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Baird d
Customer Reviews for Newnan Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Customer service was great and very friendly.
CHANDRA Tthis location and the equipment were good but the bad thing is that it was a second option that we had to use (also the technical support was very good and solved our problem quickly). The initial problem was that the application indicated that there was a unit available in another town and when we got there everything was actually closed. The application was not updated and we had to solve it with an agent.
Omar CWhen they reserve it and they got a fee, make sure they pay it before. Don't have them go to the place when they're closing standing outside freezing for like a hour on the phone with customer service then get the truck and they put the wrong time on it then they charge my card $384 When they won supposed to owe me money for the previous U-Haul service that they did so bad on and I drove to like three locations and they didn't have no U-Haul there wasted my gas and everything so I'm very upset with U-Haul. I would not recommend them to anybody
Brandon HWanted me to do everything on my phone while he just stood and looked at me. If I did that why do you have a location open? I usually use the location down the street. And that's the only location I will be using from bow on.
CHRISTOPHER RThe guy checking me in was very rude
DARION FI used the 24/7 service. The whole process took over an hour just to pick the truck up and I still couldn't get an hour extension to accommodate the hassle. This was the worst experience I ever had with Uhaul.
Rashida WProvided excellent customer service, was really nice and very efficient! Would and will recommend to people I know
Nicole LThe truck I rented was an older truck with lots of miles. I would improve with newer vehicles. The one I drove acted like it was struggling.
JERRY IEverything was in order. Trailer was clean and well maintained.
CHARLES DManager there was very knowledgeable but also condescending and seemed to be on a power trip with some of the comments he was making. Just my experience but maybe something to look into if more than one person experiences this behavior.
JONATHAN GThe customer service guy was very nonchalant wasn't informational very cold towards us
Stacy DI did not receive the extra equipment that I paid for.
Christopher MLarger Parking Lot.
Donald HCan't comment on much. He Only asked if trailer needed any attention.
BILLY KDon't believe you can improve on service provided by Mr. Paul Miller. Very knowledgeable and professional.
FRANK RNinguno
WAYNE SGreat service.
JOSEPH MSides of the truck were beat in top and bottom truck cab had a ants nest in it didn't discover that until loaded up on the trip already and the truck i picked up was barely running seemed like it had a misfire would shake the truck violently at idle and they didnt have the appliances dolly i reqested overall horrible experience
JOHN REverything was good. Only thing is I called the day before picking up the truck to ask how do I pick up the truck before hours. The lady told me thst they opened at 7 am so i shouldn't have a problem. I got there at 7:40 am and a guy there told me they didn't open till 8:30 am and that I needed to scan the qr code that was on their window. That was frustrating because I was on a time line.
Mindy HEverything went smoothly and great customer service
James BGentleman was extremely rude and obnoxious!! A little on the racist side! Probably as bad as they come when you talk about attitude! I would never recommend and rent from this location!!
MYRON BTruck was practically brand new, drove well and pulled the car trailer with no problem.
JEFFREY HND
James FWonderful, great place
JESSICA MNada
Sharon TBest place to rent a truck or trailer. Always friendly and helpful.
PAUL MCustomer service was TERRIBLE !!!
Kameron BNice store and staff
SCOT HI never received a phone call for the discrepancy on how I was being billed. I was just charged the full amount, no explanation.
JAIME CBest service. Even takes you out to equipment and makes sure everything is good.
PAUL MThe operators overt religious and sexist messaging was deeply offensive. He had gospel preaching playing on the TV and on the main desk were tracts that declared a woman's role was to obey her husband.
Peter SOur original reservation was in Sharpsburg ga. We arrived to pick up the trailer but it was not there. We had to drive across town to this location. Although we were treated great, we should have been notified that we needed to go to a different location. We wasted over an hour of a very busy day.
phil bThe only thing is I paid for furniture pads and never got them.
Patrick MVery friendly and efficient. Thank you
EDWARD BOther than the convenience of location. Not sure I'd use this one again. The owner/manager was rude. Never greeted when I entered the storefront while he was carrying on a personal conversation as loud as the offensive radio broadcast. Do better mister and if you're going to have Christian based broadcasts playing you should probably live the teaching. HYPOCRITE
SHARON SWas Charged two different amounts. Neither one was right.
courtney sThere was no personal customer service. We felt like we were an inconvenience.
jeffrey mWe reserved a truck 3 weeks out. Today, there was no truck available. Had to use the largest trailer you had. Took 3 trips instead of 1. And was not offered any type of discount
Joseph pThe van smelled and the seats were covered in dog or cat hair
Julius BStaff could be more plesant.
Tammy HThe gentleman assisted me with getting the gate opened. He was very nice. The facility and the unit was very clean. Gracias
Dina E | ReservationOnly talked to Paul 3 times, we were only there for about 4 months. Paul was helpful and nice to deal with
KENNETH B | Overall ExperienceHelpful and laid back at this location. Processed my return quickly!
Kirk BThis online app thing is inconvenient and almost did not work. The guy that check me out never told me they were closed on my drop off day. Even after I confirmed i was dropping off the next day when they were open and he would be there. I confirmed this a few times during pick up and was never told they would be closed. The app is very inconvenient and stressful.
Heather MStaff helped walk me through hook up instructions verifying I felt safe and could safely haul off equipment
Kyle SEverything was good. Only change is having to upload license twice for registration and pickup.
Terry BContinue to keep up the good customer service. Gracias
STEPHANIE MOwned by a really good guy. He's really nice, and that made me happy.
Caitreona CKeep doing what doing no complaints 😄
Sherry SAwesome service!
Robert MI rented a trailer with a ramp and it did everything I needed it to. I had no issues with the trailer or the rental process.
Kent MImprove customer service.
Sean FCustomer service can use improvement.
Antoine RIt wa great place
Kelly T | ReservationDropped off after hours. Vehicle was checked in with no issues due to the return location on the contract.
Shady CBuen cervicio
Grace MThis rental was very easy. And very fast.
Michael SWe returned everything after 9 PM, so there wasn't anybody there. The instructions on the website were incorrect it told us to go to 10 Franklin Rd., correct address is 24 so we were driving up and down the road for a bit till we found it.
Danny MThis was best storage experience I've ever experienced.
CLARA P | Overall ExperienceWe had a unit here for several years. Never had any problems.
ROSEMARIE M | Overall Experience