Customer Reviews for Northgate Storage
(Distribuidor de U-Haul del vecindario)

426 comentarios

3308 N Highland Ave   Jackson, TN 38305
(Just North of Northside High School)

(731) 506-4717

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(731) 506-4717

3308 N Highland Ave
Jackson, TN 38305
(Just North of Northside High School)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ALLIENE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard B. 
Clasificación:
3.0

Have the truck that is ordered! I ordered a one way truck and it was not available. My move got started an hour later because of this. Another truck was found, but it caused a huge inconvenience because it had to be returned there. I moved an hour away so a special trip had to be made to return the truck and to get the driver back home.

DAVID K. 
Clasificación:
5.0

Staff at this location is extremely friendly and helpful. Equipment was clean, ready, and in great condition.

JAMES M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lanickia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY T. 
Clasificación:
4.0

The equipment was clean. The Truck we used had a very bad vibration in the front end at highway speeds and the AC did not blow cold. The headlights where very dim even on high beam.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
4.0

Don't rent equipment that is not on the lot.

Dave H. 
Clasificación:
1.0

El cliente no dejó un comentario.

BEULAH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell G. 
Clasificación:
5.0

The drop off location was closed when I dropped off the truck. The drop off box was very easy to find.

Jacqueline M. 
Clasificación:
5.0

Northgate storage is the only local Uhaul dealer around I'll even deal with. They are on point every time. Plus they're Just good people.

DARRELL B. 
Clasificación:
1.0

Reservation 23455055.Picup location 804 Alirways BLVD, Jackson TN. No employee at rental location all day of March 27. Plus there was no 20 foot trucks at this location. Had to make a same day reservation 91150199, At North Highland Jackson TN. Requested dollie but done available. This was big headache as I was making a 750 mile move. Will never rent or recommend UHaul again.

KEVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Korean H. 
Clasificación:
5.0

The people here are awesome. Did an excellent job taking care of my needs.

Darrell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANISSA M. 
Clasificación:
2.0

The truck I used needed to have maintenance done to it. The brakes were rubbing and squealing so loud. The interior smelled like urine and was not clean at all. There was exterior damage to the truck also. Staff was friendly but the truck was not well kept at all.

KELSI A. 
Clasificación:
5.0

Nothing good as it gets.

Anthony W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
5.0

Mrs. Debbie was so very sweet and helpful!!

MORGAN H. 
Clasificación:
5.0

Excellent customer service. Very impressed!

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

Love this location! I've dropped off my Uhaul on 3 separate trips and the man who works there is Awesome! He is always so helpful and funny. Best customer service and I will continue to use Northgate has my dropoff or pickup spot. Highly recommend!

Leah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nhung H. 
Clasificación:
2.0

HAVE good communication, the person who waited on us, maybe was having a bad day! Trying to wait on 2 customers at the same time. The Process of getting the U-haul Equipment took longer than it should have, and most of all the mileage distance was incorrect as told me. The distances was told me 885miles which would have been plenty of mileage to get home. I did not check the contract, assuming it was correct until I dropped off the truck in Cedar Rapids, IA. I even dropped it off a day early and found out at that time that I was a 114 miles over at $0.40/MI) I was surprised and upset. The U-Haul Truck Performance was Below average. I voiced my complaint to the Cedar Rapids IA drop off.

Luther B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

wendell T. 
Clasificación:
1.0

Was charged at the site 110. Ran over the miles so I was charged 104.42 for 74 miles when I called to question i was told I would be refunded 33.00. But my bank card was charged 215. More.

John K. 
Clasificación:
5.0

The guy and girl who worked there were fantastic!! I mean some of the best customer service I've ever had!

Aundrea H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eddie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

rob W. 
Clasificación:
5.0

No complaints

PRISCILLA N. 
Clasificación:
5.0

Keep the good work up

Barry P. 
Clasificación:
1.0

Rented a car dolly had one taillight "taped on with black tape" and other one was completely missing. Got pulled over. No ticket but a hassell. Contacted the manager where I got it. He told me to contact uhaul. It's a 3 day process already back and forth... smh

Joshua D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

George M. 
Clasificación:
4.0

The, staff did not wear masks. The man that helped me with the trailer was fantastic help.

Gregory S. 
Clasificación:
5.0

Representative was very friendly and went above and beyond to help me get setup and on the road

TYLER G. 
Clasificación:
5.0

everything was good. the truck was on full.

Breon S. 
Clasificación:
5.0

Great experience all around.

Paul S. 
Clasificación:
4.0

El cliente no dejó un comentario.

edward H. 
Clasificación:
3.0

There was no one at this location when I dropped the truck off. I called several times and always got a answering machine no one ever called me back.. I called the following day to check with them still no one answered or returned my call

Lori G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY H. 
Clasificación:
5.0

Great job! Helpful and courteous staff!

Leah G. 
Clasificación:
5.0

N/C

Lewis C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glynn R. 
Clasificación:
3.0

El cliente no dejó un comentario.

tenisha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOMER B. 
Clasificación:
3.0

No one was there.

Lynne Z. 
Clasificación:
3.0

We picked up our truck thinking we were good to go. Everything was fine until we opened the door to unload. There was a patched leak in the roof and some of our boxes and furniture were wet and damaged. Uhaul reps did not help us even though we paid for insurance. Will not be using this company for any future moves.

Lisa B. 
Clasificación:
4.0

Customer service was awesome! Northgate Storage Location(Jackson, TN)

TIFFANY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seyla N. 
Clasificación:
5.0

My experience was great

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
3.0

Have equipment ready on time. Issue refunds in a timely fashion. (The right hand doesn't know what the left hand is doing.) Overall customer service was extremely poor from start to finish.

Heather C. 
Clasificación:
3.0

We paid for shipping pads and a dolly and didn't receive them. They also scheduled our truck drop off a day earlier than we asked.

Patrick B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Khadija T. 
Clasificación:
1.0

The hours on google, on the building, AND on the UHaul website did not match. The individual on the phone did notify me that those haven't been updated but it still was an inconvenience. Truck was dropped off but it would have been better if I was able to speak with someone. Especially since we rushed to get the job complete so that we could speak to a human face to face.

tanika S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry E. 
Clasificación:
2.0

The location we rented from was excellent, as he always has been in the past. I messed up and got the truck stuck in the middle of the road. Reported it to uhaul. Was told 120 minutes and a tow truck would be there. Call uhaul back to ask for an ETA. They state he will be another 45 minutes to an hour. Call back and they tell me it hasn't been long enough to wait another 15 minutes then call back.. ask for the vendor so the officer from the city can call. The officer calls. Tow truck shows up. The guy from the towing company says he was never informed that it was blocking the road or he would have been there at 0430 when we originally called. We were in a deadline that we did not meet because of poor customer service communication. We will never again use uhaul. Our past 3 experiences have been hell.

Amanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail C. 
Clasificación:
5.0

Little pricey but it worked out ok

bob K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

Thank you so much for your patience understanding and kindness ever so excellent!!! Thank you so very much again Tonya

Tonya M. 
Clasificación:
1.0

The employee had no clue what she was doing and she was late opening the store. We were just sitting outside waiting for her to grace us with her presence. I understand people are late sometimes and it is no big deal. However, I could tell this woman did not know what was going on. I received an email the morning before saying my location had changed to this location, but she said she did not know I had a reservation at opening time or she would have been on time. Then, she did some weird thing with my bill and screwed it up. The Uhaul corporate was having issues with it because she did things she was not suppose to mess with. Then, she COMPLETELY DELETED MY ENTIRE RESERVATION! This entire experience was a nightmare. We had a 9:00 AM appointment and did not get all of the parts for my reservation until 12:30 PM....that is ridiculous. We went to a location a mile up the road to get a trailer since it did not work. The second location was so much better and very friendly! Honestly, I would be very hesitant to rent with Uhaul again, it was that awful of an experience! The truck was fine, the trailer did not have any working lights. Everything was clean, but not well maintained.

Crystal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlton W. 
Clasificación:
3.0

nothing i can think of.

Kathleen L. 
Clasificación:
1.0

We rented a 5x8 trailer one-way in GA. It was rented for 3 days. I didn't have an option to choose less. I was told that I would get credit for the two unused days at the receiving location. The person that waited on me said he couldn't give credit. There appears to be a disconnect. I would like a two-day refund. I rented Sunday afternoon and returned it on Monday morning.

Stanley G. 
Clasificación:
5.0

Troy was great and was willing to help in every way thanks Troy.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
4.0

Friendly and efficient group. Would use again.

John D. 
Clasificación:
5.0

Evey thing work just fine

Rodney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

The employee was very helpful and thorough and a pleasure to work with.

Woody T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
2.0

I did not have my dolly or furniture pads in my truck and have not received a refund yet even after calling and telling uhaul the morning that I picked the truck up.

Seth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

john P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik B. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry B. 
No se han enviado comentarios para esta ubicación.

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