Customer Reviews for Norco Rentals
(U-Haul Neighborhood Dealer)

545 reviews

1246 6th St   Norco, CA 92860
(Across from Norco’s Lion Club)

(951) 268-9923

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: 8 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(951) 268-9923

1246 6th St
Norco, CA 92860
(Across from Norco’s Lion Club)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: 8 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The men there were very helpful without mansplaining anything!! Great job, boys.

Debra Roybal 
Rating:
5.0

Nothing the guy's that helped me is great. I have been to this location twice and the same gentleman helped me. He is awesome he is very friendly and professional.

Bretz Alexis 
Rating:
5.0

Customer did not leave a comment.

Teodora Thornton 
Rating:
5.0

Customer did not leave a comment.

Lazaro Diez 
Rating:
5.0

Bill and Cory both treat each person with lots of respect and make moving ----easier !!!

Linda Jones-Crowder 
Rating:
5.0

Customer did not leave a comment.

Linda Jones-Crowder 
Rating:
5.0

My experience was fantastic. Bill who works there treated us with respect and made moving a lot more pleasant than it could be. He was such an uplifting and pleasant person during the whole process. He was thorough and made sure everything was in good condition and well maintained. He answered the phone immediately and took care of all our needs. I recommend this location because I know Bill will always treat people with respect and courtesy. I would never rent a truck at another location because this employee makes it all right without telling or complaining to anyone. He is the greatest part of U=Haul!!!

Linda Jones-Crowder 
Rating:
5.0

Customer did not leave a comment.

Michele Shams 
Rating:
5.0

Customer did not leave a comment.

Rich Liddell 
Rating:
5.0

Here is what makes this location 6th Street, Norco, tops and why I give repeated and lots of business and recommend this location to everyone, friends, and family. This employee at this location treats people with utmost respect and actual concern for them. This makes moving so much easier and adds a little joy to the hard work! He is always right there, on time, gets things done very efficiently, and can be counted on to have all ready and all put together for his customers !!! Wowee------A+ --- to this employee and A+ to U-Haul- 6th St. Norco, for this outstanding, employee !!!!

Linda Jones-Crowder 
Rating:
5.0

Location 6th Street, Norco, tops I give repeated and lots of business and recommend this location to everyone, friends, and family. Employee at this location treats people with utmost respect and actual concern for them making moving so much easier adding a little joy to the hard work! He is always right there, on time, gets things done very efficiently, and can be counted on to have all ready and all put together for his customers !!!-----A+ --- to this employee and to U-Haul- 6th St. Norco, for picking and choosing your employees so well because this is an outstanding, employee !!!!

Linda Jones-Crowder 
Rating:
5.0

Excellent customer service Very clean and convenient

Kathleen Rodriguez 
Rating:
5.0

Customer did not leave a comment.

James Archuleta 
Rating:
5.0

I’ll never go anywhere else

Lori Eckstein 
Rating:
5.0

Customer did not leave a comment.

Jan Bennett 
Rating:
5.0

They close to early on Saturday with no key drop off so I had to drive back on Sunday even though I needed 8 hrs as requested and finished exactly at 5:00 they were closed so NO I would not

Damon Kenney 
Rating:
5.0

excellent customer service

jesus ortiz 
Rating:
5.0

I really like this U-haul location. The owner is friendly and great to work with, and it has been really quick and easy to rent U-haul trucks on the two occasions we've had reservations. I plan to continue visiting this location for all of our U-haul needs!

Lesley Porter 
Rating:
5.0

customer support was fantastic.. in and out quick so i can get things done with what time i had of that day.

henry tran 
Rating:
5.0

Customer did not leave a comment.

Lisa Brenner 
Rating:
5.0

Truthfully I rented a uhaul maybe 3 years ago from a location down the street and it was a horrible experience with the vehicle. Literally because it smelt so bad like something died in there and smoked. So I was nervous how my experience today would be but it was great. Vehicle was great. Smelt just as you’d expect more so but not in a gross way. Just being truthfully honest here. Loved norco rentals for their help also.

Kourtney Slusser 
Rating:
5.0

Customer did not leave a comment.

LUIS PRADO 
Rating:
5.0

Excellent customer service at pick-up and drop off. Could not have asked for a better experience.

randall hawk 
Rating:
5.0

Great customer service with quick check in and out.

Anita Flores 
Rating:
5.0

Customer did not leave a comment.

Amy Johnson 
Rating:
5.0

Nothing. Everyone was so nice & I got a truck pretty much at the last minute. Totally recommend.

Cheryl Hill 
Rating:
5.0

Kudos to the guys there in Norco! A very pleasant experience - we will be back! (The wife wants to rent a Bobcat) :)

Michael Chapman 
Rating:
5.0

Customer did not leave a comment.

Melissa Troxel 
Rating:
5.0

Salesman was super nice and helpful will definitely use this location again.

beccky mendoza 
Rating:
5.0

Stellar Service!

David Treser 
Rating:
5.0

This was the best U haul experience I have had. I’ve rented several trucks over the years from different companies, including Uhaul. This was the best experience I’ve had. Staff was friendly and truck was clean. Zero issues! I highly recommend this location.

Taylor Macy 
Rating:
5.0

Customer did not leave a comment.

Zoila Kilian 
Rating:
5.0

Customer did not leave a comment.

Jimmy Viorato 
Rating:
5.0

Very friendly and very easy to access. The vehicle was ready to go the minute we pulled in

Thomas Pryor 
Rating:
5.0

They guys there were great the check in and return both were flawless! Easiest rental I have ever done

Gerald Foster 
Rating:
5.0

Customer did not leave a comment.

long bach 
Rating:
5.0

Very helpful and friendly.

MICHAEL DEADY 
Rating:
4.0

Customer did not leave a comment.

Dazee Mora 
Rating:
5.0

Excellent customer service. Super fast Check in & out.

Kenny Nguyen 
Rating:
5.0

Customer did not leave a comment.

RobertT Greterman 
Rating:
5.0

I reserved the van a few weeks before on the app…they had it ready to go 5 minutes after I arrived the clerk was very nice, had a quick chat and I was on my way…Thanks

Peter Bakuwel 
Rating:
3.0

Customer did not leave a comment.

Gwen Chambers 
Rating:
5.0

Russ was great! Please let him know we are completely satisfied with the service he provided. He was specific with paperwork & rental details. We will definitely rent from Norco Rentals again.

Linda Kaigorman 
Rating:
5.0

Wry good service and equipment. Rental was fast, easy and pleasant.

Kelly Boardman 
Rating:
5.0

Great Experience - No problems - Very professional and nice.

Tammy Martin 
Rating:
5.0

Customer did not leave a comment.

Alfredo Aburtorivera 
Rating:
5.0

Customer did not leave a comment.

Betty Plancich 
Rating:
5.0

Customer did not leave a comment.

Paul Barnaby 
Rating:
4.0

Great Customer Service

DENSE YUNG 
Rating:
5.0

Staff was great, very helpful, got me checked in and on my way in no time. Would definitely be coming back to this location.

Steve Enoc Cortes Acosta 
Rating:
5.0

Customer did not leave a comment.

Mario Gosselin 
Rating:
1.0

Ran into a few issues with my moving situation call U-Haul the day before to inform them that I may need the truck for another day. The attendant said that I need to bring the truck back by 11:30 AM. I need the truck for another day instead of the attended allowing me to move forward by running the truck another day he said he had another client that needed a truck I made it back to U-Haul. Instead of the attendant allowing me to rent the truck another day I bring the truck back and he still charged me for another day. Unfortunately I had to go to a different U-Haul to rent another truck not so happy.

Jesse Jamison 
Rating:
5.0

Excellent customer service and friendly staff

mohanad alsawaf 
Rating:
5.0

Customer did not leave a comment.

Rhonda Savage 
Rating:
4.0

Not much

Albert Rojo 
Rating:
1.0

Customer service was terrible, and the truck was dirty inside with food. I had to clean it out myself.

Vicki Butts 
Rating:
4.0

Stop the false advertising! The vehicle says $19.95 but it does not post all the hidden fees uhaul applies to your bill. Uhaul is a huge scam and I do not recommend using their services until they are transparent with their pricing!

Philip Facio 
Rating:
1.0

Better communication with onsite staff and also with customer service via voice call...

SYREETA CRUMP 
Rating:
5.0

Customer did not leave a comment.

Mayra Medina 
Rating:
5.0

Please hire a helper for Russ, the lone employee at the front counter. He was trying to juggle several incoming phone calls and help another customer while trying to assist me. I felt sorry for him.

Lisa Parker 
Rating:
5.0

Customer did not leave a comment.

Danilo Victorino 
Rating:
5.0

They are great. Great place to rent from.

DENISE PRICE 
Rating:
5.0

Customer did not leave a comment.

Fernando Zaragoza-Ayala 
Rating:
5.0

Customer did not leave a comment.

Stacie Love 
Rating:
4.0

Thanks for staying after hours I would be able to drop off the truck and pick up my car thanks again yeah you all they really went out their way

Marc Hogan 
Rating:
5.0

Customer did not leave a comment.

Patricia Lindsay 
Rating:
5.0

Customer did not leave a comment.

Robert Lamb 
Rating:
5.0

Customer did not leave a comment.

Luis Estrada 
Rating:
4.0

When it comes to moving time, U-Haul is on the checklist every time. Love the mobile check-in. I’ll tell everybody about this new feature (new to me anyway)

Nattapong Srisukontha 
Rating:
5.0

Customer did not leave a comment.

Tariq Rao 
Rating:
5.0

The inside of the truck bed had dirt and leaves. I am sure it was swept once but because of the winds we were having it was pretty dirty by the time we picked it up. Need to be swept again.

Wayne Sant 
Rating:
5.0

Customer did not leave a comment.

isabelle san martin 
Rating:
5.0

Unknown to the facility the truck was making a really bad ratting sound coming from under the cab area of the truck. They saId they will check into it. They are great at this location. I will use them again and highly recommend them to anyone in the Norco area.

Summer Gonsalves 
Rating:
5.0

Greeted by employee and truck was ready to go.

Ann Davis 
Rating:
4.0

Customer did not leave a comment.

Curt Minich 
Rating:
1.0

Notified me 11 hours in advance of the reservation change so I didn't give me time to choose another method. It was so hard and painful Even if you make a reservation in advance, it is useless as you change it unilaterally and notify me.

YOUNG KWON 
Rating:
4.0

Customer did not leave a comment.

Elamariel Narisma 
Rating:
5.0

Excellent service

Richard Romo 
Rating:
5.0

Very much appreciate the no hassle pick up and drop off.

Michael Gamboa 
Rating:
5.0

Customer did not leave a comment.

Pamela Duque 
Rating:
5.0

The representative was beyond amazing , he told me exactly everything I needed to know. Definitely a 10 out of 10

miriam gurrola 
Rating:
5.0

Customer did not leave a comment.

Arthur Neria 
Rating:
5.0

Customer did not leave a comment.

Michelle Ramirez 
Rating:
5.0

None, Manager Rust is very professional, helpful and I will continue to use this location when I need a U Haul truck.

Richard Bankhead 
Rating:
5.0

The U haul website sucks!! What is the point in picking a place to pick up a truck, to later be sent to another store? Very frustrating!

Darwin White 
Rating:
5.0

Just keep doing what you are doing. They really helped us out on such a short notice

Rodney Adams 
Rating:
4.0

Customer did not leave a comment.

Sanil Bham 
Rating:
5.0

Great customer service all around

Jessica Summers 
Rating:
5.0

Customer did not leave a comment.

Robert Rodarte 
Rating:
5.0

N/A

Valerie Valdivia 
Rating:
5.0

Customer did not leave a comment.

John DiBenedetto 
Rating:
5.0

Just seemed expensive that all. Service was excellent

Beaann Reynolds 
Rating:
5.0

Before I even pulled into the facility someone was already waiting to remove the trailer and hitch! Great service both outside at drop off and checking out at the front desk.

Jacob Castellanos 
Rating:
5.0

No improvements easy In and out process!

Brent Pfeifer 
Rating:
4.0

Customer did not leave a comment.

Brian Nix 
Rating:
4.0

Customer did not leave a comment.

Michael Saunders 
Rating:
5.0

Great place with good service

gordon gregg 
Rating:
5.0

Customer did not leave a comment.

Carmen Vielman 
Rating:
5.0

Customer did not leave a comment.

Todd Wright 
Rating:
5.0

Customer did not leave a comment.

Michelle Amaya 
No reviews have been submitted for this location.

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