Comentarios de los clientes para Oconomowoc Auto Sales

Owner was awesome and help me, a first timer using a trailer, a lot.

Excellent, efficient, professional service

The U-haul computer system was extremely slow for the location; it took 20 minutes just to complete the transaction. I understand that is a recurring problem.

Returning the truck was easy.

We phoned this location direct and had our rental order in and verified immediately. No muss and no fuss of scrolling thru web page after web page ... Just a quick chat with a friendly smile and we were all set to go !

Phone direct , don't waste your time online, just call and let them know what it is you need. This location gives FAST knowledgeable service with a smile.every time.

Book directly and get the very best service . Friendly and fast check out. WAY FASTER than online check out.

Fantastic customer service, Gentlemen was very friendly and inviting, very helpful and went out of his way to explain the questions I had so I didn't have to call Uhaul directly.

Everything was good

I was charged 25 bucks for cleaning. I used rugs on the floor during my move and the interior of the cab was left in the same condition i found it. I feel this is an unfair charge and i will not be using this location again because of it.

It was the best and most efficient rental experience I have ever had. Hassle free with quality service and equipment.

Move equipment to a location closer to the customer instead of making the customer drive to the equipment.

A TRUE ONE STOP SHOP ! The sales guy was very friendly and knowledgeable. He had us in and out of there in minutes ! We got all of our packing supplies from here too... AND he installs trailer hitches !

I was a little confused about the pricing. I thought the website said something different than what was posted at the rental location.

Always a pleasurer working with Dean. Friendly, knowledgeable, expeditious service.

This was our first time reserving a vehicle online. Very easy process and the in-person customer service was amazing!

Got all we expected, on time, under budget! Great service.

No improvement needed. Great customer service

the Best customer service

I wanted to pick up a trailer on the morning of the 20th to drop off at the loading spot in Waukesha so I went to the Waukesha location 13 days before to order. They called me on my way to work on the 18th saying I had to pick up the trailer in Wilwauke. That was unacceptable so I stopped by this location on the way to work on the 19th and found out he had 2 trailers available.

Everything was perfect

Very friendly and helpful as always.

Nothing! Deano is the best in the area!

This location in Oconomowoc rocks! I have rented there many times. Always a good experience. Drop off was 100% painless and pleasant.

The location was closed but drop off was easy and convenient

I was encouraged by U-Haul to drop off and confirm online. The online app froze on taking a picture of the clean trailer and I could not submit. But Dean from the drop off location was very good at letting me know he would take care of the paperwork for return and I see he completed that perfectly. Thank you Dean.

I was charged $25 for now sweeping out the truck. I didn't “sweep it out” was because it wasn't dirty, but the attendant insisted, so I paid him in cash.

Terrible experience overall. We had booked a moving van for touchless pickup, given the pandemic. After completing the necessary check-in online, the keys were not in the vehicle as advertised and U-Haul messaged through the app saying to, “find your keys inside.” Upon entering the building, there was not an employee present. We took the key from the hanging display by the desk, matching the van we were assigned when a gentleman came over from the building next door. He accused us of stealing the key and asked if we had helped ourselves to the cash register as well. We were told we had to come inside to fill out additional paperwork. He seemed completely unaware of the touchless protocol. When he looked us up, he saw we had already completed the necessary forms and we were allowed to leave. The proprietor of the establishment (without any sort of name tag or uniform) was extremely rude and was also non-compliant with the state-wide mask mandate. The van was dirty and smelled of manure. Additionally, the drop off time was after closing and we were told to leave the key in the orange drop box. After searching for 15 minutes in the dark, we called the number on the front door. The key return box was located on the side of the building beyond a sign that said, “No unauthorized personnel beyond this point.” Poorly organized, dirty, unprofessional and rude. Will not be patronizing this establishment again.

Returning the trailer went very well and the process was quick. We were on our way very fast.

great operator

Dropped off when closed over labor day weekend. Appeared good instructions on door and box what to do.

All good!

UHaul you charge too much per mile!

Dean was very helpful and professional.

We have visited this U-Haul location before and found the store well stocked and the owner very knowledgeable and helpful.

I dont think there is a anything you could improve on. Everything went great!

Quick and easy drop off.

Nothing. Customer service was great, rates were reasonable, vehicle was excellent. A+

Owner operator was very efficient, took care of me immediately and explained the functionality well.

The gentleman that was at the counter was very professional and my truck was ready and waiting. I would definitely use that location again

The counter person continued to take phone calls while I was standing there waiting to be served. Is the phone more important than the person actually present?

Dean was a pleasure to work with.

Dean was great. Check out took 5 minutes. Equipment was clean and ready. Check in took 5 minutes. Highly recommend.

I can't think of a thing. I had a very positive experience.

Wash the bugs off the windshield before renting.

Improve the computer technology. The manager couldn't access what trucks were available so couldn't see if we could get a smaller truck. Reserved a 20 foot truck but was given a 26 foot truck which was way bigger than we wanted.

First move was interstate. I'll use this office again for my local move