Our original rental pick up place was at Rick's towing 234 Krupps Rd Williston, VT. When we arrived to pick up the uhaul they did not have one, even though we called and arranged with this company. They called and found us one, saying that the people were expecting us. I asked if they had dolleys, the woman said they had everything we needed. When we arrived at Noyes Auto 777 Pine St Williston, VT, they did not know we were coming and said no one had called them. They had a uhaul that someone dropped off over the weekend, but they were not doing rentals anymore and only had one dolly that was inside the uhaul. After waiting around they figured out how to get us the rental using an old log in for uhaul. We had asked for the rental until May 4, but on our drive to Arkansas we received a call on May 2, asking when we were bringing the uhaul in. I told them we were supposed to have it until May 4. They said no it says May 2. So I had to call the uhaul number while driving and try to fix this problem. It was a very unorganized and stressful experience to rent from uhaul this time. We have always used uhaul, but this experience made me question whether to use uhaul again or not. I appreciate Noyes Auto for helping us, but Rick's towing I do not recommend to anyone.Mary E.
Customer Reviews for Noyes Automotive and Tire
(Distribuidor de U-Haul del vecindario)
Burlington, VT 05401
Services at this Location:
- Lun.- vie.: 8 a. m. - 4:30 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Roderick S.
No issues with dropoffDavid V.
Clerk added 12-15 stickers to UHaul to indicate pre-existing damage, should have been done before pickup. At Dropoff, clerk moved truck to back of building and had a cigarette before returning. Lots of time waiting around...Ethan H.
El cliente no dejó un comentario.Marc S.
uhaul return technically closed at 430 even though they are open until 530 but was able to use the app and return the truck easily, staff was friendlyjason S.
Emjoyed the locationBruce A.
Uhaul system very slow, I checked in online to make things quicker and it still took 20 minutes of computer work to rent.Kyle B.
El cliente no dejó un comentario.Maxwell V.
El cliente no dejó un comentario.Larry S.
When I arrived at the pick up time, the agent did not show that my rental was there for pick up. He said it was not supposed to arrive back until the next day. For some small miracle the renter returned it one day early. A really bad customer experience was narrowly avoidedEdward L.
When a dolly is requested, make sure there is one in the truck otherwise it is a HUGE inconvienince to the customer. Also, getting the order correct, i never requested a trailer and to be called about having to get one at a different location is not acceptable as i never requested one. So making sure the reservation is accurate and the truck has the requested equipment. Thanks.ariana R.
El cliente no dejó un comentario.Karl M.
The customer service representative was courteous and polite. BUT, I was not told that I had to rent the trailer for 3 days. I only used the trailer for a little more than one day.michael A.
El cliente no dejó un comentario.Patrick M.
My overall impression of their service was quite favorable. My only complaint would be the amount of information I had to provide when I arrived. It seemed like they didn't have access to my early check in information.Kenneth K.
The u-haul rep at Noyes was very friendly, efficient at paperwork and helpful in getting us on our way. The person at the uhaul office at 460 riverside was not too helpful. We were looking for various moving supplies and He did not even offer a can I help you? He just sat quietly at his desk and we had to ask him where some items wereKenneth G.
El cliente no dejó un comentario.Cornelius R.
Very helpful agentTheodore W.
It took them a long time to get me checked out.jeanie B.
There was a twist as this was not our original location for drop off, after hours. Technology failed us but calling UHaul corrected the issue and we did receive a refund. Thanks. Especially during this time of mandatory move out for our child from a college in Burlington.julie D.
El cliente no dejó un comentario.maya M.
El cliente no dejó un comentario.Mary B.
It took over an hour bro get thru the rental process and the guy at the counter "Bo" was not very friendly and at one point told me I should probably go to the regular uhaul location rather than deal with them because it was going to take a while. All the while another employee kept interrupting him helping me to go help him with other things. Very unprofessional. I rent a lot of equipment from you guys and this is probably the worst experience I've ever had.Benjamin W.
El cliente no dejó un comentario.Thomas K.
El cliente no dejó un comentario.George K.
I was advised where to pull up and the employee hooked up the trailer to my car. During my move I was pulled over and detained by border patrol and the contents of my trailer had to be inspected. The interrogation and search lasted for hours. Which delayed my arrival to my ending Location. I was advised when I returned the trailer that uhaul had reported the trailer as stolen and that was the reason for my detention and search. I WILL NOT BE USING UHAUL WVER AGAIN.Kelly J.
When I dropped trailer off at 4. No one was there. Someone in a truck drove by to see what we were doing. Advised we were dropping off a rented trailer. We were told'we we're all set'. But actually, we needed to use the ap to prove we dropped off so now I have a $20 charge I have to dispute.Rae L.
The folks at the rental location were very friendly and helpful.Jonathan B.
El cliente no dejó un comentario.Sue B.
The back of the truck was dirty and had leaves in it. I also specifically asked for a dolly and paid for it too, but they never put it in the truck. I also asked for a mattress bag and they never provided that either. Staff was rude. Will never use u haul againThaddeus K.
When I took the truck it was dirty and I had to clean it before loading my stuff into it. The lady never said I needed to check my rent in on my mobile device so they charged me for 3 days when i had the truck for 8 hours. Also charged me a cleaning fee when i cleaned the damn truck 2 times once when picking it and before i dropped it off. Trying to get a hold of someone is nearly impossible and at this point knowing I was charged for it for an additional 2 days I am very angry I had planned on renting another one this weekend to finish moving but now I am not so sure I will ever do business again with UHAUL after this experience.amanda T.
El cliente no dejó un comentario.Penny P.
El cliente no dejó un comentario.Stephanie L.
El cliente no dejó un comentario.Butch L.
It is okay the way it is.steve G.
El cliente no dejó un comentario.John J.
Need to reimburse me for the cleaning that was not done inside the box , thank youPAUL M.
Provide vehicles with gas tank full vs. 7/8 full. It is almost impossible to refill the tank to exactly 7/8 even with the scale provided.Greg D.
very efficient. friendly and professional. check out was fast and straightforward. this will be our new go to auto service shop!ANDREW H.
El cliente no dejó un comentario.John J.
I have rented from uHaul many times but now I have to help with the maintenance when I return a trailer. I returned the trailer to the spot I got it from then went inside to check out. I was told I had to go back and hook up so they could check the lights. Since I was running late for an appointment, I told them I would return in an hour - which I did. Just so I could hook up to check the lights. The manager said this came down from uHaul. Not too customer oriented.Arvid D.
El cliente no dejó un comentario.Nathan L.
El cliente no dejó un comentario.Henrique R.
El cliente no dejó un comentario.Erin M.
get your orders straight.... see next comment!Samantha F.
El cliente no dejó un comentario.DONALD M.
El cliente no dejó un comentario.Weihua P.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Ashley T.
The man at the counter was condescending from the start. I let that go, as a young woman I expected this from a man working in a shop. He told me the gas needed to be returned at 3/4 tank or I would be charged. I told him I was only taking it a few miles to move a mattress and he insisted I could have it for 24 hrs if I had other things to move. I stated I was returning it that night because again, I'm moving a mattress 1 mile. This was at 430p on friday. As I walk out of the shop I get a text that the truck needs to be returned in 17 hrs, by 1030am the next day(saturday). I didnt care so much, as I knew I was returning it the same night. I get in the truck and took a photo of the gas gage/milage as it was under 3/4 tank and this was already looking bad. Upon returning the truck I filled it to 3/4 tank so I wouldnt be charged, despite it originally being lower upon pick up. I drove 5 miles total and the truck was returned Friday, back in the lot before sun down. The keys went in the box. No issues. The next day I see I'm charged for 2 days of use and insurance. They claim the truck was returned at 10:50a the following day. The uhaul customer service rep on the phone was a complete gem and helped me sort out the issue and I expect a call from the regional manager on Monday. The shop renting uhauls however have not heard the last of me and I plan to make sure everyone in my network and on Google understanda it's better to rent from anywhere else.lindsey F.
Rental was quick and easy.I was in and out in no time.Timothy E.
El cliente no dejó un comentario.michael B.
El cliente no dejó un comentario.Alexander H.
People Running the place have no clue how to deal with the u-haul rentals or returns. Drive the extra mileage and drop it at the corporate store.JUSTIN B.
El cliente no dejó un comentario.Renee R.
El cliente no dejó un comentario.susan T.
El cliente no dejó un comentario.Edward W.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Angel H.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.michael L.
El cliente no dejó un comentario.Peter J.
after hours drop off. worked for meBryan S.
El cliente no dejó un comentario.KEVIN K.
El cliente no dejó un comentario.UPS D.
Noyes is a tire store that does a lot of walk-in business. UHaul is just a secondary gig for them. If you go, be prepared to wait in line behind "tire kickers".John M.
Easy pick up and drop off. Convenient location.Jeffrey B.
Dropped off when closed so used online. Was good.Pete K.
El cliente no dejó un comentario.Paul C.
El cliente no dejó un comentario.John S.
The trailer has a leak near the front (left side) which soaked a box that had photos in it. Luckily none of the pictures were ruined. We also learned that the ball should have been attached to the hitch upside down which would have prevented the dragging when we exited driveways, etc.lorraine L.
Extremely helpful and fast service.Rafael M.
Very accommodating, friendly, and professional. Heads up that they are not permitted to help load a car onto a tow dolly.Tracy T.
Truck was ready on time service was great!!Michael Q.
Improve the connection from Noyes to Uhauls server - the computer connection as slow at times when the Noyes Rep was retrieving my order and printing my papers.Bernard C.
El cliente no dejó un comentario.Matt K.
They are very slow. Took me 30 mins to just rent a Utility Dolly. Staff doesn't know how to interact with the system. I had the same issue before here. Wasting of time there. They should be faster and staff should have enough knowledge about the uhaul system.NAZMUL I.
El cliente no dejó un comentario.Charlotte H.
Limited spacegeorge H.
El cliente no dejó un comentario.darshan P.
I dropped off the truck at 4:30 pm and put key in drop box, with contract. Next to this location I filled the tank to a level ABOVE the 7/8 required. I was then shocked to receive final bill that showed gas gauge was at 3/4, and an additional $16 gas charge. Unbelievable.Mike L.
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.Eileen K.
Staff was very helpful!! Made everything very easy for us! ¡Gracias!CAROL V.
They did not keep the dolly inside the car. I did mobile pick up but then I had to go to store, wait in the line and ask them to give me the dolly. They should have prepared the truck for me.Nazmul I.
Nothing. Owner of Noyes, Chancey, was professional and helpful.John W.
El cliente no dejó un comentario.Tad K.
Thankful my card was maxed and declined this place from stealing from me without any communication to me. They were trying to use my card illegally without my knowing Unbelievable Illegalleigh S.
El cliente no dejó un comentario.Charles B.
Again Noyes is basically a car repair store - the person behind the counter actually did not know how to finish the rental electronically and if another person had not come to help and guide his mouse - I think I might still be there.Andrew M.
El cliente no dejó un comentario.TIM S.
El cliente no dejó un comentario.lawerance L.
El cliente no dejó un comentario.lance T.
Very easy pickupRichard W.
El cliente no dejó un comentario.Barbara J.
Would have been nice if the pads had already been bagged up. Seemed unnecessary to have to wait for this as had been preordered so good advance notice available.Sharon G.
El cliente no dejó un comentario.Robert W.