The vehicles model was too old and the fan wasn't efficient enough for circulation air. Apart from that everything was good.
NASRULLA K
Customer Reviews for Northwest Lawn And Power
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nothing Very fast & professional
Bill SI rent from this location frequently and it is always a great experience. Everything always runs smoothly and I highly recommend using Northwest Lawn and Power in Itasca!
Mary LI was disappointed with your policy limiting the capacity of trailers at a certain location, this resulted in me have to drive 45 minutes one way to drop off the trailer when there was a location about 5 minutes away from our destination.
David JIt was really difficult to get out of the space where it was parked. Maybe have the bigger trucks parked so u dont have to back out.
AMANDA HVery friendly and easy to rent from. I find it very odd that there were about 15 trucks outside available to rent but no dolly's. I had to go to home depot to rent dolly's from them.
JESSE MFirst, I was charged $8 for dropping off at a place that wasn't on my contract. Second, I felt that I was interrupting a woman's life! No one helped unhook the trailer; I was told to leave it at the end of the row of trailers. The place felt unfriendly to me.
Thomas MDid an excellent job on my rental reservation. Equipment was clean and surpassed expectations.
DANIEL BGas tank near empty (less than 1/8) - don't need full tank but hadn't planned on starting the rental with buying gas. But clean interior which I appreciated!
Kathleen VGood location friendly people take it easy 👍
OTGONBAYAR CThe service was great, no improvements needed!
DONALD DGive them the time of day. Don't just give them the keys and say buy
tom oRental was very easy and the staff was very professional. No surprises.
Kevin GFriendly and helpful, Great place
JAN PVery easy to do business with thanks very much
TERESA PTo start with the truck was filthy inside and out, i had reserved moving blankets which they were out of. The drivers door was bent and barley closed correctly and had horrendous air noise while driving at highway speeds. The front suspension felt like it was going to come off and the steering was a hand full trying to drive the truck. The front tires were extremely out of balance and shook violently. the back was full of dirt and the cab smelled of paint fumes. This is no exaggeration of what i rented and reflects poorly on the company and their vehicles.
Mark WSuper helpful staff, great bargain
Sharon OThey didn't have anything that I asked for except for a small dolly and blankets. The truck was dirty (full of pieces of broken pallets) which set me even more behind schedule. The truck itself was in working order but I will not return to this location and am iffy about Uhaul in general after this
Kevin KThe Uhaul representative was helpful and efficient. The entire rental process was easy and made the whole process of a one way rental stress free.
Michele BNothing!!!! The experience was absolutely perfect!! Won’t go anywhere else when we need to rent U-Haul.
KATHLEEN VThx
Matt SEverything was easy and flawless.
ZHEQI ZRunning lights did not operate. Break and turning signals operated. When I reported this I was advised they were repaired. Rented this trailer twice and they still were not operating. Also over charged on rental. # 99719640 and # 98627588. Went to rental location and they agreed and advised me of a refund for one day. Charged for three days for two day rental. In closing, non operational lights are very dangerous and knowing they are not repaired is liable. Look forward to your response. Thanks Rick
RICK VCheck Your Trucks the Brakes and all the maintenance before you guys rent overall my rental went Good and the young man there was very professional and very courteous.
ARIANNE SKeep the reservation at the location originally reserved! Do not change pickup locations the day before scheduled pickup! It is VERY inconvenient!!!
AMI MWe haver returned more gas then when picking up but they have still charged us for 2 gallons over $12 It was 183 to empty when picking up and we have returned 186 to empty. I have pictures, thank you.
Michal SThe rental experience was very efficient. I reserved it via the app and the staff was helpful when I picked it up. The drop off was very easy as well.
Harry WTruck was ready as scheduled with no issues
James PSuper helpful and friendly at this location.
JOHN SGreat!
JAMES Rthank you.. got what we needed
ROERT PThe truck has very bad smell and dog hair.
nayan pGood check in and very quick service.
BRIAN TIt was quick and easy. The young lady who set me up was informative, professional and, most of all, kind. She made the entire process very pleasant. ¡Gracias!
Carmen KThe staff should know the difference in trailers and prices I had a hard time getting the right trailer and price.
Ted PGreat team at northwest!
Karen NWe an after hours drop off.
Jason SNice people working there. Knowledgeable, helpful and great demeanor/ customer service. Highly recommended
Mike LI CAN NOT THINK OF ONE THING THAT NORTHWEST LAWN AND POWER COULD DO BETTER!! Mr. Rosario is FANTASTIC!!
BRIAN KEverything was done as explained, no surprises.
Manuel TI like the location and i like the people at this location. My only issue is that the truck was filthy. I took a video before we drove off because it was soo bad.
Antonio BThe owners are great !!! Very professional and great service . One of the best customer service we had . Gracias
Joanna bU-Haul was not swept out. Tons of things inside
Tamara LTruck was full of personal items from previous renter, when we tried to exchange truck they were not much help and we ended up going to a different location because they wouldn't accommodate us a new rental. Overall very poor custom service and layout I would not recommend this place to a friend or family member.
Nathan SI was not satisfied with the transaction. I had ordered a 15 ft truck, had a contract for it, but when I arrived at 9 am, I was told they didn't have a 15 ft truck and all I could get was a 10 footer. And because we had a 10 footer, we had to make 2 trips. Thanks for nothing UHaul. Too bad you didn't ask the right questions in your survey!!!
Peggy SVery helpful
Glenn PThey came out on Father's Day when they were scheduled to be closed. These guys know customer service.
Anne DServicio amable
Aquarius SSimply keep up the good customer service. Johnny and the guys were polite and very helpful. Thanks again Jim F.
James FAntonio was AWESOME and very professional !!
Tabitha LLots of Mud on the mats but back if truck inside was clean.
prest mGreat customer service. Highly recommended
Fahad K