Customer Reviews for Northwest Lawn And Power
(U-Haul Neighborhood Dealer)

404 reviews

1215 W Irving Park Rd   Itasca, IL 60143

(630) 620-8629

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 7 am–3 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(630) 620-8629

1215 W Irving Park Rd
Itasca, IL 60143

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 7 am–3 pm
  • Sun: 9 am–12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very helpful

Glenn P 
Rating:
5.0

They came out on Father's Day when they were scheduled to be closed. These guys know customer service.

Anne D 
Rating:
5.0

Friendly service

Aquarius S 
Rating:
5.0

Simply keep up the good customer service. Johnny and the guys were polite and very helpful. Thanks again Jim F.

James F 
Rating:
4.0

Customer did not leave a comment.

william o 
Rating:
5.0

Customer did not leave a comment.

ADAM P 
Rating:
5.0

Customer did not leave a comment.

vincent L 
Rating:
5.0

Antonio was AWESOME and very professional !!

Tabitha L 
Rating:
4.0

Lots of Mud on the mats but back if truck inside was clean.

prest m 
Rating:
5.0

Customer did not leave a comment.

Diego c 
Rating:
5.0

Great customer service. Highly recommended

Fahad K 
Rating:
5.0

Customer did not leave a comment.

Bob G 
Rating:
5.0

Nothing its a great establishment as it is

Vicente J 
Rating:
5.0

The best customer service ever always the best nicest people

Sam G 
Rating:
5.0

Customer did not leave a comment.

Veda V 
Rating:
5.0

Customer did not leave a comment.

NICOLAI B 
Rating:
5.0

Customer did not leave a comment.

Pamela G 
Rating:
4.0

The first truck they gave me was really dirty in the back with dirt and mud I went back in and got a different one.

Sally R 
Rating:
5.0

Great service!!

Robert K 
Rating:
5.0

Customer did not leave a comment.

Alisher A 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
2.0

The worker at the counter was talking care of a customer,so I had to wait a while before he took care of me, which is fine but a lady came out from the back and asked if I was being helped. I said no she then said that the guy at the counter would help me when he was done with the other customer. What's the sense in asking me if I need help if she couldn't help me either? Also I reserved a furniture dolly and when I arrived I was told they didn't have any more. What's the purpose of reserving equipment if it's not there for you when you need it? One more issue I have is their attitude here they gave me the impression that I was bothering them. They definitely could have been friendlier.

Scott K 
Rating:
5.0

ONLINE PROCESS = 1Star. My frustration is with the online process. I have rented a trailer online two times. Both times, after completing the process and reserving the trailer and my preferred location, I would receive a call telling my that the trailer was not available at my preferred location and i would have to travel to another location (one time the drop off was 40 miles way). This last time, I reserved the trailer 3 months in advance and then received a call two days before pick up, telling me that I would have to pick up the trailer at a different location 40 minutes out of my way because there was no trailer where i reserved it.

Brian M 
Rating:
1.0

The female employee there is very indifferent and it seems like they are forcing us to work. There is no customer satisfaction. He did not answer my questions and I will not recommend him to anyone.

halit k 
Rating:
5.0

Employees were all very helpful.

Neil H 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P 
Rating:
1.0

Truck smelled like pee, steering wheel wasn’t straight, and it was delivered on empty

Nicholas W 
Rating:
5.0

In and out! No nonsense at this place. If you did everything online, know exactly how to operate the equipment, you’re in and out. Took me 7 minutes to drop off. I had 2 exact questions, the staff answered them in clear concise form and I was on the road.

Brian M 
Rating:
4.0

Customer did not leave a comment.

Wayne W 
Rating:
3.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Excellent service!

gert g 
Rating:
5.0

I have rented from many U-Haul places until I found this one! It is a little bit out of my way and I have two other rental places that are just around the corner and I go the extra distance to deal with Mr Rosario and the owner John! No other rental place that I've come across in the last 30 years comes anywhere close to the service that I always get from John and Rosario! Save yourself a lot of headaches book your rental here! You will be pleasantly surprised! This place is far above any other place I have ever used!

BRIAN K 
Rating:
5.0

Everything was awesome! Very smooth and accommodating.

james s 
Rating:
2.0

Clean the trucks and do maintenance

Onesimo T 
Rating:
5.0

Very quick and easy. No surprises.

rex b 
Rating:
1.0

Be prepared. Had to wait over an hour for what was supposed to be a mobile pick up and never received an explanation of why they dropped the ball. Employee late to open store. Customers waiting outside.

Kyle S 
Rating:
5.0

Customer did not leave a comment.

Anne D 
Rating:
5.0

Customer did not leave a comment.

dariusz l 
Rating:
5.0

Customer did not leave a comment.

Eric O 
Rating:
5.0

Customer did not leave a comment.

Victoria F 
Rating:
2.0

the application indicated that if there was no car, I would be refunded $50, I was warned 3 minutes before my arrival, and 9 minutes before my reservation that there would be no car, and they gave me a $10 discount, for a car that was smaller + I left 40 minutes later. service is terrible

Ihor H 
Rating:
5.0

Customer did not leave a comment.

Rodrigo C 
Rating:
4.0

Customer did not leave a comment.

Bartlomiej D 
Rating:
4.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Not a thing. The staff was super helpful. The van worked very well. I'd do it again!

James M 
Rating:
5.0

Customer did not leave a comment.

jill f 
Rating:
5.0

Very informative, the truck was clean and it ran well

Victoria R 
Rating:
5.0

Customer did not leave a comment.

Isidro E 
Rating:
5.0

Very helpful and a pleasure to do business with.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

gina m 
Rating:
5.0

Customer did not leave a comment.

PHIL B 
Rating:
5.0

Customer did not leave a comment.

robert c 
Rating:
5.0

Excellent experience. Everyone at Northwest were great to work with on the rental.

scott s 
Rating:
4.0

Friendly staff

vasyl s 
Rating:
5.0

Customer did not leave a comment.

Bruce S 
Rating:
5.0

Highly recommend this place #1 in service. Always accurate and up-to-date.

rudy a 
Rating:
5.0

Customer did not leave a comment.

Emily C 
Rating:
5.0

Nothing you guys are the greatest.

joseph N 
Rating:
5.0

Customer did not leave a comment.

Garrett A 
Rating:
2.0

Why was I able to book a 24/7 check in when this location does not offer or prepare for 24/7 check in? I was on a time crunch and was forced to pick up the truck 45 mins later than originally requested and reseerved for.

Kristin N 
Rating:
5.0

Customer did not leave a comment.

Malgorzata g 
Rating:
5.0

Great customer service, answered all my questions without any hesitation

Alessandro F 
Rating:
4.0

Found the driving area to be cramped my legs were manipulated the wrong way not enough legroom in cab other than that it was a good truck

BRIAN S 
Rating:
5.0

Excellent service the trucks were clean and a very efficient location

Daniel R 
Rating:
3.0

Fix the parking area, lot of potholes and deep puddles

robert m 
Rating:
5.0

Northwest Lawn And Power is the BEST HANDS DOWN!! Mr. Rosario ALWAYS goes to great lengths to make sure everything I need is taken care of!!! I would not go anywhere else!!!!

BRIAN K 
Rating:
5.0

Don't know. Only used it this one time and they were helpful.

David K 
Rating:
5.0

It was very, very cold the morning I picked up the truck. I expected it to be cold and uncomfortable when I got in it but not the case. They had it warmed up, full of fuel and ready to go. Very much appreciated.

Louis D 
Rating:
5.0

Everything was great. Very nice service by the young lady who took care of us. Thank you:)

Alina B 
Rating:
5.0

On the day I was there, right after a big snowfall, tons of customers were getting belts for their broken snow blowers. The staff handles pressure well and are very courteous. I come here very often for all my needs of lawn, snow and rental equipment. I rented an enclosed trailer this day and it went flawlessly. I have rented other equipment from them in the past and have always had a good experience there.

mike p 
Rating:
4.0

It was snowing and the windshield wiper on the driver side did not work at all.Very disappointed. In the other hand the truck was clean and newer.

Marcelo F 
Rating:
1.0

Overwhelmed staff; zero knowledge on trailer hookups; did not hookup our trailer to our vehicle; did not offer or supply electrical supply for trailer lights which made our trailer non compliant with state roadway laws. We purchased electrical trailer light connectors spending $55 and the trailer lights still didn’t work. Overall, not a good experience.

Dennis H 
Rating:
5.0

Always EZ with UHaul

Thomas G 
Rating:
5.0

Seemed too easy. Well worth it.

george c 
Rating:
5.0

Customer did not leave a comment.

Juan R 
Rating:
5.0

Customer did not leave a comment.

Juan l 
Rating:
5.0

Customer did not leave a comment.

Brandon J 
Rating:
5.0

Great experience

Dennis D 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N 
Rating:
5.0

Customer did not leave a comment.

Kathleen V 
Rating:
5.0

The staff was very kind & helpful. I would highly recommend Uhaul & this service location.

ADVANCED O 
Rating:
5.0

Customer did not leave a comment.

Walter G 
Rating:
1.0

Customer did not leave a comment.

Ian B 
Rating:
5.0

Customer did not leave a comment.

umer r 
Rating:
5.0

Easy to get the service and convenience

sergio v 
Rating:
4.0

Customer did not leave a comment.

ANGEL M 
Rating:
4.0

Customer did not leave a comment.

Linda A 
Rating:
5.0

Customer did not leave a comment.

Jim B 
Rating:
3.0

You should go over the return process before you leave with the rental.

Angel A 
Rating:
5.0

Dropped the trailer off after-hours. They were very helpful and reassuring over the phone as to what to do when dropping it off and not to worry about them checking it in the next morning.

Daniel R 
Rating:
5.0

Customer did not leave a comment.

Holly D 
Rating:
5.0

Thanks

JEROME B 
Rating:
5.0

Great service, easy and helpful. Thanks!

dave g 
Rating:
5.0

Customer did not leave a comment.

Jolie B 
Rating:
5.0

Customer did not leave a comment.

Jolie B 
Rating:
5.0

Customer did not leave a comment.

mike g 
Rating:
4.0

Customer did not leave a comment.

Vito B 
Rating:
4.0

Customer did not leave a comment.

Doug S 
Rating:
5.0

Nothing really maybe lower prices

Marilyn H 
No reviews have been submitted for this location.

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