Customer Reviews for North Highlands Mini Storage
(U-Haul Neighborhood Dealer)

1,968 reviews

6099 Watt Av Suite 2   North Highlands, CA 95660

(916) 437-4134

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 9 am–4:30 pm

Services at this Location:

Contact Us

(916) 437-4134

6099 Watt Av Suite 2
North Highlands, CA 95660

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 9 am–4:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronald Silas 
Rating:
5.0

Great service, fast I was in and out, and drop off is simple.

Timmy Douangmala 
Rating:
5.0

Customer did not leave a comment.

Andy Railsback 
Rating:
5.0

Staff was experienced and knowledgeable

nadeem ahmad 
Rating:
5.0

Customer did not leave a comment.

Joshua Robinson 
Rating:
4.0

Customer did not leave a comment.

SHANNON LEE MCCUDDY 
Rating:
1.0

That was the most painful experience I will never recommend it to anyone. There was no one at the location to help us and we were unable to pick up the truck we reserved. We had to go to a different location and pick up a truck that was way bigger than we wanted. The poor employees and the other location helped us out and I feel sorry for them because they have to take the brunt of all the customers that U-Haul has pissed off with this location. That is piss poor and bad customer service for U-Haul.

Amanda Welch 
Rating:
5.0

Service was great, facility was clean, I don’t see where any improvement is necessary

Dan Schenk 
Rating:
2.0

I arrived to pick up the truck at my scheduled time. There was 1 person taking care of reservations and the line had 4 to 5 people waiting. I was on a tight schedule, so this was annoying. By the time I made it up to the counter another employee was available to assist customers. At the time, I felt assured that the transaction was handled in a professional manor. I was not asked to walk around the vehicle and trusted that the vehicle was clean, with a full gas tank (as it was notated) and ready to drive. My assumption on the full gas tank was a mistake. Being that I was now in a rush, I did not notate that myself. I knew that I would be travelling just over 20 miles Round Trip. I also knew that I was only carrying 1 piece of equipment that was Approximately 500 lbs but not near that weight capacity for the truck. I traveled 25 miles. Prior to returning the vehicle, I stopped to top off the gas tank, assuming that I would be purchasing approximately 3 gallons of gas. I ended up having to buy 10 gallons of gas....TEN GALLONS! If the vehicle used 10 gallons, that would have meant the vehicle has gets 2 miles to the gallon. When I returned the vehicle, the same person checked me in and I questioned him about this. At first, he apologized then asked another employee about the MPG of the small truck in question. The second employee confirmed that that truck did 11 MPG empty and 7 MPG FULL! Not only did the employee treat me as if I didn't know what I was talking about, he did NOTHING for any customer service. An apology would have been appreciated. I was astonished that was completely acceptable to have the other employee be completey honest about the MPG and then be treated as though it was my fault for not checking their gauges. Honestly, I feel as though it was my fault, but even an apology and an offer of a discount would have been accepted. More than likely, I would have refused the offer of a discount...but nothing was offered to even give me the option. Poor customer service and the feeling of being taken advantage of is the reason I will not recommend this location to anyone.

Leslie Myers 
Rating:
5.0

The employees at this location were all courteous and professional. Quick and easy pick up and drop off. Not the first time I've rented here, and certainly not the last. 10 out of 10.

Glen Sarcona 
Rating:
5.0

Customer did not leave a comment.

Tawana Macharaga 
Rating:
5.0

Stay awesome 👌

Christie Doutherd 
Rating:
5.0

Great staff as always! Ty

Christie Doutherd 
Rating:
5.0

Customer did not leave a comment.

Kathi Dobrinen 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MORGAN 
Rating:
5.0

Great customer service all the way around.

Wendy Dailey 
Rating:
4.0

Customer did not leave a comment.

Ellen Naumann 
Rating:
4.0

Customer did not leave a comment.

GINA SANTORIELLO 
Rating:
5.0

No improvement needed. Van was ready at scheduled time to pick up. Fast and easy pickup and return.

Linda White 
Rating:
5.0

Everything was a smooth process.

Ericka Butler 
Rating:
5.0

Customer did not leave a comment.

Ricardo Ocampo 
Rating:
5.0

We were able to pack up our entire house. Everything went well!!

Cynthia Moore 
Rating:
3.0

The whole booking experience was good. Staff was friendly. My only issue was the seat would not adjust and I am only 5'2. I had to scoot up to end of seat to touch the gas and break. I let staff know when I returned truck and he stated it would adjust. Just really hard to do it. I could not get it to and it was a little scary driving it.

Tanya Rodriguez 
Rating:
3.0

Ya it was fine but the mileage cost was to expensive I don’t think I went over that meany miles I know I dint drive that far but everything else was fine

Robert Carroll 
Rating:
3.0

Dropped off in lot after hours

Bronson Hammons 
Rating:
5.0

Thabjs

Denys Tunch 
Rating:
5.0

Give the receptionist a 3 dollar raise!

Christina Wilson 
Rating:
5.0

Very friendly and helpful staff

Wyatt Stephan 
Rating:
1.0

Customer did not leave a comment.

Dixy Argueta 
Rating:
5.0

I have rented from here on multiple occasions. Every time, no matter how busy they are the customer service has been excellent. They are the first UHaul site I check when I need a truck.

LEE SMITH 
Rating:
5.0

Customer did not leave a comment.

Tommie Pennywell Foster 
Rating:
5.0

Customer did not leave a comment.

alan kunovsky 
Rating:
5.0

Nothing. You were excellent.

Roseanne Pevec 
Rating:
5.0

Customer did not leave a comment.

RAUL RODRIGUEZSANCHEZ 
Rating:
5.0

Customer did not leave a comment.

JOHN HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Michael Kidd 
Rating:
5.0

The staff was excellent and made the experience so easy! Will definitely be returning for any additional moving needs.

Ninfa Gurrola 
Rating:
5.0

Customer did not leave a comment.

marie gabriel 
Rating:
5.0

Customer did not leave a comment.

Calvin Billings 
Rating:
5.0

Customer did not leave a comment.

Lesley Hernandez 
Rating:
5.0

Customer did not leave a comment.

nancy lee 
Rating:
5.0

Customer did not leave a comment.

Terry Morse 
Rating:
5.0

He took care me with the right equipment with good attitude

Luis Ponce 
Rating:
5.0

Hannah was great and very helpful!!!

Lisa Sandifer 
Rating:
5.0

Frank and his co-worker (I'm sorry, I do not remember her name) were awesome. Very friendly, knowledgeable and caring. A very positive experience! Cudos to them both!

Karen Hardy 
Rating:
5.0

Customer did not leave a comment.

Randall Small 
Rating:
5.0

I was pleased with evert aspect of this Uhaul location, equipment, and employee's. They were knowledgeable and very friendly. It was my best experience with Uhaul and i have been to many locations in various states.

Mary Rowley 
Rating:
5.0

Customer did not leave a comment.

Addie Ellis 
Rating:
5.0

Customer did not leave a comment.

Victor Iasnitchi 
Rating:
5.0

The man that helped us was so sweet on both interactions.

Danielle Weyant 
Rating:
5.0

None

Ben Zapanta 
Rating:
1.0

They lied and charged me stating that I didn't not refill gas tank

James Gray 
Rating:
5.0

The trucks left turn signal didn’t work and the app wouldn’t let me return without saying it was fine.

Esteban Ortiz 
Rating:
5.0

Customer did not leave a comment.

RITA ANDERSON 
Rating:
5.0

Very helpful and knowledgeable

David Nelson 
Rating:
5.0

Customer did not leave a comment.

Ray Valencia 
Rating:
5.0

Customer did not leave a comment.

Melvin Brookins 
Rating:
5.0

Customer did not leave a comment.

Casey Haro 
Rating:
5.0

Great staff, very friendly and professional

Jeremy Makin 
Rating:
5.0

Nothing it was perfect

randy banks 
Rating:
5.0

Customer did not leave a comment.

Ramie Willis_SPEC_TT 
Rating:
5.0

I made an online reservation and when I arrived, it was a ten minute process with information and payment confirmation to the hooking up of the trailer and we were on our way. Price is cheap for the 6x12 trailer we rented too! Anyways, good customer service and ease of access because its close to home.

Aaron Geiger 
Rating:
5.0

Customer did not leave a comment.

Leah Reed 
Rating:
5.0

Customer did not leave a comment.

leo herrera 
Rating:
5.0

Continue to Provide A Professional Environment!”

Anthony Barraza 
Rating:
5.0

Customer did not leave a comment.

Danny Mielke 
Rating:
4.0

Lower rental rates,and make all trailer rentals available to rent one way

Larry York 
Rating:
5.0

Customer did not leave a comment.

AKANESI MOALA 
Rating:
5.0

Excellent as always!

Jeffery Francis 
Rating:
5.0

Customer did not leave a comment.

Kevin Moulton 
Rating:
4.0

My truck wasn’t ready when I got there. I was lucky it was open because I was supposed to do a phone pick up. The lady there was helpful but i just wish my stuff was ready at the time it was supposed to be

Angelique Leonard 
Rating:
5.0

Thankyou ,the service in my time of need was wonderful .I appreciate the hard work and dedication .

Michael Heleniak 
Rating:
5.0

Thanks more to the women for working that day, they were very kind and friendly. The car was clean and very comfortable, but there was a problem. The car just didn't start at one moment, I knew how to get it, but I didn't want to get into someone else's car. I had to wait for an hour and a half for the mechanic. Maybe I wouldn't have lost so much time if the car had been checked for defects. Sorry for the mistakes, I'm using a translator.

Roman Denezhko 
Rating:
5.0

Nice and very clean location. Staff was very helpful and friendly!! Best experience by far!!

Michael Porter 
Rating:
5.0

Customer did not leave a comment.

Ruben Hernandez 
Rating:
5.0

As usual U-Haul came through for me once again. I did check in in , was great, very professional. I have used U-Haul for 50 years or more now. Always moves me like no other company. A great American company

Monte Post 
Rating:
5.0

Customer did not leave a comment.

Teri Dominici 
Rating:
5.0

Customer did not leave a comment.

Robert Lay 
Rating:
5.0

Frank was very helpful and approachable . Excellent customer service. I would definitely rent same location .

Lourdes Losenara 
Rating:
5.0

The only thing I can say that. That when I call the location directly the office kept hanging up on me, as I could hear them in the back ground speaking. Then I would be just hug up on, it happen several times. I had to call a different location and that office set up everything for me at the location I needed. However when I got to the location it was easy and the office staff was nice and help full.

Maureen Metcalf 
Rating:
5.0

Not a thing, excellent service

Patrick Morrison 
Rating:
5.0

very friendly

Steven Varney 
Rating:
5.0

Customer did not leave a comment.

Antonio Loreto 
Rating:
4.0

Customer did not leave a comment.

Linda Ransom 
Rating:
5.0

Just keep giving good costumer Service thank you

MOHAMMED Sheik 
Rating:
5.0

Friendly, kind and helpful people! I actually enjoyed the whole experience

CHRISTINE SCHMOECKEL 
Rating:
5.0

Excellent service! Best Uhaul location ever!

trina smith 
Rating:
3.0

Customer did not leave a comment.

Teri Dominici 
Rating:
5.0

Maybe get newer vehicles with power windows

Jackie Thomas 
Rating:
5.0

Customer did not leave a comment.

Sergey Fedchik 
Rating:
5.0

Customer did not leave a comment.

Cinthia Taylor 
Rating:
3.0

Customer did not leave a comment.

Ryan Rinauro 
Rating:
5.0

The employees were kind and helpful. Very professional

ANTHONY ST. JULIAN 
Rating:
5.0

Customer did not leave a comment.

Shakib Waheedi 
Rating:
5.0

Customer did not leave a comment.

Rebecca Marksman 
Rating:
5.0

This is my second time using their truck. I liked the service. The customer service is prompt to solve the issues. I will be using U haul again, thanks a lot!😊

Dilshod Rizam 
Rating:
5.0

Customer did not leave a comment.

Ahmad Alfahl 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Yermishyn 
Rating:
5.0

Customer did not leave a comment.

John Foster 
Rating:
5.0

Customer did not leave a comment.

Trevor Pedercine 
No reviews have been submitted for this location.

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