The I'd light on the truck was not working. The four way flashers were not working. The vehicle had less gas than what was contractually agreed. I have photos in case this sketchy place tries to charge me. They didn't have a spare key to the truck! Who rents out a truck with no spare key? Then they tried to make me pay a locksmith to open it at there yard when I returned the truck. If I hadn't stood up for myself they would of taken advantage of me. The receptionist was rude, had attitude, was not friendly or helpful at all. I felt like I was not welcome and incredibly uncomfortable. The manager was even more rude. I felt like I was inconveniencing them for some reason. I get better customer service at the local AMPM. It was a horrible experience.ALBERT R.
Customer Reviews for North Highlands Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Anthony S.
Van smell smoke. Not honoring they own contractâ€¦. Ridiculous costumer service!! Never Again!!!!YOSEF L.
Terrible customer service, extremely unorganized, very unprofessional and I would highly recommend my friends to absolutely not use this location.Amanat A.
Customer did not leave a comment.MICHAEL F.
15 cents a mile is ridiculous and outrageous. So is needing a credit card to rent a vehicle.CHESTER P.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.Danilo B.
Customer did not leave a comment.Bethany O.
Customer did not leave a comment.Wanda S.
Customer did not leave a comment.Tara A.
Customer did not leave a comment.Hamilton B.
Customer did not leave a comment.Sayed M.
Customer did not leave a comment.Tammy G.
Customer did not leave a comment.Martha D.
Customer did not leave a comment.Jennett D.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.GUSTAVO G.
This U-haul rental office has the best customer service, they really helped us with a very stressful move. I use their motorcycle trailers whenever I need to haul my bikes and its always an easy process and great that they lend you some equipment if needed. Would definitely recommend them to friends and familyMatthew G.
Hannah Was Amazing &I would Recommend This location to my Family &Friends ðŸ'ŒðŸ½Hannah went above &Beyond to help me.She deserves A RAISE&Such A Hard Worker. THANK YOUKIMBERLY B.
They were extremely helpful. This is after was told it was ready to pick the car doily and it was not there. I had over a 45 mile trip that was done twice. They did everything in their power to correct the information that was given to when I picked up the truck in Auburn, CA.linda W.
Customer did not leave a comment.Michael S.
Very clean, so friendly staff. I definitely recommend this store.Sayyed S.
Customer did not leave a comment.Derrick J.
The lady who helped me was very kind and professional. I'll definitely go back to this location again.Quiahna P.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.KEVIN C.
Customer did not leave a comment.mike O.
Customer did not leave a comment.Darrel A.
Customer did not leave a comment.Ryan W.
3rd time here in as many weeks. Girls are always friendly and efficient.Adam T.
Customer did not leave a comment.Iurie V.
Kind office staffAARON DEAN C.
Checkout process through application would not work with Android phone. Had to use daughters IPhone to upload required pictures. Otherwise process was great.DIANNA R.
Customer did not leave a comment.Gennadiy G.
Customer did not leave a comment.IURIE V.
Second time renting a uhaul here and the girls that work here are all awesome! They are very nice and helpful.ADAM T.
Was perfect for moving my parents. Easy and efficient to rent.David D.
Customer did not leave a comment.DIMAS V.
Customer did not leave a comment.JEFFREY J.
Customer did not leave a comment.Shuntavious O.
Horrible experience criminals they gave us the truck telling us the gas was a quarter disnt think any big deal untill I seem how expensive it was when I didn't return it in a quarter I filled up up to where I seen it 60$ and they try n double charge you by just a couple hours if your not careful not gonna rent here ever againAnthony O.
Customer did not leave a comment.SHANNON L.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Sandra R.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.James B.
Customer did not leave a comment.Garrik D.
Great customer service, very professional. That's why I keep coming back.MICHAEL L.
Everything was great. Employees were fast and efficient. My only problem was how expensive they've become. I paid almost $90 to go 20 miles.Melissa H.
Very friendly no improvement need.Eddie U.
Customer did not leave a comment.LOREN P.
They did a great job helping us prepare for our one-way long haul move. I had to arrange much of it at a distance. I cannot say enough about the employees that work there. They were all very professional. I would highly recommend to others. They had all the supplies we needed. They were very friendly, and made us feel very welcome and secure in our transaction.SCOTT G.
Great customer serviceJAMES H.
Customer did not leave a comment.Noelle B.
Thank you for being very helpful â˜ºDoris S.
Keep up the excellent work Thank you. Art BrownArthur B.
Nothing needs to be add.Eddie U.
Customer did not leave a comment.GAIL B.
Customer did not leave a comment.NZINGA B.
Customer did not leave a comment.Cherie H.
Customer did not leave a comment.JACOB K.
Customer did not leave a comment.Nicole B.
Customer did not leave a comment.Troy Z.
I very very much appreciated the service and people at the North Highlands mini storage. They were excellent and incredibly helpful during a stressful time. Uhaul on the other hand was horrible. We had secured a large van in another location a week before but as we got closer to the date, uhaul continued to change our appointments and pickup location, ultimately costing us a lot more in millage, gas, and time. If you have to use Uhaul, go to north highlands, but Uhaul made moving so much more difficult and costly.Nathaniel H.
Keep Hannah around, great personality, very understanding, very helpful, very professional. I would highly recommend her and this facility to everyone, However I would let everyone know to stay away from Placerville location, can fully understand why that lot is full with trucksSANDRA D.
Customer did not leave a comment.Nicole B.
The people who helped me here went above and beyond. The location I originally rented from did not have the van available when I showed at 8 in the morning. A U Haul rep was able to switch my reservation to this location. They opened early to accommodate me and helped me through the pick-up process. I wish I could give them 10 stars.SANDRA S.
Customer did not leave a comment.Dale E.
Customer did not leave a comment.Heather J.
Please suggest the young guy not be so confused with a customer commenting that the vehicle needing an alignmentJames G.
Customer did not leave a comment.Rick F.
First the Uhaul.com app made it very easy to reserve a vehicle and the two young woman behind the counter were very friendly and professional, and when a problem occurred with the returning Pickup Truck that I was to use they made me aware of the issue and accommodated me immediately with another vehicle that made the picking up of my Appliance purchase much better! Overall This Has Been My Best Experience With A Uhaul Location And It's Personnel To Date! ðŸ˜€Kenneth W.
Customer did not leave a comment.GERALD V.
Customer did not leave a comment.JERRY P.
Customer did not leave a comment.DENISE C.
Not morning ppl but kud be the massive rush at first open but poor communication on schedule department had a 7am pick up time place didn't open till 9am cost me an extra $200 dollars. Had to pick up my car at a place that doesn't open on weekends in another town but as a trucker am always on road and was my only day off and they wouldn't honor the discount they said they wud giveJose T.
Customer did not leave a comment.GINGER D.
Customer did not leave a comment.Wallace T.
Customer did not leave a comment.MOHAMMAD S.
The employee that helped us with our transaction was extremely rude and extremely unhelpful. I had to enlist the help of the manager Hannah which I thought to be very helpful in accommodating. With the employee that took our order working there I do not plan on coming back to that location again.Chandra S.
Customer did not leave a comment.Thomas K.
Great experienceRACHELANN P.
Very professional and knowledge, she went beyond her duty to make sure that I was taken care of! First Class service! Thank you. PhilFILIPS G.
Hawthorn Very rude And care lessKAYKOSSROW S.
Staff was professional and friendly.Keley S.
Customer did not leave a comment.Mickelynn M.
Customer did not leave a comment.TIMOTHY J.
i just wanted to thank the staff, by the time i got there i was a mess. it took me almost an hour to get there bc of an accident, mind you i only live 8 minutes from this location. the accident made it almost impossible to get there in time , i called and informed them of my delay and they waited fir me . thank you kindly , connie weberConnie W.
Customer did not leave a comment.Johnny M.
Customer did not leave a comment.Patresha K.
Customer did not leave a comment.Aminah I.
The clerks are very friendly, helpful, and courteous. I always use this location when I need a U-Haul.Jasmine S.
When I called Friday to extend my reservation they told me if I went over 100 miles total the price per mile would drop but when I dropped off the truck I was told 100 per day. Just would have been nice to have accurate information because we changed our driving plans based on that info thinking the 120 miles was going to be enough to be at the cheaper rate per mile.Emily F.
Customer did not leave a comment.Marie F.
Customer did not leave a comment.Madison O.
Customer did not leave a comment.Calvin B.
Customer did not leave a comment.Nzinga B.