Customer Reviews for Oasis Enterprises Inc
(U-Haul Neighborhood Dealer)

352 reviews

2521 N Florida Ave   Alamogordo, NM 88310

(575) 812-8994

Office Hours

  • Mon-Tue: 8:30 am–5 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 812-8994

2521 N Florida Ave
Alamogordo, NM 88310

Services at this Location:

Office Hours

  • Mon-Tue: 8:30 am–5 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael seip 
Rating:
1.0

The front office was a complete mess. The woman there was average. It was the worst Uhaul location I have ever seen.

GWENDOLYN GOSSERT 
Rating:
5.0

The people were amazing and no problem to deal with they were friendly outgoing and happy to please I think they made my experience of wonderful thing they were the best part of the move

DORIS M COTE 
Rating:
5.0

Customer did not leave a comment.

Sheena Oliva 
Rating:
4.0

we dropped off at a closed down location.

Leonard Romero 
Rating:
5.0

I was very pleased with the servie I received. No addidional comments.

Robert Klose 
Rating:
5.0

Customer did not leave a comment.

cristina flores 
Rating:
1.0

store is the dirtiest ever

Marc Wetzel 
Rating:
3.0

Realize that your customers are dependent on you to get them to their destination safely and without trouble. You get 0/5. Get outta this business because you are terrible at it.

Eugene Butler 
Rating:
5.0

Customer did not leave a comment.

Craig Cranston 
Rating:
5.0

Customer did not leave a comment.

Pablo Jasso 
Rating:
4.0

Customer did not leave a comment.

Kimberly Rine 
Rating:
4.0

Customer did not leave a comment.

Burnie Mclain 
Rating:
5.0

Owner was extremely kind and helpful! Very welcoming in every way!

Pamela Houston 
Rating:
4.0

Customer did not leave a comment.

dan hoyt 
Rating:
5.0

Customer did not leave a comment.

Andrew Colglazier 
Rating:
4.0

Difficult parking

Laurence Labayen 
Rating:
5.0

Customer did not leave a comment.

iron heart 
Rating:
4.0

The online reservation fails often. I tried multiple times and called the customer support line. The line was overwhelmed and when I finally connected with a customer representative they told me the site had just crashed. This has happened multiple times. Either fix your web site or pull it offline.

Kenneth Gipson 
Rating:
5.0

Customer did not leave a comment.

Joshua Zabriskie 
Rating:
5.0

Customer did not leave a comment.

Gene Green 
Rating:
5.0

Customer did not leave a comment.

bernaby rodriquez 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE FORD 
Rating:
4.0

Customer did not leave a comment.

Twelfth Distric Phil Hefter 
Rating:
5.0

Customer did not leave a comment.

David Molinar 
Rating:
4.0

Customer did not leave a comment.

Andrew Colglazier 
Rating:
5.0

Thank you for your service! Definitely rent with them again !

Emani Frink 
Rating:
5.0

Customer did not leave a comment.

Roger Martinez 
Rating:
5.0

Make the process 24/7 easier

Teddy Wills 
Rating:
3.0

We had a very hard time checking in to pick up the uhaul, the website states only ONE reference and when we got there after the one was provided we still were unable to pickup. My husband contacted customer support and chatted with a Latoya and she was VERY RUDE and UNPROFESSIONAL towards us when we inquired about why we couldn’t pickup our rental. I have worked as a manager in customer service for 12 years and this was HORRIBLE customer service.

Zach Stricklett 
Rating:
5.0

Customer did not leave a comment.

Christopher Stigall 
Rating:
4.0

dried mud footprints in back and all over driver side. dont care as long as i am not charged for that. otherwise great

DEBORA GERADS 
Rating:
5.0

Customer did not leave a comment.

Jean Simmons 
Rating:
5.0

They were great and very nice

Alicia Sosa 
Rating:
5.0

Customer did not leave a comment.

Ted Tesch 
Rating:
5.0

One of the tires was pretty bad on the trailer

Rodney Dodgen 
Rating:
5.0

I have used this location four times for cross country UHaul move needs. Trucks and Trailers and they are ALWAYS nice and helpful and just pleasant people to work with. I completely recommend them.

Barbara Wall 
Rating:
5.0

Customer did not leave a comment.

Charles Henley 
Rating:
5.0

The online checkin process is glitchy. I’ve had problems with it every time I’ve tried to use it, and from what the location owners tell me, I’m not the only person.

Sharon Jones 
Rating:
5.0

Nice people run this shop. They make sure you are well taken care of and happy with everything. 5 stars

Candace Barber 
Rating:
5.0

Customer did not leave a comment.

Mark Gutierrez 
Rating:
2.0

Customer did not leave a comment.

Frederick Vogelgesang 
Rating:
5.0

Customer did not leave a comment.

Renee Austin 
Rating:
5.0

Customer did not leave a comment.

George Viscarra 
Rating:
5.0

Extremely helpful and courteous. If I ever need to rent again, it will be from this location.

John Daniel 
Rating:
5.0

Offer longer time when renting a vehicle. Six hours for us to load and unload was too short of a time frame. Especially in heavy traffic.

Alan Bridges 
Rating:
5.0

Customer service never responded back when I contacted them via chat. Why is this service offered if no body will respond?

Antoinette Diaz 
Rating:
5.0

Customer did not leave a comment.

Amanda Bushong 
Rating:
3.0

Just turned in

Antonietta Romero 
Rating:
4.0

Customer did not leave a comment.

todd schuman 
Rating:
1.0

The office smelled like dead animals & urine.

Nate J Robinson Sr 
Rating:
5.0

Customer did not leave a comment.

Beatrice HUML 
Rating:
5.0

Job well done. Thanks

Aydin Budak 
Rating:
5.0

Customer did not leave a comment.

carol hernandez 
Rating:
5.0

Customer did not leave a comment.

diana Lucero 
Rating:
3.0

Customer did not leave a comment.

Chad Harris 
Rating:
5.0

Customer did not leave a comment.

russell morris 
Rating:
5.0

Customer did not leave a comment.

Gina Rivera 
Rating:
5.0

Jennifer was very professional, polite, and pleasant. Thanks!

Steven Nordquist 
Rating:
5.0

Customer did not leave a comment.

Timothy Winters 
Rating:
5.0

Sharon and Jennifer (Owners) were extremely helpful and friendly! Sharon located a closer drop-off location which saved us much needed time after unloading the truck and Jennifer helped us resolve issues with a check engine light and identifying previous damage located on the truck. Thank you!

Phil Korbakes 
Rating:
5.0

Your dealer at this site combined with the dealer on white sands Blvd were great. What a wonderful experience! Thank you, Herb Rettke

HERBERT RETTKE 
Rating:
5.0

The owner and staff are amazing. I’m grateful.

Kimberly Parsons 
Rating:
1.0

Have the vehicle reserved available. Smelled like an ash tray. Don’t call three hours prior to pick up and say it’s not available. Don’t close 10 min prior to 5. Also if you want me to turn in on line there should be signal in the back lot where I had to park,

Wendy Jones 
Rating:
5.0

Customer did not leave a comment.

Timothy Brooks 
Rating:
4.0

Customer did not leave a comment.

ron weigand 
Rating:
5.0

Customer did not leave a comment.

Diana Lucero 
Rating:
4.0

Thank you for your great customer service.

daniel jasso 
Rating:
1.0

I ordered both a regular dolly and an appliance Dolly and didn’t receive either but was still charged for both and the truck I received the fuel was completely empty when I first got into the vehicle I almost ran out of gas just trying to make it to a service station.

Cody Raithel 
Rating:
5.0

She was extremely helpful and very accommodating with our messy schedule. She will be our UHaul of choice now.

Sherman Countryman 
Rating:
5.0

Customer did not leave a comment.

Kevin Park 
Rating:
5.0

Everyone was great. Helped me hook up and, made sure everything was safe.

Geter Harrell 
Rating:
5.0

Everything was perfect

TIMOTHY CONRAD 
Rating:
4.0

Customer did not leave a comment.

Satura Everett 
Rating:
4.0

Customer did not leave a comment.

Wendee Buendia 
Rating:
4.0

Customer did not leave a comment.

Dawnelle Chavez 
Rating:
5.0

Customer did not leave a comment.

Michael Valley 
Rating:
5.0

my experience in alamogordo where l had origionally picked up the trailer. staff went the extra mile to get our hitch updated to accomadate the hitch. outstanding

Paul Dandois 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Bloth 
Rating:
5.0

Customer did not leave a comment.

DAVID RINKER 
Rating:
5.0

Customer did not leave a comment.

Ernie Delgado 
Rating:
5.0

Customer did not leave a comment.

Jose Diaz 
Rating:
4.0

Customer did not leave a comment.

cindy hammer 
Rating:
3.0

Customer did not leave a comment.

Shasta Parker 
Rating:
1.0

Get better trained employees and show and show customer appreciation. In the future I will definitely use another company.

Robert Alvarez 
Rating:
1.0

Uhaul had no AC. Did not work was driven 300 miles in 90 degree heat.

Amber Metcals 
Rating:
5.0

Always have a good experience, the staff are nice & helpful.

ALBERTO HERNANDEZ 
Rating:
3.0

Make reservations at least 2 weeks out.

James Norris 
Rating:
4.0

The truck I rented had terrible steering and the trip was the most frightening I've ever had.

Travis Fann 
Rating:
5.0

Customer did not leave a comment.

David Stafford 
Rating:
5.0

Customer did not leave a comment.

Christina Miller 
Rating:
4.0

Customer did not leave a comment.

EDWARD SOSAYA 
Rating:
2.0

Customer did not leave a comment.

Darren Powell 
Rating:
3.0

Customer did not leave a comment.

mike einfield 
Rating:
5.0

Customer did not leave a comment.

TROY HUDSON 
Rating:
3.0

Customer did not leave a comment.

Anthony Liello 
Rating:
4.0

Maybe bring the truck up to the front so it looks like the equipment has been given the once over for safety. Getting the truck out of the back field left me wondering if it had been checked out and would make the trip. Turns out it was fine but there was a little hesitation about it.

Lisa Brewster 
Rating:
4.0

I returned the U-Haul at approximately 2:45 pm on a one day rental. Should there be a refund for bringing the vehicle back early? The office was closed when I arrived so I was not able to ask any questions. The container portion was dirty. I guess if you recieve it dirty you can return it dirty. The customer service lady was very pleasant and professional.

Henery Madrid 
Rating:
5.0

Customer did not leave a comment.

cruceita guydeilthkon 
Rating:
5.0

Customer did not leave a comment.

Ramón Acevedo 
No reviews have been submitted for this location.

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