Comentarios de los clientes para North Tongass Mini Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de North Tongass Mini Storage

Clasificación general:

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Gretchen C.
Clasificación:

Very disappointed in the $250 return fee for a representative to pick up the truck from The Ferry terminal and drive less than 10 mins. Explanation to cover their insurance seems excessive. This is the 2nd rental and the previous one was $50 fee less than 4 years ago. $250 seems unreasonable.

CALEB T.
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Bree is very helpful and professional!!

STEVEN O.
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very helpful with the selection of equipment

CALEB T.
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Bree was very fast and professional

Nestor O.
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Agent was rude. She didn't greet or even said thank you. This location also has Trump flags all over , I am a Republican but hate the man and I don't think business is a place to have personal things specially politics views displayed. It's a business not home. Never again will I rent in Ketchikan. Sad because the rep from Anchorage . was excellent and professional. I would close the location or get a real customer service oriented employee. Not only that she tried to charge me a cleaning fee on a truck that she loaded with a dirty hand truck because it was raining. So obviously wheels would be wet as well, all I transported was 2 boxes and she had the nerve to try to charge mea cleaning fee. To my luck I had a very pleasant rep in Anchorage who listened and took care of me . He should be the one running the location in Ketchikan.

CALEB T.
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Bree is amazing!

John K.
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El cliente no dejó un comentario.

John K.
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El cliente no dejó un comentario.

Aurora S.
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nothing to improve because Ms. Bree is very good and explained in details.

Candice A.
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El cliente no dejó un comentario.

CALEB T.
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Bree was amazing! Will be back!!

brittany H.
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El cliente no dejó un comentario.

JOSEPH L.
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Great customer service

JOSEPH L.
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Great customer service. Clean facility

Jordan B.
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Speed up the process. I did an online pre checkin and even prepaid ; then it still took almost 30 minutes to finish setting up my reservation at the location.

Craig T.
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very polite young man. service was also excellent thank you Craiger

Thomas L.
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Quick, easy, inexpensive and all around great experience. Thank You

Ken S.
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Bree was amazing! Everything went smooth and very friendly service.

Phyllis M.
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Need to provide more space for parking when leaving a vehicle for the day while renting a truck/van. Also need better signage in areas that are not available for parking

JOHN K.
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Excellent help all through the process

Andrew T.
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El cliente no dejó un comentario.

SHAWN B.
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El cliente no dejó un comentario.

Kevin N.
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Absolute professionalism. One of the finest managed businesses in Ketchikan. Last year before the prior management was put into place it was a total disaster. The building, office and rental equipment were in exceptional condition and the manager absolutely went out of her way to get the job done and get me on way quickly. I have rented vehicles from this location many times and this is my first comment because each and every time I come in..its always the same. Professional and friendly. First class every time. She sets the standard where others should follow.

TERRI B.
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Problems with the company printer. Took forever to upload. As far as I know the printer never did upload. No hard copy document or paper to sign or reciept. Get the printer and wifi upgraded.

ROY E.
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The equipment was great! The fact that they aren't open on Saturdays and Sundays is poor. I have run my own business for 27 years. If i take weekends off, I hire a clerk to aid my most valuable asset, my customers! Instead I see people peeking out the windows of the home that is above the rental office.

Jeffrey M.
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The woman running the drop off location was nice, but had me playing musical vehicles. The most helpful person there didn't even work there.

DEBORAH S.
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Be aware of parking! A crazy man came & screamed at us that we were on his property, it was embarrassing. Took awhile as well each transaction rung up separately.

LAURA G.
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It's the only location on our island, so easy to recommend.

Samuel R.
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It's false advertising to say 19.95 on the side of the truck when it is actually 29.95. I would have paid 29.95. That is a reasonable price, but it can't say something different. The process went very smooth and I appreciate the ability to check out the truck after business hours.

Susan D.
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El cliente no dejó un comentario.

Trent B.
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The Ketchikan location is not ideal. It's in a horrible service spot where it's nearly impossible to get Internet, let alone rent a vehicle. The whole experience was kind of terrible for us. I really need to thank the Kind gentleman, Ed in Anchorage Alaska for all of his help. Had it not been for him and a guy from North Carolina, we wouldn't have been in our new home had it not been for them. The truck itself had a leak in it and leaked rain water all over our bed frame and blankets.

William S.
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El cliente no dejó un comentario.

Christopher H.
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El cliente no dejó un comentario.

Richard S.
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Very unfriendly staff. Got charged a cleaning fee which I will be inquiring about. Have pictures of dirty truck when picked up

Nicholas B.
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El cliente no dejó un comentario.

FIVESTAR F.
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El cliente no dejó un comentario.

William E.
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The service I received was very professional. I was able to rent and be out in a timely manner. The staff really knows there job. I was very pleased and will rent from them again.

Bruno H.
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El cliente no dejó un comentario.

william C.
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Very friendly and easy to rent. They also do storage units which is convenient with returning the truck at the same place to store my belongings.

Kenneth K.
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El cliente no dejó un comentario.

Joshua P.
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El cliente no dejó un comentario.

Jeffrey H.
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The entire process went smoothly. The lady running the U-Haul location was very professional, friendly, and extremely helpful. I was very pleased with this rental. I do not think there are any improvements needed at this location!

Kyle S.
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Call ahead to make sure the location is open on the day you intend to rent

Angel L.
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Make a note in pricing that insurance in mandatory. If insurance is not mandatory, I would like to speak with customer service, because I was informed by attendant daily insurance was mandatory.

Sabrena V.
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In Ketchikan the office hours are not available on Saturdays, so the customer is forced to rent a day early and pay for the day they don't need-- it would be nice if you made the online rental pick up available in Ketchikan so that we can pick up on Saturdays-- it was strange to be able to return on Sunday without anyone in the office, as well as pick up Friday evening without anyone in the office-- but I could not rent on Saturday, so had to pay for Friday when I didn't need the truck-- very disappointing

Denise J.
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Bree is very professional and courteous. She is an asset to UHaul.

Karl D.
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Customer service Some pr I feel could have little more helpful

Seth G.
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I LOVED the truck!! So fun to drive! Made me want to be a truck driver! Also, was well priced and despite being a couple miles out of town still fine to access as there was a spot to leave my car overnight. That really saved the day! Not only will I rent from here again soon to move a few more large items but I would happily recommend others rent from here as well. A satisfied customer describes me well!

Vicki M.
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El cliente no dejó un comentario.

Madison C.
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El cliente no dejó un comentario.

Andrew R.
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This location is 200% better than the last time I rented a vehicle... previous manager was not up to the task of dealing with the public ( that was the most polite and diplomatic thing I could think of.) The new manager Rocks! Andrew R.

Laurel B.
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El cliente no dejó un comentario.

Eric S.
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The manager wad totally helpful. This location is getting a call if I need to move again.

John D.
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The representative and service is excellent. The only recommendation is that pickup trucks be available at this location.

kenneth S.
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Chick couldn't manage to email my receipt, she didn't even log the unit in properly. Got a call from Anchorage asking when I was gonna return it. Then I had to drive to another storage lot park and unhook it my self. Folks in Anchorage had to sort out the entire contract bcuz of her. This incident will not preclude me from uhaul in the future, overall you are an outstanding outfit and the inability for one person to do her job correctly shouldn't reflect on the entire organization. To be fair a week later we got a new manager and she is fantastic.

Ken K.
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Friendly and efficient

Chevy A.
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El cliente no dejó un comentario.

Virginia M.
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El cliente no dejó un comentario.

Gina P.
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Worse customer service ever. We rang the bell 10 times..no answer, we called 3 different phone numbers listed, at least 10 times each. No answer, we had reserved for 9am pick up and were right on time. After fifteen mimutes we went to privste residence on site and knocked very hard repeatedly until a 2 yr old answered the door and we told him to get his mom. She finally came and said she heard us repeatedly calling and knocking but was having a friend work for her that day so she did not feel she needed to answer oir calks or the office door even thougn she is the manager. I asked forthe number of her superior and she said she wasnt allowed to give it out. I had heard this was a horrible uhaul place and it is true

Ben B.
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I have several complaints: 1. I called this facility several times in the days before my reservation pick-up date, and they never called back. I even dropped by their offices during business hours and the door was locked and no one answered. 2. My appointment for pick-up was 9am on 7/13/19. I arrived at 8:55am and the office was locked, the lights off. I waited till 9, then tried again. No one was there. I called all three numbers posted on the front door, but no one answered. I rang the doorbell several times. After more than 10 MINUTES of waiting, I heard noise in the upstairs floor. 3. The lady came down in a pajama shirt and very unprofessional yoga pants. She seemed half asleep, and had trouble functioning. Upon entering her office, I was caught off guard by a foul smell, as well as mess and clutter everywhere. She apparently lives in the same building in which she'd set up her office, and it clearly showed. There was junk piled around all the walls, and the only real evidence of it being an "office" was that there was a computer desk with a chair on each side. 4. She spent 45 minutes of my time unnecessarily in that office. She was late, her computer wasn't booted up and ready to go, her printer wasn't functioning properly, and she didn't know the answers to most of my questions. 5. She asked if I wanted insurance. I asked for details. She literally did not know. She couldn't tell me how much coverage applied to what within each policy, nor did she know about the scheduling details (like if I'd be covered if I returned the u-haul past the set return date). She had to Google search this information. I was baffled by her incompetency. 6. She printed me a receipt, but her printer cut off 2 inches of text from the right-hand of the page...including much of the "fine print" and the actual charges. Instead of fixing her printer, she just hand-wrote the price totals. Again: I was baffled by the unprofessional performance of this person. 7. When we finally got everything settled and left the office to get the trailer, I realized the trailer was not on-site (though several u-haul trucks were and there was room for it). Instead of guiding/driving me to the location of the trailer in her annex parking lot so that she could make sure I hooked up properly and was off without a problem, she instead settled for pointing down the road and saying "turn right over there beyond the guardrail, open the gate to the parking lot, and hook up to the trailer nearest the gate." This was made worse by the fact that I wandered around looking for the parking lot, which was neither marked with a sign nor obvious. I spent over $1,700 to rent your u-haul. I expected prompt, professional, competent service. I received the opposite. I expected to walk into your office, quickly do some paperwork, pay you, then walk out with you 10 minutes later so that you could help me hook my truck up to your trailer--which I expected to be sitting in front of your offi

David S.
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Nothing. Service was above and beyond. Personnel came in two hours early to accommodate our situation! We are very grateful!

Russell S.
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El cliente no dejó un comentario.

Micah R.
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El cliente no dejó un comentario.

Rebecca W.
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El cliente no dejó un comentario.

Francis S.
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El cliente no dejó un comentario.

Tammie E.
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Rachel was very customer oriented and thorough in this transaction. I enjoyed talking with her.

Duane D.
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El cliente no dejó un comentario.

Chris S.
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El cliente no dejó un comentario.

Jim P.
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El cliente no dejó un comentario.

Clint C.
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El cliente no dejó un comentario.

Jeremy D.
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El cliente no dejó un comentario.

Karen G.
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Love these folks. Super Stars indeed.

Jay P.
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El cliente no dejó un comentario.

Dale W.
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El cliente no dejó un comentario.

Lynn S.
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Couldn't reach this office for days of calling and leaving messages. Finally went to location. Rang the buzzer as indicated on window. Man opened upstairs window and yelled that ‘she will be down in a minute'. I waited for twenty. Freezing cold outside. I rang buzzer again. Man opened window again and screamed down at me, “you don't have to push the f*****g buzzer! She'll be down when she gets there!” I waited another 10 minutes. Finally, woman arrives to open the door. As I step inside she explained that she was sick in bed. I told her she should indicate that she's not open for business if she's too sick. I asked her why her coworker upstairs cursed at me. She said she didn't know it had happened. (Hard to believe because he was screaming) anyway it was the worst experience I've ever had. The office was absolutely disgusting. Trash, debris, personal items, garbage and paperwork strewn everywhere. It was filthy, dusty and dirty. It smelled bad. I was going to rent a truck for a week but after this encounter I changed my reservation to only two days just to get my move done and then rented a container to be shipped instead of using UHaul. Never in my life have I had such a horrible experience while trying to spend my hard earned money. I'm actually worried about this woman and her children. Upon return no one was there, during posted hours.

Amy D.
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Please pass on to Rachel my sincerest gratitude. She excels in customer service and customer care. Great job! I won't hesitate to recommend. Excellent communications and went above and beyond to accommodate my needs! Thank you, Rachel!! Best Uhaul experience I've ever had!

Gary D.
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El cliente no dejó un comentario.

Jared J.
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Very poorly maintained. Dirty and un-professional. Garbage and trash around front door, felt unsafe to leave vehicle there. Other business's in Ketchikan could do a much better job.

Joseph G.
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Wrong person Captjoe@aol.com

Aaron K.
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El cliente no dejó un comentario.

Michael H.
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the lady wasn't helpful at all. I showed up 3 different times during business hours and nobody was there, and she wouldn't answer her phone. then I needed help attaching the trailer, I needed an adapter for the trailer lights, and the previous customer left a padlock on the door.. but the lady had no interest in helping with these issues. she drove off before I could even get hooked up.

John G.
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El cliente no dejó un comentario.

Lynn S.
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Office was filthy and stinky. Had to do all paperwork over again after doing it all online ??

David L.
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Great experience and service

Woodrow A.
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Uhaul should be given a national freedom award. You have made it possible for millions of people to live their dreams, take advantage of opportunities, even escape bad situations. You will never know how much I appreciate uhaul. The Ketchikan agent is exceptional as well. Thank you

Scott B.
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El cliente no dejó un comentario.

Kelly J.
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Truck was not clean, we don't have a choice of any other location to pick up but the parking spots for the large trucks were in very small driveway which was difficult when we dropped it off

Erich M.
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I am impressed by the customer service, and the equipment that I rented. Just want to say thank you again, and you are doing a great job. No need to change anything!!!

Ryan M.
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El cliente no dejó un comentario.

Steve S.
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EVERYTHING WAS GREAT, SERVICE WAS KNOWLEDGEABLE,PAPER WORK SIMPLE, TRUCK WAS IN GREAT MECHANICAL CONDITION,AND COST WAS REALLY AFFORDABLE,I WILL RENT AGAIN WHEN NEEDED,

Bill D.
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El cliente no dejó un comentario.

Craig W.
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El cliente no dejó un comentario.

Tammie E.
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Excellent customer service!!

Jacob V.
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El cliente no dejó un comentario.

John K.
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El cliente no dejó un comentario.

Toni S.
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They sent me out with tires that were bald, knowing I was traveling the Al Can Hwy towing my car. I had asked about the tires, and was told they are changed quarterly.

James M.
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I am concerned about the additional charge as I was told not to worry about bringing in the Truck after the 10:00 AM time. We were not given access to the truck by the Barge Company as it was locked in a fenced location until Monday morning. I spoke with the agent and told about the problem and she told us "not to worry about it" She said that we could bring in the truck after I got off work that evening. I could have taken off from work and unloaded it if I had known that she was going to charge us but she said "don't worry about it, you can bring it after you get off from work." Hence, I am confused about the additional charge.

Jacob V.
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El cliente no dejó un comentario.

MELISSA E.
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El cliente no dejó un comentario.

Steve D.
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This lady at the drop off was doing all she could. She gets no support from Anchorage, and it appears they regularly change things without communicating back to her office

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