El cliente no dejó un comentario.Ray L.
Customer Reviews for On Time Bail Bonds
(U-Haul Neighborhood Dealer)
Baton Rouge, LA 70802
(Located between St Charles and St Ferdinand)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The pickup process was easy and convenient. Two furniture dolly's I ordered were not present and it was after hours so I had to do more manual labor then I'd have liked.Patrick J.
Very convenient location downtown. It's important to contact the owners if you want to pick up a truck outside of working hours (10:00 - 17:00).Jacob H.
Arrived here to return my U-Haul rental truck. There was no one on property. I had to leave my keys in a dropbox. Later on was charged for an unknown charge. Tried to contact this location and they could not tell me what the charges were for. Told me to contact U-Haul customer service. I have not received any information on this charge.Joseph M.
Zero air conditioning, vastly under quoted. The truck felt like it was going to fall apart.Lucas D.
El cliente no dejó un comentario.stephanie W.
When I arrived the location was lockedâ€¦ the item request including the correct dolly and moving blankets were not available and the truck used was poor condition. The truck itself smelled of smoke, was extremely dirty and showed evidence of a exterior damage. In addition the truck was in 1/3 tank of gas, the inside lights did not work and there was grime and dirt all over the trucks cab.AnTonette R.
El cliente no dejó un comentario.Alexander S.
I had a smooth ride with the Uhaul. the reception given to me by the management is good will definitely recommend this to a friend.Ester A.
El cliente no dejó un comentario.PETER B.
Customer Service needs to be more of a priority.Desiree R.
El cliente no dejó un comentario.Stephan C.
El cliente no dejó un comentario.Beatrice T.
El cliente no dejó un comentario.Letecia W.
El cliente no dejó un comentario.Deja C.
El cliente no dejó un comentario.ALEXIS W.
Just need more room for parking wasn't quite sure where to drop it off when it was time parking is limited. Customer service was sort of okay have to work on their tone when answering the phoneAndrea R.
El cliente no dejó un comentario.CRYSTAL R.
James was great. ThanksTOWANA L.
Just continue the good service to the next customerMARITES C.
Never using uhaul againRyan B.
El cliente no dejó un comentario.ALESSANDRA J.
The furniture dolly, utility dolly and furniture blankets were not provided but I paid $24 for all three. Refund my money.jeffry S.
It was a lot easier to rent and pick up then we had expected. Great experience. For improvement all I could suggest was some signs for where to park the Uhaul when returning the truck.Kristina S.
It is the customer service that was really great. So because of that. I can overlook the location. Mr John was very helpfulJOSEPHINE B.
El cliente no dejó un comentario.Lauren H.
No one was there.GEORGE THOMAS V.
El cliente no dejó un comentario.MICHAEL H.
Only thing I would say is to hire more customer service representatives to answer calls pertaining to road sde assistance. Stayed on hold too long. I needed help and was out in the dark with my daughter and couldn't get Road side assistance for awhile.LORRI K.
El cliente no dejó un comentario.ALISHA G.
Put ramps in the 10' trucks so you can walk in and out instead of having to step up or down with a heavy load. Otherwise friendly service I will use U-Haul again James Douglas at on time bail bonds location was amazing very professional.TRAVIS B.
Best serviceBrian G.
clean the uhaul and have accurate informationFELICIA S.
All around great experienceDarryl N.
El cliente no dejó un comentario.JASMIN M.
El cliente no dejó un comentario.ASIA R.
friendly and helpful serviceDavid B.
El cliente no dejó un comentario.Vernon R.
Great Customer Service!!Erica C.
El cliente no dejó un comentario.Elaine D.
El cliente no dejó un comentario.JULIEANNA L.
El cliente no dejó un comentario.Chasity C.
El cliente no dejó un comentario.JILLY L.
The location was hard to get to and the man was not helpful at all.Jacob F.
Limit the amount of times that you call a customer who wants to extend their reservations.Markeda C.
Need a larger sign, had a hard time finding the locationDORIS N.
El cliente no dejó un comentario.KELLIE H.
El cliente no dejó un comentario.lena G.
El cliente no dejó un comentario.JASMINE S.
El cliente no dejó un comentario.Henrique G.
Nada Tanya N.
El cliente no dejó un comentario.Jeffery W.
El cliente no dejó un comentario.IKIE M.
El cliente no dejó un comentario.sharon W.
Great location. Great serviceJOHNNIE D.
Don't schedule reservations for places that are closed!!!Jacob C.
El cliente no dejó un comentario.Ruby S.
El cliente no dejó un comentario.William F.
This was not the closest location but it is not their faultSTEPHANIE S.
El cliente no dejó un comentario.PAUL R.
Everything was excellent great service at this location thanksLAKEISHA G.
Everything was greatbrian G.
El cliente no dejó un comentario.Shantel P.
Be at the location and not giving people the run around 🤗Detroy P.
There was no dolly and no one in the office - I called the address the truck was associated with and they gave me the number of some guy who didn't pick up and didn't call back. I rented the truck more than two months before I was charged, and never heard back from uhaul about the dolly, which I was charged for.Debbi L.
El cliente no dejó un comentario.Ashley H.
El cliente no dejó un comentario.Malonna P.
Nothing, the person working the transactions was awesome and very helpfulJAMIE M.
El cliente no dejó un comentario.AGYEPONMAA M.
El cliente no dejó un comentario.Joe R.
El cliente no dejó un comentario.Justin B.
The staff was so friendly and wonderful! I felt comfortable and well informed about the entire process! I couldn't recommend this location enough!JESSICA H.
They were very excellent. I would rent from them!!!Frederick H.
I flew in from out of state to help my daughter move into her new home. Uhual cancelled my reservation at 11 pm the night before with no explanation. I talked to a supervisor after being on hold for over an hour. The Supervisor made me a new reservation that was 20 miles further than original reservation. I was driving to pick up the truck and had my reservation cancelled again with no explanation. I talked to the gentleman where I was supposed to pick up the new truck and he had no record of My reservation. The uhual representative did me a huge favor and released one of his trucks he had booked for later in the day. I also booked helpers through the uhual website. The movers showed up an 2/12 hours late. I tried to get ahold of uhual through there their website which was down. A big fail on all fronts. Never again!!!William T.
El cliente no dejó un comentario.Moshood G.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.Leslie M.
El cliente no dejó un comentario.Roy D.
El cliente no dejó un comentario.Joseph F.
Absolutely the best Uhaul service I have had yet! I needed a truck last minute, and in this trying time (coronavirus/riots), I struck out a THREE other uhauls in baton rouge. Brian came to my rescue with less than five minutes left before close with utter kindness, cordiality, and patience. This will be the ONLY uhaul I use in the future and thanks again!!Christopher H.
El cliente no dejó un comentario.Nicole B.
Truck was clean and where the website said it would be located. I rented a hand truck online, but it was not in the back of the truck. Employee from location called me and apologized. He was very nice.Ronald D.
El cliente no dejó un comentario.Carol W.
a clean and well maintained truck for future customers but overall service was Excellentalfredo P.
El cliente no dejó un comentario.john S.
Truck did not get cleaned before. There were wrappers in there, spilled drinks that had dried up. We had to wipe it down with Clorox wipes before our trip. We left it cleaner than we got itMichael B.
El cliente no dejó un comentario.Yvonne D.
I had no problems! I didn't know I was suppose the return through the phone so I call them and they handled it for me. GraciasChelsea M.
El cliente no dejó un comentario.wesley W.
great experienceBRIAN G.
The person in charge of processing was not at all prepared and kept my movers there for nearly an hour (while I was paying them by the hour). The movers I worked with said the experience was extremely frustrating. Also, I paid for moving equipment that was not available so uhaul essentially took money from me.Angela B.
El cliente no dejó un comentario.hassan F.
I was overchared. I filled it up before returning and it was only 7/8 full when I took it. I was charged a little over 12 dollars for gas. I was charged fore 60 miles and I live 3 miles from my old house. I could say if we stretched it a bit 20 but 60 not a chance in the world. I chose the 5 dollar option and was charged the 28.00 option for the second day. It shows it was returned at 11 and it was returned right after 10 amRebekah T.
El cliente no dejó un comentario.Erica H.
We had the worst experience picking up the truck. The location seemed close and convenient. It was a mobile pickup since the location didn't open until 11am and we wanted to get started earlier then that (9am or earlier). When we got there, the app wouldn't load on my phone, no idea why, it loaded just fine when I made the reservation. It took 30 minutes to get pictures taken and loaded to the app. Afterwards, they told us the picture wasn't clear enough so we had to start over. It took an hour to go thru the process just to have our reservation expire and so we had to call customer service. After sitting on hold over 30 minutes and being transferred twice, we finally spoke to a human being who walked us thru the process, which took 40 more minutes. At this point, it's 1030am, 2 hours after we were supposed to pick up the truck, and we get the keys, start it up, to find the gas meter was on empty. Something told me to check the back of the truck for the supplies I ordered (appliance dolly, 2 sets of furniture pads, and a furniture dolly). I open the back of the truck and nothing is there, completely empty. We tell the guy from customer service on the phone that our supplies are missing, and so he transfers us again and we wait 10 more minutes to talk to someone who tells me that she can call around to every separate location to find the supplies or she can just refund the price of the supplies, which I'll receive in 5-10 business days. I told her I'll need those supplies to save time and can't be inconvenienced to go to another location as well as pay more mileage on the truck to go pick them up. So she just tells me I can go to Home Depot and rent them, and it'll probably be about the same price. If I wanted to do that, I wouldn't have even bothered with renting from uhaul. Now it's after 11am, I'm missing supplies, and even though I reserved the truck for 10 hours, I still need to return it at the same time (10 hours from my original pickup time). It took us far longer to move then originally anticipated since all the supplies were missing, and so i got charged for an extra days rental plus insurance for an extra day. When i returned the uhaul, i had no issues whatsoever. It only took maybe 10 minutes, and then they wanted to have me do a survey on the drop-off process. Not on the pickup process or the fact that I was inconvenienced, overcharged, and missing supplies. Don't ever rent from uhaul unless you want to pay extra fees and sit on hold with customer service. The whole ordeal was complete bologna.Jed D.
El cliente no dejó un comentario.Sabra T.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.John K.
Security deposit rather paying by card or cash should not exist. There is too much hassle in getting your money back when dropping off your rental.carl W.