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Michael Bredeweg
Customer Reviews for North Loop Storage LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My drop-off location was changed multiple times by uhaul staff. They were helpful on the phone and I have no complaints with the people I talked with on the phone; I appreciate their communication to ensure I didn't show up at a location without room for a drop-off. However, it was frustrating to be regularly receiving text messages and phone calls for the entire day when I was trying to focus on the task for which I had rented the vehicle. Finally, when I did go to drop off my rental, the uhaul app was not working and I could not do a mobile drop off. Once again, the staff I called were responsive and we came up with an alternative plan but all these additional processes took much longer than originally anticipated.
Trevor BestwickNice place and friendly people ⭐⭐⭐⭐⭐
amanda reyesI specifically requested to return the uhaul to the same location and was charged extra for doing so because of an employee error. After discussing with the employee I was told to call corporate and work it out myself.
Joseph CohenThe customer service representative who helped us was great. He went above and beyond to make sure we had everything we needed and was very accommodating. I would highly recommend this location.
Charles StarghillTruck was clean and ran well. Check in/out was smooth. Thanks.
Justin C PerlmanThe truck did not have AC. I put a half a tank, more gas than what the truck was supposed to have by accident. I went over 6 miles and y’all still charged me when I was at a loss I probably will not use U-Haul again and I use U-Haul for everything in the past.
Natasha SmithKeep up the great work.
MICHAEL REYNAAnnabel the young lady that works there, made the whole experience perfect 👍. Thanks 😊
Miguel MedinaYou need more employees. I was there at 2:45pm on a Friday and there was no one there, I waited 45 mins and then someone came. He said he was at lunch, which I can understand, but you must have someone there not just close up shop whenever one feels. After he came back, he wasn't aware or sure how to check in the truck as the drop off location was stated as another and I had to facilitate a call with the original location to help. I facilitated the conversation as tye customer and working with both got this done. I didn't realize that I pay for a Uhaul and work for Uhaul.
Jack RussellContinue with the excellent customer service. I had the best experience ever.
FLORENCE WESONGA MULUNDAThe A/C never cooled the cab. It was 90degrees for my full trip.
James WalkupParking was difficulty.
Dean SouthwardThe unit would not start. No battery power. Zero. My request is for a “credit” on this invoice as I jump started the unit with my own cables.
earl hershThe 2 business associates that assisted me at this location were AWESOME! The young lady Annabel and the young man Jose were super sweet and professional! Kindness counts people let’s get with it! Thank you Annabel and Jose!
Veronica CorreaExcellent service.
Fredrick BassI Thank Annabelle For Making And Taking The Time To Make This Less Stressful For Me ... I Asked And She Answered With All Positive Yes... I Can Help... I'm Totally Greatful💯
Dianne OloneAmazing customer service from Annabelle!
Chris Hendontake the governor of the truck.
bobby johnsonEverything went smoothly
Douglas EbertGreat job, easy to use!
Sarah EvansHad no issues with drop off or return. Everything was great.
Jodie ZaccariaThere is nothing to improve at this location. Excellent staff ⭐️⭐️⭐️⭐️⭐️ Annabel and Jose are friendly and I enjoyed walking into the office, feeling their positive energy! This location will be my “go to” place, if I ever need another u-haul vehicle.
Marie AhmedSame as above
ramsey charlesbe more clear about fees
Jane LimLocation is a storage facility so reasonable modern and clean. Staff was courteous and efficient in accepting the return, although there were issues with accessing the U-Haul app to quickly complete the return process.
Sue PayneCheck the car batteries voltage charge regularly. This should be routine maintenance. The battery died as soon as I got it home and wasted a whole day (because it was after closing hours) and had to wait until the next day to get the battery replaced.
Ian SavayaI was satisfied with customer service and the staff was very nice. I also recommend using their storage too.
Blanton TaylorVery helpful and very professional. Thank you!
Arnoldo Sanchez RodriguezInclude the items you ask and get charged for. There was no dolly or pads
Ross MacKayI got transferred to a location 35 min from my house when I signed a contract for a location 5 min from my house. The transfer was a day or two before my move, so I had zero time to adjust for my additional hour of travel time.
Mitchel HargisPlease check and refill tires on vehicle after it is returned.
Michael Cappelli IIOn line check in process not clear
Colton GallegoYour local service was great but your appo and your 800 number does NOT work at all.
LINDA MARGAVIOThe website needs an update to be more robust. But the facility and the equipment were top-notch. I had an excellent experience working with committed professionals--Anabel and Emmanuel.
RICHARD HERRERAthe location was convenient, however using the software was awful...every single page timed out and when I tried to return it, it literally would make me do all of step 1 (take pictures, record mileage, record fuel, etc) hit next, it would time out and make me start over.
Heather PriceOnce I finally got the truck and began loading it was filthy inside. I experienced the craziest situation trying to obtain a truck in the Houston area. I was switched 5 times and finally got one and it was dirty. Moving pads were hard to find and had to go to another location to get those.
Steven LacyThe mobile check in/out process is pretty frustrating. During the check out process, I wasn't able to use my phone number because it had been used with another email address. I had to use the chat to sort out how to proceed which was to use another number. During the check in process,I tried several times to upload a photo of the mileage and gas, but it never worked and there isn't a chat feature available for the check in. I had to wait until the location I rented from opened to be able to return the truck. I definitely have not enjoyed the mobile check in/out system the last two times I've rented from U-Haul.
Brian WALKERI have been overcharged for this rental due to the truck not being checked in for two after it was returned. I have been advised numerous times the charges were in error and would be credited. Those credits have yet to be applied. I am requesting someone from Uhaul management contact me regarding this dispute. Thank you.
BRENT WALDRUPRentals parked in front of storage facility. Parking and maneuvering is tight. Man that checked me in just pointed to where the trailer was parked and said, "There it is." I lift the trailer onto my hitch, wire and chain it up, check lights, blinkers, etc. by myself. Trailer was not inspected as I drove off the lot. Always best to go to a full U-Haul operation as opposed to a storage facility doing U-haul rentals on the side.
Mark MillerThe truck was very old with high mileage. The AC turned off when going up hills. 10 MPG is terrible gas mileage. It was not good value for the money.
ANDREW NOELThe lady was very nice but their van was so dirty both inside and outside I carried a white mattress with it and it became so dirty. The front seat was also very dirty; beside that everything else was okay
ROSE SANDEMore moving blankets available
Jeffrey LafondLocation did not have items that were reserved. Was not notified they were not available until arrival. When returning the equipment no one was at the store to check out the returned equipment. Truck was not cleaned and had trash from previous use.
Travis PhoenixThe gentlemen that assisted me in the pick up of the truck and accessories was very helpful.
Dave WatsonThe vehicle I rented has a check engine light on. I was told the mechanics knew about it and it was ok to drive.
Bobby WilliamsMake sure the person dispatching trucks accurately checks everything and is sure they have the correct truck on the contract before sending someone on their way.
Jose Martinez-GonzalezThe gentleman was great and accommodating
Emari Jones