Comentarios de los clientes para North Air Services

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de North Air Services

Clasificación general:

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Darryl G.
Clasificación:

Extremely rude employee.

Dwayne H.
Clasificación:

El cliente no dejó un comentario.

Brent S.
Clasificación:

El cliente no dejó un comentario.

PHIL D.
Clasificación:

Truck oil not at proper kevel. Windshield washer fluid low. Truck was clean inside but should be better prepared for rental

Jennifer S.
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Exceptional customer service! James was super knowledgable and helpful and went above and beyond!! Highly recommend this location!

Lisa H.
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Excellent to deal with and very quick and accommodating. Highly recommend

Andrew J.
Clasificación:

Every thing was good!

Scott J.
Clasificación:

Had to wait an hour for them to come but all in all everything worked out great

Kevin N.
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El cliente no dejó un comentario.

DENISE W.
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El cliente no dejó un comentario.

Gerald W.
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El cliente no dejó un comentario.

Eshetu G.
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El cliente no dejó un comentario.

Lance W.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

I dropped the keys in a box outside at the drop off location.

RACHID A.
Clasificación:

El cliente no dejó un comentario.

Tara A.
Clasificación:

Great overall customer experience! I was assisted when I picked up to ensure the trailer was safely secure, given a new wire harness to use and had a quick 101 on braking and how to check the trailer hookup throughout my trip. Thanks Kevin and James!

Chuck S.
Clasificación:

Owner gave is the extra days to return as we were under the 14 day quarantine when we got home. We brought it back as soon as quarantine was over at no extra cost. Thank you. That relieved a lot of stress.

Jacob E.
Clasificación:

El cliente no dejó un comentario.

Kevin N.
Clasificación:

El cliente no dejó un comentario.

Daniel E.
Clasificación:

The store hours are supposed to begin at 8AM I called the taxi service (affiliated business) and asked when they would be open because no one was there, he said a few minutes after 9am, I came at 9 and after waiting for 20 minutes called all the numbers repeatedly and got no answer, I called U-Haul booking centre and told them around 9:30am the guy finally showed up at 10am. In the meantime I had two helpers at $45/hr waiting 2 hours. U-Haul prices have skyrocketed in the last couple years and have become outrageous (1600 for an open trailer with tax) If I had a place to store it I would have bought a trailer at Canadian tire for less. 1st night my trailer tire went flat. When I picked up the trailer it was stored away in a residential area and not at the dealership, the box had 6” of snow and under that was full of leaves, the wheel wells were full of sandy fine gravel. Disgusting customer service and lack of respect for their customers. Next time I move I will find a place with more parking and just buy my own trailer.

Aaron P.
Clasificación:

El cliente no dejó un comentario.

Michael W G.
Clasificación:

Experienced Dealer

paul C.
Clasificación:

El cliente no dejó un comentario.

Ted K.
Clasificación:

El cliente no dejó un comentario.

JESSICA D.
Clasificación:

customer service

ROBERT P.
Clasificación:

Take payment over the phone

MARILYN A.
Clasificación:

This location needs to check the trucks and trailers the day before or more before customer is picking up, equipment has been in poor condition, not working as should be, and not clean!.. very unorganized. Causes delays in picking up and getting going and also when on the road!.Some staff will not even listen to what you say is wrong with equipment, and half the time no one is in the office during hours the you should be able to access services. Needs to be managed way more better!

Dean H.
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El cliente no dejó un comentario.

David H.
Clasificación:

Good equipment except the hitch was too small to go over a 2" ball, and with a 1-7/8" ball, the hitch unscrewed going down the road and would have disconnected had not the load been in the front of the trailer. EDavid

Jordan D.
Clasificación:

Great customer service! It was a pleasure dealing with North Air, I felt like she knew what to look for and wasn't messing everything up like Lakeway did in SSM. Very helpful and didn't take up much of my time! Great location!

Jean François M.
Clasificación:

Some lag in availability between what website had and actual yard inventory. Called him up directly. He arranged everything.

Kathryn C.
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El cliente no dejó un comentario.

Don and Dodie P.
Clasificación:

No problems

Douglas B.
Clasificación:

Rude. As pulled in parking lot at lunch time. Was told by taxi at location to just leave keys in the orange box on side of building. Felt no customer service!

Willa K.
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El cliente no dejó un comentario.

Ron M.
Clasificación:

El cliente no dejó un comentario.

JAMES H.
Clasificación:

Tires bald and flat. NO roadside assistance available. Had to find our own help so that we could begin the trip. Told by the road side assistance attendant, Sue, that we could ask for a partial refund because of the hours and hours of hassle trying to find people to help us. That turned out to be not true.

Tia-rae D.
Clasificación:

Please check the tires. The trailer I rented had 3 newish tires. I know the trailer came in from another location. But I ended up with a flat tire that had cracks at over and air leaking from 2 cracks and had multiple bald spots. Shout out to the staff who handle my call( think his name was James) Very big shout out to Ok tire in Edson Alberta for they very fast response time( 20 mins he was there and changed it )

brennen A.
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El cliente no dejó un comentario.

Thomas R.
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El cliente no dejó un comentario.

Josh O.
Clasificación:

Show up on time.

michael H.
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El cliente no dejó un comentario.

Milton S.
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El cliente no dejó un comentario.

LUIS D.
Clasificación:

Clean up the truck and have the fridge dolly or other accessories available for use...having the truck full of fuel wouldn't be a bad idea either.

GARY M.
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El cliente no dejó un comentario.

Kirk K.
Clasificación:

The door on the trailer was near impossible to open

Nicole G.
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El cliente no dejó un comentario.

Darlene I.
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El cliente no dejó un comentario.

Tim F.
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El cliente no dejó un comentario.

EMILY D.
Clasificación:

Staff very personable and helpful

CHARMAINE S.
Clasificación:

It was raining out and all my beds and legs of the furniture were wet from the bottom

Charles F.
Clasificación:

Pick up was set at 9am. Arrives at 920am to find the door locked. Waited for about 15 minutes and called the number on the door. Was told I'd have to wait 40 more minutes because I was supposed to be there at 9. At 955 a lady arrived and was very helpful getting me my truck. The truck interior was filthy. There were almonds all over the floor and the clips holding in the centre console were undone causing the wind to push the console in and cold air to come into the cabin from underneath. The cargo area of the truck leaked quite badly and the caulking job in the inside of the moms attic area was atrocious. Truck ran well. Had to return it at a half tank because that's what was in it when I picked it up. Had a half plus an eighth when I returned it. Not a lot but would have been nice to have been offered something for the extra gas I left. If I returned it at an eighth less I'm certain uhaul would have charged me for it. Drop off in kingston was otherwise fine. Quick and professional.

CHERYL C.
Clasificación:

Inside console was dirty

Patricia Y.
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El cliente no dejó un comentario.

Thor S.
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El cliente no dejó un comentario.

William M.
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El cliente no dejó un comentario.

Terry E.
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El cliente no dejó un comentario.

Jesse R.
Clasificación:

no one there

Marcel F.
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El cliente no dejó un comentario.

PHIL L.
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El cliente no dejó un comentario.

Tom C.
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El cliente no dejó un comentario.

Gary W.
Clasificación:

I didn't like the fact nobody was in the Fort Frances location to take receivership of the trailer when dropped off during business hours, I called the number in the window and was just told to drop it in an open spot.

Peter S.
Clasificación:

El cliente no dejó un comentario.

Daren L.
Clasificación:

El cliente no dejó un comentario.

Michelle B.
Clasificación:

I was overcharged 5 days. Trying to get refunded the error is impossible I have spoken to the owner numerous time to no avail. I had the trailer for a total of 4.5 hours and was charged for 5 days rental because they neglected to change the rental date. I will never use U-Haul again nor will I ever recommend it to anyone. Head office won't even respond to any of my correspondence. Worst company EVER!!!

robert P.
Clasificación:

El cliente no dejó un comentario.

Mike C.
Clasificación:

I would have preferred to pick up the equipment closer to home, I drove 8 hours round trip. I do appreciate the extra days allowed at no charge. I feel that making reservations should afford some security and convenience as well as some consideration for the distances involved. The trailer performed perfectly.

Lorne D.
Clasificación:

Was supposed to have a car transport and none was there. This is going to cost me hundreds of dollars to.go.back to Fort Frances and get my car. No one was willing to do anything. Abdoloutely terrible.

Leah R.
Clasificación:

El cliente no dejó un comentario.

Jim C.
Clasificación:

El cliente no dejó un comentario.

Milton S.
Clasificación:

I don't expect you will change a thing!! Take the money and run

Graham L.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

North Air is a great location; good people. Truly a small town company. We dropped the trailer off on a Sunday. (Bet you couldn't do that in Orangeville !)

Cheryl B.
Clasificación:

El cliente no dejó un comentario.

Darren M.
Clasificación:

El cliente no dejó un comentario.

shawn B.
Clasificación:

El cliente no dejó un comentario.

Eric B.
Clasificación:

This location never contacted me with a confirmation and they did not have towing lights for me to purchase.

JAY C.
Clasificación:

If the equipment is returned early and in satisfactory condition, you should offer a partial refund . Just saying. It would be greatly appreciated by your customers for sure . Thanks in advance for your time.

ALNAZ J.
Clasificación:

El cliente no dejó un comentario.

Cameron T.
Clasificación:

Good experience. Helpful staff

PAUL P.
Clasificación:

El cliente no dejó un comentario.

GARY E.
Clasificación:

El cliente no dejó un comentario.

MARK S.
Clasificación:

El cliente no dejó un comentario.

john M.
Clasificación:

El cliente no dejó un comentario.

Brian S.
Clasificación:

El cliente no dejó un comentario.

adam W.
Clasificación:

El cliente no dejó un comentario.

Eric B.
Clasificación:

El cliente no dejó un comentario.

Tyler A.
Clasificación:

El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

KATHIE K.
Clasificación:

It was closed when we arrived. But got my Receipt Email. Was thankful

Daniel C.
Clasificación:

Drop off people were polite.

Jeff L.
Clasificación:

The rental fulfilled the requirements. However your system requires drastic improvement on reserving and having the equipment at location that you require. When I reserve a unit in Atikokan Ont. I expect that I will pick it up in Atikokan not Fort Frances 1.5 hrs away. I realize the north has its challenges but this is a real put off to your service.

ayat B.
Clasificación:

Great customer service! Backed the trailer up into a tight spot for me. Employees were friendly and helpful!

Randy M.
Clasificación:

El cliente no dejó un comentario.

Shiraz E.
Clasificación:

El cliente no dejó un comentario.

Shiraz E.
Clasificación:

No hassle drop off, quick and simple.

ray J.
Clasificación:

El cliente no dejó un comentario.

Ernest M.
Clasificación:

El cliente no dejó un comentario.

Devan E.
Clasificación:

The drop off process was quick and painless. The lady at the desk knew exactly what forms to fill out and print. We signed some papers, received a copy of our receipt, went outside to do a final inspection of the returned truck and tow dolly then we were on our way within minutes.

RANDY W.
Clasificación:

Had to wait at least half an hour for the taxi driver to come back to office to complete paper work in order to move my goods.Everything else was good.

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