Customer Reviews for Niantic River Transmission
(U-Haul Neighborhood Dealer)

516 comentarios

113 Main St   Niantic, CT 06357

(860) 691-1483

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(860) 691-1483

113 Main St
Niantic, CT 06357

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

outstanding staff, very helpful

Will N. 
Clasificación:
4.0

Very easy picking up and dropping off the vehicle. Salesman was accommodating and efficient.

Paul R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica D. 
Clasificación:
4.0

Tom helped with everything we needed and was very polite

Letitia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
2.0

The location was tricky. Ended up parking down the street in a restaurant parking lot due to lack of parking at the pick up location. I had the reservation set for several days before pick up and the truck hadn't been assigned yet when I got there. The keys were not in the lock box but a guy grabbed them afterward from the office. The gentleman working there was very nice and got me out the door with the proper truck. But definitely not a swift experience.

Jacinta N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Margery B. 
Clasificación:
5.0

Lou has always taken great care of us in whatever type of vehicle for the situation we needed.

VICKY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian R. 
Clasificación:
1.0

Overcharged my account, two hand trucks not supplied but charged for even after two phone calls. Then two weeks later another charge for uhaul.

Jennifer M. 
Clasificación:
5.0

The friendly helpful staff was able to get me a 15 foot truck for 3 days when no one else could! Beautiful location right on the bay! Can't say enough good things about this location!

JASON W. 
Clasificación:
5.0

Excellent service from a friendly staff. Check in and out was super quick and easy. Vehicle i

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

joanne B. 
Clasificación:
4.0

Service at the Niantic location was very good. But the U-Haul app is unreliable, clumsy and in need of a professional rebuild. The phone support wait was an hour. Surprisingly poor customer support from a national corporation.

Kevin R. 
Clasificación:
3.0

More room for the vehicles

David G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emma M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pablo R. 
Clasificación:
5.0

The owner of this establishment was super friendly and helpful with my questions during my reservations. He assisted me as much as he could to ensure it went thru as the site kept signing me out and moving me along in my reservation check in without completing steps needed (photos of vehicle and dashboard) I took photos knowing i would need them.

Bethany V. 
Clasificación:
5.0

Friendly, responsive, competent people providing valuable service. No recommendations for improvement

Bernard C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

Great Customer service, and Lou the Owner was Wonderful..always a pleasure here.

ERIC W. 
Clasificación:
4.0

A completely good experience except for the end where someone called me to tell me that they had a problem with their staff and their computers and wanted me to change my rental. Then I was overcharged.

Katie S. 
Clasificación:
5.0

I rent fairly frequently, all worked out well. Vehicle was new, less than 5K miles

JEFFREY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

alan Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachel A. 
Clasificación:
3.0

I was over charged almost $800. I was charged for 800 miles when I went 180 miles. I only had the truck for 7 hours.

Trad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
2.0

I needed to extend my latest rental. I kept calling the location where I rented the van from. I left continuous messages with my phone number to contact me. Finally, the day of or before I dropped off the van. I stopped to fill the van up with gas. At the gas pump, a man rushed me. Jumped in front of me and stated he was taking the van. Proceed to state the van was reported "stolen". I looked at him with dismay and told him I was trying to call the location for days with no response. He even said he was following me from the pizza restaurant I stopped at to pick up food from. The police were called, I explained the situation and the van was re-rented overnight. I was a bit taken back. My hand was scratched by the man rushing me and I thought I was fighting to save the rental van. I thought the whole situation was totally unprofessional and would not recommend this location to anyone.

SUSAN P. 
Clasificación:
5.0

KEEP IT UP , I RENT HERE OFTEN

VITO F. 
Clasificación:
1.0

Would not use this location. Proprietor was closed when I went to pick up my reserved truck- did not respond to phone calls- left no instructions. Had to call national number to finally get access to a truck. Wasted an hour of my time. Rent from Essex or Groton location.

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
3.0

More expensive than expected. Gas tank was 3/4 full at pick up returned with same but ended up paying over 100 for a two day rental

Jamie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia T. 
Clasificación:
1.0

The entire online process is horrible.

MaryCathetine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug F. 
Clasificación:
1.0

My initial reservation changed locations further away from my moving route. The truck's battery needed to be replaced (I had to get it jumped twice, the second time it died was after five minutes stopped and off while pumping gas). I had to fill extra gas just to make sure I could leave the truck running while loading/unloading so it wouldn't die again. The drop off location was in a dark location on a busy road and I didn't have much room to park. I could handle it, but it was all unnecessarily added stress to an already stressful day that caused me to waste time and spend more money than anticipated. The man running the shop (I didn't catch his name) was solid and helped me get on the road quickly when I picked up. Shop office was a mess, but I get it, they're mechanics first and foremost so all is well. Honestly, the battery issue exacerbates the otherwise mundane issues of reservation locale and parking. I feel like I shouldn't be paying for a truck that I have to jump start multiple times.

Spencer F. 
Clasificación:
1.0

The U-Haul truck was broke down in my driveway for 3 days with a dead battery. I tried to call the place to no avail. I used my triple a to get this issues resolved.

Amie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward T. 
Clasificación:
3.0

Almost no parking for customers. They charged insurance that I declined and then up-charged when I returned it by $11 with out notifying us. No one was there for pick up or drop off. Nasty notes were written on the door demanding refunds form customers.

Josephine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
2.0

The mobile phone part of the process was buggy, slow and complicated, especially with an older phone (iPhone6) that couldn't take photos when connected to the UHaul site. I will not use that rental feature again.

Charles B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica D. 
Clasificación:
5.0

Professional.smooth thank you

Gerlayne M. 
Clasificación:
5.0

Always there when I need them in Niantic!

DORIS C. 
Clasificación:
5.0

Maybe a guide for smartphone hook up and a clear all button after renting or something. Truck was the best part of the trip, thanks again!

chris K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria camila S. 
Clasificación:
3.0

This was a tough place to park. All the spaces were taken, so we had to stop in the road and ask them to make some space for the truck. We had to drive around town three times before it was clear to pull the truck in. Then we had to make an account and take pictures of the return. It took me about 20 mins to figure that out. The return was harder and longer than the pick up.

Vernon B. 
Clasificación:
5.0

No issues. Very happy.

JOSEPH I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brayton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dudley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason N. 
Clasificación:
4.0

Everything is so expensive these days.....but good moving experience,thx

Mark K. 
Clasificación:
3.0

Air conditioner smells like mouse urine when running. Install air freshener on outlets!

Henry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ethan R. 
Clasificación:
4.0

U-Haul reps were professional, courteous, and accommodating. 15' truck was clean inside and out and easy to drive. Description and interior box measurements were accurate. Gauge gas estimates were also accurate. I am short, so it was a big step into and out of the cab. Not being used to such a big step, I found myself grabbing on to the door to avoid a fall. Running boards or at least warning stickers would be a good addition. A backup camera would also be a nice addition for solo drivers.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

Everything was great except we had to vacuum lots of dog hair from the passenger seat.

Angela R. 
Clasificación:
5.0

I did not receive a confirmation call the night before as was indicated on the paperwork of the confirmation from the online reservation. All in all it was our first time and van was clean and well maintained. Easy pick up and drop off and staff cordial.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

don P. 
Clasificación:
1.0

Clean vehicle before renting it to a customer. Pet hair on the seats as well as dirt and sand in the cargo area is unacceptable. Windshield filthy and covered with bugs! Service location should be open and available for check in and return of vehicle. I was very disappointed with the rental process although mechanically the van was fine.

Patricia N. 
Clasificación:
4.0

The owner was very helpful

Tyler S. 
Clasificación:
4.0

The location was convenient for me and the person who processed the paperwork was pleasant and helpful. Luckily there was room to park and leave my car there for the several hours during which I rented the truck.

Judith S. 
Clasificación:
5.0

Could not use link to return truck. Niantic returned it for us. After a really long separate trip we didn't have the energy to fight with the internet or an app.

Kimberly B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

Nothing, this was the easiest experience in my decades of renting a U-Haul.

bob J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan G. 
Clasificación:
5.0

Very helpful and quick

kamille D. 
Clasificación:
3.0

The office area was very messy and unorganized.

Ann marie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
5.0

The store front leaves something to be desired however the staff were the most engaged and attentive of my u-haul experiences.

Eben A. 
Clasificación:
5.0

It had been raining quite often recently in this region, so the van was a bit dirty as a consequence. Not a big problem, just an FYI, overall good experience.

WILLIAM B. 
Clasificación:
3.0

Staff was friendly and helpful, but it took a very long time for the owner to print the agreement, and as it was Christmas Eve we were short on time. The truck itself was mildewy and needed to be cleaned once we got it home to load.

Christopher M. 
Clasificación:
3.0

The people at this location that assisted me were extremely helpful and friendly. Although it's not the mot eye pleasing location, they seemed to be honest and fair. Upon return they took the keys and checked me back in as returned. The final bill appears to be accurate.

Harold J. 
Clasificación:
5.0

Such a nice owner...and the van was clean and a joy to drive. Will absolutely rent from this shop again.

Nancy F. 
Clasificación:
3.0

Niantic River Transmission was fine. The U-Haul system charged me two full days for a 3 hour rental. The owner attempted all avenues to fix the problem while I was standing there. They said they would try and fix it the following day, as my rental was after U-Haul corporate business hours. I fully believe they did. I was charged an exorbitant rate ($76) for a lousy 3 hours. If you folks actually read these, I believe a partial refund is in order. Again, Niantic River did need seem to be the issue but rather the U-Haul system.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VITO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvatore R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david G. 
Clasificación:
3.0

Great that is it local but there are no people around to check in or return. Return online was horrible with it not allowing pictures in the camera roll and wanted new ones which we could not due since all was dropped off.

Carlygene W. 
Clasificación:
5.0

The truck was clean and the location for me was very convenient. The representative was very friendly and helpful and I'd recommend this location to anyone.

Richard A. 
Clasificación:
3.0

El cliente no dejó un comentario.

wiliam B. 
Clasificación:
2.0

Not charge for two days when used one

Stevphen M. 
Clasificación:
5.0

Allways , great

VITO F. 
Clasificación:
5.0

Everything went great!! I will definitely use this location and service again! Thank you!!

Melissa W. 
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