El cliente no dejó un comentario.Angela O.
Customer Reviews for On The Move
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The 2nd truck I got was dirty inside and had to ask for it to be cleaned out. When I returned the truck the guy lied and tried to charge me for gas that I didn't use. The first lady that helped me was very professional and friendly. The second lady was also friendly but one of their helpers not so much.Shaniqua W.
El cliente no dejó un comentario.California F.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.roosevelt W.
clean the windshield of the vehicleDenise M.
Parking is a big issueHenry A.
El cliente no dejó un comentario.Daniel H.
Staff was very friendlySharell T.
El cliente no dejó un comentario.Victor W.
There were lots of animal hair inside the truck that did not look clean.Misook L.
El cliente no dejó un comentario.Atsuyuki M.
Customer service was GREATAudrey G.
El cliente no dejó un comentario.Nyssa T.
Well you guys should take off of $19 rental off the trucks. $79 for three hours!! For $79 a can ride a truck from a car rental . But never again thank you.Albert I.
El cliente no dejó un comentario.Jaime O.
El cliente no dejó un comentario.Latasha D.
Exceptional front desk service, both picking up vehicle and returning it.Robert F.
El cliente no dejó un comentario.JIMMY E.
El cliente no dejó un comentario.Robert R.
Receptionist was clear and concise with instructions. The van we rented was very clean and serviced well.Hotchkiss M.
El cliente no dejó un comentario.ELOISA GURDIEL C.
El cliente no dejó un comentario.Oneil P.
Priscilla was an absolute joy to work with! She was efficient and explained everything very well! Hats off to U-Haul for such a great employee. Erik S.
El cliente no dejó un comentario.ABIODUN A.
Priscilla was amazingMARIA G.
Such a great experience. Would definitely come back.Christopher W.
My normal location closer to home did not carry 26 foot truck. I chose this location because of early hours and they carried the 26 footer. The staff were very friendly and accommodating to my needs. When I returned the truck later that day, the manager happened to still be there after hours and he allowed me to pull in the truck instead of leaving it on the street. Can't get any better than that! Thank you very much!Brian J.
Check in process was NOT user-friendly at all.Lisa E.
El cliente no dejó un comentario.Rick P.
I was not happy because they charged me for 1 whole day penalty when i returned the truck around 8:15, then the supposed return was 8:00am but i think we got the truck pass 8am already because they open at 8:00am. Also, i did not get a refund of the gas when i returned the truck, the gas was 1/2 ( upon rental it was below half).MELVIN M.
I will say my experience with renting from this Uhaul far more exceeded my expectations. The customer service was amazing and very refreshing as the purpose for renting the truck was during an emotional time. Thank you SK for all of your assistance, for going above and beyond providing exceptional customer service. Sincerely, Chidell WatkinsChidell W.
El cliente no dejó un comentario.Kevin L.
The customer service agent, PRISCILLA77, is courteous and professional. I have a great experience and will definitely come back when needed.JOSEPH W.
Customer service needs improvementLISA D.
Shalita was fantastic! Thanks, SamSAMUEL S.
El cliente no dejó un comentario.NESTOR C.
I went to pick up but no one was there. We had to call different u-haul. You should have notified if location moved or cancelledEIMU K.
Advise them to use Penske or Budget instead. Change the company motto to Fuck our Customers. I waited on hold in the heat for an hour to find out there was no truck for me even though I reserved 2 weeks in advance. I'm out the Uber fare I paid to get here and the Uber I had to pay to go to another location. My elevator reservation expired at my apartment. No apology or empathy from the customer rep. I will never use Uhaul again and I will advocate that nobody I know use them either.Jamaal W.
Shalika who checked me in the morning was phenomenal and so was David when we returned the equipment! This is a better location than the one on western and Carson st .MARIAELIZABETH C.
I was charged for $60 more miles then I went and when I called to see if they can help me out the receptionist at the office was not helpful.COVARRUBIAS N.
El cliente no dejó un comentario.ERIC P.
The manager SK who signed us in and prepared our van was great and professional.CAROLYN D.
When I arrived, I used the electronic check-in and I was given a hard time by the receptionist because I didn't know the process. Other locations have the trucks available with a code. This facility requires an employee to get the vehicle for you. They literally made me cry because I felt bad for interrupting her process with another customer. Then she told me when I returned that I hadn't checked in, I showed her various texts from u-haul verifying my check in and drivers license. I will not be returning to this location.PEREZ M.
El cliente no dejó un comentario.Abdulrazak F.
Terrible customer service agent did it nothing to try and recover the come me as the customer after my horrible experience of her trying to over charge me after the mileage was recorded wrong on vehicle . Thanks to the corporate manager I had to reach out for assistance .Tavia M.
Priscilla is awesome! She was friendly and extremely helpful in finding us a last minute truck. I didn't get the guys name who brought out the truck, but he was a really cool dude. Will definitely be renting from this location in the future.Edgar R.
Everything was great!ELISABETH S.
The lady at the front desk was very helpful and efficient. Quick and easy process.Darnell A.
Super easy everyone was friendly and professionalDEBORAH B.
Very friendly and professional service thank youMarilyn H.
El cliente no dejó un comentario.Roatche M.
I reserved the truck other location with so many reasons including pickup time, location, return time, etc. All of sudden, you changed location. I had to take uber from one location to others, made workers wait and so on. It was very inconvenient.MASAHIKO T.
Very well runADAN F.
Shelita is the best! She is so funny and she and her staff take good care of their renters. 10/10 recommend. Pain-free experience. Would come back.Chanel V.
More consistent mask use with employeesHolman L.
Very friendly personnel & go beyond their duties!!!Michael V.
El cliente no dejó un comentario.Deborah D.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Kisha M.
The main computer was down all day leading to delays in processing customer reservationsNathanael B.
The movers Rescue Movers Pete and partner was amazing. We never ever had a move so easy. They were so nice, on time and cared for our items. Also the Uhaul Shalita was so awesome! Kind, funny, and efficient. You must be a manager. Running the show. Xoxo defiantly will recommend you both to everyone and come back. 5 stars!!!!Shawn S.
Make sure tires are FULLY inflated before lending to a customer, clean interior before lending to customer, secure crow bar before lending to customer.Andrew C.
The representative shelita was very helpful great customer service and well manneredBrittany S.
El cliente no dejó un comentario.Kyle V.
El cliente no dejó un comentario.Brittany B.
El cliente no dejó un comentario.Majed A.
Nothing, the service was great, the young lady is very helpful. Gracias.Johnny J.
Great service at this location. The ladies that helped me were amazing. Only thing is the truck although very clean smelled like a large ash tray. I'm not a smoker or am I around people who smoke so the smell was bad to me. Other than that. Overall rating is a 9.Kyandra Y.
customer service was really good and polite.Sheila W.
Excellent service. Specially for the person who helped me at the office rental. She was so helpful always.Williams V.
The Young black that works the counter is superb. She is efficient, knows the operation well, I love the way she multi tasks. Her customer service is impeccableJohnnetta M.
El cliente no dejó un comentario.Nazar J.
Nothing everything was greatJohnnetta M.
The cashier was very pleasant and her customer service was spot on. She is an asset to your company. Others should take lessons from her. This was polite, friendly and efficient. I was in on Thursday April 9, 2020 right before closing and although I was coming in late she tended to all of my needs. A real star.Johnnetta M.
El cliente no dejó un comentario.jesse L.
Shelita was wonderful!! She immediately greeted me with a friendly smile and put me at ease after a terribly trying moving experience the day before. She handled everything confidently and efficiently and even checked out the van and adjusted the mirrors, all the while with an endearing sense of humor. Shelita is a jewel! She is the BEST Uhaul agent I have ever experienced BY FAR!!Delmas M.
Make sure you check the windshield on the 26 FT truck. It was raining and the front windshield leaked so bad that it got into the dash and coming out onto the floorboard. It suckedDavid P.
El cliente no dejó un comentario.Rudy B.
El cliente no dejó un comentario.Ahmadesmael E.
Keep up the good workMinevra S.
El cliente no dejó un comentario.Miguel C.
Great service. SK was awesome.Michael O.
The online check in process needs improvement .Nancy J.
El cliente no dejó un comentario.Donald T.
Nothing, the person who assisted me was very polite and helpful.JULIO T.
Provide customer parking. Only street parking available.Christian H.
The 26' truck was problematic.CHRIS C.
El cliente no dejó un comentario.Kenneth F.
El cliente no dejó un comentario.millie V.
El cliente no dejó un comentario.Mike H.
I live in Carson area 13 years and didnt know this was here. Both girls were very polite, friendly. Felt like family. I forget theirs names. Sorry!!!!Consuelo V.
El cliente no dejó un comentario.Janet T.
Shilita has great customer service, you can see she truly cares. I have not been a fan of uhaul staff in the past, mostly rude and uninterested. I won't be going anywhere else for a uhaul. As long as Shilita works there I'll be booking with them.camilo B.
El cliente no dejó un comentario.Ebony H.