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Ryan B.
Customer Reviews for Northwest Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great location, very friendly and helpful staff. Quick, easy, seamless.
Andrew J.Noticed a check engine light. Used my own code reader to figure out it was nothing serious. Car hauler would not work for my '96 corvette. Could have blocked it high enough but would not have been safe. i was told it would work.
JOHN B.The guy that helped was working all alone, he doesn't normally do the uhaul side. He was in his late for 40's, early 50's and busted his ass. He had 12 huge propane tanks to fill, yet he jogged around and hustled his ass off to get me out of there fast.
Matthew J.Great guys !!!
Scott P.My original pickup location was closed. I was directed to another location. It did not have a vehicle. The third location was super. 3 hours and 50 dollars in gas spent to get a truck. Upon return I was told 5/8 to 3/4 tank. I refilled to what was in the truck upon pickup. Was then charged 12+ dollars.
Thomas H.Great experience and the best customer service. Friendly and very helpful.
Kevin M.The guy that helped us was very friendly and got us in and out really fast. It made our day a lot easier.
Nick H.This location is like the Macy's of U-Haul!! The store and grounds were very clean. The atmosphere was welcoming and well stocked. The customer service person was courteous & professional. This store should be a benchmark for other dealers. Great job!
Wade R.The gentlemen were very nice and helpful. I would definitely rent from them again.
Pamela W.Close to house, although perhaps trailer had a short and drained my battery? Battery is 8 months old and I never had any starting problems before?
KEVIN I.Rental process was easy and people that helped were very professional and knowledgeable. They helped me select the best trailer for my use.
JOHN LESLIE R.Guy was awesome fast and super helpful!
Morgan E.They were very helpful.
MARK D.Put the wind up lift back on the trailers. Give me 2 dozen blankets when I paid for them! Tell location service people to own up that they DO work for UHaul!
Roberta C.Really good service, friendly and efficient staff . I would recommend this Uhaul location to anyone!
FERNANDO S.nothing else very professional service and easy way to rent 😀
Pablo P.Super friendly and helpful
Lisa B.Friendly and informative, the representative walked me through the on-line return process
David S.The man that came out listened to me vent about the Bend location and was nice. He empathized with my experience and I would return to this one! Please let his boss know he may have saved me as a customer because he made at least the last part of the experience better. By the end he even made me feel better and I smiled. Way to go! Please give him a raise and a better parking spot.
leeann W.The gentleman that assisted in loading and unloading was very helpful.
Gary E.The service was EXCELLENT !!
Cynthia O.Great customer service! It was a last minute rental and it all went very smoothly.
robert L.Very friendly and knowledgeable
Terry S.Outstanding service! Welcomed in, I wasn't rushed and was guided right through the process with additional info on how to drop off my vehicle. This was my first rental and I really appreciate the guidance. I'd recommend this site to anyone.
Timothy D.Great crew, really helpful!
Ron J.best "small" Uhaul outfit in the TriCities...
Earl A.Super customer service.
Tony C.Employee went the extra mile offering troubleshooting tips when the lights didn't initially work when plugged into the pickup. He was very helpful and, once on our way, the trailer pulled great.
Karen S.Employees were aloof and did not really pay attention to us at all. Pretty mediocre service.
Makayla L.Returned auto transporter trailer on Monday even though website still said business was closed on Monday in err. Informed manager of website err.
John N.Great folks to deal with
De W.Northwest Rental was fantastic. They happened to be there after hours and checked the truck out to us when the AWEFUL 24/7 truck share thing didn't work. Overall experience was very poor. What can you do to improve? Simple - MAKE YOUR STUFF WORK. I spent probably 2 hours on the phone with various U-Haul help numbers. Changing pickup location, conflicting communication, automated systems that didn't work, and a truck with the "check engine" light on when I got it. I picked one of the trucks/locations that was offered by your website. It turned out not to be available there - why not? I was switched to another location further away. The pickup time required the 24/7 thing. I have a phone. I installed the app, but it didn't work. After 20 minutes on the phone, I was given another number to call when I arrived at the pickup location. I did, but there was an estimated 50 minute wait time. Really? You do know that a move day is one of the most stressful, time-constrained experiences that most of us every have, right?
Mark S.the crew at Northwest rental were the best.
greg S.Staff was courteous and helpful all three times at the rental pickup location.
Daniel C.Nothing.
JASON B.Easy check in and check out. Staff was great
Barry L.I had reserved and confirmed a 20' UHAUL truck and a car hauling trailer from a separate location over 2 weeks prior to pickup. I was called by corporate the day before moving and was told my trailer to haul my car was not available and the nearest one was an hour away in the opposite direction of my one way trip. I was told I can drive to pick it up or cancel it. Then I was told my truck is not at my selected location and I had to go pick it up at this location. So I had to pay 2 people to drive 2 hours and come pick up my car the day I was moving and drive it to my new city, as well as pay for an uber to drop me off at the UHAUL. I am completely disappointed with UHAUL and the lack of integrity and professionalism by corporate. This issue has nothing to do with this current business/location. However, I will not likely be using UHAUL services again, beings that it costed me significantly more money than going elsewhere, even with planning and confirmation ahead of time, I was let down.
KURTIS W.Dropping off after hours it wasn't super clear where to leave the truck and keys. Good location
Michelle G.Continue with your awesome customer service!! Thanks!
bonnie N.Nice guys during my pick up, efficient and helpful.
Haylea F.Know what a gun safe dolly is and have them available
Toni F.The reservation, pick up and return processes were very easy and quick. Although the vehicle was clean and operable it appeared that it has been used in a rough manner by previous renters. The passenger side door appeared to be tweaked in a way that allowed outside road sounds to permeate the cabin area. The drive was very loud from within the cabin. Otherwise, the experience was good. Since this was an in town rental it was nice that the pickup and drop off location was close to home, which is always preferable.
Charles M.Easy in and out service.
Andres M.My experience was excellent
Tawny S.A very easy return. Friendly staff.
Carrol B.The truck I received had some issues, it sounded like it had a bad exhaust leak and made a screeching noise (not a belt) every time I accelerated
Michael R.The personnel customer service was excellent on the phone and in person.
Charles B.Fast and Friendly service. I always have a great experience working with NW Rentals
steve S.Excellent!!!!!!!
LORRAINE C.Our unit was clean, but reeked of gasoline. It was horrible. The hour it took to load, the hour travel time and the hour to unload, allowed time for that smell to permeate the items. Not to mention give all of us headaches. We unloaded our stuff then left the apartment so things could air out before we go back to unpack. That unit should have never been rented until it was cleaned and free of that smell.
Casey F.The service was great and the guys working there were very helpful and nice.
KAMI J.I did an after-hours self check in. Luckily the business next door was still open so the gate to the lot was open.
Jeremy C.They were friendly they saw what I have been thru
JUSTIN G.