Customer Reviews for Norridge Ace Hardware
(U-Haul Neighborhood Dealer)

369 reviews

8330 W Lawrence Ave   Norridge, IL 60706

(708) 716-4114

Office Hours

  • Mon-Fri: 7:30 am–8 pm
  • Sat: 7:30 am–5:30 pm
  • Sun: 9 am–4:30 pm

Services at this Location:

Contact Us

(708) 716-4114

8330 W Lawrence Ave
Norridge, IL 60706

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–8 pm
  • Sat: 7:30 am–5:30 pm
  • Sun: 9 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They are not organized and the guy at the counter,that got my order didn’t focus on was he’s doing,i told him i booked it online and I’m just there to pick up the truck ,i keeped telling him and he also keep doing what he wants,and then after i return the truck they and they emailed me with my bill and it comes out they charged me double.so Last Saturday i called the uhaul and they told me they refund my money but i cant see taht they put it back to my credit card.

Julie A 
Rating:
5.0

I loved Ace Norridge, they were very compassionate and understanding and helpful. Would recommend to anyone.

HAU T 
Rating:
5.0

Excellent service

Miguel M 
Rating:
5.0

The person here was very friendly and helpful. He moved another vehicle to provide us room for our trailer placement. All in all, my U-Haul service was a great experience from start to finish. I was very impressed with everyone involved as well as the communications! Thank You!!

Ben V 
Rating:
5.0

Customer did not leave a comment.

Drasko S 
Rating:
4.0

No issues

sean n 
Rating:
5.0

Normal. Thank you.

Bohdan H 
Rating:
5.0

Customer did not leave a comment.

Jack S 
Rating:
3.0

When I was finally finished with the U-Haul & was returning the truck that Norridge, from downtown Chicago, the drivers side window wiper flew off the moment I turned the wipers on. I retrieved the broken wiper from the middle of the road, in downtown Chicago. On that night, we experienced heavy rain downfall. I attempted to reattach the wiper, to no avail. So, I had no other option but to drive and return the truck to Norridge in heavy rain & with no wiper on the drivers side. When I finally made it to Norridge and returned the key in the overnight drop box, I placed to broken wiper on the dashboard. Right above the steering wheel. The broken wiper could not have been over looked. I'm very disappointed that I have never been contacted by U-Haul or and representative. Also disappointing is the fact that an invoice took 23 days to be received. I'm asking & expecting a discount for U-Haul failing to provide a safe truck in which to drive. And for such a delay in providing an invoice. Thank you Roger E Evans

Roger E 
Rating:
5.0

Exellent service, great and friendly Polish-American people!The best place ever!

Andrzej P 
Rating:
5.0

Customer did not leave a comment.

WADH A 
Rating:
5.0

Customer did not leave a comment.

Edward O 
Rating:
5.0

Customer service was bad

Oussama K 
Rating:
2.0

I rented 2 dollies and furniture pads months prior and upon arriving to the place they had hardly anything available. I only was able to rent one dolly.

Gaby S 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
3.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

The people at Ace were great. The truck was in good shape and it was a turnkey process.

KEVIN O 
Rating:
2.0

Customer did not leave a comment.

Sonia R 
Rating:
3.0

Customer did not leave a comment.

George R 
Rating:
5.0

Super easy and convenient. Would definitely recommend !! The parking lot it waaaay too small though that’s my only complaint

Laura S 
Rating:
5.0

great experience

NORRIDGE A 
Rating:
2.0

The directions on where to scan were not clear at all. Thankfully another customer was there who had just talked with customer service helped me with what she just learned.

Jammie F 
Rating:
5.0

Very nice

samat m 
Rating:
2.0

Customer service was not attentive and failed to express any interest in my sale. They used foul language talk to each other then finally turnaround to help me

Carly B 
Rating:
1.0

Perhaps provide customer service training to the old gentleman that’s in the U-Haul counter. His attentiveness and willingness to help was quite poor. He was very short and cold with his responses and just not how a customer should be treated. When I went to return the truck he was sitting in the lawn chair area “lobby” of the store and waited to be helped. It was until a lady approached me and asked me if I needed help and I said yes. She then went ahead and paged someone at the U-Haul counter to come and help. I stood there for a good 7 minutes and watched as he was still lounging and chit chatting… then he got up and went to the lawn mower area and started to move it to put away. He was paged again to the U-Haul Department and it was THEN when he came over and asked what I needed help with. The experience from the beginning (picking up truck) to the end was just poor. ***with the exception of the young Latino guy, he did great trying to assist me with the pick up of the truck (he unfortunately stepped away when I needed to swap the truck and got stuck with that old man with the poor attitude.)***

Samantha O 
Rating:
5.0

Easy peasy

Edward O 
Rating:
2.0

too expensive for two hours they charged 90 dollars

KANZHAR A 
Rating:
5.0

100% perfection

DIMA L 
Rating:
4.0

Customer did not leave a comment.

CATHERINA R 
Rating:
5.0

Customer did not leave a comment.

Janice V 
Rating:
5.0

Exsellent in everystep. Very profesional end fast worker, nice and friendly.

NINA S 
Rating:
5.0

Customer did not leave a comment.

Ricardo G 
Rating:
5.0

Customer did not leave a comment.

Orlando L 
Rating:
5.0

very good drive

SLAWOMIR C 
Rating:
5.0

Customer did not leave a comment.

Lisa C 
Rating:
5.0

Nothing

Jose A 
Rating:
5.0

Very prompt and professional worker.

Tony C 
Rating:
3.0

Fix your online check in. It's horrible

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

VASYL B 
Rating:
4.0

You are overcharging for gas due to inaccurate fuel gauge . I drove 11 miles total, I added 1.5 gallons of gas and then was charged for an additional 2 gallons at check in.

Ingo P 
Rating:
4.0

Customer did not leave a comment.

arnold g 
Rating:
5.0

Customer did not leave a comment.

Charlene N 
Rating:
3.0

The guy at the counter was very rude, barely said anything to me besides scan your id and you can leave now. The U-Haul was in ok condition, not the cleanest but was durable, however we had to throw away two half empty water bottles and a beer can.

Alexandria D 
Rating:
5.0

Customer did not leave a comment.

Andrii L 
Rating:
5.0

Great service

Samir B 
Rating:
5.0

Truck was out of battery so i had to call my parents to come by and jump start it, wasted like 2 hours on that.

mykola v 
Rating:
3.0

U-Haul is the problem not your locations

tom n 
Rating:
5.0

Check engine light was on and there was garbage in the box. We cleaned it up because we didn’t want to be blamed for it. Good experience overall.

Paul C 
Rating:
5.0

Customer did not leave a comment.

Nazarli D 
Rating:
5.0

Customer did not leave a comment.

Mateusz J 
Rating:
5.0

Customer did not leave a comment.

Kurt J 
Rating:
5.0

FAST AND GOOD SERVICE

Sergio P 
Rating:
5.0

Customer did not leave a comment.

DANIELLE M 
Rating:
5.0

Customer did not leave a comment.

DANIELLE M 
Rating:
5.0

Customer did not leave a comment.

Antonella D 
Rating:
4.0

Customer did not leave a comment.

HILARIO M 
Rating:
5.0

Tell them to talk to Eugene

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
5.0

The inside of the 10 foot cube van had some garbage in it. But the biggest problem was that there was no windshield wiper blade on the passenger side of the vehicle. I called and talked to two individuals at the Ace. Had no remedy or solution for it. I rented the vehicle for roughly 4 days. When it rained, I just folded the blade up, to prevent scratching the windshield. I was not happy about that. And, the wiper blade was not stolen while in my possession.

jose a 
Rating:
4.0

Customer did not leave a comment.

arnold g 
Rating:
3.0

Tail light was out. Truck was dirty with wood when received. Driver door couldn’t be open from outside due to missing key knob.

Israel O 
Rating:
5.0

This has been my best experience with a uhaul location to date. Everyone at the Ace Hardwas very friendly! 10/10 recommend this store.

vonn j 
Rating:
5.0

received very good service here at Ace. Didn't have a reservation, but everything still went smoothly.

louis c 
Rating:
5.0

Excellent staff. They are very helpful and knowledgeable.

Camil N 
Rating:
5.0

Everything was perfect, Thank you

Dragan K 
Rating:
5.0

Customer did not leave a comment.

MYEONG H 
Rating:
5.0

Customer did not leave a comment.

SIMEON G 
Rating:
5.0

Customer did not leave a comment.

Maria c 
Rating:
3.0

1. U-Haul agent booked me for 5am. Upon Arrival, ALL vehicles were behind a locked gate. Scheduling doesn’t open till 7:30 am; U-Haul store doesn’t open till 8am. 2. While getting breakfast at the neighboring Walgreens, I noticed the Trucks behind the Facility. 3. Eventually I found the Lock Boxes, but then the U-Haul App would not provide a code. 4. U-Haul agent said I had not completed the Approval Process, and had to make changes on their end before I was ultimately able to upload my ID and such. This STEP could have been handled BETTER with more Transparent Communication as I had already reserved via Mobile Pickup. Had I known, I would have completed this beforehand. Ultimately once ALL the kinks were worked out, it was pretty smooth. Then I ran into a similar issue when attempting to return the Truck (different facility in a different city). No code in Mobile App, no lock boxes to be found. 72 hours later U-Haul was calling “where are the keys?” “In the Glove Box” In the end, nothing wrong with either facility. U-Haul IT just needs to post-mortem these items.

Hank R 
Rating:
2.0

Not only was my truck given to someone else but they gave my truck away under my name and reservation. And I told them I needed it for 4 hours and no one found it necessary to tell me that they would be closed when I returned and my car would be locked in their parking lot. There was garbage in the back of the truck when I received it.

Corey V 
Rating:
3.0

Customer did not leave a comment.

Clifton H 
Rating:
5.0

Customer did not leave a comment.

SLAWOMIR O 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
1.0

There was a problem with the truck , truck needs a tune up and was not well maintained. Had trouble accelerating. Brake light on the dash was beeping and blinking the whole time while driving. I drove less than 12 miles and was skeptical on the truck.

William R 
Rating:
5.0

Customer did not leave a comment.

Andrii V 
Rating:
5.0

Great service , truck was at the location ready to go , if you’ve rented a dolly make sure is in the truck or ask a rep to bring it out to the truck

Elio P 
Rating:
5.0

Truck was kind of dirty in back. Check engine light was on and muffler was loud

Mike F 
Rating:
3.0

Customer did not leave a comment.

Jose C 
Rating:
3.0

Customer did not leave a comment.

Jose C 
Rating:
5.0

Norridge Ace & there staff, Melissa, Dave, & a few others went above & beyond to assist with my trailer rental not only before but during and even after!! I would never rent a U-Haul anywhere else and always trust the folks at the Norridge Ace Hardware for my needs!

GIUSEPPE Z 
Rating:
5.0

Customer did not leave a comment.

Ken S 
Rating:
5.0

Customer did not leave a comment.

Kurt J 
Rating:
5.0

The person was very help full and niece service even that it was kind of late when I went in

Rafael B 
Rating:
5.0

Customer did not leave a comment.

Martin M 
Rating:
3.0

The older man behind the counter was very rude and hated his job and was awful to deal with. The van was given to us with a couple of lights on for low tires. We took it was felt it was not that safe.

Anthony G 
Rating:
5.0

Great service, very professional !

NIHAD N 
Rating:
4.0

The truck issued to me had various dash lights on. ABS and low tire pressure. It also stated that the stable link (I think) needed to be serviced. They quickly swapped it out after notifying them. Just delayed me about a half hour.

Bruno M 
Rating:
2.0

Check in process and return were a complete mess. During check I was ignored multiple times. When I finally was helped the people doing my check in were clueless. Even with a confirmation email they were confused and dumbfounded. Kept asking me if my name was Ilene. Asked me multiple times if I was gong one way. Couldn’t find my reservation. A complete mess. On return they asked me multiple times where I got the truck from. From this location I told them. Tat seemed to confuse them even more. Horrible experience. People could use more training on the system and costumer service.

Keith L 
Rating:
3.0

The drop off process was not through enough. I was told to hand them the keys and I was good to go. I would have expected to do a walk around and check fuel gauges and such. I left the haul with more gas than I had when I picked it up but the gentleman that took the keys from said it had only an eighth of a tank. It was well above a quarter. It was returned with the required amount. I mention this because I received an invoice stated that I was charged a $30 fuel service fee and $25 for 5 gallons of gas. This charge did get dropped, but had we done a walk around it would have never became an issue. The truck was awesome and performed perfectly. Thank you!

JOHN H 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R 
Rating:
4.0

Customer did not leave a comment.

JOSE P 
Rating:
5.0

Customer did not leave a comment.

vita c 
Rating:
5.0

It was a really easy process to pick up and drop off. When I called to ask a couple questions, they were responsive, friendly, and helpful.

Jorge P 
Rating:
5.0

Very easy check in and check out. Person helping me was super nice. Every one at that location is always very helpful.

Mary B 
Rating:
4.0

Customer did not leave a comment.

DANIELLE M 
Rating:
3.0

Customer did not leave a comment.

Ashutosh D 
Rating:
5.0

Melissa and the rest of the team were so helpful and accommodating. Great store.

Dominick O 
Rating:
3.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH K 
No reviews have been submitted for this location.

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