Comentarios del cliente para Northeast Storage Corp

Go Uhaul. Great trucks. Terrific customer experience.

We were happily surprised by how welcoming and helpful our staff person was and how easy the whole experience was. We had heard nightmare stories about reserved trucks not being available so were a bit worried. But not at this location. We will absolutely use them again whenever we need to rent u hauls!

Indicate on the rental website that cargo vans are available to rent. I had to call to ascertain that, as it was not indicated on website for location.

They didn't have the moving blankets I had ordered - they did give me a credit for the dolly to compensate

Fantastic, friendly service. Very flexible pick up and drop off. BRAND NEW VAN, 400 miles on it, drove great!

Excellent experience

I had a great experience!!

The whole experience with Uhaul was disappointing. It was not specific to this location, but rather the Uhaul website that had to be used for after hours check out and check in. It took multiple times to get the website to work. And the credit card processing went down right when we were trying to pay, so we had to leave then come back two hours later to start the whole check out process again from the beginning. To make matters worse, our cargo van smelled like dead fish...horrible!!

There was trash left in the cab of the truck. I emptied it out as not to get charged for it.

Better instructions on the lock box.

The lady was very friendly and easy going. She was well versed with the uhaul policies and very informative, communicative and efficient.

Great experience!

I did pick-up on a Sunday, so I had to go through the mobile app. You have to be 18 to drive a U-Haul truck, I am 20 years old, but the representative rejected my license because it was a Junior drivers license even though it clearly stated I was of age, I just obtained it when I was under age. This whole thing ended up taking an extra hour of my time, and I had to use someone else’s license and I was just lucky that I wasn’t alone. And then the miles on the truck were wrong and it would not allow me to change them which caused an issue when trying to drop it off.

A+!!

Have the truck available at the location requested. Have more agents working on the busiest rental day of the year to help with online check in

Drop off was completed efficiently and politely without any concerns.

Karen at the office was fantastic!!! Highly recommend this facility.

Karen is terrific and very easy to work with.

the woman who was working when i picked the truck up was incredibly helpful!

I feel that the mileage on the vehicle going out was not noted correctly and I was overcharged. By my own count I drove the vehicle only 28miles. I would still very much recommend Northeast Storage. They have always served me well in the past.

great!

The truck smelled really bad but the pickup and drop off was very convenient

I'm really satisfied with you guys

All Employees I dealt with both at the pick-up location and UHaul customer service by were extremely professional and helpful. A suggestion would be to ask customers to cover seats if bringing pets in vehicles.

Wonderful experience had my truck there on time punctual and professional the woman there was a pleasure to work with highly recommend

Pick up was at 9, woman didnt arrive to open her store until 9:20. By that time I had attempted to pick up through the app, that was terrible. After that failed I went into the store to pick up my keys and contract. Got the keys not the contract.

I was overcharged for mileage for a Sunday rental, $0.99 a mile instead of $0.79/mile. I was also charged for an additional 120 miles which I did not drive on the vehicle as well as being charged for renting the vehicle for two days when I only had it from Saturday afternoon to Sunday night. My phone calls were not returned and I had to go into the location personally, where I was told by the woman at the counter that she didn't have my information there. It was on her iPhone at home. Why is my personal information on her personal phone at home? I would recommend avoiding Northeast Storage Corp. at all costs. They are obviously a shoddy, if not downright dishonest, operation. Buyer beware!

Karen is the best- we've rented thru her a few times!!

Karen's customer service is exceptional.

This rental experience was ok. My pickup location changed therefore forcing me to change my plans for my move. Also with the location change I ended up going over my mileage because I had to drive further to get to my starting location.

More signage at the location so you know you're at a Uhaul location. We drove around looking for a while. We thought it was part of the airport there.

i informed the manager on location. the vehicle needs servicing as it stalled several times making it dangerous to be on the road.

Staff was fabulous and accomodated my needs with a smile!

Super accommodating and pleasant to work with.

It is a shame the only survey questions have to do with the dealers rather than U-Haul itself. My main comment is that U-Haul's online booking system has consistently disappointed me over the years - this time the problem was that it wouldn't allow me to put in my personal info (copy of license, etc.) to speed up the process of picking up my truck, plus it screwed up what stuff I wanted with the truck which further delayed things. Also, I think the policy of renting trucks with no fuel in them is very imaginative. It is simple way to overcharge the customer by not paying them for any excess fuel they put in (but making them pay thru the nose if the truck is returned with less fuel than when rented) - I bet that concept got somebody a big promotion. However, your prices are pretty good which is why I put up with the above even though it is pretty annoying - you win.

Karen is the best customer service manager I’ve met. She’s the reason to rent from this location.

The vehicle has trouble starting

Karen is wonderful to work with ... does her absolute best in finding a truck !

Staff were very friendly and helpful.

She was on an errand when we arrived, and then couldn't find the key. It was in the console, in the truck. We lost over half an hour, while she looked for it, and called everyone, before we went and found it ourselves. Give customers what you promised. We reserved a 26' truck, in one location, only to have the reservation moved to another facility, and we got a 20' truck, because there wasn't a 26 footer available. It was genuinely a terrible experience.

Karen always goes above & beyond. Always friendly

I didn't realize until I had taken the trailer home and loaded it up that the tail light wiring harness was cut and the lights were not working. I was traveling in the daylight hours so the running lights were not necessary but the brake lights were non functioning. Other than that the trailer is very well made and worked perfectly for my move.

We rented a uhaul for 2 days but we're charged for 3. When we picked it up the passenger side mirror was held on with duct tape, which quick blew off and the mirror fell off and shattered. Despite those issues the experience with the woman at the desk was positive, she was friendly and knowledgeable.

No sign to show it was the right location. Small uhaul office sign once already in the lot. Came after hours so hard to judge what it would have been while open.

Truck was ready when we wanted it and rental was handled quickly.

I wish i could get my money back. Customer service was bad

Hire people who know your product.

There should be more supplies available for rent/purchase. There were very few blankets available. Also, I did have a small accident with the truck and reporting it on-line was difficult. Still not sure if I made the report properly.

We returned after hours - 2:00 seems an early close time for a Saturday. We could have used some help unhooking the trailer as it was very heavy.

Karen is simply the best customer service person! She routinely goes above & beyond to make renting a UHaul as easy as possible. As a top producing real estate agent in the area not only would I refer her & I regularly refer her!

The person who checked me in and brought me to get the trailer stated as we got there, "I've never hooked one of these up before, have you?" This is not something I would have expected to hear. Thankfully, I had and, frankly, she did just fine helping but it was a little surprising. Otherwise, the transaction was fine and I'd go there again for a rental.

Excellent customer service

Was really pleased that they were able to accept return of the equipment, even though it was supposed to go to another location!