking up the trailer. As a first time user, I appreciated his patient and personable helpfulness.
Thomas H.We originally scheduled a 26' truck from the Watertown location and had it reserved weeks prior and the day of pick up when I went to pick up the truck my app wouldn't work or let me get thr truck, I called the district manager (who was amazing at helping) and was told their were no trucks available for us at Watertown and had to redirect us to oconomowoc location. We were already irrated since no one told us this in the first place we were on a time crunch to get moved we get to the oconomowoc location and the person left didnt even wait for us when he new we were coming and on our way and having all these issues...we get their and again the app wouldn't work, turns out the oconomowoc person lied to the district manager so the district manager had to find us a new truck different size which made moving longer for us...we eventually got it all worked out but it would of been a better experience if somone would of told us before the day of that their wasnt any trucks at the Watertown location. I even called the Watertown location the day before to verify and he looked up the reservation and said it was all fine. We wont be using uhaul again and have told many people about the bad experience
William S.your 24/7 software is TERRIBLE!!!!! It took me almost 20 minutes just to get access to the keys. You need a better system.
lance T.Fast and friendly service
Robert M.When I turned this vehicle in there was an old dry stain in the front of the truck near the Mom' attic. The person that signed me in went back there and accused me of spilling something back there. He charged me $75 cleaning fee even though I explained to him I did not cause that stain (only had furniture) but unfortunately I did not think about listing that stain on my pre check in.
Keith W.Awesome sales staff
DIANNE K.I felt like I got top notch service and the item I rented got the job done with ease. Great experience.
Randall M.Greeted me properly when arrived. Quick to act and friendly and very helpful!
BRIAN P.My favorite uhaul place. Always friendly and efficient. ¡Gracias!
David N.Great guy. Helped me purchase a hitch as well. Definitely would recommend. I will be using again.
MICHAEL C.Dean is always great and very helpful. Quick and easy rental. Would definitely recommend!
Dawn K.Dean was very helpful
James P.All went seamlessly. Good Job
John P.i have rented a number of times from this location and would again!
Kent K.Great service, trailer was clean and ready to go.
Armin B.The unit needs the wheels and tires balanced. It had a real vibration despite showing recently maintained by this location. The attendant can be rude even though he does it with a smile. The convenience of its location is likely the ONLY reason I would ever do business here again. After discussing my experience with other people in the area this rude behavior is typical of him.
Bradley M.This location was basically a large lot out behind a business. It wasn't super clear where to leave the truck, but the lot was large enough, so it was easy to maneuver in. I dropped the truck off after hours though, so it would probably have been better if the business had been open and able to assist.
RYAN L.Nothing that I can think of. Everything was fine.
Steven B.Excellent service
MARK T.Nothing - Dean was very helpful in helping decide what size truck we needed. Very easy to deal with and very professional. Would use this location again and recommend it to others.
William S.Easy to get to and easy to return trailer very nice
ILENE O.The U-Haul website crashing all the time like I mean I had to reload my screen 15 times just to get to the next step
ryan K.Better communication.
Justin B.The staff was help was courteous, knowledgeable and helpful. I will use this store the next time I need to move something.
Robert W.Deano is great as always!
Kent J.Very friendly and helpful
THOMAS K.