👍THOMAS PAUL D.
Customer Reviews for Novi Feed LLC
(U-Haul Neighborhood Dealer)
Novi, MI 48375
Servicios en esta ubicación:
- Mon–Fri8:30 a. m. - 4 p. m.
- Sábado8:30 a. m. - 3:15 p. m.
- Domingo9 a. m. - 1 p. m.
- 12/24/2022 - 12/25/2022: cerrado
- 12/31/2022 - 1/2/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Arica C.
Your reservation system is the worst in any industry. If you didn't have the best equipment and a virtual monopoly you'd be out of business. 30 years of your shit. Experience this time: reserved equipment, received email confirm, received phone confirm, night before pick, moved to a location 1 hour out of my way. Day of, the guy calls me 4 minutes after scheduled arrival time and says he is going to close. UN FUCKING BELIEVABLE He did end up waiting for me and was polite in person. I love the equipment and will probably keep putting up with your shit for that reason. By the way; reservation people were polite. I understand that things happen: equipment problems, late returns - but when people make a bunch of plans and give you a credit card number they expect a commitment on your end too ! !John W.
El cliente no dejó un comentario.Tom S.
Nothing, I ordered a trailer they were fast and kept it easyJoseph O.
El cliente no dejó un comentario.BRITTANY C.
The staff were incredibly friendly, responsive and helpful. They make you feel like a valued customer and if this is your first rental with them. They made the process simple and personal. I can't say enough about the quality of the folks at Novi Feed and their exceptional customer service. I have rented from U-Haul in the past and this location is by far and away the best for customer experience I have had.Shayne H.
It was a very smooth process from beginning to end. Staff was friendly and efficient.Brenda B.
Great people Always every helpHugh H.
El cliente no dejó un comentario.Nathaniel V.
El cliente no dejó un comentario.greg K.
Great service thanksMonique L.
El cliente no dejó un comentario.Athanasios K.
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.Ashirah H.
Easy in and easy out. Super easy to deal with. To expedite your visit make sure fill out the forms, agreements and photo your id online. Makes the process go smooth and the staff will appreciate it.Scott K.
The guys were very helpfullDAVE S.
Everything was greatDaniel L.
Very kind and helpful. A++++Chris B.
Nothing just a tricky location to get into sometimes when traffic is heavyKrista Q.
El cliente no dejó un comentario.James B.
Hours were off closed earlier than markedFatima P.
The gentleman were kind and professional. Down to earth and made the transaction easy.Rowena D.
El cliente no dejó un comentario.Gil A.
Went very smoothlyThomas G.
Not give them a truck where the catalytic converter had been messed with. So the truck was super loud!Cyrilla M.
Website needs improvement. Truck probably low on transmission fluid.Daniel G.
I was charged for gas and we left the truck with over a half of a tank of gas. We picked it up at a half a tank. We were also charged miles when in fact we drove under the allotted amount.William K.
Quick and efficient at processing the trailer rental. Worked great for moving my daughter to her new home.Michael N.
My third time using this U-Haul location. The guys are always friendly, trustworthy. I'll be back again.Brian L.
El cliente no dejó un comentario.Corey M.
El cliente no dejó un comentario.Karl K.
El cliente no dejó un comentario.Michael H.
Went well. Employees were helpful. I understand having to deal with U haul customers and and feed store customers at the same time. They were good guys.brad K.
El cliente no dejó un comentario.Christine C.
El cliente no dejó un comentario.paul nancy S.
fast service- in and out quickly, vehicle was readyRobert G.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.Tarek S.
El cliente no dejó un comentario.gary W.
Nothing. Excellent location. Friendly service!!JILL I.
Disconnect text messages!!!Raymond P.
Newer vehicles with better transmission and handling. Vehicle used had 166k miles and was not highway safe as it had front end steering issues. It was clean and easy to load and unload. Pricing was very reasonable for time used and pick up was seamless.ROBERT B.
Desk Guy was a little grumpy because we were there early ( our original scheduled pick up was based on a different locations opening time and we were moved to this location ) but person helping to hook us up was great.Kevin Z.
Very nice and professionalwesley W.
El cliente no dejó un comentario.Maria G.
El cliente no dejó un comentario.Kevin L.
Hard to find at first. May need a bigger sign.Bryan M.
Very helpful and professionalChuck P.
El cliente no dejó un comentario.Markstephen J.
El cliente no dejó un comentario.eric C.
Like the easy process to rent and drop-off at U-haulPHILLIP L.
U-Haul YouTube shows pull down ramp for 4 x 7' trailer. This didn't have ramp, just opened flat. We should have check that at pickup as we were hauling refrigerator. Just delete that demonstration online & customers will be prepared to deal with it. Not dealer fault.John W.
Communicate better with customerDarion T.
Had a 20 foot truck reserved on a specific day and time to move over at a Livonia location. Show up to first location, they told me they didn't have the truck I reserved a week prior, and sent me to another location like 10 miles away. As I get there they call me and say that location doesn't have any trucks, (The parking lot is completely full of trucks) They tell me some bullshit how we cant use those specific trucks because those ones can only be used if you are leaving town and not only using for a few hours. They offer me a trailer instead at a 3rd location. U-haul is a joke and we won't be using them ever again total incompetence.Noah K.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Valerie W.
El cliente no dejó un comentario.Walter G.
Only problem I have is with the cost. Not as advertised at 19.95 per day. I hope I can straighten this out or get someone to explain why I paid more like $71 per day. Next time I will rent from Enterprise.Jason M.
customer service excellentKathrine C.
El cliente no dejó un comentario.Angelo C.
The location is never the problem. It's the fact that you wait till the last minute to confirm the locations. I reserve a truck in Grand Blanc, but the day before you offer a truck in Westland. Garbage company with no concern for how important it is to have the truck when and wear its promised.Jeffrey L.
Truck was old and loud and exhaust fumes were so over powering inside the cab, it made me sick and gave me carbon monoxide poisoning! The brakes on the truck also failed and the transmission was slipping so bad I didn't think I was going to make it to my destination! The gentleman new it had these problems but rented it to me anywaysBrad T.
El cliente no dejó un comentario.DAVE S.
Friendly staff, helpful and efficient.Debra W.
We had an entire day scheduled with a 26' truck and they weren't able to honor our reservation and they couldn't even find us a new truck. Awful customer service, almost ruined an entire weekend and ended up costing me an additional $800 because of their mistake.Michael H.
Terrible experience. Equipment not safe . No inspection. No walk around. No nothing . Lucky to be alive.Scott W.
El cliente no dejó un comentario.Austin N.
El cliente no dejó un comentario.CHARLES M.
El cliente no dejó un comentario.Phillip E.
El cliente no dejó un comentario.Nevelle R.
Employees where helpful in hooking up the car hauler trailer. Made sure it was all safe and ready to go.Justin B.
It wasn't about the location, but it wasn't obvious to me that I needed to list two alternate contacts, or a passport photo (didn't bring it), or my rental contract (didn't bring it and could only find a receipt on the web site) to check out the truck; I guess it was sent on one of the confirmation emails I received, but again wasn't obvious, so that delayed me getting my rental picked up.Mark C.
Nothing. Very nice people here . Keep up the good workBruce S.
El cliente no dejó un comentario.Roberta W.
El cliente no dejó un comentario.Pamela H.
None, they were very helpful and had great customer service as well as being very friendly, will definitely go back whenever I need to rent any moving vehicles again.Dakota S.
El cliente no dejó un comentario.Raghavendra M.
Vehicle was not well maintained. Cargo area was not clean and the windshield was dirty. Customer service was amazing. I was able to check out within 15 mins.Yashodhan S.
El cliente no dejó un comentario.Douglas M.
El cliente no dejó un comentario.Randall H.
El cliente no dejó un comentario.YueXin H.
Requested for 2 utility dolly and paid for that. But it was not there. And the U-Haul office closed. Not sure where to get it. It was tough to move without a dolly. Who is responsible for that?Rajesh P.
Great location Great staff Great hoursSteve P.
The vehicle was a bit run down although it ran well. Over 180k miles and showing it's age.Thomas D.
No furniture mats availableColby B.
Everything is fine just waiting on a $50 inconvenience fee that you all owe me thank youVAN W.
Thank you for your help!Kristina P.
Excellent serviceJason D.
El cliente no dejó un comentario.Dominic H.
The overall customer service was great. However the truck was dirty inside and had cigarette butt and smell. I would definitely recommend this location for the great customer service and overall experienceAshok M.
El cliente no dejó un comentario.George P.
Seemed to be a lot of assumptions by the clerk that customers know their processes. No big deal. The gentleman that helped with hook up and disconnect was really nice and helpful.Kevin F.
El cliente no dejó un comentario.Greg R.
El cliente no dejó un comentario.Shafik T.
El cliente no dejó un comentario.TODD M.
Service was exceptional! Very friendly and helpful! Would absolutely use again!Ronald K.
The trailer smelled like horse manureRichard P.
El cliente no dejó un comentario.Robert S.
Fast, friendly serviceâ€¦..William H.