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JOHN B
Customer Reviews for Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No need for improvement, everything was excellent. Made the reservation on-line, met with Dean and he got me checked in and showed me to the trailer. I was hooked up and on my way within minutes. The return was easy also. Had a few issues with the U-haul app loading, but again Dean had me checked in quickly. Great location. I will rent from them again.
Steven KAgain the app did not work to drop off the truck, but the facility was helpful the next day when we called to verify that they had the truck.
LINDA BClosed prior to advertised time. Did not meet personnel
Ronald CThe owner has always been very helpful. There were some slight issues with the U-Haul App on pick up.
KELLY KYour uhaul app does not give feedback when something is wrong. I had to enter, and re-enter, info multiple times before it would accept anything. I was one more entry away from leaving when it FINALLY accepted my data
STEVEN BMake sure your infrastructure can handle all the rentals on weekends. It sounds like your system struggles during peak times.
TIMOTHY RDean was helpful in my choice of truck vs trailer and which size. I had to cancel one reservation and he took care of this promptly
MARY OExcellent customer service!
ANGELA MThere was no walk-around to review condition of the equipment before leaving with the truck.
KENNETH Mvery friendly location👍🏻
Dzmitry HEasy process, very helpful
Candace DI filled the tank up with almost 6 gallons of gas and drove 11 miles. Then the employee told me when I returned the truck it was 7/8's full and I could've filled it to that level. I wasn't told that until I returned the truck. Kind of annoying
BEN PAlways a great experience at this location!
TERENCE HVehicle ride was horrible
Kelly ODean is amazing, makes whatever you need happen!
BRAD COnly issue is cell phone signal was weak and there wasn't wifi available which made pickup very slow
Larry DWell done, Dino!
JENNIFER MAlways a great experience. Dino is awesome.
Todd OOur Oconomowoc U-haul is the best! Super friendly and always helpful!
SALLY KThe cellular service at this location is really bad, and it has been in the past as well. Online check in, or check out, takes extremely long. Up loading the vehicle pictures fail many times due to poor bandwidth. It's very frustrating. What should take 3 minutes to complete takes 15-20 minutes, and multiple tries to complete.
RICHARD GI was very surprised by the final fee overall.! was not informed about $15 fee for insurance . I suggest break down fees up front
JUDY FLocal - easy to rent from and return
RUSSELL YFriendly, helpful, and knowledgeable attendant.
BRIAN QVery easy check in and check out.
STEVEN AI’ve used this location several times and it’s the best.
MARK HI rent 26f truck with full coverage used it for 57 miles I add 7 gallons of gas when I bring it back it was full and more what is supposed to be I did take a picture when I return it on the app and I still got charged for extra gas. I will definitely never ever go back to this location. He's a scammer. And he shocked before $25 Cleaning when I spent 30 minutes to make sure everything was clean before I parked.
MOHAMMAD AWe had several problems with the trailer door not opening properly when we attempted to close it or open it. We explained what happened and told the Manager and he said we weren't opening it correctly. We tried everything to open it and we've rented several trailers and moving trucks over the years. We never experienced issues like this before. The trailer was not functioning properly and was not secure for our personal items in the trailer. We were not happy with the trailer.
TERI TTurning in trailer was fast and easy.
DAVID FThe representative was friendly and helpful. I was in and out in 5 minutes.
PAUL BProcess was incredibly easy
RICKEY CI will absolutely use this business location again!
CORENE PWe had a wonderful experience renting a u-haul van for the first time. I will come back again if I need to rent a van or truck again!!!!!
MELISSA FGreat All Around
JUSTIN CNothing Owner went over and above to accommodate our needs
PAMELA SAbsolutely nothing. Service was Phenomenal. Keep it up
BRYAN BDean is amazing
BRAD CAnother great experience here. Dino is the best.
TODD Owas charged for mileage that I not put on the vehicle lucky for me. I had taken a picture before I left, which was proof of starting mileage. He charged my card until I had to go back to West Allis and plead my case
GREGORY BVery knowledgeable and helpful gentleman there. Seamless transaction.
ERIC SI hate the app thing. Not intuitive. Had to restart 7 or 8 times by the time I realized you wanted a pic of the plate number to check in. And yes, I also drove 20 minutes to town to drop the trailer WITHOUT MY PHONE. So what? So I need the stupid phone to check back in. So I had to drive all the way back to the house to find I NEEDED TO BE AT THE LOCATION AND TAKE PICTURES FOR YOU in order to check back in. So then I had to drive all the way back. NO. Just plain stupid. All for me to do the work YOU USED TO DO. I didn't come across too strong did I? Maybe I should have put my entire comment in caps...
MICHAEL O