Customer Reviews for North Loop Storage LP
(U-Haul Neighborhood Dealer)

495 reviews

1440 North Loop   Houston, TX 77009

(713) 468-3540

Office Hours

  • Mon-Thur: 9:30 am–4:30 pm
  • Fri-Sat: 9:30 am–6 pm
  • Sun: 9 am–2:30 pm

Services at this Location:

Contact Us

(713) 468-3540

1440 North Loop
Houston, TX 77009

Services at this Location:

Office Hours

  • Mon-Thur: 9:30 am–4:30 pm
  • Fri-Sat: 9:30 am–6 pm
  • Sun: 9 am–2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Michael Bredeweg 
Rating:
1.0

My drop-off location was changed multiple times by uhaul staff. They were helpful on the phone and I have no complaints with the people I talked with on the phone; I appreciate their communication to ensure I didn't show up at a location without room for a drop-off. However, it was frustrating to be regularly receiving text messages and phone calls for the entire day when I was trying to focus on the task for which I had rented the vehicle. Finally, when I did go to drop off my rental, the uhaul app was not working and I could not do a mobile drop off. Once again, the staff I called were responsive and we came up with an alternative plan but all these additional processes took much longer than originally anticipated.

Trevor Bestwick 
Rating:
5.0

Nice place and friendly people ⭐⭐⭐⭐⭐

amanda reyes 
Rating:
1.0

I specifically requested to return the uhaul to the same location and was charged extra for doing so because of an employee error. After discussing with the employee I was told to call corporate and work it out myself.

Joseph Cohen 
Rating:
5.0

The customer service representative who helped us was great. He went above and beyond to make sure we had everything we needed and was very accommodating. I would highly recommend this location.

Charles Starghill 
Rating:
5.0

Truck was clean and ran well. Check in/out was smooth. Thanks.

Justin C Perlman 
Rating:
5.0

Customer did not leave a comment.

Sonja Vodehnal 
Rating:
4.0

Customer did not leave a comment.

Christian Zayas 
Rating:
5.0

Customer did not leave a comment.

Shahzad Kasim 
Rating:
5.0

Customer did not leave a comment.

Phyllis Ellis 
Rating:
4.0

Customer did not leave a comment.

Carol Cashmere 
Rating:
2.0

The truck did not have AC. I put a half a tank, more gas than what the truck was supposed to have by accident. I went over 6 miles and y’all still charged me when I was at a loss I probably will not use U-Haul again and I use U-Haul for everything in the past.

Natasha Smith 
Rating:
5.0

Customer did not leave a comment.

Andrew Neely 
Rating:
5.0

Customer did not leave a comment.

Tyler Alvarez 
Rating:
5.0

Keep up the great work.

MICHAEL REYNA 
Rating:
5.0

Annabel the young lady that works there, made the whole experience perfect 👍. Thanks 😊

Miguel Medina 
Rating:
4.0

Customer did not leave a comment.

CHARLAMANE MOORE 
Rating:
1.0

You need more employees. I was there at 2:45pm on a Friday and there was no one there, I waited 45 mins and then someone came. He said he was at lunch, which I can understand, but you must have someone there not just close up shop whenever one feels. After he came back, he wasn't aware or sure how to check in the truck as the drop off location was stated as another and I had to facilitate a call with the original location to help. I facilitated the conversation as tye customer and working with both got this done. I didn't realize that I pay for a Uhaul and work for Uhaul.

Jack Russell 
Rating:
5.0

Continue with the excellent customer service. I had the best experience ever.

FLORENCE WESONGA MULUNDA 
Rating:
5.0

The A/C never cooled the cab. It was 90degrees for my full trip.

James Walkup 
Rating:
5.0

Customer did not leave a comment.

rebecca biancardi 
Rating:
3.0

Parking was difficulty.

Dean Southward 
Rating:
5.0

The unit would not start. No battery power. Zero. My request is for a “credit” on this invoice as I jump started the unit with my own cables.

earl hersh 
Rating:
5.0

The 2 business associates that assisted me at this location were AWESOME! The young lady Annabel and the young man Jose were super sweet and professional! Kindness counts people let’s get with it! Thank you Annabel and Jose!

Veronica Correa 
Rating:
5.0

Customer did not leave a comment.

Lori Lenstrom 
Rating:
4.0

Customer did not leave a comment.

Nicole Cervantes 
Rating:
5.0

Excellent service.

Fredrick Bass 
Rating:
5.0

I Thank Annabelle For Making And Taking The Time To Make This Less Stressful For Me ... I Asked And She Answered With All Positive Yes... I Can Help... I'm Totally Greatful💯

Dianne Olone 
Rating:
5.0

Customer did not leave a comment.

Marshall Smith 
Rating:
5.0

Amazing customer service from Annabelle!

Chris Hendon 
Rating:
5.0

Customer did not leave a comment.

Cedric Ary 
Rating:
5.0

take the governor of the truck.

bobby johnson 
Rating:
5.0

Customer did not leave a comment.

Michelle Stone 
Rating:
5.0

Everything went smoothly

Douglas Ebert 
Rating:
5.0

Customer did not leave a comment.

Brandon Michaels 
Rating:
5.0

Great job, easy to use!

Sarah Evans 
Rating:
5.0

Had no issues with drop off or return. Everything was great.

Jodie Zaccaria 
Rating:
5.0

There is nothing to improve at this location. Excellent staff ⭐️⭐️⭐️⭐️⭐️ Annabel and Jose are friendly and I enjoyed walking into the office, feeling their positive energy! This location will be my “go to” place, if I ever need another u-haul vehicle.

Marie Ahmed 
Rating:
5.0

Same as above

ramsey charles 
Rating:
5.0

Customer did not leave a comment.

Mary Stone 
Rating:
2.0

be more clear about fees

Jane Lim 
Rating:
4.0

Location is a storage facility so reasonable modern and clean. Staff was courteous and efficient in accepting the return, although there were issues with accessing the U-Haul app to quickly complete the return process.

Sue Payne 
Rating:
1.0

Customer did not leave a comment.

Jonathan Buchanan 
Rating:
4.0

Customer did not leave a comment.

MIKE PRIBBLE 
Rating:
4.0

Customer did not leave a comment.

Craig Dalton 
Rating:
5.0

Customer did not leave a comment.

Adan Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jean Robbins 
Rating:
1.0

Check the car batteries voltage charge regularly. This should be routine maintenance. The battery died as soon as I got it home and wasted a whole day (because it was after closing hours) and had to wait until the next day to get the battery replaced.

Ian Savaya 
Rating:
5.0

I was satisfied with customer service and the staff was very nice. I also recommend using their storage too.

Blanton Taylor 
Rating:
5.0

Customer did not leave a comment.

Melina Jimenez 
Rating:
5.0

Very helpful and very professional. Thank you!

Arnoldo Sanchez Rodriguez 
Rating:
4.0

Include the items you ask and get charged for. There was no dolly or pads

Ross MacKay 
Rating:
5.0

Customer did not leave a comment.

ashley Fields 
Rating:
2.0

Customer did not leave a comment.

vanessa morris 
Rating:
5.0

Customer did not leave a comment.

Nelson Estrada 
Rating:
5.0

Customer did not leave a comment.

Abel Zamarripa 
Rating:
4.0

I got transferred to a location 35 min from my house when I signed a contract for a location 5 min from my house. The transfer was a day or two before my move, so I had zero time to adjust for my additional hour of travel time.

Mitchel Hargis 
Rating:
5.0

Customer did not leave a comment.

Randy Marvin 
Rating:
5.0

Customer did not leave a comment.

Jay Exnicios 
Rating:
5.0

Customer did not leave a comment.

Dennis Tollett 
Rating:
5.0

Customer did not leave a comment.

William Lanier 
Rating:
5.0

Please check and refill tires on vehicle after it is returned.

Michael Cappelli II 
Rating:
5.0

Customer did not leave a comment.

nat smith 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE GARZA 
Rating:
5.0

Customer did not leave a comment.

PETER HAFT 
Rating:
5.0

On line check in process not clear

Colton Gallego 
Rating:
5.0

Customer did not leave a comment.

JOHN RICHARD HALLIBURTON 
Rating:
5.0

Your local service was great but your appo and your 800 number does NOT work at all.

LINDA MARGAVIO 
Rating:
5.0

The website needs an update to be more robust. But the facility and the equipment were top-notch. I had an excellent experience working with committed professionals--Anabel and Emmanuel.

RICHARD HERRERA 
Rating:
3.0

the location was convenient, however using the software was awful...every single page timed out and when I tried to return it, it literally would make me do all of step 1 (take pictures, record mileage, record fuel, etc) hit next, it would time out and make me start over.

Heather Price 
Rating:
4.0

Customer did not leave a comment.

BRYAN SCHAPER 
Rating:
5.0

Customer did not leave a comment.

DOMINGO HERRERA 
Rating:
5.0

Customer did not leave a comment.

John Butcher 
Rating:
3.0

Once I finally got the truck and began loading it was filthy inside. I experienced the craziest situation trying to obtain a truck in the Houston area. I was switched 5 times and finally got one and it was dirty. Moving pads were hard to find and had to go to another location to get those.

Steven Lacy 
Rating:
5.0

The mobile check in/out process is pretty frustrating. During the check out process, I wasn't able to use my phone number because it had been used with another email address. I had to use the chat to sort out how to proceed which was to use another number. During the check in process,I tried several times to upload a photo of the mileage and gas, but it never worked and there isn't a chat feature available for the check in. I had to wait until the location I rented from opened to be able to return the truck. I definitely have not enjoyed the mobile check in/out system the last two times I've rented from U-Haul.

Brian WALKER 
Rating:
5.0

Customer did not leave a comment.

DIONICIO PAIS 
Rating:
4.0

Customer did not leave a comment.

AUSTIN AUFLICK 
Rating:
1.0

I have been overcharged for this rental due to the truck not being checked in for two after it was returned. I have been advised numerous times the charges were in error and would be credited. Those credits have yet to be applied. I am requesting someone from Uhaul management contact me regarding this dispute. Thank you.

BRENT WALDRUP 
Rating:
5.0

Customer did not leave a comment.

JOSEPH WILLSON 
Rating:
2.0

Rentals parked in front of storage facility. Parking and maneuvering is tight. Man that checked me in just pointed to where the trailer was parked and said, "There it is." I lift the trailer onto my hitch, wire and chain it up, check lights, blinkers, etc. by myself. Trailer was not inspected as I drove off the lot. Always best to go to a full U-Haul operation as opposed to a storage facility doing U-haul rentals on the side.

Mark Miller 
Rating:
5.0

The truck was very old with high mileage. The AC turned off when going up hills. 10 MPG is terrible gas mileage. It was not good value for the money.

ANDREW NOEL 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LISER 
Rating:
3.0

Customer did not leave a comment.

MICHAEL HALEY 
Rating:
5.0

Customer did not leave a comment.

philip maldonado 
Rating:
4.0

The lady was very nice but their van was so dirty both inside and outside I carried a white mattress with it and it became so dirty. The front seat was also very dirty; beside that everything else was okay

ROSE SANDE 
Rating:
5.0

Customer did not leave a comment.

ROSARIO BARRIENTOS 
Rating:
5.0

Customer did not leave a comment.

LOWELL LEE 
Rating:
5.0

Customer did not leave a comment.

ERIC LUNA 
Rating:
4.0

More moving blankets available

Jeffrey Lafond 
Rating:
4.0

Customer did not leave a comment.

Travis Lightfoot 
Rating:
5.0

Customer did not leave a comment.

Gregory Prickett 
Rating:
1.0

Location did not have items that were reserved. Was not notified they were not available until arrival. When returning the equipment no one was at the store to check out the returned equipment. Truck was not cleaned and had trash from previous use.

Travis Phoenix 
Rating:
5.0

Customer did not leave a comment.

Trashaun Narcisse 
Rating:
5.0

The gentlemen that assisted me in the pick up of the truck and accessories was very helpful.

Dave Watson 
Rating:
5.0

The vehicle I rented has a check engine light on. I was told the mechanics knew about it and it was ok to drive.

Bobby Williams 
Rating:
4.0

Customer did not leave a comment.

Christian La Fave 
Rating:
1.0

Make sure the person dispatching trucks accurately checks everything and is sure they have the correct truck on the contract before sending someone on their way.

Jose Martinez-Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Geovany Zeron 
Rating:
3.0

Customer did not leave a comment.

Mike Brady 
Rating:
5.0

The gentleman was great and accommodating

Emari Jones 
No reviews have been submitted for this location.

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