Comentarios del cliente para On Site Tire Service

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de On Site Tire Service

Grado total:

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Doug C. en

Grado:

Fix your computer issues! It took an hour to check out and I was only renting a small motorcycle trailer!

Cynthia B. en

Grado:

Have equipment ready and available called 1800gouhaul what a joke

Launa D. en

Grado:

We were told to return our equipment to this location, not the one in Cornellius. This location was horrible! They gave us a uhaul that we could not disconnect from the truck as it did not have a stand or way to secure. Then they told Uhaul that we did not return the trailer even though we had as agreed. Horrible experience!

Vito p. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

The uhaul we rented needed an alignment badly. The tire pressure was not balanced either, and the fuel saver gauge was pointless when the truck had 0 power so i had the throttle open more than not i reccomend a tune up of some kind the guys in the shop were pleasant and friendly.

patrick h. en

Grado:

El cliente no dejó un comentario.

ralph r. en

Grado:

First, The Staff was friendly and the vehicle location was close for pick up but the site did not have coffee which I was looking forward to at 8:45am. Second, The employee at this location "On site Tire Service" made a critical error which caused a domino effect from me missing time away from work on Tuesday and delaying my pick up delivery today on Saturday. Here's a brief summary of the Domino effect. I received a text on Thursday afternoon from U-Haul saying: my rental was due back and I was currently NOT on a valid contract. We have been trying to reach by phone and the recovery process has begun. Thinking what the heck. I don't have this U-Haul truck. I called the number (503-774-3203 and spoke with the agent and explained I did not have possession of the vehicle nor do I have the keys because I went to the location on Tuesday 7/09/2019 to reserve the U-Haul truck for Saturday and not for a Tuesday rental. She was kind and said she would notify the Forest Grove facility to resolve the issue. By the way, I was not notified by phone until I received the text message. Thinking what the heck is going on here. I made my way to the Forest Grove On site Tire Service for a face to face interaction and asked the gentleman who made the first transaction, what was happening. He said, he had made the date for 7/09/2019 and not for Saturday 7/13/2019 and it was his error. I asked him, I will not be billed for this transaction date of 7/09/2019? and would the U-Haul truck be available for Saturday morning. He said I would not be billed since he refunded my card and Yes, I have the U-Haul truck reserved for Saturday. Everything is resolved. I Thanked him shook his hand and left. Today, 7/13/2019 I walked into Onsite Tire Service expecting a fast transaction but the Delay occurred. Long story short, U-Haul did not clear the conflict code to release the U-Haul truck to me on their end so I had to wait until the store manager assisted. The Store manager had to call two separate locations to clear my name so I could rent the U-Haul truck. I was becoming in-patient but I accepted it. Coffee would have helped :) Time is money and this Domino effect was a wild one. I'm One Un-happy customer! I returned the U-Haul truck and received my bill for today, I asked the store manager why I was charged different mileage rates when Tuesday rates were .89 a mile and todays rates are significant higher at $1.09 per mile. He said it was supply and demand. I asked, I reserved the vehicle on Tuesday for Saturday wouldn't those rates be the same (.89 per mile). He said no. One Unhappy customer! Thanks,

DENNIS K. en

Grado:

El cliente no dejó un comentario.

craig s. en

Grado:

The owner of the shop just wasn't as sharp as I would have expected. Really didn't do a walk around with me before I was released to leave.

TOM P. en

Grado:

El cliente no dejó un comentario.

eric H. en

Grado:

El cliente no dejó un comentario.

Katherine N. en

Grado:

This location took the auto-transport at the last minute so I wouldn’t have to drive even farther after arriving from Florida. The gentleman was kind and efficient!

Nancy M. en

Grado:

Explain on how to use the lights, wipers, etc. Some of us are not used to this type of vehicle. My experience with your U-haul vehicle was superb and outstanding.

KEN C. en

Grado:

Took the manager to get the quoted rate for the rental.

James K. en

Grado:

Friendly helpful staff. No issues picking up or returning.

martin g. en

Grado:

El cliente no dejó un comentario.

Norman John Jr A. en

Grado:

El cliente no dejó un comentario.

Gloria J. en

Grado:

El cliente no dejó un comentario.

Ronald G. en

Grado:

We were very pleased with this location. Out of all the times we have rented Uhaul equipment they were the best to work with.

Bruce A. en

Grado:

El cliente no dejó un comentario.

JEFF C. en

Grado:

El cliente no dejó un comentario.

Matthew P. en

Grado:

El cliente no dejó un comentario.

titichai a. en

Grado:

El cliente no dejó un comentario.

Cheryl M. en

Grado:

Not very easy to find and not helpful at all

Juan A. en

Grado:

El cliente no dejó un comentario.

bill w. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

Long wait for service, needed more counter help, prioritize between tire kickers and someone waiting for an already reserved U-Haul unit

Dave J. en

Grado:

A very small location, not recognizable as a UHaul dealer, difficult to get into/out of with a big truck, poor parking for trucks. Staff was friendly though.

Mona M. en

Grado:

Truck came with body damage and I was charged for it

scott r. en

Grado:

El cliente no dejó un comentario.

robert h. en

Grado:

El cliente no dejó un comentario.