Manuel was the person who helped me out. He was very professional, nice and made everything easy. He's a great asset to your team!
ORLANDO F
Customer Reviews for Norridge Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Offer better discounts.
JESSE RAmazing customer service. Extremely friendly and professional. I will continue to be a customer.
ESTER DWery bast pipol and good rental
Juso MGreat customer service, went above and beyond
TAYLOR BExcellent customer service!
Anthony PNothing that I can think of at this time.
PATRICIA TMake sure the wiper fluid is filled, otherwise great experience.
Heriberto RThe truck was pretty beat up. It functioned fine but probably time to retire it. Multiple workers behind the counter when it was time to pickup the key but I waited 30 minutes because they could only take one customer at a time. Even though I was ready to go with all info updated on app I still had to wait- very poor service.
Ernesto Fassigned me a truck that had a check engine light on, I refused to take it. The second truck they gave me was pretty dirty, like it wasn't cleaned when it was returned to them No U-Haul representatives present, I believe they were all Ace Hardware employees
ROBERT HI rented u-haul on November 23rd at 2.42p.m and returned it at 3.56p.m but they charged me for two days of rental fees as November 23rd 2.42 p.m and returned date as November 24th 3.56 p.m so I got charged for two days of rental and 0.99 X 5.1 miles So this U-haul rental place is riping
RAKESHKUMAR PEasy pick up and easy return of trucks Good service
Byron ROutstanding job by Melissa & Dave from the Norridge Ace!!!
GIUSEPPE ZNothing at all
DHRMESH PEverything went smooth and was super easy.
RONALD GIt was really good,
Jesus LGreat staff, easy procedure
ALLEN HFirst, you can make some kind of backup provision for your lousy website that shuts down for well over 2 hours, while I was attempting to rent a UHaul. I had to call the district manager because this location couldn't help me, despite having reserved my rental the day before, online. They did nothing to help my situation. Why? BECAUSE YOUR WEB SOFTARE FAILED YOU. And, subsequently me. Once I spoke to 'Fransisco' about my situation, he called the ACE and told them, just give him the keys, he's a loyal customer that's been renting for many years. They did exactly as he asked them to, and my day was not ruined. But, I will be very wary about reserving another UHaul in the future. Had this not been taken care of by the district / regional manager, I would have had a very bad day. FIX your goddamned software!!!
Jose AThe whole experience was excellent. Thanks to David, the entire process was flawless and effortless. The equipment was clean and well maintained despite having over 100,000 miles on it. Nothing bad to say.
ARTHUR KSeats was dirty
ROMAN ZI have already submitted a major problem I had . I needed a trailer hitch for the weekend. To get one I had to rent a pick up truck for a couple hundred dollars.THE TRUCK HAD NO HITCH!!! I had to buy one from ACE hardware for an additional $55. I complained to your agent who advised I save the receipt and bring it up when my final bill was issued…. I wrote a detailed report about this incident but as yet have not heard back from you.
PATRICK RI did a self drop off
VICTORIA BI was charged for a gas but I pumped 2,5 gal gas before I returned truck
Zbigniew GHome Depot rentals are unlimited miles.
THEODORE VMaybe don’t double charge next time and take my money so quick but take a week to give it back
GERARD LI usually plan ahead and book several days in advance, but this rental was sort of last minute, and the ACE team was very helpful and accommodating. Thanks to Manny and Melissa for getting me what I needed.
Dominick OThe reps that I worked with were easy to work with and informative… nice people to work with…
Bruce KTwo out of the three times I’ve used this place the vehicles have been dirty, this time it smelled so bad I had to have the windows open in the rain just to survive.
Shawn MThey are not organized and the guy at the counter,that got my order didn’t focus on was he’s doing,i told him i booked it online and I’m just there to pick up the truck ,i keeped telling him and he also keep doing what he wants,and then after i return the truck they and they emailed me with my bill and it comes out they charged me double.so Last Saturday i called the uhaul and they told me they refund my money but i cant see taht they put it back to my credit card.
Julie AI loved Ace Norridge, they were very compassionate and understanding and helpful. Se los recomiendo a todos.
HAU TExcellent service
Miguel MThe person here was very friendly and helpful. He moved another vehicle to provide us room for our trailer placement. All in all, my U-Haul service was a great experience from start to finish. I was very impressed with everyone involved as well as the communications! ¡Gracias!
Ben VNo issues
sean nNormal. Thank you.
Bohdan HWhen I was finally finished with the U-Haul & was returning the truck that Norridge, from downtown Chicago, the drivers side window wiper flew off the moment I turned the wipers on. I retrieved the broken wiper from the middle of the road, in downtown Chicago. On that night, we experienced heavy rain downfall. I attempted to reattach the wiper, to no avail. So, I had no other option but to drive and return the truck to Norridge in heavy rain & with no wiper on the drivers side. When I finally made it to Norridge and returned the key in the overnight drop box, I placed to broken wiper on the dashboard. Right above the steering wheel. The broken wiper could not have been over looked. I'm very disappointed that I have never been contacted by U-Haul or and representative. Also disappointing is the fact that an invoice took 23 days to be received. I'm asking & expecting a discount for U-Haul failing to provide a safe truck in which to drive. And for such a delay in providing an invoice. Thank you Roger E Evans
Roger EExellent service, great and friendly Polish-American people!The best place ever!
Andrzej PCustomer service was bad
Oussama KI rented 2 dollies and furniture pads months prior and upon arriving to the place they had hardly anything available. I only was able to rent one dolly.
Gaby SThe people at Ace were great. The truck was in good shape and it was a turnkey process.
KEVIN OSuper easy and convenient. Would definitely recommend !! The parking lot it waaaay too small though that's my only complaint
Laura Sgreat experience
NORRIDGE AThe directions on where to scan were not clear at all. Thankfully another customer was there who had just talked with customer service helped me with what she just learned.
Jammie FVery nice
samat mCustomer service was not attentive and failed to express any interest in my sale. They used foul language talk to each other then finally turnaround to help me
Carly BPerhaps provide customer service training to the old gentleman that's in the U-Haul counter. His attentiveness and willingness to help was quite poor. He was very short and cold with his responses and just not how a customer should be treated. When I went to return the truck he was sitting in the lawn chair area "lobby" of the store and waited to be helped. It was until a lady approached me and asked me if I needed help and I said yes. She then went ahead and paged someone at the U-Haul counter to come and help. I stood there for a good 7 minutes and watched as he was still lounging and chit chatting… then he got up and went to the lawn mower area and started to move it to put away. He was paged again to the U-Haul Department and it was THEN when he came over and asked what I needed help with. The experience from the beginning (picking up truck) to the end was just poor. ***with the exception of the young Latino guy, he did great trying to assist me with the pick up of the truck (he unfortunately stepped away when I needed to swap the truck and got stuck with that old man with the poor attitude.)***
Samantha OEasy peasy
Edward Otoo expensive for two hours they charged 90 dollars
KANZHAR A100% perfection
DIMA LExsellent in everystep. Very profesional end fast worker, nice and friendly.
NINA Svery good drive
SLAWOMIR CNada
Jose AVery prompt and professional worker.
Tony CFix your online check in. It's horrible
MICHAEL MYou are overcharging for gas due to inaccurate fuel gauge . I drove 11 miles total, I added 1.5 gallons of gas and then was charged for an additional 2 gallons at check in.
Ingo PThe guy at the counter was very rude, barely said anything to me besides scan your id and you can leave now. The U-Haul was in ok condition, not the cleanest but was durable, however we had to throw away two half empty water bottles and a beer can.
Alexandria D