Very informative, the truck was clean and it ran well
Victoria R.
Customer Reviews for Northwest Lawn And Power
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and a pleasure to do business with.
Aaron B.Excellent experience. Everyone at Northwest were great to work with on the rental.
scott S.Friendly staff
vasyl S.Highly recommend this place #1 in service. Always accurate and up-to-date.
rudy A.Nothing you guys are the greatest.
joseph N.Why was I able to book a 24/7 check in when this location does not offer or prepare for 24/7 check in? I was on a time crunch and was forced to pick up the truck 45 mins later than originally requested and reseerved for.
Kristin N.Great customer service, answered all my questions without any hesitation
Alessandro F.Found the driving area to be cramped my legs were manipulated the wrong way not enough legroom in cab other than that it was a good truck
BRIAN S.Excellent service the trucks were clean and a very efficient location
Daniel R.Fix the parking area, lot of potholes and deep puddles
robert M.Northwest Lawn And Power is the BEST HANDS DOWN!! Mr. Rosario ALWAYS goes to great lengths to make sure everything I need is taken care of!!! I would not go anywhere else!!!!
BRIAN K.Don't know. Only used it this one time and they were helpful.
David K.It was very, very cold the morning I picked up the truck. I expected it to be cold and uncomfortable when I got in it but not the case. They had it warmed up, full of fuel and ready to go. Very much appreciated.
Louis D.Everything was great. Very nice service by the young lady who took care of us. Thank you:)
Alina B.On the day I was there, right after a big snowfall, tons of customers were getting belts for their broken snow blowers. The staff handles pressure well and are very courteous. I come here very often for all my needs of lawn, snow and rental equipment. I rented an enclosed trailer this day and it went flawlessly. I have rented other equipment from them in the past and have always had a good experience there.
mike P.It was snowing and the windshield wiper on the driver side did not work at all.Very disappointed. In the other hand the truck was clean and newer.
Marcelo F.Overwhelmed staff; zero knowledge on trailer hookups; did not hookup our trailer to our vehicle; did not offer or supply electrical supply for trailer lights which made our trailer non compliant with state roadway laws. We purchased electrical trailer light connectors spending $55 and the trailer lights still didn't work. Overall, not a good experience.
Dennis H.Always EZ with UHaul
Thomas G.Seemed too easy. Well worth it.
george C.Great experience
Dennis D.The staff was very kind & helpful. I would highly recommend Uhaul & this service location.
ADVANCED OBGYN D.Easy to get the service and convenience
sergio V.You should go over the return process before you leave with the rental.
Angel A.Dropped the trailer off after-hours. They were very helpful and reassuring over the phone as to what to do when dropping it off and not to worry about them checking it in the next morning.
Daniel R.Thanks
JEROME B.Great service, easy and helpful. Thanks!
dave G.Nothing really maybe lower prices
Marilyn H.Great customer service! Francisco and the guys were so Friendly and so helpful I would definitely recommend them highly to anyone looking to rent a truck Thanks again, Jim F
James F.Everything is good
ron T.They didn't have the moving blankets or dollies that I rented, and the gentleman behind the counter said they give me a 10% off discount when I return the truck. When I return the truck and talk to the owner, he said the person I talk to you didn't “fucking tell me anything “ I said wow you're not even going to apologize for a bad customer service experience, he just said “I wasn't there†the owner seemed upset because he was hitting on some lady when I got there and I think I was getting in his way.
James C.Great friendly customer service!!
James F.Was disappointed I had a 630am pickup. But was not able to pickup until 7am. Not sure why when my reservation clearly shows 630. Bryan
BRYAN K.Just keep up the great work and good customer service!! Jim f
James F.My U-Haul truck was ready as scheduled. No issues.
James P.None
Andres C.Very friendly & helpful. Van ran great.
Michael U.Have the truck available that I ordered two weeks prior to pick up
Walter G.Customer service was great and reservation process was very smooth. Great truck and provided a final bill very quickly! No issues.
Mark C.None needed, Always great service
CHRIS L.Truck probably needs a wheel alignment but otherwise staff was professional, truck was clean and reliable.
Daniel K.The inside of the truck smelled like a smelly dog or animal. It was quite noticeable and unpleasant.
JESUS R.We have always had a good experience with using U-Haul and we have used them many times. Thanks!
Brenda R.Your store is the best place to rent from. Good customer service, integrity, and professionalism. Thank you.
JONATHAN A.They always give good customer service, and are very accommodating.
Lorri R.it was a great riding van but it had some maintenance issues. nothing serious but a few things needed attention. the van needs an oil change, it kept telling us this. the passenger door wouldn't unlock and the rear drivers tail light was out. the van was clean, safe, comfortable and affordable. i will be back to rent again.
maria N.Friendly, helpful staff. One of the great retailers in Itasca.
Cynthia N.Very dirty trailer. Had a hole in the roof. Charged me an additional $15 for parking it in front of another trailer. However, there were no directions or assistance on where to leave the trailer. Would never go here again.
William M.Customer service was great! Prices as well
Hilda G.One or two more employees will do wonders for customer service. My wait to return a trailer was far too long.but once I was served things went quickly.
Wayne P.My pickup location was changed 5 min before I was picking up. I had to drive 3 towns over to pick up my rental. And I had to return it to the same location and figure out different transportation to get home.
Simon N.Make sure when you say a truck is there it's actually there . Nobody wants to go to a location and find out the truck you reserved is not available. Total waste of time and money since you have to make multiple trips because you had to rent a smaller truck . Since they didn't have the big one you promised me . It's always a hassle .
Russeb S.Great service and the people are friendly and accommodating .
Rich B.Really service oriented individual working the counter. Friendly. Courteous. But the computer system on Friday was like 1970's slow.
PJ C.