Thanks for the opportunity , some reason the collection service was contacted , I have never been late and honored my contract , update your file and remove the results , not sure why this developed in the first place I appreciated the opportunity , even the difficulty of not having access to my storage created from the new construction !EDWARD H. | Overall Experience
Customer Reviews for Northwest Orlando Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GLORIA H. | Overall Experience
El cliente no dejó un comentario.Maria N.
El cliente no dejó un comentario.MELODY T.
El cliente no dejó un comentario.Dorothy J. | Overall Experience
El cliente no dejó un comentario.Chelsa W. | Overall Experience
I had a great experience using this storage facility. The staff was helpful and price worked for my budget. It was also super convenient being able to rent a U-Haul from the same place I was storing my stuff.RACHAEL B. | Overall Experience
El cliente no dejó un comentario.Jaykrna E.
Excellent customer service!Roderick S.
Drop off after hours only, no interaction.VANESSA W.
The customer service was flawless! Picking up and dropping off my truck was a smooth easy experience.Julius D.
The company charged me on my credit card twice, I'm a 100% sure that I'm not recommending this company never.Jennifer N.
The location itself wasn't too Bad. It's in the hood but every location needs service and business for it to move forward. The attendant was curious and friendly so that was a positive.Eric P.
El cliente no dejó un comentario.Marcia B.
VERY FRIEDLY AND FAST SERVICEjose M.
El cliente no dejó un comentario.Brad P.
El cliente no dejó un comentario.rochelle G.
El cliente no dejó un comentario.KEITH M.
The bestYouri A.
El cliente no dejó un comentario.John-Ross R.
El cliente no dejó un comentario.jacotte L.
El cliente no dejó un comentario.TODD D.
El cliente no dejó un comentario.Roxanne F.
El cliente no dejó un comentario.SARAH N.
El cliente no dejó un comentario.JOYLENE B.
El cliente no dejó un comentario.hector A.
I was told it would be cheaper to drop the truck off early so I did and was charged 20 dollars extra! ShameISHAI P.
El cliente no dejó un comentario.Milan M.
El cliente no dejó un comentario.kim M.
El cliente no dejó un comentario.Albert A.
El cliente no dejó un comentario.Florence L.
Nothing. My experience was excellent.Kayon C.
El cliente no dejó un comentario.Mauricio G.
The person in desk was indeed very nice and professional in addressing my check out.Mauricio G.
Quick and easy check in. The guy who checked me in was friendly and polite.Latisha S.
El cliente no dejó un comentario.Bedner J.
El cliente no dejó un comentario.Calvin G.
I made a reservation and was sent to four different locations to finally locate the truck at this location I'm not sure why you would book a reservation at a location and not have a vehicle I wasted two hours to finally find a vehicle that I should've picked up at 9 o'clock in the morning I believe I should be compensated for running all over town to find a vehicle when you weren't able to keep the reservation at the original location does costGILBERT F.
El cliente no dejó un comentario.juan F.
El cliente no dejó un comentario.Fady B.
El cliente no dejó un comentario.Angel S.
Very pleased with service and equipment.william R.
El cliente no dejó un comentario.Mary P.
El cliente no dejó un comentario.MARIE A.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Carole S.
Keep offering clean and well maintained units , keep training and supporting your customer service employees who provide professional assistance over the phone .Osman A.
Continue the great service I received.Randall P.
I had to wIt 46 minutes for someone to arrive back to office.Patrick B.
The guy was very cool good customer serviceMarc L.
I was in and out. No wait employee was very politeShanell R.
The attendant stopped me in the parking lot acted like the truck wasn't to be returned to his location at first and made me feel like I was dropping the truck off at a wrong location or like it didn't belong to UHaul..even with me having all the documentation I didn't feel like I was welcome and the return of the truck was being scrutinizedSean A.
The staff here were exceptional. Understanding & kind. Extremely accommodating & wish I could rent cars from here.... No problems at all here!!!Justin A.
El cliente no dejó un comentario.Valerie C.
I was overcharged by over $125 & now there's nothing that I can do nor my bank until the charges go from pending state, now I have NO MONEY due to this!voncile P.
I decided to use the app to check in for my rental. When asked if the rental was clean, I answered no and provided 3 images of evidence clearly showing the dirt and sand inside the unit. I complete my check in and proceed to use the rental without a problem. When I return to the location to drop of the rental, I once again decide to use the app to complete the return. When asked whether or not the rental was clean enough for another family I responded no, as I had previously stated during the check in. Lo and behold when I arrive at the final confirmation screen, I see a $25 cleaning fee added to the final bill. I closed the app and completed the return with the location attendant. Why even bother asking me if the vehicle was clean during my check in process? Even with the images I provided, which were taken at the moment I started my rental, your automated system just charges the next costumer if they just answer no to the cleanliness question in the checkout process. This is a frankly dumb oversight. Why provide a service that does not work? Why ask me for information if it won't really matter when it's time to checkout? I appreciate the attendant being very understanding and assisting with the checkout process. I would highly recommend U-Haul review their in app check in and checkout applications to correct this inconsistency.Carlos R.
El cliente no dejó un comentario.Zavera L.
El cliente no dejó un comentario.Gabrielle N.
very courteous stafflynda B.
El cliente no dejó un comentario.dario R.
El cliente no dejó un comentario.Antwan M.
El cliente no dejó un comentario.Dianne C.
Every thing is very goodamgad K.
Stop cheating your customer for financial gain. Wouldn't trust uhaul again.Sonia R.
El cliente no dejó un comentario.Jasmine B.
Was really pleasantReinaldo J F.
El cliente no dejó un comentario.Lakeshia H.
Outstanding JobRobert B.
Nothing. They did awesome!Courtney E.
El cliente no dejó un comentario.Gilbert R.
The attendant should know how many miles I can drive per gallon or per gas left on the truck. Her response was " I don't drive the trucks" I had to wait an hour for my truck bc the previous person did not turn it in.Elizabeth R.
Great customer service.Joyce M.
El cliente no dejó un comentario.Sandra L.
El cliente no dejó un comentario.Janell B.
There is nothing to improve. Both employees were extremely helpful & made renting so simple & easy! Great customer service .denise W.
There was no dolly provided with the truck.SAMIR G.
I cant remember our agent's name but she was very knowledgeable and friendly.Margaret C.
Crystal was very helpful!cara C.
I am very pleased with the whole experience.CLAUDIA A.
El cliente no dejó un comentario.ELONDA S.
At this time nothing. Everything was fine.belinda H.
I rented a truck around 9:30 am this morning. Some unforseen circumstances developed throughout the day and I ended up returning the truck at 4:30 instead of 3:30pm. I was not informed that if I returned after 3:30 it warrants an extra day's charge. I was charged for having the truck 2 days. I had the truck 7 hours. One day is 24 hours last time I checked. I would appreciate a refund for the extra day. This is a great storage location but the uhaul experience has left a sour taste. Thanks .MARIE F.
El cliente no dejó un comentario.Inge paula M.
Crystal was amazingScott W.
El cliente no dejó un comentario.Kimberly N.
The Uhaul was almost brand new! Crystal and Arnie were very friendly and professional. They explained everything in exquisite detail to help me avoid any penalty fees. I'll definitely be coming back!!!ANDREW M.
Very easy people to work with. Everyone was pleasant the equipment was clean and well maintained.MARIA C.
Informed dolly and truck were at another store with truck. Not true. 2nd store sent to, understaffed, poor wait times & complete incompetenceIris S.
El cliente no dejó un comentario.Jennie P.