Comentarios del cliente para Northern Fauquier Rentals

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Northern Fauquier Rentals

Grado total:

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Joe S. en

Grado:

This place is great and no one really knows about it really good service and everything is like they say not like the other U-Haul location in Warrenton which all they do is lie to you I’ve been using Uhaul’s all my life and this is one of the best locations.

Joe S. en

Grado:

What a great inconvenient place and the lady that runs it is really beautiful I will do anything to be with her

judith A. en

Grado:

every vehicle I have rented from this location has a tire problem Someone needs to maintain them.

K C. en

Grado:

The truck was clean & great. The reps were nice & understanding when I had to extend my rental due to a family emergency. But do not double charge your customer. I still have 2 charges on my Credit Card for the rental of the truck. I do not understand why and have asked that it be corrected. The two amounts are for a substantial amount but different totals. One is correct & has the extra SmartMove charges removed as promised when I extended the rental. And the other total is for over $300.00. Please only charge your clients one rental charge. And if you do charge them twice, correct the error ASAP. Thank you .

Daniel P. en

Grado:

El cliente no dejó un comentario.

Frank E. en

Grado:

El cliente no dejó un comentario.

Chris C. en

Grado:

Have been renting for weeks with same drop off. Was called by Uhaul as to where it is. They had not even checked it’s locale. Lady said the owner of the station will call me to verify It was there since the drop day. Was still charged for two extra days I did not use. Campbell

Teresa T. en

Grado:

El cliente no dejó un comentario.

Christopher G. en

Grado:

El cliente no dejó un comentario.

George S. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

Location was "closed" before 4:30. Returning equipment was a little difficult. Would have been nice to have instructions on what to do at the location. Online it stated the contract was to be left in the "box" slong with keys or other things that needed to be returned, but couldn't find the box. Left the trailer in the lot and took pictures....that seemed to do the trick.

Melandie H. en

Grado:

Very friendly

Bryan B. en

Grado:

Reserved for Warrenton VA, text me 2 days before move to Marshall 20 miles away, went to pick up it was closed at 320 supposed to be open till 4, had to call 1-800 number, over an hour on the phone doing contracts and wanted scanned pic of dl, no cell service in the middle of a cow field, bad communication, truck was high mileage and shook, scratched up all over, had to take pics before I left so I would not be charged, very bad experience, will make sure everyone knows not to use this location.

James B. en

Grado:

El cliente no dejó un comentario.

Stanley K. en

Grado:

El cliente no dejó un comentario.

Caroline F. en

Grado:

Your agent was awesome

Zan M. en

Grado:

El cliente no dejó un comentario.

Sean R. en

Grado:

A sign on route 709 to notify people of the entrance would be helpful. Theres a sign on the cross road that is very helpful but the turn in isnt necessarily the easiest to tell.

Evie M. en

Grado:

Customer Service was excellent! Will definitely rent from this location again!!

Steven A. en

Grado:

El cliente no dejó un comentario.

Craig G. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.

Edith H. en

Grado:

Excellent service as always

Charles M. en

Grado:

I was scheduled to pick up my truck in Haymarket at 8AM. I had someone stop by on Tuesday to make sure everything was in order and I called to double check on Thursday. Both times I was assured that everything was in order and that I would get an email with the access code the night before. (Obviously the people working at the Haymarket location do not understand how you system works.) When I arrived and followed the directions from your website I was told I had to wait until the store opened at 10AM, but the store had already told me they would be closed on Saturday for Mother's Day. I called your 1-800 and was put on hold for 25 minutes while I had to listen to a recording telling me how easy 24/7 pick up was. Eventually they transferred my reservation to Marshal (an additional 13 miles away). When I arrived there at 9Am I discovered they had made my new reservation for 9:45 and so I have to wait an additional 45 minutes to get my truck. Once again I was on hold for 20 minutes while trying to resolve this. When I finally got my keys it was for the truck parked in the back of trucks parked 3 deep. It took an additional 15 minutes to get the truck out. This location was also unmanned. As a result of all of this I was 2 hours behind schedule and had to pay for 30 additional miles making my bill nearly $40 more than my estimate. Returning the truck proved to be equally difficult as the app did not work and I had to wait until someone came into the store on Monday at 9:35 AM. Everyone I spoke to was very helpful, but overall I had a very bad experience.

tiffany M. en

Grado:

El cliente no dejó un comentario.

Edith H. en

Grado:

El cliente no dejó un comentario.

Lee L. en

Grado:

El cliente no dejó un comentario.

Mary P. en

Grado:

I reserved the trailer for a family member. The reservation required a credit card. I called the 800 number and was told my card was to hold it only … during pick up the appropriate card could be used. When we picked it up I was told that my credit card had already been used for the charges. Really?!?! Shouldn't you wait for the pick up before you charge the card????

Steven G. en

Grado:

Nothing to improve on

Darell F. en

Grado:

The Marshall personnel were great,

Gary S. en

Grado:

I bought a 2" hitch when I secured on line but when the location was changed they did not have a 2" hitch, they didn't have any hitches. Luckily I had a 1"7/8 hitch that work until I could get the 2" ball.

John L. en

Grado:

El cliente no dejó un comentario.

Carlos V. en

Grado:

El cliente no dejó un comentario.