Customer Reviews for Northeast Storage Corp
(U-Haul Neighborhood Dealer)

750 reviews

466 Sutton St   North Andover, MA 01845
(Near Rt 25)

(978) 687-8112

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 687-8112

466 Sutton St
North Andover, MA 01845
(Near Rt 25)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The van that we received was dirty as there was garbage in the can from the previous individual(s) who rented the truck. It had been cleaned before it could be used, which is extremely disappointing. If we had more time, we would have returned the van for a different vehicle.

Joe Schneider 
Rating:
5.0

The early check in did not work but that might have been my phone but everything else worked great.

Paul Destefano 
Rating:
5.0

It was a good, easy, fast process.

Dennis Molla 
Rating:
5.0

Customer did not leave a comment.

Jeff Rasanen 
Rating:
5.0

Customer did not leave a comment.

Leith Campbell 
Rating:
5.0

The mobile app was so slow due to the poor cell coverage that the clerk in the office had to complete the work. I would add free wifi or fix the app. The clerk was great.

Judith Beningson 
Rating:
4.0

The billing was way more than expected and not at all clear. I picked up the van at 4:00 PM Friday and returned it at 9:30 on MOnday. I needed it on Saturday. How did this become 3 days? I couldn't return it on Sunday. Climate charge? Honestly?

Bob Wescott 
Rating:
2.0

I would never again pick up a truck through the app. This location is fine when I have picked up a truck when a person is there, however they have short hours so this time we had to use our phone. It took over an hour and we called bc the app kept bringing us back to home, and the people we spoke to were extremely rude and not helpful. Awful experience!

Donna Levin 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WILSON 
Rating:
5.0

Customer did not leave a comment.

Donald `Chapelle 
Rating:
3.0

Customer did not leave a comment.

Takiyah Brown 
Rating:
4.0

Location is conveniently located, and the person who works there is friendly and helpful. However, when I called there directly, he was unable to quote the terms and price for a one-way rental and told me I needed to call the central uhaul office. The one-way rental includes up to a certain # of miles in the cost, but this varies depending on the city, which makes it confusing if the nearest uhaul location is not in the same city you live in! Overall, the cost was about a third of any other truck and I would definitely use uhaul again!

Donna Levin 
Rating:
5.0

Customer did not leave a comment.

Karen Welch 
Rating:
5.0

Customer did not leave a comment.

Kevin Flanigan 
Rating:
5.0

Customer did not leave a comment.

MARK NOGUEIRA 
Rating:
5.0

Customer did not leave a comment.

Michael Connelly 
Rating:
4.0

Customer did not leave a comment.

Jay Nevin 
Rating:
5.0

Everything was very efficient and jerry was great to work wirh i rented three vans in the last 2 weeks and everything was great. Thank you for your great service.

Louann Hoegan 
Rating:
4.0

Customer did not leave a comment.

John McAloon 
Rating:
5.0

Signage— Uhaul vehicles are in parking lot but no signage to indicate where office is.

Michelle Mckeon 
Rating:
5.0

Customer did not leave a comment.

Greta Bourgeois 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
2.0

Vehicle had change oil lite on . Missing a front hubcap . Van reservation messed up twice and I almost did not have a van . No apology or offer of a discount for my stress and inconvenience. Had rented from this location numerous times prior but new associates are not engaged in customer service. Will go out of my way not to have to go back to this location again.

Tom Phaneuf 
Rating:
3.0

If not for the man at the counter who was friendly and helpful this rating would have been much lower. First, the tire pressure monitor system was broken so I was afraid I had a flat tire shortly after I started my ride to drop off my household items, this let to me having a two hour delay waiting to get a new tire. Second, the switch for the headlights and dashboard lights was NOT in it location not he dashboard but UNDER the dashboard. To turn the lights on and off, you had to be outside the vehicle and reach under the dash and try to locate the switch and turn it off and on. This is EMBARRASSING for U-Haul. Truly disgraceful that you would have a vehicle like this in service.

Paul Fragala 
Rating:
2.0

I got a pick up truck and it was supposed to be $.49 per mile after i returned the truck, the next day my recite said $1.09 per mile. Rip off false advertising for sure....

Nelson Andrade 
Rating:
5.0

Customer Service was Top Notch, I will be back

Erin Doherty 
Rating:
5.0

Customer did not leave a comment.

John Willwerth 
Rating:
3.0

They overcharged me and and if I had not taken a pic of odometer I would have no recourse

Greg Laflamme 
Rating:
5.0

The representative was excellent, facility was spotless.. great job

gilles martin 
Rating:
5.0

Jerry did an outstanding job of explaining the rental and online applications to ensure complete customer confidence and satisfaction.

Juergen Conrad 
Rating:
5.0

Easy sign up, Easy pick up, Convenient after hours drop off!

Hellen Mbuthia 
Rating:
5.0

all good, thanks!

Peter Wieselquist 
Rating:
5.0

None

Gregory Moschetti 
Rating:
1.0

I am still waiting for a $52.75 refund on my contract 90829259 for $111 plus 49 cents any extra mile over 100. Since 4 extra miles cost should be 113 I was charged over $200 as the location desk must have changed my discounted reservation without my knowledge. Only 43 was refunded so an additional $52.75 is still due to be refunded. Please advise Diane McCarron(978)719.0124 cell

diane mccarron 
Rating:
5.0

Customer did not leave a comment.

Paul McCarthy 
Rating:
5.0

Customer did not leave a comment.

SIMON INFANTE 
Rating:
5.0

Customer did not leave a comment.

doug fayle 
Rating:
3.0

Fix your mobile app and thee lease requirements for identifying a person. The need for a passport or 2 forms of contact info or lease agreement or place of business is to much PII and most would not have or should give to rent a service. If that’s the set bar I’ll be seeking services else where

DENNIS MEDEIROS 
Rating:
5.0

Disappointed that there were no dollies available. Otherwise, great experience.

Molly Behan 
Rating:
5.0

Always pleasant. This is the third time I have rented over the past 2-3 months and have always had a very positive experience.

David Guthrie 
Rating:
4.0

Customer did not leave a comment.

Robert Briggs 
Rating:
4.0

Customer did not leave a comment.

William Kenney 
Rating:
5.0

Customer did not leave a comment.

Brooks Bennett 
Rating:
5.0

Excellent customer service.

Irene Hynes 
Rating:
5.0

Customer did not leave a comment.

Karla Patin-Kooken 
Rating:
5.0

Jerry was extremely helpful. Excellent representative for the business!!

Steven gesing 
Rating:
5.0

Customer did not leave a comment.

Robert Sullivan 
Rating:
5.0

Customer did not leave a comment.

Dube Jeremy 
Rating:
5.0

Customer did not leave a comment.

Robert Hebb 
Rating:
3.0

Customer did not leave a comment.

Maureen Kelly 
Rating:
5.0

Customer did not leave a comment.

Thomas Walters 
Rating:
5.0

Great staff Thanks

Masoud Rahgozar 
Rating:
5.0

Nothing. Same comments as above.

Charles Parrott 
Rating:
5.0

Customer did not leave a comment.

Blaise Sullivan 
Rating:
5.0

nothing

MARC GRIGGS 
Rating:
5.0

Customer did not leave a comment.

Deborah Lord 
Rating:
5.0

Overall I had an excellent experience!

Lisa Gagliardi 
Rating:
5.0

The customer service is exceptional.

paul gallo 
Rating:
5.0

Sherry was very helpful and great explaining everything I needed to know. She did a great job!

Maureen Roche 
Rating:
4.0

Sherri helped us this visit. She was welcoming, helpful and all around a pleasant person to be around. She was able to answer all our questions and got us the vehicle we needed in the time frame we needed it. Excellent service from Sherri

Ronald Lauer 
Rating:
5.0

Great place to rent from!!!

Maureen Roche 
Rating:
5.0

Nice works

Hicham Kedadry 
Rating:
5.0

Customer did not leave a comment.

George IOAN 
Rating:
1.0

Receipt is wrong and have been waiting for a call back since Monday

Tamara LaPosta 
Rating:
5.0

Easier website navigation and interfacing

Paul Ouellette 
Rating:
5.0

Exceptional service, woman at the desk

David Kamens 
Rating:
5.0

Customer did not leave a comment.

Taylor Allen 
Rating:
5.0

Very nice lady behind the counter

Alex Okech 
Rating:
5.0

Great customer service. Clean truck. And a safe location to leave my personal car while using the rental truck

Arthur Palmer 
Rating:
5.0

Customer did not leave a comment.

Scott Awley 
Rating:
4.0

Customer did not leave a comment.

Patricia Pelotte 
Rating:
5.0

Customer did not leave a comment.

Raymond Gough 
Rating:
5.0

Customer did not leave a comment.

Linda Peters 
Rating:
5.0

Sherry (I think) was wonderful. She took the time to talk to us and show us all we needed to know.

Karen Hurley 
Rating:
5.0

Customer did not leave a comment.

Klaus Schleicher 
Rating:
2.0

The agent at the desk was extremely slow. She kept saying she hasn’t rented in a while, the technology updates weren't good and she attempted sarcasm which neither of us liked since it took forever. She forgot to unlock one of the letter locks on the back and we didn’t do a walk around because she said it was already checked out. Once we got to our storage unit we called asking for the lock combo. She was clueless and spent 25 minutes on the phone with her boss trying to determine what the combo was. After a few failed guesses she got the right one. Problem was the lock was rusted and refused to turn to those letters. I asked if someone would come do it for us and her reply was ‘I doubt it, it’s Saturday. Someone had this yesterday, it was fine. I’ll call you back with what we can do.’ I had two men attempting the lock which thankfully after some WD-40 and a screw driver they got to open but it lost over an hour of our rental time. The best last was the agent never called back. Terrible customer service, unprofessional and in desperate need of training. I was forced to use this location due to the equipment needed, I would never ever rent from here again even if it was my last resort like this was.

Jennifer Starr 
Rating:
5.0

Customer did not leave a comment.

anthony lonano 
Rating:
5.0

Customer did not leave a comment.

Keith Connors 
Rating:
5.0

Sherry was a delight. Very personable and knowledgeable about the equipment. She took the time to explain mileage and and every detail. Thank you

MARTIN GLYNN 
Rating:
5.0

Customer did not leave a comment.

Teresa DeAmaral 
Rating:
5.0

The service was excellent and easy to get in and get out. The only suggestion is the truck did smell a bit like urine. But otherwise it was a good experience.

Lindsey Curley 
Rating:
5.0

Customer did not leave a comment.

Frank Kowalski 
Rating:
5.0

Sales lady was very helpful, professional and kind!! The truck was excellent !!!!

connie velardocchia 
Rating:
5.0

Customer did not leave a comment.

Naomi Najarian 
Rating:
5.0

Sherrie made it easy to rent this truck!

larry savoia 
Rating:
5.0

Found online experience to be unsatisfactory. However, Office Staff ( Sheri ) was extraordinary in assisting with rental process. It was a pleasure to work with her.

paul gallo 
Rating:
5.0

Customer did not leave a comment.

roland martino 
Rating:
5.0

Customer did not leave a comment.

Greg Manchester 
Rating:
5.0

These people went out of their way to help me out and adjust my contract when my plans changed. Sherry was more than helpful.

James Doherty 
Rating:
5.0

Excellent Customer Service and equipment. Pleasant, efficient, excellent equipment briefing,

Kristen Carey 
Rating:
5.0

Customer did not leave a comment.

John Zagarella 
Rating:
5.0

Customer did not leave a comment.

robert sullivan 
Rating:
5.0

Customer did not leave a comment.

Rosita Silva-Romero 
Rating:
5.0

Customer did not leave a comment.

Susan Smith 
Rating:
5.0

Customer did not leave a comment.

Richard Zangri 
Rating:
5.0

Wonderful customer service Thank you

Thomas Phaneuf 
Rating:
5.0

The woman who set me up was A+! Best ever! Dr Tom Vincent

tom vincent 
Rating:
5.0

Customer did not leave a comment.

mike Eagan 
Rating:
5.0

Customer service was exceptional

Karl Pessinis 
Rating:
4.0

Customer did not leave a comment.

JON ELLIOTT 
No reviews have been submitted for this location.

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