Customer Reviews for Northwest Auto Parts
(U-Haul Neighborhood Dealer)

2,906 reviews

50 Doncaster Ave   Thornhill, ON L3T1L4
(Yonge and Steeles)

(905) 763-2877

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(905) 763-2877

50 Doncaster Ave
Thornhill, ON L3T1L4
(Yonge and Steeles)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Vic Anthony Suan 
Rating:
5.0

Customer did not leave a comment.

JEFF TABACHNICK 
Rating:
5.0

Customer did not leave a comment.

jafari amirabbass 
Rating:
5.0

Good customer service.... The agent was pleasant and explained the process well

Theron Shaw 
Rating:
5.0

No comments

rizza santiago 
Rating:
5.0

Customer did not leave a comment.

Jeff Byers 
Rating:
5.0

Customer did not leave a comment.

Allan Lum 
Rating:
4.0

Customer did not leave a comment.

Eva Price 
Rating:
5.0

Thank you for an excellent customer service.

Charlie Esteva 
Rating:
5.0

The van I was given was fairly new and equipped with a back-up camera that was handy. It was clean except for some dirt in the cargo area. This was my 2nd rental in about three weeks and I'll require a third rental in a month or so and will use this location again. Have rented on a Tuesday and a Saturday, both at start of day - in and out within 15 minutes. Staff are really good.

Larry Green 
Rating:
5.0

I appreciate it far higher if they inform customers what they should do when they return vehicle with printed paper. Thank you!

Stephen Oh 
Rating:
5.0

Have moving pads available

darie voinea 
Rating:
5.0

Customer did not leave a comment.

Amin Mohaghegh 
Rating:
5.0

Customer did not leave a comment.

Saeed Ranjbar 
Rating:
1.0

we reserved a 20' truck but when we went to pick it up the tire was flat and they couldn't fix it then they hadn't any same truck to change it. The only thing after 30 Min delay did was to ask us get a smaller truck or check other location which that was not possible for us. We had to get smaller one that cause our moving be complicated and instead of one load and unload we had to did that twice.

Amir Babaei 
Rating:
3.0

They charged me $10 cleaning fee while I didn’t make the truck’s hygiene condition any worse. When I got it, the trunk is already full of debris.

Jiachen Zhang 
Rating:
4.0

Customer did not leave a comment.

Hyun Chan Park 
Rating:
5.0

Customer did not leave a comment.

peter stevens 
Rating:
5.0

Customer did not leave a comment.

KIHO CHUNG 
Rating:
5.0

The young man who handled my transaction when I arrived was very pleasant and efficient. The van was in good shape except the windshield wasn't clean on the inside and driving back to the outlet at the end of the day, into the sun, was quite challenging. I brought the vehicle back about 10 or 15 minutes after 4:30 and the outlet was closed, but the key drop-off was easy to figure out. My only suggestion to improve the experience is to give the small office area a clean-up and coat of paint for a more professional appearance. Otherwise I wouldn't hesitate to use this location again.

Larry Green 
Rating:
5.0

Everything is always great at this location and with their vehicles. My only suggestion would be to check that the vehicles have adequate window washing fluid, especially during the winter months as my cargo van unfortunately didn't have any.

RANDALL BACK 
Rating:
3.0

I have already booked pads but no pads was available !!!!

FARHAD ASHTARI 
Rating:
5.0

Customer did not leave a comment.

BONDARCHUK OLEKSANDR 
Rating:
5.0

Customer did not leave a comment.

hamid ashraf 
Rating:
1.0

Be on the location and deliver the truck to your costumer and not to charge the client for damaged which he has not done it

Akbar Golshanibasir 
Rating:
5.0

The van I rented wasn’t as clean as other times I’ve rented but understandable due to the time of year. Still reliable vehicles and excellent staff at this location.

LISAA TANAKA 
Rating:
2.0

Our truck had a leaky ceiling. Our belongings inside got soaked. Can provide pictures

CHRISTOPHER MATT GIBSON 
Rating:
5.0

Customer did not leave a comment.

Sergey Bezuglov 
Rating:
5.0

Customer did not leave a comment.

kwang-sub Noh 
Rating:
5.0

Customer did not leave a comment.

vusal hajiyev 
Rating:
5.0

Customer did not leave a comment.

Norman Antonio 
Rating:
5.0

I think this location is the best customer service and reasonable payment , five 🌟 star's

Jahangir Boroun 
Rating:
5.0

Customer did not leave a comment.

Gilbert Alipio 
Rating:
4.0

Customer did not leave a comment.

brian millar 
Rating:
5.0

Customer did not leave a comment.

Romans Bickovs 
Rating:
5.0

Customer did not leave a comment.

kwang-sub Noh 
Rating:
4.0

The van I rented was perfect for the supplies I had to move. It was very clean and the puck up and drop off process was very quick and effecient.

frank cordeiro 
Rating:
5.0

Customer did not leave a comment.

BB EVENTS 
Rating:
5.0

Very friendly and helpful staff.

Chi Shum Ho 
Rating:
5.0

The vehicle was ready for pickup as requested. It was in good condition and debris free.

SID NIGHTINGALE 
Rating:
4.0

Fast reservation (same-day), fast check-in and checkout. Good location, not far from TTC Yonge and Steeles stop.

Eduard Astvatsatryan 
Rating:
4.0

Customer did not leave a comment.

Fatemeh Hamzaviabedi 
Rating:
4.0

Customer did not leave a comment.

david pager 
Rating:
5.0

The app and website were down when I was trying to return the vehicle so I was nervous to leave until it came back up. This was the only hiccup in my experience.

J. Marc Smith 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GUTMAN 
Rating:
1.0

Customer did not leave a comment.

Theodosios Kyres 
Rating:
5.0

Wonderful customer service thank you!

Moshe Sakal 
Rating:
5.0

Customer did not leave a comment.

Jeff Byers 
Rating:
5.0

Customer did not leave a comment.

Maqsood Hamid 
Rating:
5.0

Customer did not leave a comment.

ANDY ACME 
Rating:
4.0

Customer did not leave a comment.

Jeff Byers 
Rating:
5.0

Customer did not leave a comment.

Tak Shu Lee 
Rating:
5.0

Customer did not leave a comment.

BB EVENTS 
Rating:
5.0

Customer did not leave a comment.

Jung Kyu Hwang 
Rating:
1.0

She was told me .80$ per mile but when i return it u charge me 1.43 per mile that’s cheating

mohamad alabayat 
Rating:
5.0

There is no blanket for my furniture, I checked several branches 😑

PAYAST CONSTRUCTION INC 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Byers 
Rating:
5.0

Customer did not leave a comment.

JASANI VALLABHADAS 
Rating:
3.0

The young lady at this location was excellent to deal with a little far for us to go for pickup no trucks were available near our location the truck was not very clean inside 1st time this has happened

Jannette Cooper 
Rating:
2.0

No furniture pads, no furniture dolly, regardless it was ordere online. Forced to rent appliances’s dolly instead. Truck was clean and well maintained.

Mikhael Levin 
Rating:
5.0

Good

mostafa afshar 
Rating:
4.0

The steering wheel of the truck I was driving was tilted about 15 degrees to the left.

kyu Hong 
Rating:
5.0

The agent was also friendly and helpful.

Lisa Nesbitt-Peters 
Rating:
1.0

The van was so FILTHY that it was unbelievable that it was available for renting. The smell also was so bad that I had to drive with doors open the whole trip and most probably some of that small got into the stuff I was moving. I took a nice video showing the interior and will post it on youtube so you can see what I meant by filthy and it was not an exaggeration. The checking was fast and smooth so that was the best experience with this rental but never again I will rent from this location.

Gavril Grigorean 
Rating:
3.0

Customer did not leave a comment.

Andrew Woodhouse 
Rating:
5.0

I only use this location whenever I am in need of a vehicle.

Rowena Li 
Rating:
4.0

Customer did not leave a comment.

Clark Gao 
Rating:
1.0

Make your quotation accurate, it cost me double and you didn’t give me a dolly despite me booking one online.

Pedram Berjis 
Rating:
4.0

Customer did not leave a comment.

Christian Base 
Rating:
4.0

Customer did not leave a comment.

JOONIK CHI 
Rating:
5.0

Customer did not leave a comment.

kevin jones 
Rating:
5.0

Customer did not leave a comment.

JACQUES LEFEBVRE 
Rating:
5.0

The customer service was great and the location is convenient and organized. The van I got was extremely dirty, spills of some kind everywhere, front and back. I do understand it’s a van that people use to move things but there should be a minimum cleaning in between customers. I was disgusted to touch the wheel, it was sticky. The amount of dirt in the car is not from one customer, this van has not been cleaned for a while. It’s not right that I have to put my clean items on other peoples dirt. If it was just some crumbs or dust I wouldn’t complain, this is not the case here, please take a look at the van. Otherwise it was an easy transaction and the van drove well. Thank you

anat aronovich 
Rating:
4.0

A few seats for customers who may have to wait.

jaspreet singh 
Rating:
5.0

Customer did not leave a comment.

Iluminado Poblete 
Rating:
4.0

Staff was courteous and helpful

Teresa Kerr 
Rating:
5.0

Customer did not leave a comment.

BAZYEL BAYRAM 
Rating:
5.0

All good. Thank you

BOZHIDAR DECHEV 
Rating:
5.0

Service was great! I am only recommendation. Is to extend Saturday abs have Sunday’s open

KARIM BALDA 
Rating:
1.0

the bill is not fair for me !! sorry the bill is not acceptable ! the car was old and there is no digital fule meter and finaly the bill is not fair ! bad experience for me

Jahangir Boroun 
Rating:
4.0

Customer did not leave a comment.

Jeahoon You 
Rating:
4.0

Customer did not leave a comment.

Kianoush Yazdanpanah 
Rating:
1.0

Front counter staff charged me for insurance after I said we didn't need it. She was dismissive when I called to dispute the charge. Unprofessional.

Stephanie Jonsson 
Rating:
5.0

this location is extra ordinary with excellent staff

Jahangir Boroun 
Rating:
5.0

You did a good service i am happy

Antonio Jr Malondras 
Rating:
5.0

Customer did not leave a comment.

Hossein Mardi 
Rating:
5.0

Customer did not leave a comment.

gunwoo gim 
Rating:
5.0

All good. Thank you

BOZHIDAR DECHEV 
Rating:
5.0

Customer did not leave a comment.

Oleksii Shurduk 
Rating:
5.0

Customer did not leave a comment.

BB EVENTS 
Rating:
5.0

Customer did not leave a comment.

Mark Arvin 
Rating:
5.0

Customer did not leave a comment.

Bobby Ho 
Rating:
5.0

Customer did not leave a comment.

YEE CHEONG MAURI CHUNG 
Rating:
5.0

Customer did not leave a comment.

BB EVENTS 
Rating:
5.0

Customer did not leave a comment.

Pejman Nasimi 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bato 
Rating:
4.0

Customer did not leave a comment.

FRANK GUZZO 
Rating:
4.0

Customer did not leave a comment.

mir esfahani 
Rating:
5.0

All good. Thank you

BOZHIDAR DECHEV 
Rating:
4.0

Customer did not leave a comment.

Byeong-wook Gang 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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