Customer Reviews for Northwest Auto
(Distribuidor de U-Haul del vecindario)

184 comentarios

4637 Gravois Rd   House Springs, MO 63051
(@ Hwy Mm)

(636) 671-6287

Location Hours

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(636) 671-6287

4637 Gravois Rd
House Springs, MO 63051
(@ Hwy Mm)

Services at this Location:

Location Hours

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff was helpful and friendly

Steve P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
2.0

The app was the biggest pain to get to work and then to have my information verified by someone online was nuts and took about 30min. I had movers at the house waiting for me to show up with the truck so very disappointed with the online service.

Gregory P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gertrude H. 
Clasificación:
5.0

Excellent service and the motorcycle trailer was perfect

GREGORY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gary O. 
Clasificación:
3.0

Very hard to get the truck out of the lot. The truck was parked in by other uhauls. Took a good 30 mins just to try to get it out of the lot. Ordered a cart and never received the cart. When we went to get the key the whole box literally fell off the wall since it was so lose and barely holding on.

Ryan T. 
Clasificación:
2.0

I requested to have blankets and I never got them.

Alex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Wet helpful, friendly and convenient!

tina R. 
Clasificación:
3.0

Passenger mirror was loose and fell off. They repaired it before we left.

Christopher A. 
Clasificación:
3.0

Charge less for miles or lower rental rate

Paul P. 
Clasificación:
5.0

I have rented from this location previously and always receive excellent service.

DAVE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia K. 
Clasificación:
5.0

LOVED THE PICTURE ON THE WALL! A GREAT PLACE TO DO BUSINESS!

Jack M. 
Clasificación:
5.0

The only issue I had was with the ramp on the truck. The ramp is way too short. It needs to be longer by 3-4 feet. The ramp is very steep even on level ground. Either a longer ramp is needed or air ride in the back to lower the suspension further due to a shorter ramp.

Kiley G. 
Clasificación:
5.0

I worked with Sharon, at the corporate level, and Jeremy, at the local store, Jiffy Lube in House Springs, MO. They were both very accommodating and were both a pleasure to work with. I experienced several hiccups along the way, but at every turn U-Haul addressed all of my concerns immediately and truly cared about my entire experience.

Jody P. 
Clasificación:
3.0

I tried to return at anotherlocation that was more convenient and after waiting for the clerk to attempt a return wad told I had to take it here. I specifically requested in the reservation and verified at pickup the option to call and determine pickup location when I was ready to return.

Steve F. 
Clasificación:
5.0

You had me covered.... I couldn't ask for anything else

ken C. 
Clasificación:
2.0

U-Hau in general. I needed truck and car transporter. Used closet one that site showed available. Got there and they don't even have car transporters .. noted as phantom

michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
3.0

El cliente no dejó un comentario.

nichole S. 
Clasificación:
5.0

The rental locations are excellent. U-haul is the problem. I make a reservation online for a specific rental and it is confirmed by U-haul. The day before pick-up every time I rent from U-haul, I receive a phone call from U-haul that my reservation is being modified or cancelled. There is no point on making a reservation with U-haul. They are capable of taking the reservation, they just haven't learned how to "hold" the reservation I request for my needs. These review questions are asking the wrong questions. The U-haul rental location is trying to work with the customer, but U-haul is actively working against the rental location and the customer. It isn't fair to rate the rental location due to U-haul's poor first come, first served mentality when a reservation is in theory supposed to hold a request for a specific needed rental. Renter beware.

Daryl S. 
Clasificación:
1.0

Horrible experience at this location

CDM M. 
Clasificación:
3.0

Office was not clean but staff was friendly.

Gerald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis W. 
Clasificación:
5.0

It's a U-Haul location, not the Ritz Carlton. Good enough. Clean bathroom my wife said. Happy wife, happy life.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake F. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie M. 
Clasificación:
5.0

The check out process needs work. The rental guy couldn't complete my cc transaction, and after calling U-Haul found out the cc system was down. Why couldn't a message have just popped up on his end? It slowed down my move having to wait 30min to figure it out. Luckily I had cash on me to pay the fee. Rental guy was good, got it handled.

Ted W. 
Clasificación:
4.0

I've been going to this location for years. The lady there is extremely nice and always helpful. I have a storage unit through this location. Very clean and low prices. I never had any issues with them at all. I recommend them highly!

Pamela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara F. 
Clasificación:
4.0

parking area is very small; busy road makes it difficult to access

CARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick B. 
Clasificación:
4.0

It was dirty inside and alot of items got wet.

patricia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
3.0

You could make rentals a little easier and maybe the milage cheaper cause it's expensive and maybe have someone be able to service the vehicles because the reverse light was out in the truck I was renting

jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lloyd J. 
Clasificación:
3.0

The place was hard to find and closed

Randi V. 
Clasificación:
5.0

El cliente no dejó un comentario.

midge B. 
Clasificación:
5.0

Nothing needed in any way could possibly improve the Excellent service we received. We hold you in the highest regard. Thank You.

Lester P. 
Clasificación:
4.0

El cliente no dejó un comentario.

george S. 
Clasificación:
4.0

It was a pleasant experience over all, lady at reception answered all my questions and also the helper is friendly too.

dilip A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicky L. 
Clasificación:
1.0

Literally never got up from their chairs. I had to unhook trailer, safety chains and lights. It was too cold outside they said!! Wow. Towing is obviously their business with a side check from U-Haul. Theses guys are lazy and worthless compared to U-Haul service received in St Pete, FL. Stop their contract. Plenty of people in area without giving U-haul a bad name.

THOMAS R. 
Clasificación:
5.0

Website reserved the trailer for me in Eureka. I got a confirmation call from High Ridge. The locations are around 10 miles apart so not a big deal but if I hadn't noticed, it could have been a problem.

Blake F. 
Clasificación:
5.0

Ninguno

PAUL E. 
Clasificación:
1.0

270$ for a one day rental I will never use U-Haul again and make sure others don't either. Should've just carried my shit.

Daniel C. 
Clasificación:
3.0

the light in the cargo did not work

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM G. 
Clasificación:
5.0

Great service but not much parking

Thomas M. 
Clasificación:
5.0

Very friendly and accommodating.

Jeff O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mariss C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian V. 
Clasificación:
5.0

Mas nada

Dave M. 
Clasificación:
5.0

Great service got me in and out with what I needed. returning was super easy also!

kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline B. 
Clasificación:
4.0

The guys at this location were very courteous and professional. Waited on us promptly and did not have a problerm with us as we kept the truck an extra day after encountering jk

DEBRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole S. 
Clasificación:
4.0

El cliente no dejó un comentario.

samuel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy R. 
Clasificación:
3.0

worked well, no problems

Michael F. 
Clasificación:
3.0

Overall experience was pretty much as expected. When I asked about drop off (one way rental) I was told I could drop it anywhere. But when I went to the closest location I was told that the contract specified a specific location about 10 miles away and I would need to go there.

Dave W. 
Clasificación:
3.0

Really got the run around upon the initial reservation from where my home is located to where we picked up trailer. Was confirmed a trailer at 3 different locations which confused the pickup process and led to me spending a lot of time of the phone before the reservation date to clear up where I should be picking up the trailer!!! Then currently received 2 emails saying we were going to be turned into the police for not returning trailer...which is false! We returned it the next day and obviously the workers where it was dropped off never checked it in! My husband had to call the location and talked to "Stacy" who said it was "her bad" and she had forgotten to check it in. So you can see where a lot of unnecessary worry and phone calls was all part of the rental process. Along with the fact that 2 uhaul locations are 1/2 mile from my home-neither which had the trailer I needed!!

michelle H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

gary M. 
Clasificación:
2.0

Train personnel. Make sure box is swept. Make sure they have dolly before charging customer. Put blankets in plastic bags to keep clean instead of throwing on dirty floor.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy W. 
Clasificación:
5.0

they were very helpful about every thing i will go back to them thank you

wally M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

We were very pleased with our experience. The truck was clean and we'll maintained. The staff was great and our fee was less than what was quoted. Thumbs up!!

Sam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

the wiring was bad on the lights i had to repair them pigtail was cut in too in couple places

ginger F. 
Clasificación:
5.0

Scott and Donnie were indispensable in arranging the vehicle pickup during a network/computer issue with U-Haul. Both went beyond normal customer service.

Michael S. 
Clasificación:
4.0

We worked with two different people the first one was great and set clear expectations. The second was a little less great but we had a easy return and a great experience for our local move.

jordan L. 
Clasificación:
4.0

When I called uhaul to make the reservation, I was not informed that I had to make a $100 deposit when picking up the truck. This was important.

pamela B. 
No se han enviado comentarios para esta ubicación.

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