Customer Reviews for Northeast Storage Corp
(U-Haul Neighborhood Dealer)

818 comentarios

466 Sutton St   North Andover, MA 01845
(Near Rt 25)

(978) 687-8112

Horario de oficina

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
Horario especial
  • 11/27/2025: cerrado
  • 12/24/2025: 9:00 a. m. - 1:00 p. m.
  • 12/25/2025: cerrado
  • 12/31/2025: 9:00 a. m. - 1:00 p. m.
  • 1/1/2026: cerrado

Mostrar todos los horarios

Servicios en esta ubicación:

Contáctanos

(978) 687-8112

466 Sutton St
North Andover, MA 01845
(Near Rt 25)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
Horario especial
  • 11/27/2025: cerrado
  • 12/24/2025: 9:00 a. m. - 1:00 p. m.
  • 12/25/2025: cerrado
  • 12/31/2025: 9:00 a. m. - 1:00 p. m.
  • 1/1/2026: cerrado

Mostrar todos los horarios

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Jerry at the desk was great- very helpful. This is the second time we have rented from here and we will do it in the future too.

AMY G 
Clasificación:
5.0

Truck was used the day before pick-up. Inside of cab could have cleaned better, but overall the truck was clean and well maintained.

RICHARD G 
Clasificación:
5.0

clean, professional, friendly staff, vehicle was clean, easy pick-up and drop off

RICHARD G 
Clasificación:
5.0

They were patient and efficient with me at their office, no delays or any issues. I'd recommend them for business.

ALEJANDRO S 
Clasificación:
5.0

Back up camera would be great with all our new technology these days.

Raquel D 
Clasificación:
5.0

Fast and easy. My only constructive criticism would be to let people know the app will want a picture of the odometer and gas gauge. I didn't realize this until AFTER I had put my keys in the drop box so the truck was locked by the time the app prompted me.

BENNETT S 
Clasificación:
5.0

El cliente no dejó un comentario.

John W 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B 
Clasificación:
3.0

The person didn't even come out to the trailer, said I couldn't drop it there at first. Then said he checked it in already. No assistance for parking trailer!

Tony P 
Clasificación:
4.0

It was a little hard to spot, there wasn't clear signage from the road

Jacob B 
Clasificación:
5.0

El cliente no dejó un comentario.

BEATE M 
Clasificación:
5.0

Excellent customer service with the gentleman working! Thank you!!!

LORI S 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R 
Clasificación:
4.0

Everything was great easy transaction

JEANELL S 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B 
Clasificación:
3.0

I received an invoice for moving blankets that I did not use. I received multiple emails that were in accurate.

Julie M 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon H 
Clasificación:
5.0

The website offers dollys for rent; I reserved two. Found out upon arrival that this location didn't have any dollies. Had to scramble to locate some for our moving day.

Hope C 
Clasificación:
5.0

El cliente no dejó un comentario.

DINA M 
Clasificación:
5.0

Nada

MARC G 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B 
Clasificación:
4.0

El cliente no dejó un comentario.

GREG H 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY G 
Clasificación:
5.0

The gentleman working was very nice. Very hospitable.

PAMELYN B 
Clasificación:
5.0

My experience with the gentleman at the desk on Saturday, December 14, 2024 was extremely helpful knowledgeable and answered every question I had and made it as convenient and easy for me as possible. Highly recommend him.

DAVID C 
Clasificación:
3.0

El cliente no dejó un comentario.

MARYann L 
Clasificación:
4.0

The truck was clean, very old and unstable. I was overcharged by one day for both the rental and the insurance. I picked up the truck at 5PM on November 18, 2024 and returned it on November 23, 2024 at 10AM. One day equals 24 hours. Please, reimburse the surplus.

PIERREANDRE A 
Clasificación:
5.0

Great customer service. Highly recommend.

Donna E 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L 
Clasificación:
4.0

El cliente no dejó un comentario.

lauren H 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D 
Clasificación:
5.0

Great place. Nice people!!!

MAUREEN R 
Clasificación:
5.0

Prices are way too high! Especially for just one way and the amount of time I had the truck! It was also my easy to get the truck in the morning because of not knowing what needed to be done before I arrived and when I actually got there.

Raymond G 
Clasificación:
4.0

El cliente no dejó un comentario.

MARQUIS V 
Clasificación:
5.0

I used the virtual pickup via uhaul app. Overall the end result is what I needed but navigating the app was a bit difficult.

LeeAnne V 
Clasificación:
5.0

Great place. Great truck. Nice people !!!

MAUREEN R 
Clasificación:
5.0

Staff was very helpful!

ANDREW G 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES H 
Clasificación:
5.0

El cliente no dejó un comentario.

MEREDIT W 
Clasificación:
2.0

I rented a 10' truck months in advance only to be told the day before that all that was available was a 26' truck. You need to do a better job managing your fleet as this is not the first time I've had this issue.

Robert C 
Clasificación:
5.0

Everything went smoothly!

Joanne L 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D 
Clasificación:
4.0

El cliente no dejó un comentario.

WARREN D 
Clasificación:
5.0

El cliente no dejó un comentario.

doug f 
Clasificación:
2.0

Truck I was given had 39 miles left on it when I picked it up. I had to gas up the truck before I even got to my house to load it. Returning the truck in the app was a nightmare. App would close on me after every photo upload and then had no record of my trip forcing me to call to finish the return. Don't advertise an app and continue to push it on hold and have it fail.

Corey F 
Clasificación:
5.0

Online check in and check out were needlessly confusing

Warren D 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra G 
Clasificación:
5.0

Great convenient location and transactions.

James S 
Clasificación:
5.0

Nothing..this site was pefect for us. They had exactly what we needed AT THE last minute. Price was reasonable for what we had to do. Office space as well as the vehicle were clean and well maintained. So easy to go through this U-haul site!

Cheryl R 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine K 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah T 
Clasificación:
5.0

Please consider expanding pickup hours to include earlier options (eg 8am etc). 9:30am pickup is a bit late to get started with move. Gracias

Timothy W 
Clasificación:
5.0

The only thing I’d suggest is to have the truck fueled up.

Gregory O 
Clasificación:
3.0

I was okay with thr overall experience i had to keep truck longer which became a ordeal in itself my original reservation was for Saturday in Malden. I was called Saturday morning and told the keys would be in the The lockbox there were no keys.. That did not help me at all. I had to reserve a truck early in the morning on Sunday when I needed it Saturday night.

Janet F 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea C 
Clasificación:
2.0

The passenger side mirror was out of adjustment and so tight that I could'nt adjust if for fear of breaking it. Had a idiot light illuminated on the dashboard. I asked about it for fear that I was doing something wrong. The staff couldn't tell me what is was for and told me to ignore it. Also The pick up office was not marked and hard to find. I needed to call them to find out where to find the office.

David N 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake S 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian g 
Clasificación:
5.0

Good service. Easy to deal with and convenient location.

Richard L 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY J 
Clasificación:
5.0

This was a seamless process and I really appreciated how effortless it was.

Julie A 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamal Z 
Clasificación:
5.0

Jerry was a great help pick up and drop off was a piece of cake.

Paul D 
Clasificación:
3.0

El cliente no dejó un comentario.

TImothy W 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD R 
Clasificación:
3.0

The van that we received was dirty as there was garbage in the can from the previous individual(s) who rented the truck. It had been cleaned before it could be used, which is extremely disappointing. If we had more time, we would have returned the van for a different vehicle.

Joe S 
Clasificación:
5.0

The early check in did not work but that might have been my phone but everything else worked great.

Paul D 
Clasificación:
5.0

It was a good, easy, fast process.

Dennis M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R 
Clasificación:
5.0

El cliente no dejó un comentario.

Leith C 
Clasificación:
5.0

The mobile app was so slow due to the poor cell coverage that the clerk in the office had to complete the work. I would add free wifi or fix the app. The clerk was great.

Judith B 
Clasificación:
4.0

The billing was way more than expected and not at all clear. I picked up the van at 4:00 PM Friday and returned it at 9:30 on MOnday. I needed it on Saturday. How did this become 3 days? I couldn't return it on Sunday. Climate charge? Honestly?

Bob W 
Clasificación:
2.0

I would never again pick up a truck through the app. This location is fine when I have picked up a truck when a person is there, however they have short hours so this time we had to use our phone. It took over an hour and we called bc the app kept bringing us back to home, and the people we spoke to were extremely rude and not helpful. Awful experience!

Donna L 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald ` 
Clasificación:
3.0

El cliente no dejó un comentario.

Takiyah B 
Clasificación:
4.0

Location is conveniently located, and the person who works there is friendly and helpful. However, when I called there directly, he was unable to quote the terms and price for a one-way rental and told me I needed to call the central uhaul office. The one-way rental includes up to a certain # of miles in the cost, but this varies depending on the city, which makes it confusing if the nearest uhaul location is not in the same city you live in! Overall, the cost was about a third of any other truck and I would definitely use uhaul again!

Donna L 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK N 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay N 
Clasificación:
5.0

Everything was very efficient and jerry was great to work wirh i rented three vans in the last 2 weeks and everything was great. Thank you for your great service.

Louann H 
Clasificación:
4.0

El cliente no dejó un comentario.

John M 
Clasificación:
5.0

Signage— Uhaul vehicles are in parking lot but no signage to indicate where office is.

Michelle M 
Clasificación:
5.0

El cliente no dejó un comentario.

Greta B 
Clasificación:
5.0

El cliente no dejó un comentario.

James S 
Clasificación:
2.0

Vehicle had change oil lite on . Missing a front hubcap . Van reservation messed up twice and I almost did not have a van . No apology or offer of a discount for my stress and inconvenience. Had rented from this location numerous times prior but new associates are not engaged in customer service. Will go out of my way not to have to go back to this location again.

Tom P 
Clasificación:
3.0

If not for the man at the counter who was friendly and helpful this rating would have been much lower. First, the tire pressure monitor system was broken so I was afraid I had a flat tire shortly after I started my ride to drop off my household items, this let to me having a two hour delay waiting to get a new tire. Second, the switch for the headlights and dashboard lights was NOT in it location not he dashboard but UNDER the dashboard. To turn the lights on and off, you had to be outside the vehicle and reach under the dash and try to locate the switch and turn it off and on. This is EMBARRASSING for U-Haul. Truly disgraceful that you would have a vehicle like this in service.

Paul F 
Clasificación:
2.0

I got a pick up truck and it was supposed to be $.49 per mile after i returned the truck, the next day my recite said $1.09 per mile. Rip off false advertising for sure....

Nelson A 
Clasificación:
5.0

Customer Service was Top Notch, I will be back

Erin D 
Clasificación:
5.0

El cliente no dejó un comentario.

John W 
Clasificación:
3.0

They overcharged me and and if I had not taken a pic of odometer I would have no recourse

Greg L 
Clasificación:
5.0

The representative was excellent, facility was spotless.. great job

gilles m 
Clasificación:
5.0

Jerry did an outstanding job of explaining the rental and online applications to ensure complete customer confidence and satisfaction.

Juergen C 
Clasificación:
5.0

Easy sign up, Easy pick up, Convenient after hours drop off!

Hellen M 
Clasificación:
5.0

all good, thanks!

Peter W 
No se han enviado comentarios para esta ubicación.
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