Comentarios de los clientes para Novi Feed LLC

Fast service Easy pick up and drop off

Very prompt and efficient. Thanks for the help

They were prompt and friendly!

Cheaper rates

When I arrived to pick up my uhaul rental it wasn't there (arrived 30 minutes late). The nearest available was Ithica, a worker stated that I could drive all the way down there but I'd have to deal with the, “F*cking N^ggers”! Words don't offend me but ignorance and unprofessionalism in the workforce annoy me to no end. If I was to conduct myself in that manner, within my field, I would be fired on the spot. The manager of the store compensated a 1/4 tank of gas for the late arrival so I would like to note that a compensation did occur with the transaction due to the late arrival.

The truck was in empty when we picked it up which meant we pay for gas twice. Not thrilled!

Very Nice Gentlemans. Very professional and clean truck. I would definitely refer them to my friends and family. Thank you very much.

Truck was in pretty bad shape. Dirty both outside and inside. Not sanitized properly. The people working inside the store aren't bothered to wear masks, I guess covid rules apply only for customers and not employees . I wouldn't return or recommend this location for rental to anyone.

This UHaul location knows the drill. They've been doing it a long time. Never an issue and I've rented from the AT LEAST 15 times!

Very easy to drop off, excellent service, no improvement needed

The staff there is always quick to our needs

Not friendly at counter.

Friendly efficient service

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very good staff and rental was very easy

They weren't wearing masks.

Not a thing!

I will definitely get my rental trucks from this facility in the future.... My rental was very clean and drove well. Also, they sell HONEY made locally and I purchased a huge jar lol.... I

Excellent service and equipment was spotless! Truck inside very clean both cab and trailer part.

They did not have a dolly No one had a mask on They were rude Would never recommend them

Inside the cabin, previous users had smoked. It has been cleaned yet the smell is there. Regarding renting experience, everything was fine.

I explained my situation to the reps and they saw to it that I got refunded my money and took great care of me. I would make the trip to this location just for their assistance.

People were great and ahead of the game. So return of the trailer was quick and painless.

Very great to work with

The location is optimal for me. The guy Al is a good guy. The equipment is horrible! The truck needs to be taken out of service. It is potentially dangerous. Also, no dolly as requested. They didn"t have one. I will not rent again. Sorry!

Well everything went so good for us there's really nothing to improve you guys are doing an awesome job

Hard to check to see if they were open no answer on the phone lucky the owners son lived next door and accepted the trailer after open hours on Sunday, Never closed out the contract with paperwork just left the trailer.

Novi Feed uHaul is fabulous. They couldn't be nicer and always work to ensure the best customer satisfaction. I would recommend them to anyone. Thank you!

I felt the repressive was very slow and when your moving you want out of there faster ... the people in from had to make rent and took over 10 min Then next 6 she went on-line When it was my turn he cleaned things around him was talking and doing other things while with me I was there for 27 mins then I left and I was called back he forgot the dollies in the trunk !! Then had to drive back 4 miles

I was very upset that you gave my truck away when I didnt pick up my truck on time . I was told since Im using the app for check in the time doesnt matter because I have it for 24 hours. I was very let down

Don't do anything different amazing service and amazing staff

Novi Feed was great to work with. They were efficient and friendly. I would recommend them to anyone!

This return was made after dark. There are NO lights in this lot and is very scary and dangerous to return equipment after dark. Completely unacceptable

I picked up a one way trailer, after getting home the trailer was not large enough to fit my belongings. I contacted you haul they recommended that I return it to the closest location no my feed at the daily rate. I returned the you haul to no via feed at 9:00 a.m. promptly and the young man Andrew said he would have to have his manager do it because he did not know how to check in my 1 way. I have contacted you haul multiple times and I have not heard a response yet I have been charged the full price and I was told I would hear back from a manager.

I didn't receive my dolly that I paid for. I picked up the truck before the store location opened so there wasn't anyone I could speak to.

Everyone was friendly and informative, no problems. Will recommend to friends and family!

The associates were very friendly and helpful! A great bunch of guys.

I was overcharged and not refunded yet

There was one tire on the trailer that was dry rotted and the tread was about gone on it, so from the standpoint of maintenance I was not happy and concerned during my whole trip the tire could blow at any time.

We were very disappointed that the utility cart was not available and that we were not informed before we picked up the truck. This didn't allow us time to come up with an alternative as we were moving things that afternoon.