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christine E.
Customer Reviews for Northwest Sporting Goods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at this location was wonderful. He was polite and very helpful. However, this location was 40 miles from where we requested pick up of the trailer and we weren't told that until the night before. The trailer itself had a tie down that was hard to fasten and in fact it came loose partway through the trip. Thank goodness we stopped and checked it and were able to re-tighten it before continuing on.
Tracy S.Vane are always dirty and not well maintained
Diane N.Nothing. Rentals were available and I was able to reserve the van online which made the process very easy. Service at the location was excellent. The gentlemen that assisted me was very nice and helpful! Will definately use location again if I need to move something. Thank you.
Jane R.The only place I rent Uhaul from. The staff is absolutely the very best!!
CARMEN D.THANK YOU! May the CHRIST be with you all!!
JOSEPH H.Nothing. Great customer service. The staff was friendly and helpful.
Paul H.John Arcelaschi is personable and knowledgeable. John made our experience a pleasant one. He is the main reason we would go back to this location!!!
Peggy J.I rent from these guys all the time. Great place to get UHaul equipment and sporting equipment, f you plan enjoying the area. Very friendly staff also helps make for a nice experience.
Terance G.Great place. I would definitely recommend.
sue S.We always rent from this location. The gentlemen that are there are courteous & well informed. They always take the time to fully answer any of our questions.
Walter A.Vans are never clean. This one had a crack pipe in it and an open used tube of vaseline.
Diane N.its a small sporting goods shop...convienient for me with your product....it puts foot traffic thru his doors....no improvments needed.... great rates ...clean well maintained ... 10/10 go back again
WILLIAM S.very great and friendly
Anthony R.Nothing at all continue to do a good job as always
Jose T.Staff was very helpful in getting the car off the trailer.
KENNETH H.Need a computer program because it's so slow
William M.UHaul billed me double what my invoice read. I do not recommend UHaul
Suzanne P.John was so wonderful! He helped me hook up the trailer and was respectful and gave me some tips on directions to my destination. Friendly smile and great experience all around. I would recommend this place to anyone!!
Ingrid C.The staff at Northwest Sporting Goods are always pleasant to deal with, and ready to assist. Thanks!
Patrick T.Before renting from Northwest sporting goods I tried to rent from northeast muffler. After arriving in Millerton at the proper time I was informed my rental was over an hour away in Kingston. I would appreciate a refund for that failed attempt.
joe C.Greatly appreciated. Worked as a boat trailer. We picked up my sons pontoon boat. It would be cool to see uhaul bring back the fun jetski rentals, and horse trailers. Helpful Getting pigs to the market. Thank you -Charles
Charles R.Best overall location HIGHLY RECOMMEND THUS LOCATION!!!
William F.Outstanding customer service at this location
Adam T.I was not very happy with the services they ask you online if you wanna hand truck when you get to the place to rent it the handtruck is not in the vehicle I had to go Rent and handtruck from someone else that is very bad business
Louise M.I have rented from Uhaul many times and I was disappointed with this location. I usually rent from your corporate locations. This place was different as I had to get the trailer. And I had to hook it up. And I had to put it back and unhook it. Very different experience then my past rentals. The person who helped me was more interested in helping his hunting and fishing customers than rental. Also I need to travel to another Uhaul store to get an appliance dolly that I reserved but northwest sporting goods didn't have. That was disappointing. Also the trailer had wet cardboard in it. I will be sticking to company locations for my next rental need.
Michael A.The vehicle I rented could use an alignment
John G.Just keep up the good work! Crew there very helpful.
Charles P.The man at this location is friendly and helpful.
Sarah B.Northwest Sporting Goods is a Fantastic business
Joseph M.This place is awesome. Person working at counter is always polite, helpful and efficient. Thank you!
Tatiana T.The best !!!
daniel M.Nothing Very friendly and extremely fast service
Michael B.Outstanding transaction, gentleman went Out of his way to help me would highly recommend
RONALD G.Great team and fast service
luc L.Nothing
Julian W.I rented the largest utility trailer with a ramp available, which was just wide enough for the cargo I wanted to load onto it. However, the ramp was narrower than the cargo bed, which was not clear when making the booking, and thus the entire trip was useless. Either make a utility trailer with a full width ramp or have better disclosures on your website!
Austin T.Great service, availability of trucks and location!
Kathi W.I did 24/7 drop off, it was closed
Robert D.The truck had small pieces of broken glass all over the cargo area unfortunately. The location itself is great and staff was nice but whoever had the truck before me was a slob. I had to clean all the glass out as it was causing slipping and damaging items.
Ryan K.Everything went perfect. Couldn't ask for a better experience.
mark L.Goodness gracious your online checkout experience was awful. It took 19 minutes of me sitting in a car for me to get checked out (and the “instant†chat took 15 mintues to respond). Beyond that, I never received the contract I was supposed to get, which I only realized when I went to return the vehicle and had no records of what mileage and gas level the vehicle was supposed to be at.
Parker S.Great Job. Thank you
Charles R.Nothing
Anthony B.Easy! No fuss.Fair price. Honest, no hidden fees. I'd definitely recommend the Winsted Road location. Thank you!
karen H.The location is a run down fishing and Gun store. The owner sits in the back of the store where the guns are so he can watch Fox News or OAN and shout things like, “Not like these fuckin CT democrats trying to steal your guns†and “these fuckin libtards are everywhere†All while OAN is blearing images of the Jan 6th insurrection. Not to mention he has you sign the paperwork on the gun display case. During the use of the unclean, no 12v (lighter port), no usb for charging any devices including GPS! The check engine light comes on! I call the help number and was told that, “some times that happens†and “it Should be fineâ€. All things you want to hear when you're hauling you possessions to a new home. The return was even worse than the pick up. The owner was still in the back but this time he had a racist buddy with him. They were watching some movie on the TV this time. Not sure what it was but the scene I was blessed to see was involving someone being brutally murdered with a machine gun. I would Never in my life return to this location to rent a truck. Never. This location and its management/ownership may have soured me off UHAUL all together. If this is the quality of franchise owners associated with the brand. DO BETTER!
Chris G.The truck was clean and ready for pickup. The paperwork was handled efficiently. The truck did NOT drive like a van. I have driven 26ft UHauls before. This one was in dire need of a tune up and alignment. Thankfully I did not need to take it on a highway as our location/move was a short distance from the rental location.
Joyce M.Perfect
Wady Javier M.Out in the middle of Western CT/MA it's great to have guys like this when you need a truck. I wish the rental counters I use back in the cities ( New Haven, New York, Boston) could have as good an attitude and deliver good service without hassle. The guys here are not “business as usual†They are just “as usualâ€
William R.Tell customers what type of gasoline the truck takes regular or diesel in it. Explain daily rate and flat rate mileage and cost more. Actually fix your app. I tried using it a few times and could not get it to work right or choose the right plan and had to call customer service for help.
LYNN W.