Great people... I don't have complaints what so ever about this location or the staff. I would definitely rent from them again.
Laurie A.
Customer Reviews for Novi Feed LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I'm a frequent renter for this location
Julie C.All of the employees at this location are super knowledgeable and helpful, wouldn't rent from anywhere else!!
Jeffrey G.They were friendly and efficient. Customer service may not be dead.
Paul S.👍
THOMAS PAUL D.Your reservation system is the worst in any industry. If you didn't have the best equipment and a virtual monopoly you'd be out of business. 30 years of your shit. Experience this time: reserved equipment, received email confirm, received phone confirm, night before pick, moved to a location 1 hour out of my way. Day of, the guy calls me 4 minutes after scheduled arrival time and says he is going to close. UN FUCKING BELIEVABLE He did end up waiting for me and was polite in person. I love the equipment and will probably keep putting up with your shit for that reason. By the way; reservation people were polite. I understand that things happen: equipment problems, late returns - but when people make a bunch of plans and give you a credit card number they expect a commitment on your end too ! !
John W.Nothing, I ordered a trailer they were fast and kept it easy
Joseph O.The staff were incredibly friendly, responsive and helpful. They make you feel like a valued customer and if this is your first rental with them. They made the process simple and personal. I can't say enough about the quality of the folks at Novi Feed and their exceptional customer service. I have rented from U-Haul in the past and this location is by far and away the best for customer experience I have had.
Shayne H.It was a very smooth process from beginning to end. Staff was friendly and efficient.
Brenda B.Great people Always every help
Hugh H.Great service thanks
Monique L.Easy in and easy out. Super easy to deal with. To expedite your visit make sure fill out the forms, agreements and photo your id online. Makes the process go smooth and the staff will appreciate it.
Scott K.The guys were very helpfull
DAVE S.Everything was great
Daniel L.Very kind and helpful. A++++
Chris B.Nothing just a tricky location to get into sometimes when traffic is heavy
Krista Q.Hours were off closed earlier than marked
Fatima P.The gentleman were kind and professional. Down to earth and made the transaction easy.
Rowena D.Went very smoothly
Thomas G.Not give them a truck where the catalytic converter had been messed with. So the truck was super loud!
Cyrilla M.Website needs improvement. Truck probably low on transmission fluid.
Daniel G.I was charged for gas and we left the truck with over a half of a tank of gas. We picked it up at a half a tank. We were also charged miles when in fact we drove under the allotted amount.
William K.Quick and efficient at processing the trailer rental. Worked great for moving my daughter to her new home.
Michael N.My third time using this U-Haul location. The guys are always friendly, trustworthy. I'll be back again.
Brian L.Went well. Employees were helpful. I understand having to deal with U haul customers and and feed store customers at the same time. They were good guys.
brad K.fast service- in and out quickly, vehicle was ready
Robert G.Nothing. Excellent location. Friendly service!!
JILL I.Disconnect text messages!!!
Raymond P.Newer vehicles with better transmission and handling. Vehicle used had 166k miles and was not highway safe as it had front end steering issues. It was clean and easy to load and unload. Pricing was very reasonable for time used and pick up was seamless.
ROBERT B.Desk Guy was a little grumpy because we were there early ( our original scheduled pick up was based on a different locations opening time and we were moved to this location ) but person helping to hook us up was great.
Kevin Z.Very nice and professional
wesley W.Hard to find at first. May need a bigger sign.
Bryan M.Very helpful and professional
Chuck P.Like the easy process to rent and drop-off at U-haul
PHILLIP L.U-Haul YouTube shows pull down ramp for 4 x 7' trailer. This didn't have ramp, just opened flat. We should have check that at pickup as we were hauling refrigerator. Just delete that demonstration online & customers will be prepared to deal with it. Not dealer fault.
John W.Communicate better with customer
Darion T.Had a 20 foot truck reserved on a specific day and time to move over at a Livonia location. Show up to first location, they told me they didn't have the truck I reserved a week prior, and sent me to another location like 10 miles away. As I get there they call me and say that location doesn't have any trucks, (The parking lot is completely full of trucks) They tell me some bullshit how we cant use those specific trucks because those ones can only be used if you are leaving town and not only using for a few hours. They offer me a trailer instead at a 3rd location. U-haul is a joke and we won't be using them ever again total incompetence.
Noah K.Only problem I have is with the cost. Not as advertised at 19.95 per day. I hope I can straighten this out or get someone to explain why I paid more like $71 per day. Next time I will rent from Enterprise.
Jason M.customer service excellent
Kathrine C.The location is never the problem. It's the fact that you wait till the last minute to confirm the locations. I reserve a truck in Grand Blanc, but the day before you offer a truck in Westland. Garbage company with no concern for how important it is to have the truck when and wear its promised.
Jeffrey L.Truck was old and loud and exhaust fumes were so over powering inside the cab, it made me sick and gave me carbon monoxide poisoning! The brakes on the truck also failed and the transmission was slipping so bad I didn't think I was going to make it to my destination! The gentleman new it had these problems but rented it to me anyways
Brad T.Friendly staff, helpful and efficient.
Debra W.We had an entire day scheduled with a 26' truck and they weren't able to honor our reservation and they couldn't even find us a new truck. Awful customer service, almost ruined an entire weekend and ended up costing me an additional $800 because of their mistake.
Michael H.Terrible experience. Equipment not safe . No inspection. No walk around. No nothing . Lucky to be alive.
Scott W.Employees where helpful in hooking up the car hauler trailer. Made sure it was all safe and ready to go.
Justin B.It wasn't about the location, but it wasn't obvious to me that I needed to list two alternate contacts, or a passport photo (didn't bring it), or my rental contract (didn't bring it and could only find a receipt on the web site) to check out the truck; I guess it was sent on one of the confirmation emails I received, but again wasn't obvious, so that delayed me getting my rental picked up.
Mark C.Nothing. Very nice people here . Keep up the good work
Bruce S.None, they were very helpful and had great customer service as well as being very friendly, will definitely go back whenever I need to rent any moving vehicles again.
Dakota S.Vehicle was not well maintained. Cargo area was not clean and the windshield was dirty. Customer service was amazing. I was able to check out within 15 mins.
Yashodhan S.Requested for 2 utility dolly and paid for that. But it was not there. And the U-Haul office closed. Not sure where to get it. It was tough to move without a dolly. Who is responsible for that?
Rajesh P.Great location Great staff Great hours
Steve P.The vehicle was a bit run down although it ran well. Over 180k miles and showing it's age.
Thomas D.No furniture mats available
Colby B.Everything is fine just waiting on a $50 inconvenience fee that you all owe me thank you
VAN W.Thank you for your help!
Kristina P.Excellent service
Jason D.The overall customer service was great. However the truck was dirty inside and had cigarette butt and smell. I would definitely recommend this location for the great customer service and overall experience
Ashok M.