Sherry was very kind to accomidate our change in plans with timing, and thoroughly overviewed information when handing off the truck. She was a delight to speak with, and I hope she had a wonderful birthday celebration.
Jessica P.
Customer Reviews for Northeast Storage Corp
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Sherrie was very knowledgeable and courteous. She explained everything and made my rental experience very pleasant. My next rental will be at this location. A+
frank L.Returned truck after hours in the dark and they were closed. The mobile app made it somewhat easy to do.
Shelli W.The woman who checked me out was very kind. The only thing I would mention is that the location was not marked well as u-haul.
Barbara Z.Just keep doing good to your customers.
CHARLES M.Sherri was the customer service/sales person who helped rent the vehicle. She is awesome!!!!great person and very helpful. Make sure you hold on to her.
Michael B.Everything went great very professional and prompt thank you
Maurice H.Customer service was excellent thank you
Sheryl F.The woman at this location went above and beyond - very helpful, excellent customer service.
Cassandra S.Friendly and helpful service, and a price that can't be beat.
Jennifer K.Nothing I can see
Maurice H.Nada
Jayne D.Such great customer service, 10/10
Erin L.Very nice staff, and it was an easy in and out process
Marc A.This was one of the worst experiences I have ever had with U-Haul. The staff do not answer the phone, I was double charged and charged for gas, even though it was dropped off at higher than received
Mary D.Nothing this place is convenient, friendly and fabulous!
diane M.Best U-Haul location I've ever used. Really liked everything about the experience. They couldn't have made the whole process easier for me, plus the cargo van was super-clean. Thumbs way up!
STEPHEN H.The customer service we received was top notch! The truck we rented was perfect for our needs We will definitely be renting again!!!
Naomi N.Fantastic customer service!
Tara L.The check-in process took 27 minutes. It would have been nice to know that we could upload passport information, that you were going to call the 2 contacts, etc. before actually arriving at the facility to pick up the vehicle. This process took way too long and then it took over 10 minutes to verify my information. Very frustrating.
Kerry T.Keep hiring good personnel. Staff at this location was excellent. Excellent job. Equipment was clean and we'll maintained. Great customer service. Will use again.
Eric C.Sherrie was extremely helpful and accommodating with my rental. I will definitely recommend her location to my family and friends.
Ted P.Sherry was amazing
John P.I called ahead and spoke with jennifer who was very nice . I booked for Saturday the 16 th I needed to head to nyc early and u guys don't open till 9 am . She told me I can sign up for the 24/7 service so when I come into your location . She took as my information (credit card , etc). She said my phone would ping as I arrived on the property and it would provide the information I needed to access the keys from the box it never worked. I got there at 8 o'clock and I waited but thinking that I would only have to wait an hour for somebody to come but the girl was late and never opened till 915 there was a line there all I wanted was my keys from the box she had to take my credit card and all my information all over again which led me to believe that she never did it correctly in the first place. I want a discount . The van was filthy . Never cleaned from the prior use. I didn't fill up the tank and don't want to be charged cause my time is valuable too . I've rented trucks from you guys before but to get up early and having to wait 1 1/2 hours is not acceptable . I was pissed to say the least . The girl jennifer said she would speak on my behalf and felt terrible about it. Im calling the phone number today and no one is answering . How do I operate a business this way? Very disappointed .
Deborah B.When i got the truck it had only half gas in the tank and I paid 30$ to fill the tank up , so i need a 30$ refund
Ziyad A.Awesome job
Kevin A.Only positive comments here: when I called to ask about services and availability, Sherry (spelling?) answered all my questions and provided additional information (answers to questions I probably should asked - such as type of gas to use when refilling). When I showed up in person, the UHaul computer system was down but she worked through processing the transaction with a very pleasant demeanor and no problems whatsoever.
John P.The desk help was very pleasant. Had me on my way with no hassle or hang ups. Overall experience was excellent.
Brian F.Nobody was there to take my return when I arrived and the charged me a gas fee when I returned the truck with more gas than I received it with! Please refund this incorrect charge immediately.
Isaac H.The rental here was quick and easy. Excellent customer service, especially on a snowy day!
Susan M.Friendly customer service and easy location for pick-up and drop-off.
Corinne H.Very friendly staff. She took the time to make sure I had what I needed. Made the process simple and easy.
Patrick S.This was my first time renting a U-Haul. Sherry is very helpful, friendly and knowledgeable. She made the experience great. I highly recommend this location for your U-Haul renting needs.
Ziana D.Sherry made the experience pleasant for me. She is customer centric!
Bob B.I got the truck that I reserved. It is clean fairly new with only 1200 miles on the odometer.
Paul G.I dealt with the very friendly Jenn, She was so very helpful and I had a a great experience with Northeast Storage Corp. I would recommend them to everybody. thank you for being there for me when I needed your services.
Michael G.Quick easy and efficient. Well done.
sara W.Staff at North Andover location was friendly, provided excellent information and described all available options.
Igor K.I sat in the parking lot for an hour to be given the wrong key and wrong truck. No backup camera or dolly. The truck had 50000 more miles than the truck I was assigned to. Then I was told by a customer service rep that I'd probably be charged for that mileage. Luckily the store manager was excellent and rectified the issue. However I'll never use this location again.
Jessica M.The pricing is a big issue. To advertise a $19.99 daily rate and then pay over $90 for a simple 8 hour usage is at best a joke. The only way the advertised rate is available is if I rented the van and literally don't leave the parking lot.
Brian N.Got charged $22 for gas and drove less than 2 miles
Peter M.Needed a bigger truck
HOMER C.I had some issues checking in, then the truck I ordered didn't have all the Uhaul Equipment I ordered, so I had to go to the Lawrence branch to pick it up. They also were out of most equipment, so I only ended up with half the equipment I ordered. Very frustrating. Made a long day of moving.
Stephanie L.Very friendly and customer focused at this location. I would recommend this location to a friend.
LORRAINE P.Everything worked as expected. I will definitely use this service and location next time.
Bjorn M.Jen was fantastic - very helpful and responsive.
Marcus A.The North Andover location was good. However I originally reserved 24 hour pickup from K's Fuel Stop, 297 Lincoln Ave Haverhill, MA 01830 (978) 374-4695. They had the wrong lock on the truck so the combination code did not work. When speaking the a customer service rep on the phone, he tried to switch my truck to another on the lot, and again the combination code did not work. I wasted 2 hours of my moving day dealing with that.
Timothy D.Have an online pickup system that actually works. Don't ever try to pick up a truck using your phone. Your system is a disaster. An absolute joke.
Christian M.If you don't know how to rent online, you are really going to struggle. It is not intuitive. The Internet service is pretty bad in that particular spot. Doing the whole thing online therefore was not easy
Stephen S.The app freezes ALL the time. Also, unfortunately the location has bad cellular service which causes the app to drop off. Maybe WiFi would help?
Bradford B.Explain process better on web page up front or if I missed it flag it
Paul C.I understand that it's uncertain times. I had issues with my Uhaul confirmation, the software and website didn't work so I was unable to do a pickup with calling into two different dispatch centers. The woman at the desk in the storage center was really nice, but wasn't trained at all to operate the Uhaul system. I understand she was filling in. The van itself doesn't seemed like it was wiped down and sterilized, maybe I am wrong.
Paul G.Everything was great!!
Mary Ann I.i rented after hours thru my phone and it was pretty easy. i wasn't prompted to enter the miles so i called the help line and they confirmed everything for me. great experience, will use again in couple months. thanks.
Michael C.Go Uhaul. Great trucks. Terrific customer experience.
Jason G.We were happily surprised by how welcoming and helpful our staff person was and how easy the whole experience was. We had heard nightmare stories about reserved trucks not being available so were a bit worried. But not at this location. We will absolutely use them again whenever we need to rent u hauls!
amy G.Indicate on the rental website that cargo vans are available to rent. I had to call to ascertain that, as it was not indicated on website for location.
Nancy S.They didn't have the moving blankets I had ordered - they did give me a credit for the dolly to compensate
Thomas R.Fantastic, friendly service. Very flexible pick up and drop off. BRAND NEW VAN, 400 miles on it, drove great!
JEFF S.Excellent experience
denis H.I had a great experience!!
cindy C.The whole experience with Uhaul was disappointing. It was not specific to this location, but rather the Uhaul website that had to be used for after hours check out and check in. It took multiple times to get the website to work. And the credit card processing went down right when we were trying to pay, so we had to leave then come back two hours later to start the whole check out process again from the beginning. To make matters worse, our cargo van smelled like dead fish...horrible!!
Laura B.There was trash left in the cab of the truck. I emptied it out as not to get charged for it.
Benjamin W.