The people enjoy their work.
Kim M
Customer Reviews for North Canyon Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process is very slow, seems like an internet issue. We had a flat tire, but the roadside service through the app worked very well, other than it never did download the pictures I took. Otherwise everything went very well.
Reid Lit just took them some time to get logged onto the system
Mike PAmazing Service
Brian SINCREDIBLE and amazing service! This team went above and beyond our expectations and assisted us when we needed it most. They made sure that we were completely taken care of. AWESOME people.
Brian SNot a thing, great customer service!!
Charles BThe man inside Ace hardware was very nice and super helpful, drop off was easy, convenient.
john mVery friendly! We would use them again!
William BThe store was too busy to give proper attention to a U-Haul customer or had no interest in helping. Very disappointing...
David MGreat people to work with. U-Haul did everything to help us. Best of the Best
david bThe drop off noted the mismatch on my trailer number and took the lead on clearing the mess with U-Haul. Good folks.
Harvey SMy original reservation was in Heyburn, ID. I was not told I would have to travel over an hour, to Gooding, to pick it up. Then go to Burley, ID to get the car dolly.
shawn HTrailer had a damaged wheel well in the drives side that had someone's attempt at repairing the aluminum. This was clearly older damage and I couldn't submit a picture when renting. There was beer bottle caps, broken zip ties, and plastic wrapper left inside the unit. We also had reserved moving blankets that were not available.
Keith NThe trailer was not working when we arrived
April PCame out to meet me when I drove in. Check in was quick.
linda aOk
tomas HThey are nice but I like a printed paper receipt instead of email
Suzie GI driving just 1 miles!Lady charges me 12.5$ for gas!!!This is crazy time!!!
Oleksandr KJanice is great to work with. Very personable and helpful. Love small town u-haul locations.
jodi bThank you for the excellent service
Cynthia TThank you for your help
patricia bHAVE QUESTION IF EQUIPMENT IS RETURNED 1 DAY EARLY DO YOU GET ANY KIND OF REFOUND ( JUST UERIOUS )
Charles CThis is a great location as well - Janice really goes above and beyond to make the drop off easy and quick! Honestly the Garden City and Gooding locations are the best I have ever dealt with. Thank you for making this move so easy!!!
Kathleen SJanice was so friendly and accommodating- she made this the easiest drop off ever! Thank you!
KATHLEEN SCharged me to drop off a trailor at the location when i was told it wasnt going to cost me anything to drop it off
Jeremy MFriendly service! Very helpful!
Denise CThe staff has been very helpful over the past couple months, made things much better on a difficult move.
Leslie SDisappointed to find out that U Haul feels it is not necessary to fulfill their reservations. Even when ordering a month in advance I had to pick up my rental 220 miles away because the equipment was not there. Found out that U Haul tells their agents to put the equipment on the road despite having a reservation for it. Also disappointed that U Haul does not assist in hooking up the car trailer to the truck. I would only use U Haul as a last resort.
William Feasy return
cody wU-haul called and told us (2 days before moving) that we had to drive to another location to pick one up. Instead, I called the local u-haul and they actually had one for us. I ended up calling back to let them know we didn't need to drive out of town. Overall it worked out well. So just because you reserve a vehicle more than a month in advance, it doesn't mean they will save a vehicle for you. Very frustrating.
Gail PWhen asked to explain a billing item, was given an unfriendly "I just take the truck in." Not helpful, or informed or wishing to be helpful they lost this new neighbors business. I'll drive to Twin.
Yvonne DWe picked up the truck in Gooding on very short notice after we were told that no truck was available in Hailey, the location we had booked. Nonetheless, the truck and the location personnel were ready--very professional.
John TBe sure to complete your application and payment on line, otherwise, if you rent a truck inside the store you might find it takes most of an hour to get a truck, and after all of that, it still might not be right and one has to start all over and do it again. My viewpoint is from two experiences and from watching other customers. The staff is nice and desires to do right. When I attempted to adjust the drop-off site at the time of rental at the store and with customer service, I found that couldn't be done, and that I had to call scheduling to do that. It was a Sunday morning while on the road when I called to do just that. A man answered and I told him of my reservation difficulties and he repeatedly apologized about that. I suggested U-Haul help the store with training. He said he only works this job one day a week, Sunday, and frankly didn't care about that. I believed him. It also turned out the drop-off site he scheduled for me couldn't accept the truck.
Steven KDid not have the appliance dolley I had requested and paid for. Otherwise a great and friendly store.
Dawn BThe truck was not clean
tammi nThey were good and helpful. I was very happy with them.
Judy SThe First Location in Twin Falls lost our truck. Literally.. I had made the reservation more than a week in advance and then drove from Weiser Idaho to Twin Falls about 230 miles to find out the truck was not there. I left work early to get there by 7 pm so we could have the truck at the loading place by 7 am (that is when our help was to arrive) only to be told they couldn't find our truck. We had to call our crew on a Friday night and tell them we had to drive to Gooding to pick up a truck in the morning (they don't open until 8:30 am) then drive back to Twin Falls load the truck and get back to Caldwell Idaho by 1 pm (this is when the unloading crew is arriving). Gooding was great but the Twin Falls location was unbelievable.
James EHorrible experience I rented a 15” driving uhaul on the 22nd of April and returned it on the 23 i was charged an extra $100 and told it would be refunded back to me if I paid using a card on the 24 i then received an email saying that I would be getting a check refunded to me for the $100 within one week they wrote my address down wrong on the paperwork and when they read it back to me I told them they had it incorrect and told them the proper address (still wasn’t fixed apparently) I waited 10 days before contacting them to let them know I never received a check After 5 days of not knowing anything and getting no response I emailed again and informed them That this was my second time emailing and that I never got a response the first time so I called and was told that they had sent it to the wrong address and they would reissue me another check which I was supposed to receive within three days that was 4 days ago. yesterday I received a call from uhaul asking if the issue had been resolved I told them yes that I was told I would be receiving my check within 3 business days the person said ok and ended the conversation I was pleased thinking the issue was resolved when in fact it was not today on the 11th of March I received another email stating that whatever information I was given was inaccurate because it takes 2 weeks to reissue a new check and they have to void out the old one and then send me another one which takes another 7 days so now they are going to put the money back on to my card instead of sending me a check which is what they should have done in the first place this place is a joke don’t waste your time instead of taking the original 7 business days I have waited a total of 20 days to finally get a straight answer and Another 3 to finally receive the money so in total it will have taken 23 days almost one whole month to receive that money absolutely ridiculous
dedicke tWell everything was good .you guys are amazing. I also want to thanks u hall storage in boise who help me in the last monent to found Place for my items.....thanks a lot
Alexis BAlso fast and efficient.
nancy bDropped truck and trailer off after hours. Had to drop off in Gooding instead of Wendell because the location we were given in Wendell was no longer in business.
James HHave the equipment available especially if your order has been confirmed
Justin HMy equipment wasn’t ready for pick at the designated time
Justin HGreat service people very helpful and friendly,
RALPH P