Comentarios de los clientes para O Tooles

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de O Tooles

Clasificación general:

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Mark K.
Clasificación:

They were having an event. There must of been over 100 motorcyclists. Very distracting.

Michelle D.
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I had problems with the lock, the lock was corroded and I had a very hard time trying to open the lock, had to go inside and ask one of the guys to open it for me

GREGORYA B.
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Drop off date was Monday, they are closed Sunday and monday. I had a funeral on Monday and I had to drop off my daughter at 8;30 am. I got a very nasty and intolerable phone call telling me I had to drop off the trailer at 9L00 am Monday morning. When I told her I could not drop it off at 9;00 but it would be there at 10:00 she got all huffy and and explained why I would be fined if it was not there at 9:00. The more I tried to explain this the more pissed off she got. I asked her not to upset a customer but she ended up really pissing me off. I would weekends and this weekend I had the wake to go to so I was stressed out and I had to drive 2 hours to the wake but I managed to get the trailer there on Sunday, they were closed. . I took four photos but you do not have a way for sending photos from phone to phone as this is the only way I can do that. My phone does not send emails. Very frustrating. I was left with a very bad taste in my mouth because of the confrontation with your caller. Because the drop off place was closed I had to unhook the trailer myself and I had just had back surgery and was scheduled for shoulder surgery in a few weeks. I was not expecting that. I had someone to help me Monday morning but not Sunday. The staff on the phone after the initial contact person from hell was very helpful and patient.

Virginia S.
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El cliente no dejó un comentario.

Nancy L.
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Contactless pickup. Convenient location. No issues.

MEIR L.
Clasificación:

El cliente no dejó un comentario.

michael M.
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Return to this location was not ideal. They were closed when I returned the truck and trailer. The website would not recognize my contract number or phone number. I called and got a representative who was clueless. Then I called again and got someone who said I am returned on time and I was all set. Then the drop off location charged me a late day fee for the truck and trailer. I called and had to call again and was told it was a mistake and I would be refunded. How does this happen in 2020? Make it better U-Haul,,,please!!!

Bogdan D.
Clasificación:

El cliente no dejó un comentario.

albert S.
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O Tooles staff were friendly and very helpful

Gary K.
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El cliente no dejó un comentario.

Michael L.
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El cliente no dejó un comentario.

Jose D.
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Nothing against this location, but it is not where I wanted to pick up my equipment. It was inconvenient and 40 miles away from where I picked up my truck. Again, reps were helpful and courteous, but location was a burden to my move.

XAVIER R.
Clasificación:

El cliente no dejó un comentario.

jorge E.
Clasificación:

El cliente no dejó un comentario.

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