Customer Reviews for Norridge Ace Hardware
(Distribuidor de U-Haul del vecindario)

112 comentarios

8330 W Lawrence Ave   Norridge, IL 60706

(708) 716-4114

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 8 p. m.
  • Sab.: 7:30 a. m. - 5:30 p. m.
  • Dom.: 9 a. m. - 4:30 p. m.
Horario especial
  • 5/30/2022: 9:00 a. m. - 2:45 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 716-4114

8330 W Lawrence Ave
Norridge, IL 60706

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 8 p. m.
  • Sab.: 7:30 a. m. - 5:30 p. m.
  • Dom.: 9 a. m. - 4:30 p. m.
Horario especial
  • 5/30/2022: 9:00 a. m. - 2:45 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

There was bickering amongst employees in front of me regarding how one employee incorrectly logged a previous customer's rental. The employee that showed me my rental truck was disgruntled that he had to handle U-Haul transactions. I was overcharged by this location for my rental but later it was corrected by a corporate customer service U-Haul employee.

George R. 
Clasificación:
5.0

Great location very friendly and professional staff

ARKADIUSZ P. 
Clasificación:
5.0

Best manager in ace hardware dawid wieczorek when you need something go see him he will do everything to help you and resolve any additional charges. A++

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rabah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON C. 
Clasificación:
1.0

A leak from the truck caused our mattress to get soaked with water. Very disappointed to have a wet mattress after moving all day and paying for the truck. We have been unable to use the mattress.

Brittany L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy G. 
Clasificación:
3.0

Staff inside the ace were friendly. U-Haul mobile checkout leaves much to be desired. Time consuming and not very responsive.

Raul V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

Totally satisfied. Can't think of anything.

Sunturlic B. 
Clasificación:
1.0

Incredibly overcharged

Rachael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lena K. 
Clasificación:
3.0

I told the person I spoke with when I made the reservation that I needed a vehicle that I can load heavy equipments, one with a ramp or low enough so it would not be so hard to load them, instead I was given a van which is high and loading was difficult. Uhaul representative should understand the need of the customer or at least recommend another site that has such vehicle, instead of just giving the customer whatever vehicle they have and not understanding their need.

WILSA C. 
Clasificación:
2.0

If UHaul partners with a 3rd party like Ace Hardware to handle things, there needs to be a better order of operations. This location locks it's parking lot upon closing, and therefore locked my car inside overnight when I returned the truck. I received no warning of this from Ace Hardware staff and still got charged for the extra miles I had to drive in order to get to work.

DEVON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vlad C. 
Clasificación:
5.0

Great staff at the ACE hardware! very helpful!

Dan R. 
Clasificación:
1.0

Poor explaining of what needed to be done and vechile pre trip. The cab of the truck was absolutely disgusting. There was trash every where in the cab. When I started the vehicle the low fuel light was on and only had 47 miles to empty it was a very stressful experience. Wouldn't recommend

ALEX T. 
Clasificación:
5.0

seamless, easy reliable and cost effective

Giulio O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
5.0

I took same truck twice out of state..had no problems...can't think of anything other than ...better gas mileage????..thanx Alex c

christine G. 
Clasificación:
1.0

When I received the truck, it wasn't cleared out. There were 3 big and heavy wooden planks along with a ton of plastic wrap in the truck. When I went back to inform the rep, they took over 20min to locate someone to assist me. When someone finally assisted me, the guy said he can have one of the employees help me empty out the truck. ;(( I shouldn't be responsible for clearing a truck that was supposed to come clean! I was on a tight schedule so I ended up running very late. I'm a single mom moving everything on my own so it was already difficult enough. Also the gas tank was practically on E. I was informed someone would call me but no one did. Instead I was charged after being informed I would get discounted for the inconvenience.

Johana F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samira Q. 
Clasificación:
5.0

Fantastic job from start to finish on the rental experience. Truck was clean. Very friendly staff I would definitely rent from here again.

Norridge H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

Our original equipment was damaged on arrival, but the staff here had already procured a substitute trailer.

JASON STREIF W. 
Clasificación:
3.0

But the late fee was too much. That wasn't fear. That made me sad

Hojamyrat O. 
Clasificación:
5.0

They are very nice and polite helpful too .thank you.

Juan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuriy H. 
Clasificación:
3.0

Purchased 6 padded blankets which I assumed were in the trailer because the attendant told one of the staff to go get them. The same person who went to get the blankets met me outside to show me which trailer to hook up to. Unfortunately I didn't check, and upon arrival at home and I began to load the China cabinet I realized the blankets were not in the trailer, so I had to drive back to pick them up. Added another 40 minutes to my evening.

STEVE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
3.0

I was given estimate of 67$ For 60 miles. But at the end they charged 104$

Keldibek K. 
Clasificación:
5.0

best service in Chicago

moritz W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrii V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethzeida P. 
Clasificación:
5.0

Great team.

Alexander U. 
Clasificación:
1.0

Never added a dolly to order, it was added automatically, and to top it off, I never actually received a dolly. You guys charged me for it though.

Andrei P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
1.0

I was charged for two rental days even thought I only rented a truck for nine hours.

Bartosz K. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter B. 
Clasificación:
3.0

I was handed the key to the truck about 10 feet from the cab. We did no inspection or walk around. When I took the truck to my house to load, the Cargo area had an old dresser and significant garbage. The smell of cigarette smoke was overwhelming. I had to unload the dresser and clean out the garbage before I loaded my own cargo.

William T. 
Clasificación:
2.0

Don't lose or try to move my reservation to another location

yolanda L. 
Clasificación:
4.0

Im looking to receive final bill still

DIEGO M. 
Clasificación:
5.0

Thank u guys. Goodjob

Batbayar B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna C. 
Clasificación:
5.0

Extraordinario servicio al cliente

Srbo R. 
Clasificación:
5.0

Please replace windshield wipers on that particular truck I gave the same message at facility

Alex C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

He said my tank was full but when I entered the van I could see it was a hair over 3/4 full. I did return it with a full tank to save the argument.

Mary Beth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOSHA Y. 
Clasificación:
5.0

Nothing, the customer service is excellent, friendly and helpful.

Sophia K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
3.0

The 24/7 option was convenient but there were several difficulties in those process. The largest frustration I had was the lack of accessibility to customer service. I regularly waited 45+ minutes to speak to anyone.

William R. 
Clasificación:
1.0

El cliente no dejó un comentario.

adylbek K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karl P. 
Clasificación:
5.0

A little confusing to do mobile return after hours and super long wait to get someone on the phone and figure it out but once I got customer service, super helpful and resolved quickly

Radomir K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

I had a very pleasant experience renting from the staff at Ace Hardware location. I would highly recommend this location and would definitely use them in the future for my uhaul needs.

WILLIAM G. 
Clasificación:
5.0

Quick pick up and quick return. Great experience.

DAN B. 
Clasificación:
1.0

Gas tank wasn't full when we picked up and didn't realize it. Had to pay extra for gas.

Artur G. 
Clasificación:
5.0

Great combo with Ace

Dennis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIO M. 
Clasificación:
5.0

Staff was very good for both check in and check out. Had positive interactions with Ace Hardware owner who helped facilitate a tight return to make it to airport nearby. Will rent here again!

Mark L. 
Clasificación:
3.0

The location was clean but the guy didn't come off friendly. Helpful just not the same coming from the South. Southern Hospitality.

DEROCCIUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

caceres S. 
Clasificación:
3.0

El cliente no dejó un comentario.

rafael V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

The employee was very helpful.

Tony C. 
Clasificación:
4.0

Have an alternative way to check Out a customer when your software/iPad stops working

Chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAL B. 
Clasificación:
5.0

Very easy return for after hour drop off

Gabriel M. 
Clasificación:
3.0

Make the in person check in smoother especially if there was an online reservation made. Otherwise, customer service was good and able to address customer's needs and requests.

Edwin N. 
Clasificación:
4.0

El cliente no dejó un comentario.

STELIOS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
4.0

I couldn't use my employee code at this location

Angelique P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Jo J. 
Clasificación:
5.0

It was good

john D. 
Clasificación:
5.0

Quick and easy process.

Nicholas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean O. 
Clasificación:
4.0

Better signage on where to park your return truck.

Tom J. 
Clasificación:
4.0

Clean the cab. Steering wheel was sticky , cab dusty. Covid is still going on. Sanitizing is still a must

Guy M. 
Clasificación:
2.0

When dropping off they said we took a dolly when I never paid for one or got one from them had to argue and show original contract receipt for them to say “ o sorry” over all truck was nice and worked but lots of Little issues

Sara M. 
Clasificación:
2.0

Staff had issues with check in. Mileage and gas were not properly recorder from previous customer. Staff corrected issues and were very friendly, through the troubleshooting of the issue. (Wasn't exactly the fault of who was checking me in)

Craig P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marzena S. 
No se han enviado comentarios para esta ubicación.

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