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Tammy Sloan
Customer Reviews for Ok Tire Bashaw
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ok Tire, and Windy are wonderful to work with. A very good experience that will be recommended to our friends. Thank you.
Mike StegemannNo improvements needed.
Joe BellI watched video on how to use the Truck service 24/7 and the video never explained how to “add truck or rental”. I had to then call the U-Haul number and wait 10 minutes for a representative to explain a completely different process to use. It was very frustrating as it cut into rental time by 30 minutes.
Ashlee FoleyThese guys were fine.
takota coenBoth drop off and pick up was a breeze. The staff was amazing and the only good thing abo it my experience. Uhaul as a company was a nightmare. The truck was gross inside. Even chunks of hair on the floor. Having to make a three hour trip for a truck was frustrating. Booking the movers through you was also a nightmare. Day before they called and told me it wasn’t going to be $70 an hour it would be $310 an hour. This left me struggling to find movers as I am disabled. Also the reason the truck was late being dropped off. Next time I will avoid this negative experience and hire a moving company. I will not recommend your company to anyone. I am thankful for the Bashaw location as I was having a mental breakdown with your company and movers. They were extremely helpful and they deserve a perfect rating
Jennifer EmmelkampMost excellent
Lloyd KnocklebyGood service!
Charlene BrosinskyStaff go the extra mile for customer service at this location.
Charlene BrosinskyNever got the dolly I paid for
Khrys ShindukeA great Place, friendly and helpful
Gregory DOLANGreat service and friendly staff
Russell PriorGreat staff. Thanks Kristy!
Barbara CROSSWe could not have been happier with our move using Uhaul instead of hiring movers. The truck was great: big, clean, and accommodated all our stuff.
Mark IsleifsonAll went very well as plannedn
Clifford ThovesonThe clerk was extremely helpful. She made the process very simple to return the truck. Thank you.
Sharon FORSTERYour online system sucks. I spent an hour booking online due to a slow and glitchy website. Being asked relentless questions about stuff I don't need. Then I get to the pickup and go through it all again. People waiting behind me to be served by the other side of the business. The clerk did her best. I had to upload my drivers licence pic through my phone. Ridiculous! It wouldn't upload so the clerk took it with the uhaul pad. No problem with the uhaul but your online system sucks.
Allister PaulSo appreciated they had a truck available and got us on the road quickly!
Chris ShewchukMake sure the trailer is cleaned
Pierre MoraisThe main problem for us was we where supposed to pick up the truck only 15 minutes away, but then were notified we would have to go an hour and a half to get it.
Doug CanadineI was moving to Stettler. Low rating due to me having to drive 35 minutes out of town to drop it off.
Amanda LaFranceChristine was very helpful and friendly ??
Wendy BowserGreat people at ok tire
Connie RamseyStill would not recommend uHaul based on the pick up experience
Robert ShirlawNothing, ok tire in bashaw was very proffesional and helpful. I would gladly reccomend them to anyone
Jessie ShpeleyPre booked either a 20 or 26ft over 5 weeks in advance to ensure I had a unit for the move. And still had to drive 3 hours to go get one . Thats not good. But They did throw in lots of mileage and a free day rental, over all , all good
jason robinsondropped off after hours - follow up phone call was great .. don't see room for improvement at all - it was a great experience
Rick Givenfar from my location
Deepak KadelNothing!!!
Leona MarksI will NEVER use Uhaul again. I have forwarded a lengthy complaint to Customer Service outlining my last experiences with your company.
Dana SkwarchukThe service was very good. Too bad it is an hours drive to get there though.
Albert ReuleWasn't open when I dropped off
Nicola AndersonI would definitely make certain that your online system was functioning properly. I had to wait almost 45 minutes while the counter person struggled to make sense of your system. This is not the first time this has happened - its every time I try to rent either a trailer or a truck - your system leaves a lot to be desired and I always end up waiting, sometimes for more than an hour while the clerk struggles with the system - DO SOMETHING ABOUT IT. I have absolutely NO issues with the location - the person who helped me was terrific.
TERRENCEANDREW KENNEDYChristie was extremely helpful! The tire guy Shelby was not! I felt the interior of the vehicle could have been cleaner. Overall experience was ok, I rented the truck about 2 months ago so sorry review is late.
Cassie JohnsonI put extra fuel in truck but there was no deduction made out of the total amount that i paid.
MUHAMMAD HAMZA KHANThe gal was very helpful in pointing out a car wash for me. She offered to help unhook but I managed fine. Very good service.
VALINDA LEA DAMBERGERIt was all good.
WAYNE PAULThe location uhaul rep was great but uhaul customer service was absolutely terrable in providing the equipment that I requested. This was the fourth piece I have rented in less then a year.the extra cost as well as the inconvenience it caused me is terrable.
WILLIAM JESSOMEThere was no one at the location drop off, and deposit was said to be returned following the return of truck and still hasn't been put back into the bank! This is misleading and put me in a bind considering I asked before I paid the deposit! You should make it clear to people that deposits aren't returned right away and that there will be no one to return the truck to at drop off point.
SARA ARLIDGE