Customer Reviews for North Ridge Mini Storage
(U-Haul Neighborhood Dealer)

342 reviews

2658 N Ridge Rd   Painesville, OH 44077
(1 Mile east of Route 2 on North Ridge)

(440) 210-3035

Office Hours

  • Mon-Fri: 12 pm–5 pm
  • Sat-Sun: 9 am–12 pm

Services at this Location:

Contact Us

(440) 210-3035

2658 N Ridge Rd
Painesville, OH 44077
(1 Mile east of Route 2 on North Ridge)

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–5 pm
  • Sat-Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

tires were in bad all most did not make the trip

Roland B 
Rating:
5.0

Very helpful w/getting hooked up and setting up the trailer connection!

doug i 
Rating:
5.0

Use this location a lot they're amazing to work with

Zack B 
Rating:
5.0

Customer did not leave a comment.

Brandy B 
Rating:
5.0

Customer did not leave a comment.

THOMAS N 
Rating:
2.0

Customer did not leave a comment.

Chris K 
Rating:
5.0

Customer did not leave a comment.

THOMAS N 
Rating:
5.0

Excellent

Israel S 
Rating:
3.0

The guy was so fast and efficient, he never even asked my name.

Daniel R 
Rating:
5.0

Customer did not leave a comment.

Christa B 
Rating:
5.0

The gentleman was super helpful on helping me with my needs. Highly recommend!

JOSEPH M 
Rating:
4.0

Customer did not leave a comment.

Jeanette K 
Rating:
2.0

It's an old house with storage units in the back, no-one was there to assist, I just dropped the trailer off took a picture and left

kenneth h 
Rating:
4.0

This return station was un manned with no visible instruction on where to park unit. Had to call the UHaul number on my paper work and she was very helpful explaining how to proceed. Found an area around back off to the side where other returns were parked. I would suggest that North Ridge install some signage on how to proceed with a drop off when not manned. Overall great experience though. I've used UHaul in the past & will continue to use when needed. Great company with a exceptional value. Thank you

David R 
Rating:
3.0

Customer did not leave a comment.

Zak L 
Rating:
5.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

Customer did not leave a comment.

Holly P 
Rating:
5.0

Very great customer service at this location

brian k 
Rating:
5.0

Customer did not leave a comment.

Karyl D 
Rating:
3.0

Customer did not leave a comment.

Anthony R 
Rating:
5.0

The employee that was at this location was amazing and very helpful

asa c 
Rating:
5.0

Was treated very well throughout the whole experience

doug d 
Rating:
2.0

Customer did not leave a comment.

Mark K 
Rating:
5.0

Customer did not leave a comment.

Salvatore C 
Rating:
5.0

Customer did not leave a comment.

DAVID G 
Rating:
3.0

Customer did not leave a comment.

David T 
Rating:
5.0

Customer did not leave a comment.

Delena P 
Rating:
5.0

Very convenient thanks again. I will be renting from this location again.

John B 
Rating:
4.0

Customer did not leave a comment.

Warren L 
Rating:
5.0

Customer did not leave a comment.

TIM K 
Rating:
5.0

Customer did not leave a comment.

KEITH M 
Rating:
3.0

Customer did not leave a comment.

Kathie S 
Rating:
5.0

Tom was very accommodating .... the trailer exceeded my expectations... will use him again... thanks

Alex B 
Rating:
5.0

Everything went smooth and got everything moved quickly and easily.

Joey W 
Rating:
5.0

Customer did not leave a comment.

Kathleen F 
Rating:
5.0

EXCELLENT EXPERIENCE THIS PLACE OF BUSINESS WAS BOTH FRIENDLY AND PROFESSIONAL!

MARK H 
Rating:
5.0

Don't change anything. Great customer service and vehicle's are kept in great condition!

Robert C 
Rating:
5.0

On very short notice Thomas Bunting and the Uhaul company provided outstanding quality service. We will definitely use this company and recommend in the future. Thanks

Mike N 
Rating:
5.0

Gentleman was very polite Was engaging in conversation Very easy to do business with I would highly recommend his services and business to others

NANCY S 
Rating:
3.0

There wasn’t anyone at the drop off so I left the keys in the Dropbox. They contacted me by text later in the afternoon. They took care of business!

Bruce R 
Rating:
3.0

Customer did not leave a comment.

John K 
Rating:
5.0

Truck was ready to go…simple fast!

Mark W 
Rating:
2.0

I AM PISSED OFF AT THE HANDLING OF THE RENTAL. I have used your service for over 40 years without a any problems This time was a total disaster. I was told by the pickup location that I could drop the off first at the Ashtabula location, I protested that it was no where near where near where I was going. They could not find a closer location. I was then told to call around for nearer locations, which I did. The operator at that site accepted the trailer and did not want to look at me paperwork. I did ask. The earlier installation of a hitch took 4 hours when I was told 90 minutes. They installed the wrong parts. I had to return for them to correct it. There were other problems with the original reservation being a trailer that was too large for my car. I had to reschedule my moving. I am disappointed with the entire transaction. AND NOW YOU ask $5 FOR FOR "WRONG DROP-OFF" FOR THE INCOMPETENCE OF YOUR STAFF! REFUND THE $5. I AM AS OF NOW WARNING MY FRIENDS AND ASSOCIATES TO USE YOUR SERVICES ONLY WITH EXTREME CAUTION OR NOT AT ALL!!!

Dale B 
Rating:
5.0

Customer did not leave a comment.

Ruth H 
Rating:
5.0

More non enclosed trailers, had to get a bigger truck due to non being available

Michael W 
Rating:
2.0

Customer did not leave a comment.

Peter A 
Rating:
4.0

Customer did not leave a comment.

Ron Z 
Rating:
5.0

Customer did not leave a comment.

Deriek Y 
Rating:
5.0

Friendly, Fast and efficient. Hard to find these days so it was really a great experience. bob

Bob S 
Rating:
3.0

Ensure equipment is cleaned out prior to customer pick up. It should have been cleaned out by the previous renter but was not.

John W 
Rating:
5.0

Great customer service!

Kurt D 
Rating:
3.0

Customer did not leave a comment.

Aaron P 
Rating:
5.0

Customer did not leave a comment.

Julie K 
Rating:
3.0

The back of the truck was filled with cockroaches. Trucks really need to be inspected before they're rented out. Considering the furniture pads had to be added to the back of the truck, there's no way the staff at this location didn't see them (they were heavily surrounding the furniture pads as well as throughout the back of the truck).

Nicholas G 
Rating:
4.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Only issue I had was the lock on the back of the truck was difficult to open . Maybe update locks more frequently. Other than that everything was fantastic.

Mason K 
Rating:
5.0

I drive from mentor, Ohio to this location because service is top-notch. I Highly recommend!!!

Frank S 
Rating:
5.0

Truck was ready to go when I arrived

Frank S 
Rating:
4.0

Spaces to leave trucks should be marked more clearly

Tonya B 
Rating:
4.0

Customer did not leave a comment.

Gerald M 
Rating:
3.0

Customer did not leave a comment.

Rocco P 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

My view on this location has been the dealer has always made the experience the best it can possibly be. Highly recommended.

Thomas B 
Rating:
3.0

There was no clear indication where the drop box was located. Had to search for it. Their sign doesn’t indicate their a U-Haul location.

Sarah D 
Rating:
5.0

Customer did not leave a comment.

James O 
Rating:
5.0

Great customer service. Tom was a great representative of the U-Haul brand

William L 
Rating:
5.0

Less costly.

Dianne B 
Rating:
4.0

Customer did not leave a comment.

Bruce S 
Rating:
5.0

Customer did not leave a comment.

Renee M 
Rating:
5.0

Customer did not leave a comment.

Dave D 
Rating:
5.0

With the people I dealt with nothing. Great already.

DONNA B 
Rating:
4.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Owner Tom went to great lengths to get me my unit. Great customer care

Michael K 
Rating:
5.0

The check in website was terrible could not get checked in properly and without the business owner/manager assistance I would have been delayed with the pickup of the truck even longer. I was delayed a half hour with issues due to the check in process. Not happy at all with the remote check in process

Robert L 
Rating:
3.0

Not sure.

Richard P 
Rating:
5.0

Tom at North Ridge Mini Storage in Painesville is the ABSOLUTE best. He went above and beyond. I am only going to him from now on

Farralynn S 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Anthony R 
Rating:
5.0

Customer did not leave a comment.

Julie B 
Rating:
5.0

Customer did not leave a comment.

GARY C 
Rating:
5.0

I have used this location many times. The dealer can be reached at anytime and will answer!!! Call 440-357-6345

Thomas B 
Rating:
5.0

Needed a truck last minute and they thankfully had one available! He (sorry, don’t remember his name) was great and I would definitely use this location again.

Terrance N 
Rating:
5.0

Customer did not leave a comment.

Edward K 
Rating:
3.0

I was asked to return the unit early to accommodate another rental. I was told that personnel would be there from 8 o’clock on to meet me. I return the unit approximately 9:30 AM, earlier than requested and never saw anybody when I dropped off the trailer.

Robert R 
Rating:
4.0

Customer did not leave a comment.

Elena Z 
Rating:
4.0

Customer did not leave a comment.

Dennis J 
Rating:
4.0

Customer did not leave a comment.

Philip S 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Customer did not leave a comment.

Kelly S 
Rating:
3.0

Customer did not leave a comment.

Kyle B 
Rating:
3.0

No one was onsite

James N 
Rating:
4.0

Customer did not leave a comment.

marc w 
Rating:
5.0

Customer did not leave a comment.

Margret C 
Rating:
1.0

Customer did not leave a comment.

Marian K 
Rating:
3.0

none

Patrick Y 
Rating:
5.0

Customer did not leave a comment.

Gavin D 
Rating:
4.0

Customer did not leave a comment.

JEFFREY K 
Rating:
5.0

Customer did not leave a comment.

Jacob D 
Rating:
4.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Jefrey M 
No reviews have been submitted for this location.

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