Customer Reviews for Northwest Mini Storage
(U-Haul Neighborhood Dealer)

326 reviews

2330 Rte 121 NW   Decatur, IL 62526
(E Of Mound Rd)

(217) 872-3623

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 11 am–5 pm

Services at this Location:

Contact Us

(217) 872-3623

2330 Rte 121 NW
Decatur, IL 62526
(E Of Mound Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 11 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Miftah Adediran 
Rating:
5.0

Customer did not leave a comment.

WILLIAM STOCKTON 
Rating:
4.0

I dropped off the Uhaul after hours so I can't speak to the location's staff.

Scott Bons 
Rating:
3.0

no place to park the truck

MELINDA KITCHENS 
Rating:
3.0

Customer did not leave a comment.

Mohit Ajmeri 
Rating:
4.0

Get better internet reception for the employees. Maybe get them a new phone to help when the customer needs to have them take care of signing in for them.

mary pritchett 
Rating:
3.0

Customer did not leave a comment.

Joe Givens 
Rating:
5.0

Customer did not leave a comment.

SEAN lEAVITT 
Rating:
4.0

Customer did not leave a comment.

Matthew Greene 
Rating:
5.0

Everything was great very friendly knowledgeable service

Marie Carlock 
Rating:
5.0

Customer did not leave a comment.

Randy Eline 
Rating:
2.0

My reservation was for Saturday morning at 9:00am. When I arrived, the older gentleman was drinking coffee, had not turned the computer on and wasn't in any hurry to get me taken care of. He couldn't see the computer screen, decided to shuffle to bathroom to clean his glasses. It was as if I'd entered the twilight zone, he was sooooo sloooowwww, condescending, and clearly didn't know what he was doing. 50 minutes later we finally get outside to the trailer and he states he has a bad back and can't lift it onto the hitch. So my disabled son, who has had back surgery, had to lift it. This gentleman had no business being there by himself, he was incompetent and unable to physically do what needed done. The entire process took more than an hour for a reservation that was made with this location, via telephone, several days prior. By the time we left, there was a line of customers waiting. The facility itself is very nice, they just need a competent employee there on Saturday mornings.

JOSEY STUDLEY 
Rating:
1.0

I have been trying to call you in regards to when I picked up my Uhaul. I was told at the pick up location that I had been put on "ehold" because of an accounting problem. Or there was an angry distributor that put me on a hold. This is discrimination. I had to wait and my fiancé was waiting for me to get the Uhaul. It doesn't make sense because I always pay my Uhaul bills. I plan on moving my fiancé and my brother in law from Indiana/Illinois to Fort Myers and wanted to use Uhaul but I feel as if this was discriminatory created an issue. I want this resolved. My contract was 25375003

DANIEL STELTER 
Rating:
4.0

Customer did not leave a comment.

rick cox 
Rating:
3.0

Back tire was completely bald and I had to drive to tire changer for service instead of them coming to me.

Richard Patterson 
Rating:
5.0

When we turned in our equipment we were satisfied with how upset they were at uhaul for renting this equipment for us and they put that trailer out of commission till it was fixed!

Heather Corey 
Rating:
5.0

Customer did not leave a comment.

Joe Stricklin 
Rating:
4.0

Check the truck out before it's rented. Worst experience I've had with you folks. I'm going to assume it was a fluke due to being a Saturday and a late pickup. I've got two more moves to make for my family. Very hopeful the next one works better.

Christopher Bivens 
Rating:
5.0

Customer did not leave a comment.

Billy Merriman 
Rating:
5.0

Stephen was quick with getting me my rental truck! Truck was clean, location is great! I’ll return for future rentals and storage. Very nice facility!

James Edwards 
Rating:
1.0

When I went to pick the trailer up the gentleman I rented it from was yelling cussing and swearing at me U-Haul didn’t wanna do anything about it when I tried to return it I try to take it to one of your storage facilities so I can get the free month rent they didn’t wanna do anything because it was the next town over and they were going to charge me a bunch more money and I told him never mind I will never recommend you all to anybody and I will never rent U-Haul equipment again

robert smith 
Rating:
5.0

Customer did not leave a comment.

terry johnson 
Rating:
4.0

Customer did not leave a comment.

jaypee taquilid 
Rating:
5.0

Customer did not leave a comment.

Don Jerome 
Rating:
5.0

Customer did not leave a comment.

daniel nethala 
Rating:
5.0

This trailer was amazing, the best item I have ever rented from U-haul. Getting the trailer took a long time because the rental wasn't the same as what I rented online and it took several calls to Support to get everything straightened out.

Nina Antoniotti 
Rating:
5.0

Customer did not leave a comment.

Ryan O'Connor 
Rating:
5.0

Customer did not leave a comment.

Mary Klingelschmitt 
Rating:
5.0

Customer did not leave a comment.

Mary Konopka 
Rating:
4.0

Customer did not leave a comment.

Andrew Horton 
Rating:
5.0

Customer did not leave a comment.

Sherilyn Grady 
Rating:
4.0

A truck or sign out front so customers would know it is a Uhaul location. Facility was perfect inside.

Gary McCoy 
Rating:
5.0

Customer did not leave a comment.

William Robinson 
Rating:
5.0

Customer did not leave a comment.

Michael Whitchurch 
Rating:
5.0

Great customer service at this location. I knew the equipment got there earlier than expected and was able to pick it up and finish what I needed to do hours ahead of schedule.

Kevin Osborne 
Rating:
5.0

Customer did not leave a comment.

James Looft 
Rating:
5.0

Customer did not leave a comment.

Jim Davis 
Rating:
5.0

Customer did not leave a comment.

Jill Cummings 
Rating:
5.0

Larry at Northwest Mini Storage was fantastic! No just he explain the terms and conditions of the U-Haul rental in a very professional manner, he was also very friendly and funny!!

Joseph Stevens 
Rating:
5.0

Get trucks with cruise control

kURT aLBRIGHT 
Rating:
5.0

Customer did not leave a comment.

Marylyn Bonnell 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN BUDAY 
Rating:
5.0

This location is excellent, they just don't have much inventory, I always get sent a hour away to pick up my.equipment then drop it off here 15 min. From my home. The problem. Is the system of keeping equipment for low use and telling customers there is nothing available within a 2hr drive and come to find out there were 2 air trailers and numerous dollies just 10 minutes from where I was picking up the car, and had to make.numeeous phone calls and endure alot of unneeded headaches and had to pay for a dolly and tow it 800 miles.and I couldn't use it and after getting a hold of the correct person I found out that there was a surpluss of what I needed just 10 min away after being told "nothing available within 2hrs. Wasted hours of time, atleast $100.00.of deisel fuel. Sorry but it was a Horrible, very over priced experience !!

SHAWN CONAWAY 
Rating:
5.0

Customer did not leave a comment.

Katherine Leo 
Rating:
5.0

Clean professjonal.place with fast courteous service!

Shawn Conaway 
Rating:
5.0

Customer did not leave a comment.

Shawn Conaway 
Rating:
5.0

Customer did not leave a comment.

Ashkan Azania 
Rating:
5.0

Customer did not leave a comment.

Kyle Roady 
Rating:
4.0

Customer did not leave a comment.

Darcie Whitehurst 
Rating:
5.0

Customer did not leave a comment.

KEITH AMANN 
Rating:
4.0

Customer did not leave a comment.

carol utterback 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hughes 
Rating:
5.0

Northwest Mini Storage is the cleanest U-Haul rental location I have ever been in! Great customer service, friendly and efficient.

Sandra Lutz 
Rating:
4.0

Customer did not leave a comment.

Catherine Dyer 
Rating:
5.0

Pleasant cooperative and efficient.

Kimball Thompson 
Rating:
5.0

Customer did not leave a comment.

Leslie Dawson 
Rating:
5.0

Windshield was not clean inside and out. Truck wanted to wonder back and forth across lane because of loose steering.

Kevin Letterle 
Rating:
5.0

Customer did not leave a comment.

RANDALL TREI 
Rating:
5.0

Customer did not leave a comment.

Randall Trei 
Rating:
5.0

Customer did not leave a comment.

James Allen 
Rating:
5.0

They were very helpful as always, and I am proud to say I have rented a storage and other trucks from them for years.

Marcia Kramer 
Rating:
4.0

Customer did not leave a comment.

Debbie Harn 
Rating:
5.0

Customer did not leave a comment.

Rick Bair 
Rating:
5.0

Customer did not leave a comment.

VICTORIA LOPEZ 
Rating:
4.0

Customer did not leave a comment.

Genesis Piilani 
Rating:
4.0

The truck needs an alignment

David McCoy 
Rating:
2.0

The location was hard to find. When I typed the address I was given into my GPS it sent me to another end of town. There should be directions given.

RICK CLIFTON 
Rating:
5.0

When I was contacted the day before pick-up the person didn't tell the location which was different than what was identified on the initial online booking.

David Tappendorf 
Rating:
5.0

My overall experience was stress free and the staff was very helpful...

Paula Rice 
Rating:
5.0

The trailer was perfect for our use, however the hitch on trailer cannot be locked to truck as with most hitches. Security issue if you have to park and leave trailer overnight attached to truck.

Glenn Darnfield 
Rating:
3.0

steering control was not good couldnot travel over 50 loaded or unloaded

David Glynn 
Rating:
5.0

Very smooth transaction and the employees were awesome to work with. Thank you so much!

Cindy Trentz 
Rating:
4.0

I ended up being redirected to this site to resolve the problem that I got sent to a location (Water St. in Decatur) that wasn't even open for business yet by the number listed for that location. Not only was that location closed, but the cargo van i was promised didn't even exist in Decatur that day. This site was great, U-Haul needs a LOT of improvement regarding renting over the phone, however. That was terrible. Also, the Water St. site had hours posted and no sign saying they were not yet open for business. I saw multiple customers walk up and walk away. Lost business!

Victor Serbe 
Rating:
5.0

Good service.

CRAIG sibthorp 
Rating:
4.0

I dropped the trailer off before they were open and was going to call them and explain when they opened. When I called and told them my name they recognized my name and told me they had checked in the trailer already.

AMY SPARENBERG 
Rating:
5.0

None, other than possibly make it a bit more clear/visible early on the website that to make a reservation you must use credit card. This was not a deal-breaker, though.

Robert Anthony 
Rating:
5.0

Awesome service.

SHELDON FLUKER 
Rating:
4.0

Customer did not leave a comment.

aimee mOORE 
Rating:
4.0

The only problem we had was that we were given a pick-up time that was before the office even opened. So, we had to drive home and return 45 minutes later. Also, when I reserved the rental, I was told I would have it all day. When I picked-up I was told I had to return it by 2:15. So, some miscommunication but otherwise employee that helped us was great, rental process was quick, truck was clean.

CAROL SCHARFENBERG 
Rating:
5.0

Customer did not leave a comment.

JAMES INGRAM 
Rating:
4.0

I have no issues with the pick up and drop off places. However, I would be hesitant to use Uhaul again due to the fact that I called to reserve a truck more than a week ahead of time but when it was time to pick it up, no one had what I had requested. At this point it was too late for me to call another place. I would have preferred that someone told me at the time of the reservation that you could not accommodate me. They ended up giving me a discount which was nice but I still had to leave quite a bit of my belongings in storage and will have to return for them at a later time. I would not recommend Uhaul to anyone because is is bad business.

MANDATHA CURZ 
Rating:
5.0

Customer did not leave a comment.

BRET ADCOCK 
Rating:
3.0

Guy said he hadn't loaded a car trolley in awhile, wasn't exactly sure how load if are car was fwd or rwd. When we got an hour away or front tires were turned not straight and we couldn't adjust as we never shown how to loosen, overall could train your people in Decatur better

REGINA JOHNSON 
Rating:
3.0

You could take the signs out of the truck that say you get $25 back if you clean the truck. I made sure to sweep out the back of the truck never got $25 back.

RICK MAURER 
Rating:
5.0

Customer did not leave a comment.

JOHN PRUITT JONES 
Rating:
3.0

No info as they were closed when I dropped the trailer off.

BOB BRADFORD 
Rating:
1.0

After ordering our truck through a near-by facility a month and a half in advance, I was informed the day before my move that the nearest available truck was 40 miles out of town. Prior to this call, I was not even informed that such a situation could occur. Because of this, I had to rearrange many carefully considered plans to accommodate for the long trip to pick up the moving truck. Had I, at the very least, been informed sooner of this inconvenience I could have arranged my plans accordingly. However, I feel that ordering the truck so far in advance should have prevented such a situation in the first place.

JOHN CARNES 
Rating:
5.0

Getting to drop the truck off at this location was extremely helpful as it is the same place where we rented a storage unit for all the stuff we were hauling. Helpful staff at the desk, everything clean.

CAROL SCHARFENBERG 
Rating:
2.0

"attendant" taped exposed wires (3) together with electricians tape. This shorted out and blew fuse in truck for the running lights in trailer....causing me 2-3 hour delay and man-hours by another U-Haul location and the U-Haul roadside assistance. I had to call my Ford dealer (out of state) to locate the proper fuse.

JIM MUDD 
Rating:
5.0

Customer did not leave a comment.

DANA FOLEY 
Rating:
5.0

Customer did not leave a comment.

AUDREY ELWOOD 
Rating:
5.0

Both the place of pick up and drop off were excellent to deal with. This was a local rental but there was not a trailer available at the location I requested it from so I picked up in Decatur IL and dropped it off in Lincoln IL

HAL BARTON 
Rating:
3.0

A bit out of the way. Originally I was scheduled for a closer location , but was told to change. I was concerned about the drop box at this location. It was really just a mailbox on the wall; not all that secure.

MARK DOYLE 
Rating:
5.0

Although we only came to drop off the trailer, the inside was very clean. Employees at this location helped with unhooking the trailer and service was quick but also nice.

Ali Momin 
Rating:
5.0

Customer did not leave a comment.

ARLIS DEJAYNES 
Rating:
5.0

Customer did not leave a comment.

Michael STICKNEY 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MILLER 
Rating:
5.0

Customer did not leave a comment.

DAYTON DUDAS 
Rating:
5.0

It was a fast, easy and no hassle process. Thanks Uhaul.

KATHRYN SNYDER 
Rating:
3.0

Customer did not leave a comment.

MEGHANA PATEL 
No reviews have been submitted for this location.

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