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Donald Stoss
Customer Reviews for Oasis Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Joaquin is the man! He deserves a raise
Philip GiffordNothing. All staff and equipment met or exceeded expectations. Thank you.
CHARLES NICKERSONEspecially friendly and efficient. I like these community locations, especially ones with retail selection which can make the visit twice as productive. Oasis is very convenient and is a. Mini-lumber yard for the community.
LEIGHTON READExtra friendly staff
LEIGHTON READYoung man wanted me to back up into traffic and park the trailer. I am a 71 yo woman. I had to ask him if he could move it with his tractor. He was rude and acted like a brat . I think I disturbed his lunch. He said I was done and I asked him for a receipt. Something to show I had returned the trailer. He did not know how to give me a receipt. I took a picture of his computer screen. I don't believe I have received an email to verify receipt. I gave him my email address so he could send me the return information.
Cynthia GilmoreCounter service was quick and friendly.
Morten KruseOasis Equipment Rentals is a great place to rent from. The staff is very friendly and always helpful.
Tory WiedenkellerIt was great
STEVE MARVINExcellent customer service
Davidson PattizThe equipment I ordered was not available. I was sent to a different store and I didn’t get the equipment I needed.
Roger ReynoldsStaff made the drop-off as easy as could be and they helped with the drop-off of the car hauler trailer. Easy to access and drop-off.
Walter MarkThe people (Jaoquin) at Oasis are very, very helpful and friendly. I appreciate the advice or recommendations they gave me regarding driving the larger uhaul vehicle. The rate for the use of the vehicle is also very good and reasonable. I'll definitely go back there again.
Tory WiedenkellerSuper Friendly and Efficient Staff! My only suggestion would be to have locking gas caps.
Nicole StoneI am shocked that I was instructed shortly before reaching the drop off agreed to that I was to drive to a different town to drop it off because the original location didn’t have room for the car transport. I drove past and they had plenty of room!!! So basically you used my fuel and time to do YOUR job!!!! Unacceptable. My 2 cats had to sit in a kennel for an extra hour.
JC DU VALLNothing no complaints thank you
Cary RooneyHad to unload the car from the trailer by myself. The guy in front took the trailer off after.
Rayan MelendezEverything was wonderful. From renting the U-Haul to great customer service!!
Sherri FoxOasis Rental os great to deal with. Thanks
dieter kehrhahnGosh, I thought everything was done really well would refer anybody to pick up a U-Haul at that location
James CorcoranEverything seemed well and the two fellows working there Tony and Joaquin were great no complaints
John VargasThere was a young man who was very polite and helpful to me.
sedigheh HeydariaIt was a smooth transaction.
Tracy SchalwitzBest in the area!! Tim was very helpful with 20' truck and auto transport, better than ANY others I've done business with over many years. HIGHLY RECOMMEND THIS location! All of the employees there are also very nice and helpful (unlike the other locations in Morro Bay).
Sandra KnopFriendly and helpful workers 😊
Erika Bocardo-CarrilloThe whole rental process from the start 10/1/22 was the worst uhaul experience i have ever had. I hope I never have to deal with uhaul again & I'm a former uhaul agent from long ago!
angela passantFriendly, easy customer service.
rodolfo uribeI'm not sure what you could improve. I rented from Oasis Rentals in Los Osos, Ca. Joaquin was the one who assisted me. Super awesome, helpful, friendly, very professional and courteous guy. I definitely would recommend Oasis Rentals if someone needed to rent or buy equipment.
Tory WiedenkellerMake the vehicle reserved available. Upgrades aren't always the answer. I was upgraded from 20 to 26' truck but didn't want it because of gas and fear of driving. Used a 15' and now have to make another 300 Mile trip.
Robby Lorberexcellent customer service
Wendy LangstonI'm not sure if it's possible to fix, but the firewall in the cab of the 20ft truck was terrible. It got really hot in there, especially around my feet and calves.
Kevin AlbeeAll good! Easy in & out, very friendly help and many items local or mentioned in their nearby store.
ROLF CARLEI would say that most times I rent a Uhaul, which is quite often for jy business, the location I need to pick it up, that I reserve it for, ends up being changed to a different, inconvenient location. I don't know why Uhaul chooses to do this, and why they offer an ideal location only to change it. This Uhaul facility was very nice, very helpful, but added a total of 2 hours to my day with extra driving out of town to pick it up, as well as additional milage and GAS, which in this current climate makes a HUGE difference. I would like to see this change, and I would like to pick up my Uhaul at the location that was offered, and chosen, because I certainly choose it for a reason. Thank you.
Carrie SkeltonAll good thank you
Luis GonzalezSo easy and conveinent. Nice staff too
Marci SmithNothing…as good as it gets…. Very helpful people.
DOUGLAS LOWEThe $19.99 a day truck rental ended up costing us $65.00! For a single drive to and from Home Depot in SLO. We had the truck for a total of 2 hours. This is an outrageous bilking of the customer whose car is too small to pick up large items and get them home. Never again!!!
Carl CincisPerfect, I have no complaints! They had the truck ready to go and I got in and out very fast!
Cynthia ObergTruck was clean and ran mechanically very well, the only problem we had was the air conditioning did not work.
Richard OrrickThe people who ran this location were very helpful in my selection of the equipment I used
leroy samwaltTruck was far better than most U-Haul rental trucks I've rented. The 2 young men a the counter couldn't have been more polite.
Bruce CampbellVery good service!
SAMUEL ROSSRate per mile is excessive, and wasn't disclosed. U-Haul making money by selling the rental rate, then cashing in on the per-mile. A/C didn't work, but truck did what I needed it to do.
Bruce CurtisThe gentlemen that helped us were both professional and courteous. Very helpful and friendly. I will definitely use their services again.
Pat ShortridgeThey just took my keys and I left. The guy was polite.
CRAIG PENNERPersonality of a worm.
Robyn VierraBetter gas mileage
Chris PowerStaff was knowledgeable and considerate very professional would totally recommend the using this facility my experience with excellent thank you very much
Lance SimpsonVery friendly, helpful and efficient.
David LudwigsonCustomer service was excellent thank you for having us use the U-Haul and all I will recommend your place to everyone excellent service probably the best place I've rented a U-Haul thank you
randy gonzalesConvenient rental of the truck for local use.
Peter BreslerThe clerk was very accommodating and helpful
Jason FerrelStaff was awesome and very polite!!! Clean and easy to find!!! Gas up close by as well...
Debbie KingThe service and people were Outstanding.
Roger SmileyVery easy to return truck after hours curbside. The uhaul app is a a broken waste of time, so I was unable to complete the process to document the return. I just left the key in the box and 10 min after the place opened the next day I received my final invoice with 0 extra charges. So this location is great.
Adam CalabroThe vehicle shook violently at freeway speeds took the vehicle back and was charged full price with zero explanation why was told to contact the 1800 number and tried to no avail thanks for renting me a truck for 5 hours for 170 that was not safe to drive
Kyle Kaiser