Comentarios del cliente para On Time Bail Bonds

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de On Time Bail Bonds

Grado total:

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Chelsea M. en

Grado:

I had no problems! I didn’t know I was suppose the return through the phone so I call them and they handled it for me. Thanks

wesley W. en

Grado:

El cliente no dejó un comentario.

BRIAN G. en

Grado:

great

BRIAN G. en

Grado:

great experience

Angela B. en

Grado:

The person in charge of processing was not at all prepared and kept my movers there for nearly an hour (while I was paying them by the hour). The movers I worked with said the experience was extremely frustrating. Also, I paid for moving equipment that was not available so uhaul essentially took money from me.

hassan F. en

Grado:

El cliente no dejó un comentario.

Rebekah T. en

Grado:

I was overchared. I filled it up before returning and it was only 7/8 full when I took it. I was charged a little over 12 dollars for gas. I was charged fore 60 miles and I live 3 miles from my old house. I could say if we stretched it a bit 20 but 60 not a chance in the world. I chose the 5 dollar option and was charged the 28.00 option for the second day. It shows it was returned at 11 and it was returned right after 10 am

Erica H. en

Grado:

El cliente no dejó un comentario.

Jed D. en

Grado:

We had the worst experience picking up the truck. The location seemed close and convenient. It was a mobile pickup since the location didn't open until 11am and we wanted to get started earlier then that (9am or earlier). When we got there, the app wouldn't load on my phone, no idea why, it loaded just fine when I made the reservation. It took 30 minutes to get pictures taken and loaded to the app. Afterwards, they told us the picture wasn't clear enough so we had to start over. It took an hour to go thru the process just to have our reservation expire and so we had to call customer service. After sitting on hold over 30 minutes and being transferred twice, we finally spoke to a human being who walked us thru the process, which took 40 more minutes. At this point, it's 1030am, 2 hours after we were supposed to pick up the truck, and we get the keys, start it up, to find the gas meter was on empty. Something told me to check the back of the truck for the supplies I ordered (appliance dolly, 2 sets of furniture pads, and a furniture dolly). I open the back of the truck and nothing is there, completely empty. We tell the guy from customer service on the phone that our supplies are missing, and so he transfers us again and we wait 10 more minutes to talk to someone who tells me that she can call around to every separate location to find the supplies or she can just refund the price of the supplies, which I'll receive in 5-10 business days. I told her I'll need those supplies to save time and can't be inconvenienced to go to another location as well as pay more mileage on the truck to go pick them up. So she just tells me I can go to Home Depot and rent them, and it'll probably be about the same price. If I wanted to do that, I wouldn't have even bothered with renting from uhaul. Now it's after 11am, I'm missing supplies, and even though I reserved the truck for 10 hours, I still need to return it at the same time (10 hours from my original pickup time). It took us far longer to move then originally anticipated since all the supplies were missing, and so i got charged for an extra days rental plus insurance for an extra day. When i returned the uhaul, i had no issues whatsoever. It only took maybe 10 minutes, and then they wanted to have me do a survey on the drop-off process. Not on the pickup process or the fact that I was inconvenienced, overcharged, and missing supplies. Don't ever rent from uhaul unless you want to pay extra fees and sit on hold with customer service. The whole ordeal was complete bologna.

Sabra T. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

El cliente no dejó un comentario.

carl W. en

Grado:

Security deposit rather paying by card or cash should not exist. There is too much hassle in getting your money back when dropping off your rental.

John K. en

Grado:

Great service, nice people.

Tyrone B. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

Great service, great people.

John K. en

Grado:

El cliente no dejó un comentario.

Maya R. en

Grado:

El cliente no dejó un comentario.

steven W. en

Grado:

El cliente no dejó un comentario.

Michelle C. en

Grado:

El cliente no dejó un comentario.

rena E. en

Grado:

El cliente no dejó un comentario.

Lori H. en

Grado:

El cliente no dejó un comentario.

BRIAN G. en

Grado:

James and Mr Anthony made my uhaul experience easy

Ebony H. en

Grado:

El cliente no dejó un comentario.

Gregory G. en

Grado:

Better signage for location.

Roger G. en

Grado:

El cliente no dejó un comentario.

carlton J. en

Grado:

El cliente no dejó un comentario.

Henok K. en

Grado:

El cliente no dejó un comentario.

Greta F. en

Grado:

Nice people. Easy to work with.

Brent M. en

Grado:

El cliente no dejó un comentario.

Gordon P. en

Grado:

I ordered 12 furniture pads and they only had 4 pads.

CEDINA W. en

Grado:

Nothing! Great customer service!

katya R. en

Grado:

Excellent service!!!

Rachael F. en

Grado:

El cliente no dejó un comentario.

Duncan H. en

Grado:

El cliente no dejó un comentario.

Jerry K. en

Grado:

Requested dolly and shipping blankets but none was available.

rena E. en

Grado:

El cliente no dejó un comentario.

Shaletha F. en

Grado:

El cliente no dejó un comentario.

Aaron V. en

Grado:

Vehicle was full of dog hair and prieces of dog food was left under seat. Many ciggeret butts we left in the ash tray. To improve you can ensure that the vehicles are cleaned are ready to go.

Waren A. en

Grado:

El cliente no dejó un comentario.

anne C. en

Grado:

El cliente no dejó un comentario.

BRIAN G. en

Grado:

Greatest uhaul experience ever

Brooks F. en

Grado:

El cliente no dejó un comentario.

Jaiquel P. en

Grado:

Customer service was horrible! Very ghetto and the guy tony even hung up in my face! I wouldn’t even recommend the location! Go into a actual U haul location because at bail bonds if they are dealing with bail bonds work they will brush u aside as if your not a customer also! I contacted a manager they told me a head manager was going to call I never got one but my card was charged! The money was no problem I just wanted them to be aware of who they having running apart of their company! Very unprofessional and lazy! Had he delt with me when I came in to turn the truck in then my whole problem would’ve been resolved but instead it was more of me leaving information on a piece of paper and getting charged a bigger fee! If I had went to a real location I’m sure this would’ve been a better turn out! Do no go here!! After having to move a 2 bedroom townhouse last minute basically by myself for 12 hours with a 18 month old I could’ve used a friendly reminder instead it turned out even worse then Moving! Lesson learned and I’ll be using family trucks from now on because this is ridiculous

DESIREE E. en

Grado:

Nothing was wrong, and everything went expeditiously.

Bob L. en

Grado:

Professional service Courteous friendly rep Quick easy check in

John K. en

Grado:

El cliente no dejó un comentario.

Derrick S. en

Grado:

El cliente no dejó un comentario.

brian V. en

Grado:

Only one problem: Had to take a larger truck than the one I ordered online. Otherwise good experience

John K. en

Grado:

El cliente no dejó un comentario.

Charles M. en

Grado:

El cliente no dejó un comentario.

Dennis E. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

El cliente no dejó un comentario.

susie A. en

Grado:

Great customer service, would definitely rent again from them .

shannon V. en

Grado:

El cliente no dejó un comentario.

denise G. en

Grado:

James Douglas has excellent customer service skills. He was very polite and courteous.

carliss L. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

Mr. Glover and his staff are great!

Amanda R. en

Grado:

I was charged an additional $59 fee because the employee did not get off the phone and check the truck in. I was told to “go”. It was apparently not checked in until close to 7:00pm when the truck was returned at 2:30. I have called the drop off location and asked for a correction and refund of the fees and am only told the person who can do this isn’t available and will return the call. I have neither received a refund or a return call. I am currently sitting on hold for the last 19:39 seconds with the main U-Haul customer service number and still have not had my call answered. Disappointed in the so called customer service all around! $250 initial rental plus an additional $59 as a feigned late fee on an early return.

Brenda G. en

Grado:

El cliente no dejó un comentario.

ZAC M. en

Grado:

No dollies available

Shelia S. en

Grado:

El cliente no dejó un comentario.

Donna M. en

Grado:

El cliente no dejó un comentario.

lorri B. en

Grado:

El cliente no dejó un comentario.

riche S. en

Grado:

Easy to deal with

Tanya E. en

Grado:

After I dropped rental off my receipt was sent by email in less than 10mins. I like the prompt service. Thanks

Lacey P. en

Grado:

El cliente no dejó un comentario.

Bryant S. en

Grado:

El cliente no dejó un comentario.

NADIRAH R. en

Grado:

I am calling the customer service number "AGAIN" in an attempt to speak to someone in management about my reservation not the actual rental. After crisscrossing the country and living in four states (LA twice) I have never had this type of experience with U-Haul. I made my reservation weeks in advance for a 26' truck. The night before pick-up I received a text message confirming a location nearly 40 miles away! After hours on the phone and multiple calls, I was told that I could only get a 20' truck in town and not from the location near my storage unit but on the opposite side of town. The contents of my 3bd/2ba home could not and did not fit. I've had to sell treasured pieces because of this nightmare. The gentlemen at On Time Bail Bonds did not even have my reservation until I called again the next morning after not getting an updated email! He jumped through hoops that should not have been his responsibility. Then the price for the one way reservation was increased in the reservation from $262 for a 26' truck to $299 for a 20' truck. I freaked out due to sheer anger of this injustice and inexcusable lack of customer service. I had taken screenshots the day of my reservation in July to show my family the cost comparison between U-Haul and Penske. Those were still in my album and I forwarded them to the U-Haul onsite rep. The screenshot showed that on the day I made my reservation the 20' truck for a one-way rental was only $230 and not $299. That was more than the original reservation of the 26' truck. He adjusted the price to match what the 20' would have cost me on the original reservation day. He then gave me extra miles which I graciously accepted but did not end up needing. There was not way my movers were going to make two trips from Baton Rouge, LA to Jackson, MS and I was paying them by the hour. This experience has cost me a tremendous amount of unnecessary stress, tears and anger!

Kelly B. en

Grado:

El cliente no dejó un comentario.

Corley S. en

Grado:

Your ap is awesome!

Breanna S. en

Grado:

Have the place of business clean and the truck ready at the time the customer requested for pickup.

Ericka W. en

Grado:

El cliente no dejó un comentario.

brent B. en

Grado:

The office was a mess; however the people were just fine

Molly D. en

Grado:

I noticed after we were on the road that a bulb was dim on the break light. That is the only negative thing I have to say. Otherwise, service was perfect.

Barbara E. en

Grado:

El cliente no dejó un comentario.

maria V. en

Grado:

El cliente no dejó un comentario.

Kristen S. en

Grado:

El cliente no dejó un comentario.

Jeffrey H. en

Grado:

Try having the reserved equipment actually at the location. We had to drive all the way across town to get the dolly and pads. The salesperson was helpful in finding it, though.

Nancy M. en

Grado:

El cliente no dejó un comentario.

morris B. en

Grado:

Truck not at location reserved. This location did not have the blankets I reserved. Had to drive to another uhaul location to get them. Dropped off the truck with EXACTLY the amount of gas and got charged 1/16 gallon less and got charged $7.23. REALLY!!! Never again uhaul!!

Lisa S. en

Grado:

El cliente no dejó un comentario.

Curee C. en

Grado:

Better customer service and correct billing. I was wrongly charged for services I did not have.

Edmund G. en

Grado:

El cliente no dejó un comentario.

Clayton S. en

Grado:

El cliente no dejó un comentario.

DERRICK C. en

Grado:

Good experience!

Susan C. en

Grado:

Everything was great. Very nice and did not charge me for the 4 extra miles I went over.

dinnis S. en

Grado:

The truck had old customer papers, empty water bottles and misc. small pieces of paper on floor. The box had misc. thing in it. The site I booked was moved to this one, but the time of pick-up was 1 hour later which put me behind on my schedule. If you move the booking to a different location keep the time the same.

Michael P. en

Grado:

El cliente no dejó un comentario.

leon W. en

Grado:

My first truck was picked up from this location. I drove it 10 miles and had to stop at another U-Haul location due to severe mechanical issues. The front wheel alinement was 15-20 off. I call On Time Bail Bonds and was told it was ok to stop at the other location? Wrong, they told they couldn't help and that I need to call road side assistance...3 hours later, I had to drive 20 miles to get another truck. You can check the logs/call records on this. The truck should have been inspected since I was driving from Baton Rouge to Maryland. The On time Bail bonds didn't answer further calls from myself or road side assistance. The office staff at the florida blvd location were great, the road side assistance ( Alicia) was great. All could have been avoided by having the vehicle checked the issuing location.

Leila C. en

Grado:

El cliente no dejó un comentario.

Rachel H. en

Grado:

El cliente no dejó un comentario.

tamarcus D. en

Grado:

everything great

Joshua P. en

Grado:

It would be nice if location's round actually have hand truck /dollys on hand

lavonte A. en

Grado:

El cliente no dejó un comentario.

joyce S. en

Grado:

I saw no problems. Mr. James is a pleasant and patient gentleman to work with while making my reservation for the Uhaul.

ROZZIE M. en

Grado:

El cliente no dejó un comentario.

Rosetta A. en

Grado:

Nothing, Mr. Glover was very professional and courteous.

morenike F. en

Grado:

good job