Customer Reviews for North Point Mini Storage
(U-Haul Neighborhood Dealer)

358 reviews

10411 N Nevada St   Spokane, WA 99218

(509) 598-3664

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 598-3664

10411 N Nevada St
Spokane, WA 99218

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Honest and professional. Great people.

STEVEN V.  |  Overall Experience 
Rating:
5.0

Kind people, clean facility, convenient. And well stocked office, they had everything I needed for my storage needs.

Gail B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CODY K. 
Rating:
5.0

No comments for improvement! Kimberly did a wonderful job helping us. Location is well marked and trucks are easy to find

Spenser E. 
Rating:
5.0

Customer did not leave a comment.

Morgan M.  |  Overall Experience 
Rating:
5.0

We will definitely be back the spring when our college student comes home for the summer.

Jeni G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Kimberly Scherer was great to work with. Very quick to respond to emails and super nice and accommodating. The facility was great and perfectly met our storage needs.

Tray C.  |  Overall Experience 
Rating:
3.0

It was impossible for me to use the app and I had very little choice since this location is not open on sundays

KIMBERLY A. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK P. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY MARIE L. 
Rating:
5.0

Kimberly was the best and nicest person serving us at over 6 different locations. She is amazing.

DAVID J. 
Rating:
5.0

Great experience and truck was clean and had a smooth ride.

LAUREN S. 
Rating:
5.0

Customer service exceptional

LINDA G. 
Rating:
4.0

Customer did not leave a comment.

DONNA L. 
Rating:
5.0

Personnel stated that they were not able to help with anything even though my experience was sub par. And knowing that I returned the truck cleaner than I received it. Also had made notes of the things that should be checked before next driver.

April K. 
Rating:
5.0

Customer did not leave a comment.

JASON O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

SERGEY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEE H. 
Rating:
5.0

Nothing, I was happy to go here!

ARLENE F. 
Rating:
5.0

Everything went very smooth and wonderful! Very happy. Thank u

Leah P. 
Rating:
5.0

Customer did not leave a comment.

Barbra T. 
Rating:
5.0

Fast and easy. Very friendly staff.

Frank T. 
Rating:
3.0

Yeah, how about be open. It was unattended at 11 am.

Theresa S. 
Rating:
5.0

A+

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

A+

Joshua F. 
Rating:
5.0

A+

JOSHUA F. 
Rating:
5.0

Kimberly is the Best !!!!

Nancy R. 
Rating:
5.0

Overall, the experience was a positive one with U-Haul. I think that it was a little overpriced though. I had the truck for 8 days and I paid $1,200 plus gas and extra mileage. That is more than a whole month of my mortgage payments. I think overall that's a little overpriced. The truck was clean it did run well. We had to have it so we paid.

ROBBERT W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL EDWARD W. 
Rating:
5.0

The truck I rented had a problem that was not readily noticeable and did not show up until after I had it loaded, but it was resolved quickly and the rental agent was EXTREMELY helpful in clearing up some automatic charges that did not apply to me.

RICHARD ALEXANDE H. 
Rating:
5.0

The attendant/mgr was very nice and professional

SALLY K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE KAM M. 
Rating:
5.0

Customer did not leave a comment.

RONALD CHARLES L. 
Rating:
1.0

Lady at this location was very helpful. But my overall experience with my both reservations was terrible. First off it took over four hours to make sure I would have equipment for our big move. I had to call UHUAL locations to physically verify that the equipment was on site. 800 UHUAL customer service on Friday 19, 2020 dropped phone call and didn't call back at all. Was very rude. At the actual location, a lady didn't know what she was doing when renting UHUAL 20' truck with a tow dolly. She didn't go over any policies for truck, didn't offer insurance,didn't offer to inspect trcuk with us. I had to take pictures before we left. Tow Dolly wasn't properly attached to truck and had to tighten. The truck smelled and wasn't clean. We also had to drive over 60 miles round trip out of our way to pick up truck and tow dolly. And then had to drive another 20 minutes to pick up second dolly when it all could have been at same location for both of my reservations. Uhaul made our moving experience terrible. I would never recommend Uhual to any person moving and personally will never use them again! I want a partial refund. It is also not my responsibility as a "CUSTOMER" to move UHUAL equipment around to different locations. We Requested both reservations to be dropped off at same location, and it somehow changed during our trip. Becky customer service manager was the only help and non-rude employee. She deserves recognition for trying to resolve UHUAL issues. 800 number is annoying to have to wait for hours to get an issues resolved.

alex B. 
Rating:
3.0

I was on time returning the trailer. I spent 20 minutes in the parking lot on a Sunday trying to get through the return process online and the website had issues. I ended up being 22 minutes late for the return and got charged another full day. No cool!

Alan Y. 
Rating:
4.0

I was never told to use my cell phone to check that the vehicle was OK before I left or that I should use my cell phone to check back in when I returned the vehicle after hours. I was only told to drop the keys in the key slot. It would be good to let people know they are expected to do this. Everything was fine but just thought you should know.

Theresa D. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

LONNY JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
3.0

See above.

Randal L. 
Rating:
5.0

Wonderful customer service. Quick and easy to pick it up and drop it off, especially during the Covid 19 epidemic.

Joseph S. 
Rating:
5.0

It was great service! Keep on the good work

Panshak D. 
Rating:
5.0

Absolutely excellent service. I have not comments on any improvement and would definitely recommend it to others.

Marcella B. 
Rating:
5.0

Everything is clean and well organized at this location. I also rented a storage unit until I was ready to move. Kimberly, the property manager, is very sweet and helpful. This location had everything I needed for my move. The truck handled very well and was clean. I will be using their services again.

Ilan R. 
Rating:
5.0

The lady that helped me was awesome and very helpful! What a great experience.

David N. 
Rating:
5.0

Lets see if anyone actually reads these reviews... Ronnie James Dio From Wikipedia, the free encyclopedia Jump to navigationJump to search Ronnie James Dio Ronnie-James-Dio Heaven-N-Hell 2009-06-11 Chicago Photoby Adam-Bielawski.jpg Dio performing in Chicago in 2009 Born Ronald James Padavona July 10, 1942 Portsmouth, New Hampshire, U.S. Died May 16, 2010 (aged 67) Houston, Texas, U.S. Resting place Forest Lawn Memorial Park, Los Angeles Occupation Singersongwriterrecord producer Years active 1957â€"2010 Home town Cortland, New York, U.S. Spouse(s) Loretta Berardi (m. 1963)[1] Wendy Gaxiola (m. 1978?â€"?1986)[2] Children Dan Padavona (adopted) Musical career Genres Heavy metalhard rockblues rockdoo-wop (early)[3]rockabilly (early)[4] Instruments Vocals Labels AtlanticDeccaDerbyEagleEpicI.R.S.JiveKappLawnLineMCAMGMParkwayPolydorPurpleRepriseRhinoRoadrunnerSafariSanctuarySpitfireStatesideVertigoWarner Bros. Associated acts Black SabbathDeep PurpleDioDoroElfKerry LivgrenHear 'N AidHeaven & HellThe RodsQueensrycheRainbowRoger GloverAndreas Kisser Website ronniejamesdio.com Ronald James Padavona (July 10, 1942 â€" May 16, 2010), known professionally as Ronnie James Dio or simply Dio, was an American heavy metal singer-songwriter and composer, and was also known for popularizing the sign of the horns in heavy metal. He fronted or founded numerous groups throughout his career, including Elf, Rainbow, Black Sabbath, Dio, and Heaven & Hell. Though his parents were from Cortland, New York, Dio was born in Portsmouth, New Hampshire, where his family resided for his father's service in the U.S. Army during World War II; they soon returned to Cortland. Dio's music career began there in 1957 as part of the Vegas Kings (later Ronnie and the Rumblers). In 1967, he formed the rock band Elf, which became a regular opening act for Deep Purple. In 1975, Deep Purple guitarist Ritchie Blackmore founded the band Rainbow and hired Dio to be his lead singer where the band released three studio albums. Dio quickly emerged as one of heavy rock's pre-eminent vocalists. In 1979, Dio replaced Ozzy Osbourne as Black Sabbath's lead singer and appeared on three studio albums with the band which met with success: Heaven & Hell (1980), Mob Rules (1981) and Dehumanizer (1992). In 1982, he left the band to form the band Dio, with two albums certified platinum by RIAA. In 2006, he founded the band Heaven & Hell with ex-bandmate Tony Iommi. Dio was diagnosed with stomach cancer in 2009, from which he died the following year. Dio is regarded as one of the greatest and most influential heavy metal artists of all time.[5][6] He is known for popularizing the "Metal Horns" hand gesture in metal culture and his medieval-themed song lyrics.[7][8] According to a version provided by the singer himself,[9] the act derives directly from the classic Italian apotropaic gesture, which his grandmother usually did. Dio had a powerful, versatile vocal range and wa

Joseph K. 
Rating:
5.0

Kimberly was very friendly and helpful.

Gordon C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Rich B. 
Rating:
5.0

I rented a cargo van that was exceptionally clean. The nice lady that checked me is was very helpful. If the need arises, I will make this U-Haul my go to place. Thanks!

mary T. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Darin V. 
Rating:
5.0

Kimberly is awesome! Always cheerful and helpful.

LARRY K. 
Rating:
5.0

Excellent location to rent from and easy to work with. I would highly recommend trying Northpointe Mini Storage's U-haul availability first. Thanks for a great rental experience Kimberly!

James M. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Very polite..very helpful.

Doug W. 
Rating:
5.0

great customer service!!

Henry P. 
Rating:
5.0

Kimberly was amazing! She found a trailer for our narrow time available to move my Mom's piano. Thanks so much, very professionally handled and close to home.

William H. 
Rating:
5.0

Nothing. She was very pleasant and easy going. Great customer service. 10 out of 10. Thank you.

candice Linda G. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
1.0

I WILL NEVER FOR THE REST OF MY LIFE USE UHAUL EVER AGAIN!!!! I WAS DOUBLE CHARGED FOR THE RENTAL (WHICH I HAVE PROOF OF BUT UHAUL DENIES) PLUS THE MILEAGE GAUGE WENT OFF DURING MY TRIP AND I STRONGLY FEEL THAT MY MILEAGE WAS OVERCHARGED. NOT TO MENTION THAT THEY CHARGED ME $40 FOR LESS THAN 1/4 TANK OF GAS!!! AND MY FREAKING APP CRASHED DURING THE LAST STEPS OF TURNING IN THE TRUCK SO I HAD TO CALL AND MAKE SURE IT WAS COMPLETED! I WILL NEVER USE YOUR SERVICE AGAIN, ESPECIALLY AT THIS LOCATION ????????????

Sharlene D. 
Rating:
5.0

Person at drop off location was very helpful. Showed sensitivity when I complained about pickup location experience in Federal Way. Checked system for any notes on $168 that was originally quoted to me. Nothing was found. Person made notes in the system about my complaint issues.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Nadine G. 
Rating:
5.0

The gal that was at this location (at 9 am on Jan 31st) was a sweetheart- very polite, helpful and answered all of my questions. She complimented my daughter and really wentbthe extra mile to make sure we were taken care of. The officer pup was adorable and well behaved! Hands down- a 5-Star review for her! She deserves a raise!

Marian P. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

I have only had good experiences with UHaul.

Jemma R. 
Rating:
5.0

Nothing except get more people like Kimberly working there!! She is so amazing!!

Debra J. 
Rating:
1.0

The aromatherapy and scented candles where so overwhelming. They could even be smelled outside the building with its windows and doors closed. Any business open to the public should not have such irritants in the air. These are dangerous to normal lungs but when one has COPD and/or asthma it can be deadly. I have both and it caused breathing issues for two days, it also caused migraines. I will not return to this location for future trailer rentals and I will not recommend this location as it does not accomodate those with disabilities.

damon S. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Mckenzie H. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Tgey went above and beyond for me. Didn't have the right pigtail for the trailer and the agent made sure to fibd one for i could leave with a trailer!! Very nice!!

Jim W. 
Rating:
5.0

My favorite uhaul store in Spokane!!

McKenzie H. 
Rating:
5.0

Kimberly is fantastic..

Wes H. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

I have dealt with other u-haul centers in the area and this is the best. The one on Division is a group of nasty people with control issues. These people were super nice and helpful

Randy F. 
Rating:
5.0

Customer did not leave a comment.

debra H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Kimberly is great.

mark B. 
Rating:
5.0

Customer did not leave a comment.

James AND Teri M. 
Rating:
5.0

Customer did not leave a comment.

See X. 
Rating:
5.0

Kimberly is always friendly and helpful. Being able to drop after hours without a $20.00 service charge is nice too.

James M. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
5.0

This lady was welcoming and very nice. After hearing what happened and seeing my reservation online for the trip from Spokane with return to Spokane and then seeing my contract say one way she was confused but then I told her I just believed the contract was right because I was never given one, I just electronically signed. Long story short she did what she could to help me save money even to the extent of calling a rep. Thank you

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

One of the best customer service we have ever had!! Krystal was absolutely amazing, very connected with our needs, and so amazingly sweet! Such an asset to this location! Thank you for making this move (our final move ever hahaha) one of the easiest moves we have ever had!!!!

BRIAN K. 
Rating:
4.0

Problem with the updated computer program but the person helping was very professional and kind. She compensated our wait with extra miles which was very helpful and appreciated.

RUBY J. 
Rating:
3.0

Customer did not leave a comment.

Fay W. 
Rating:
5.0

Customer did not leave a comment.

Garald S. 
Rating:
5.0

Customer did not leave a comment.

ELAINE V. 
Rating:
3.0

Customer did not leave a comment.

Fay W. 
Rating:
5.0

Everything was great.

Garald S. 
Rating:
5.0

Great service.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Krista F. 
No reviews have been submitted for this location.

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