specifically requested a furniture dolly and blankets. Neither were available although I had booked a week in advance.
Darren D
Customer Reviews for O Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady added safemove insurance without asking me. Check the bill before you rent.
Mena GBe careful not to deliver the truck late. I was several hours overdue and was charged another full day. It would have been nice to be charged only a half day.
Rob STJ and his crew were awesome, great service provided and I will be soon to spread the word ! Thanks !
Mike L24/7 share program did NOT work well…after long verification, keys were NOT available. Truck appeared reasonably clean but smelled of rotten cigarettes and the raid and wind noise was too much!!!!!
Emma WFriendly and helpful approach
Gholamreza PWill be using again!!
Scott GThe vehicle was not on time. My reservation was late. How do I get the $50 ontime guarantee?
WALTER Ku-Haul moved my reservation from my original location to this one when the original place did not have the truck I ordered. This was done seamlessly and was available as planned - very easy.
Philip CI took over 30 minutes to return the truck because the person did not know how to do it and had to keep calling someone else to find out how to do it
Matthew VBroker was great. They were organized and transparent about pricing and the rules. I would recommend this location to anyone who needs to rent a truck.
Brain LTruck did not sound or feel mechanically safe and we were charged for a $15.00 insurance that we did not ask for nor were we given the option of.
Ian TDidn’t realize I needed a credit card to pick up the vehicle. Quite inconvenient as you’re able to book the vehicle online with your debit/visa.. but then need a “visa” to pick up the truck.
Stephanie CAmazing customer service! I highly recommend!
AHMEDALI HWhere to start? I booked the van 2 months in advance. It took 3 trys for them to get my reservation correct and almost didn't get a truck as it was end if month. Had to call in again to get the original rate. After 4 times calling in, extensive time on the phone, they finally got everything right. I was still charged more than quoted on pick up, even lthough I used less mileage. My advice is use only if necessary.
steve b