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THOMAS R.
Customer Reviews for Norridge Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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How's about this location, Norridge ace hardware stop stealing from its customers. I took pictures of the milage AND fuel BEFORE I left the lot. They charged me 3 gallons of fuel to go 5.2 miles! Do the math! They are stealing and over charging customers and I WILL take this further. I absolutely hate being taken advantage of.
anthony P.Customer service was excellent at ace hardware uhaul pick up/ drop off.
Tom M.Fill the gas tank up
Timothy L.Best customer experience I've ever had renting a Uhaul ! Gracias
Edward K.Very professional an nice
RANDY W.I've rented here many times and always have good service. Manny in particular has been wonderful.
rosemary L.Everything went smoothly with the rental. Truck was in great condition. The person who handled my transaction, Manny, was very polite and explained things thoroughly. Will definitely use Norridge Ace Hardware for my next rental.
William R.Wonderful customer service, great 9 foot van.
Jennifer L.Good!!!!
ANDRIY D.Super friendly and helpful.
Dawn S.The entire process moved smoothly, as planned, and professionally.
Mary L.Excelente
Telmo V.Great service excellent
BABITIR M.Evan at Ace, you cannot ask for a more knowledgeable, friendly, and helpful person to make the Uhaul experience perfect.
Parris G.Given the well below 0 temperature, I highly recommend this location
Paul C.The old guy who was hell bent on not renting the vehicle giving execuses, I felt very bad going to location and being treated like that. I was happy I met a young guy who fixed the issue we had with truck had it not been for him I would have had a major issue in hands after booking the vehicle a month in advance
Vikas N.So unpleasant experience
Zoran M.They're helpful and great customer service.
Joel V.The person at the counter who initially greeted me and helped me, was awesome. He was very friendly, answered my questions and walked me out to my rental van. The person that checked me in when returning the rental was very rude. He made me feel like inconvenience since he was talking to another customer. I waited my turn, I didn't interrupt him. Then he got mad because he had to walk to the back of the parking lot to check the van which is where I was told to park when I returned. When he came back into the store he literally yelled at me for leaving garbage in the console and floor of the van. I politely told him that stuff was there when I got in the van. It was a pen and a roll of scotch tape. Then he turned his back on me while he used the computer. Without turning around or thanking me, he told me I could leave, I was all done. If I had not had people waiting for me, I would have found a manager. If I could rate the people separately, he would get a 1. From his experience, I will not be back to that store for anything, let alone renting a Uhaul.
Tracy C.Very hidden- no signage for help or location to park trucks.
Alexander G.The staff at the Norridge Ace Hardware is outstanding!! Melissa, Dave, and Evan did everything in their power to make sure I had a successful U-Haul experience!! I will definitely use their location in the future for all of my U-Haul he needs!!
GIUSEPPE Z.Very helpful. Nice people to deal with
Anthony S.Fantastic, quick service. Simple check out and check in. Friendly and helpful team. Would highly recommend this location.
Christine R.Friendly staff highly recommended
Bledar J.The employed at Ace Hardware went above & beyond to make my rental a breeze. I was disappointed with the local car rental agencies and the staff came thru for me. Malissa was the best!
MARK S.don't sent a truck on a long distance ride with a speed cap on it.
Stacy L.The truck cab was filthy dirty when I picked it up. The console area was extremely dirty andvtrue floor of the cab even had a "fresh" leftover french fries on the floor from previous renters. I made Dave the manager aware of it before I left the parking lot and her gladly offered me a new truck if I wanted it. Lastly, the accuracy of the gas gauge when I checked in was off by am 1/8 and when I tied to check out the u haul app wanted to charge me an additional Al $30 for gas. One of the employees checked me out manually and resolved the issue. They showed the tank was at 1/2, when it was really closer 3/8 full. Overall very pleased with Norwood Ace Hardware rental location. People are friendly, prompt and helpful.
Kurt J.The wipers were horrible the staff was very rude except for the last guy that worked with us and the alignment of the truck was off
Josue R.Keep the same good service
roy W.Manny was extremely helpful and professional
Demeko C.Great work and service.
GUILLERMO M.Went to this location and was told if I did not have a reservation they did not have anything available. Told me to go to another location. Went outside and got online and was able to get a reservation where they told me they did not have anything available. Employee looked dumb after I walked right back in there after they told me to go somewhere else cause they had nothing. I call it straight laziness
Jose R.Everything went well.
James M.location is one thing, mysterious uhaul -lure-bait web is another. customer service to reach -WOW- need to keep on pressing "to speak press1 " ???? "to contact customer service..." what ? guys - I just try to reach human being, nonsense. sms, emails being send wow, "you will receive phone call" wow- you know the difference between product and overengineering? so today skill is to get rid of some nonsense features and keep it simple OVERengineered, undermanaged .Period
Piotr N.No dolly available. Possibly notify via email prior to pick up
Mariana L.