The Ladies at the front desk, Friday and Saturday, were super nice at the Mancelona, MI location. ¡Gracias!Jeff W.
Customer Reviews for NPE Self Storage
(U-Haul Neighborhood Dealer)
Mancelona, MI 49659
Servicios en esta ubicación:
- Mon–Fri7 a. m. - 5 p. m.
- Sábado8 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Dan B.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.manfred M.
El cliente no dejó un comentario.Steven P.
El cliente no dejó un comentario.Lori S.
I had to pay for a second day after being an hour behind schedule.John V.
We did not drop off our rental, a wrecker delivered it to the site because the car dolly lost a wheel on the expressway. I called this location the next day and they were very pleasant. They were able to check it in for me and deal with the warranty issues due to our unfortunate breakdown. GraciasMary V.
The lady I talked with was very helpful and friendly, the equipment was clean and taken care of. The whole encounter was great Tony A.
El cliente no dejó un comentario.William T.
Very helpful staffLORI G.
The people at this location ( Diane & Dana) were amazing. They went above and beyond what you would expect from a business. They hooked up the trailer for me, and even helped me out to my vehicle. Very thoughtful people.Donald W.
Then we have a handcart and the truck didn't have any ramps to help me get anything into the truckSteven B.
I had placed an additional order of 2x dollies, they weren't there, I forgot to check and when I went to look, they were not there. It would have been helpful to know the location had no dollies available as I was checking out.David J.
El cliente no dejó un comentario.Cameron J.
Was very helpful, told me how to resolve the problem with the furniture pads, even offered help to unhitch the trailer.Roxann D.
El cliente no dejó un comentario.Pollyanne L.
Exceptional customer service!!!!!!!!!BRIAN S.
I was told that I would receive a refund for unused days and have not received it yet. It has been 10 days since I've returned it.linda C.
Very helpful as we needed to file an accident claim with the trailerThomas R.
Trailer was not as advertised.fairman B.
Truck had to be swept out, windshield cleaned, and service engine light code cleared. Code is due to Uhaul design of vehicles and relocating the catalytic converter.John K.
El cliente no dejó un comentario.Barbara D.
6x12 enclosed trailer tongue is too heavy to pickup by one person. I had to use a jack to get it off my hitch. They need a tongue jack instead of dropping to the ground.Clark P.
Great people to talk to.Larry M.
Clean the truck. It smelled like wet dog and I had to clean the cab before I left. The app was completely useless and hindered me getting this done. On top of all of that I did not need a 26ft truck. Your ordering system is so broken this is the 2nd time in 4 years that I have been forced to take a giant truck and fill it a quarter of the way up and spend 3 times as much for fuel. Not to mention the ride was so rough I think I found every bump in the road and launched me to the ceiling. At this point I am mad enough to say I won't be using uhual for my next move.Jeffrey V.
El cliente no dejó un comentario.Kelly G.
very good service at this location the employee that helped me was very professionalSCOTT JOHN J.
El cliente no dejó un comentario.Jessica S.
Nice staff and a large lot for displaying their equipment which makes it easy to maneuver aroundRuth S.
First let me say that the two women who worked in the office were excellent and tried their best to make the experience quick and convenient. However, there were multiple problems with the online reservation system which prolonged the rental process and I was at the office almost 2 hours. The trailer wheel alignment prevented good towing experience and therefore prolonged my 270mile trip.Crystal R.
The truck was old and not well maintained. The passenger door mirror was loose and would shake out of alignment so I couldn't use it while driving.Charles W.
El cliente no dejó un comentario.Ricky A.
Quick and easy check-in process.WILLIAM N.
El cliente no dejó un comentario.Ken D.
El cliente no dejó un comentario.Christine W.
El cliente no dejó un comentario.Jackie B.
Gas was on 1/8 and they ask me to bring back truck on 1/2. That cost me $72.00. I was told they would refund some on fuelâ€¦so far I have not received a final receipt. How about I bring it back the same level I received it and I do not have to trust I get a fair refund.Alan W.
Offer rent to own trailersZackary J.
The Lady at Northern Power and Electric provided amazing service!Chase J.
Took too long to do paperwork and took too long for paperwork to drop it offMichelle P.
Arrived at closing time, didn't know it was closing time and the employee came walking up to us shaking her head telling us she was leaving to come back another time or to drop off and complete on app. We opted to drop off and close on the app. Michigan people are typically rude but this was an entirely different level of rude. Would never use NPE again.Lori S.
Your app for picking up and returning equipment simply doesn't work. Very frustrating and your chat service is very slow to respond and not very helpful. This is not my first experience with this app.Patrick E.
Make sure your equipment is in good working order the plug on the trailer was in poor working order one of the prongs on plug were missing had no blinkersJAMES JOSEPH D.
El cliente no dejó un comentario.GARY ARTHUR R.
El cliente no dejó un comentario.Esther J.
El cliente no dejó un comentario.Paul S.
We used this trailer to haul a vehicle with a 2021 F250 pick up, when hooking up lighting system the right indicator show fault, when using the controls for the braking system they did not work, the road was in a snowy slippery condition and when first used the weight of the trailer unexpectedly pushed itself around the pickup. Will not stop using U hall . thank youDAVID CARL W.
El cliente no dejó un comentario.MATTHEW JOSEPH M.
El cliente no dejó un comentario.JUSTIN MICHAEL P.
Worked hard to help me out.PAUL C.
Servicios adicionales en esta ubicación
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