Customer Reviews for North Ridge Mini Storage
(U-Haul Neighborhood Dealer)

336 reviews

2658 N Ridge Rd   Painesville, OH 44077
(1 Mile east of Route 2 on North Ridge)

(440) 357-6345

Office Hours

  • Mon-Fri: 12 pm–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(440) 357-6345

2658 N Ridge Rd
Painesville, OH 44077
(1 Mile east of Route 2 on North Ridge)

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THOMAS NELSON 
Rating:
5.0

Excellent

Israel Suarez 
Rating:
3.0

The guy was so fast and efficient, he never even asked my name.

Daniel Ruedrich 
Rating:
5.0

Customer did not leave a comment.

Christa Boske 
Rating:
5.0

The gentleman was super helpful on helping me with my needs. Highly recommend!

JOSEPH MATSON 
Rating:
4.0

Customer did not leave a comment.

Jeanette Krulisky 
Rating:
2.0

It's an old house with storage units in the back, no-one was there to assist, I just dropped the trailer off took a picture and left

kenneth hakli 
Rating:
4.0

This return station was un manned with no visible instruction on where to park unit. Had to call the UHaul number on my paper work and she was very helpful explaining how to proceed. Found an area around back off to the side where other returns were parked. I would suggest that North Ridge install some signage on how to proceed with a drop off when not manned. Overall great experience though. I've used UHaul in the past & will continue to use when needed. Great company with a exceptional value. Thank you

David Rudary 
Rating:
3.0

Customer did not leave a comment.

Zak Laird 
Rating:
5.0

Customer did not leave a comment.

Kevin Reed 
Rating:
5.0

Customer did not leave a comment.

Holly Pierce 
Rating:
5.0

Very great customer service at this location

brian knezevich 
Rating:
5.0

Customer did not leave a comment.

Karyl Davenport 
Rating:
3.0

Customer did not leave a comment.

Anthony Regnier 
Rating:
5.0

The employee that was at this location was amazing and very helpful

asa cox 
Rating:
5.0

Was treated very well throughout the whole experience

doug diehl 
Rating:
2.0

Customer did not leave a comment.

Mark Koenig 
Rating:
5.0

Customer did not leave a comment.

Salvatore Carriere 
Rating:
5.0

Customer did not leave a comment.

DAVID GUNN 
Rating:
3.0

Customer did not leave a comment.

David Tressler 
Rating:
5.0

Customer did not leave a comment.

Delena Pugh 
Rating:
5.0

Very convenient thanks again. I will be renting from this location again.

John Busler 
Rating:
4.0

Customer did not leave a comment.

Warren Lindner 
Rating:
5.0

Customer did not leave a comment.

TIM KLINE 
Rating:
5.0

Customer did not leave a comment.

KEITH MESSENGER 
Rating:
3.0

Customer did not leave a comment.

Kathie Suckoe 
Rating:
5.0

Tom was very accommodating .... the trailer exceeded my expectations... will use him again... thanks

Alex Bevan 
Rating:
5.0

Everything went smooth and got everything moved quickly and easily.

Joey Walker 
Rating:
5.0

Customer did not leave a comment.

Kathleen Fields 
Rating:
5.0

EXCELLENT EXPERIENCE THIS PLACE OF BUSINESS WAS BOTH FRIENDLY AND PROFESSIONAL!

MARK Hull 
Rating:
5.0

Don't change anything. Great customer service and vehicle's are kept in great condition!

Robert Clark 
Rating:
5.0

On very short notice Thomas Bunting and the Uhaul company provided outstanding quality service. We will definitely use this company and recommend in the future. Thanks

Mike New 
Rating:
5.0

Gentleman was very polite Was engaging in conversation Very easy to do business with I would highly recommend his services and business to others

NANCY STOCK 
Rating:
3.0

There wasn’t anyone at the drop off so I left the keys in the Dropbox. They contacted me by text later in the afternoon. They took care of business!

Bruce Russell 
Rating:
3.0

Customer did not leave a comment.

John Kalbskopf 
Rating:
5.0

Truck was ready to go…simple fast!

Mark Weien 
Rating:
2.0

I AM PISSED OFF AT THE HANDLING OF THE RENTAL. I have used your service for over 40 years without a any problems This time was a total disaster. I was told by the pickup location that I could drop the off first at the Ashtabula location, I protested that it was no where near where near where I was going. They could not find a closer location. I was then told to call around for nearer locations, which I did. The operator at that site accepted the trailer and did not want to look at me paperwork. I did ask. The earlier installation of a hitch took 4 hours when I was told 90 minutes. They installed the wrong parts. I had to return for them to correct it. There were other problems with the original reservation being a trailer that was too large for my car. I had to reschedule my moving. I am disappointed with the entire transaction. AND NOW YOU ask $5 FOR FOR "WRONG DROP-OFF" FOR THE INCOMPETENCE OF YOUR STAFF! REFUND THE $5. I AM AS OF NOW WARNING MY FRIENDS AND ASSOCIATES TO USE YOUR SERVICES ONLY WITH EXTREME CAUTION OR NOT AT ALL!!!

Dale Bruce Grady 
Rating:
5.0

Customer did not leave a comment.

Ruth Hook 
Rating:
5.0

More non enclosed trailers, had to get a bigger truck due to non being available

Michael Wills 
Rating:
2.0

Customer did not leave a comment.

Peter Albanese 
Rating:
4.0

Customer did not leave a comment.

Ron Zak 
Rating:
5.0

Customer did not leave a comment.

Deriek Young 
Rating:
5.0

Friendly, Fast and efficient. Hard to find these days so it was really a great experience. bob

Bob Stefanov 
Rating:
3.0

Ensure equipment is cleaned out prior to customer pick up. It should have been cleaned out by the previous renter but was not.

John Wilson 
Rating:
5.0

Great customer service!

Kurt Doehnert 
Rating:
3.0

Customer did not leave a comment.

Aaron Peterson 
Rating:
5.0

Customer did not leave a comment.

Julie Knight-Brown 
Rating:
3.0

The back of the truck was filled with cockroaches. Trucks really need to be inspected before they're rented out. Considering the furniture pads had to be added to the back of the truck, there's no way the staff at this location didn't see them (they were heavily surrounding the furniture pads as well as throughout the back of the truck).

Nicholas Goodworth 
Rating:
4.0

Customer did not leave a comment.

JAMES PENKOWSKI 
Rating:
5.0

Only issue I had was the lock on the back of the truck was difficult to open . Maybe update locks more frequently. Other than that everything was fantastic.

Mason Kensinger 
Rating:
5.0

I drive from mentor, Ohio to this location because service is top-notch. I Highly recommend!!!

Frank Sobochan 
Rating:
5.0

Truck was ready to go when I arrived

Frank Sobochan 
Rating:
4.0

Spaces to leave trucks should be marked more clearly

Tonya Briggs 
Rating:
4.0

Customer did not leave a comment.

Gerald May 
Rating:
3.0

Customer did not leave a comment.

Rocco Petrozzi 
Rating:
5.0

Customer did not leave a comment.

Thomas Bunting 
Rating:
5.0

My view on this location has been the dealer has always made the experience the best it can possibly be. Highly recommended.

Thomas Bunting 
Rating:
3.0

There was no clear indication where the drop box was located. Had to search for it. Their sign doesn’t indicate their a U-Haul location.

Sarah Dugan 
Rating:
5.0

Customer did not leave a comment.

James Oneill 
Rating:
5.0

Great customer service. Tom was a great representative of the U-Haul brand

William Lehmann 
Rating:
5.0

Less costly.

Dianne Bowdler 
Rating:
4.0

Customer did not leave a comment.

Bruce Schlosser 
Rating:
5.0

Customer did not leave a comment.

Renee Mueller 
Rating:
5.0

Customer did not leave a comment.

Dave Demarco 
Rating:
5.0

With the people I dealt with nothing. Great already.

DONNA BROWN 
Rating:
4.0

Customer did not leave a comment.

Kevin Stack 
Rating:
5.0

Owner Tom went to great lengths to get me my unit. Great customer care

Michael King 
Rating:
5.0

The check in website was terrible could not get checked in properly and without the business owner/manager assistance I would have been delayed with the pickup of the truck even longer. I was delayed a half hour with issues due to the check in process. Not happy at all with the remote check in process

Robert Lopez 
Rating:
3.0

Not sure.

Richard Prentice 
Rating:
5.0

Tom at North Ridge Mini Storage in Painesville is the ABSOLUTE best. He went above and beyond. I am only going to him from now on

Farralynn Small 
Rating:
4.0

Customer did not leave a comment.

John Slumber 
Rating:
5.0

Customer did not leave a comment.

Anthony Regnier 
Rating:
5.0

Customer did not leave a comment.

Julie Brown 
Rating:
5.0

Customer did not leave a comment.

GARY COX 
Rating:
5.0

I have used this location many times. The dealer can be reached at anytime and will answer!!! Call 440-357-6345

Thomas Bunting 
Rating:
5.0

Needed a truck last minute and they thankfully had one available! He (sorry, don’t remember his name) was great and I would definitely use this location again.

Terrance Ness 
Rating:
5.0

Customer did not leave a comment.

Edward Klimko 
Rating:
3.0

I was asked to return the unit early to accommodate another rental. I was told that personnel would be there from 8 o’clock on to meet me. I return the unit approximately 9:30 AM, earlier than requested and never saw anybody when I dropped off the trailer.

Robert Rosplock 
Rating:
4.0

Customer did not leave a comment.

Elena Zagarskas 
Rating:
4.0

Customer did not leave a comment.

Dennis Johnson 
Rating:
4.0

Customer did not leave a comment.

Philip Shaw 
Rating:
5.0

Customer did not leave a comment.

Richard Walker 
Rating:
5.0

Customer did not leave a comment.

Kelly Sands 
Rating:
3.0

Customer did not leave a comment.

Kyle Boone 
Rating:
3.0

No one was onsite

James Nesmith 
Rating:
4.0

Customer did not leave a comment.

marc wheeler 
Rating:
5.0

Customer did not leave a comment.

Margret Chandler 
Rating:
1.0

Customer did not leave a comment.

Marian Kaiser 
Rating:
3.0

none

Patrick Yeo 
Rating:
5.0

Customer did not leave a comment.

Gavin Dinning 
Rating:
4.0

Customer did not leave a comment.

JEFFREY KUNZ 
Rating:
5.0

Customer did not leave a comment.

Jacob Dulaney 
Rating:
4.0

Customer did not leave a comment.

Mark Hurban 
Rating:
5.0

Customer did not leave a comment.

Jefrey Malibiran 
Rating:
5.0

Tom does a great job!

Robert Guthrie 
Rating:
5.0

First time experience for us using a u-haul. Wow! We’re we impressed!! Thank you so much

Thomas Evans 
Rating:
5.0

Customer did not leave a comment.

KENNETH BORER 
Rating:
5.0

Customer did not leave a comment.

Gregg Todd 
Rating:
5.0

Awesome rental. New and clean truck. Very efficient on gas mileage. It packed mostly everything in one trip to our new home. Was super happy with our service and would highly recommend and will rent again.

Roy Tereba 
Rating:
5.0

Customer did not leave a comment.

Robert Guthrie 
No reviews have been submitted for this location.

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