Great staff Thanks
Masoud R.
Customer Reviews for Northeast Storage Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nothing. Same comments as above.
Charles P.nothing
MARC G.Overall I had an excellent experience!
Lisa G.The customer service is exceptional.
paul G.Sherry was very helpful and great explaining everything I needed to know. She did a great job!
Maureen R.Sherri helped us this visit. She was welcoming, helpful and all around a pleasant person to be around. She was able to answer all our questions and got us the vehicle we needed in the time frame we needed it. Excellent service from Sherri
Ronald L.Great place to rent from!!!
Maureen R.Nice works
Hicham K.Receipt is wrong and have been waiting for a call back since Monday
Tamara L.Easier website navigation and interfacing
Paul O.Exceptional service, woman at the desk
David K.Very nice lady behind the counter
Alex O.Great customer service. Clean truck. And a safe location to leave my personal car while using the rental truck
Arthur P.Sherry (I think) was wonderful. She took the time to talk to us and show us all we needed to know.
Karen H.The agent at the desk was extremely slow. She kept saying she hasn't rented in a while, the technology updates weren't good and she attempted sarcasm which neither of us liked since it took forever. She forgot to unlock one of the letter locks on the back and we didn't do a walk around because she said it was already checked out. Once we got to our storage unit we called asking for the lock combo. She was clueless and spent 25 minutes on the phone with her boss trying to determine what the combo was. After a few failed guesses she got the right one. Problem was the lock was rusted and refused to turn to those letters. I asked if someone would come do it for us and her reply was ‘I doubt it, it's Saturday. Someone had this yesterday, it was fine. I'll call you back with what we can do.' I had two men attempting the lock which thankfully after some WD-40 and a screw driver they got to open but it lost over an hour of our rental time. The best last was the agent never called back. Terrible customer service, unprofessional and in desperate need of training. I was forced to use this location due to the equipment needed, I would never ever rent from here again even if it was my last resort like this was.
Jennifer S.Sherry was a delight. Very personable and knowledgeable about the equipment. She took the time to explain mileage and and every detail. Gracias
MARTIN G.The service was excellent and easy to get in and get out. The only suggestion is the truck did smell a bit like urine. But otherwise it was a good experience.
Lindsey C.Sales lady was very helpful, professional and kind!! The truck was excellent !!!!
connie V.Sherrie made it easy to rent this truck!
larry S.Found online experience to be unsatisfactory. However, Office Staff ( Sheri ) was extraordinary in assisting with rental process. It was a pleasure to work with her.
paul G.These people went out of their way to help me out and adjust my contract when my plans changed. Sherry was more than helpful.
James D.Excellent Customer Service and equipment. Pleasant, efficient, excellent equipment briefing,
Kristen C.Wonderful customer service Thank you
Thomas P.The woman who set me up was A+! Best ever! Dr Tom Vincent
tom V.Customer service was exceptional
Karl P.The worker who helped me was extremely professional efficient and helpful
Tyler W.I wouldn't change a thing! Great customer service! Very nice lady helped us get situated with our rental truck!
Charles N.Sherrie is just the best
Jacquelyn L.Just keep doing everything you do by keeping it clean great service
MICHELLE G.The whole process was smooth and our agent was so sweet. We would specifically rent from that location again become of her!!!
Katie L.Shannon worked with me and understood my moving needs. Great customer service.
Rich S.Sherrie was very helpful and thoughtful, and sensitive to our needs. She got us on the road and ready to go.
Sherri N.Amazing customer service. Went above and beyond to accommodate my urgent request for extension of rental cargo van. Pleasant and friendly! Van was clean and felt safe.
Thomas P.Customer service was great! After hours WiFi check out was difficult do to poor WiFi service…
marc T.Sherry was very kind to accomidate our change in plans with timing, and thoroughly overviewed information when handing off the truck. She was a delight to speak with, and I hope she had a wonderful birthday celebration.
Jessica P.Sherrie was very knowledgeable and courteous. She explained everything and made my rental experience very pleasant. My next rental will be at this location. A+
frank L.Returned truck after hours in the dark and they were closed. The mobile app made it somewhat easy to do.
Shelli W.The woman who checked me out was very kind. The only thing I would mention is that the location was not marked well as u-haul.
Barbara Z.Just keep doing good to your customers.
CHARLES M.Sherri was the customer service/sales person who helped rent the vehicle. She is awesome!!!!great person and very helpful. Make sure you hold on to her.
Michael B.Everything went great very professional and prompt thank you
Maurice H.Customer service was excellent thank you
Sheryl F.The woman at this location went above and beyond - very helpful, excellent customer service.
Cassandra S.Friendly and helpful service, and a price that can't be beat.
Jennifer K.Nothing I can see
Maurice H.Nada
Jayne D.Such great customer service, 10/10
Erin L.Very nice staff, and it was an easy in and out process
Marc A.This was one of the worst experiences I have ever had with U-Haul. The staff do not answer the phone, I was double charged and charged for gas, even though it was dropped off at higher than received
Mary D.Nothing this place is convenient, friendly and fabulous!
diane M.Best U-Haul location I've ever used. Really liked everything about the experience. They couldn't have made the whole process easier for me, plus the cargo van was super-clean. Thumbs way up!
STEPHEN H.The customer service we received was top notch! The truck we rented was perfect for our needs We will definitely be renting again!!!
Naomi N.Fantastic customer service!
Tara L.The check-in process took 27 minutes. It would have been nice to know that we could upload passport information, that you were going to call the 2 contacts, etc. before actually arriving at the facility to pick up the vehicle. This process took way too long and then it took over 10 minutes to verify my information. Very frustrating.
Kerry T.Keep hiring good personnel. Staff at this location was excellent. Excellent job. Equipment was clean and we'll maintained. Great customer service. Will use again.
Eric C.Sherrie was extremely helpful and accommodating with my rental. I will definitely recommend her location to my family and friends.
Ted P.Sherry was amazing
John P.I called ahead and spoke with jennifer who was very nice . I booked for Saturday the 16 th I needed to head to nyc early and u guys don't open till 9 am . She told me I can sign up for the 24/7 service so when I come into your location . She took as my information (credit card , etc). She said my phone would ping as I arrived on the property and it would provide the information I needed to access the keys from the box it never worked. I got there at 8 o'clock and I waited but thinking that I would only have to wait an hour for somebody to come but the girl was late and never opened till 915 there was a line there all I wanted was my keys from the box she had to take my credit card and all my information all over again which led me to believe that she never did it correctly in the first place. I want a discount . The van was filthy . Never cleaned from the prior use. I didn't fill up the tank and don't want to be charged cause my time is valuable too . I've rented trucks from you guys before but to get up early and having to wait 1 1/2 hours is not acceptable . I was pissed to say the least . The girl jennifer said she would speak on my behalf and felt terrible about it. Im calling the phone number today and no one is answering . How do I operate a business this way? Very disappointed .
Deborah B.