Customer Reviews for Newnan Self Storage
(U-Haul Neighborhood Dealer)

571 reviews

24 Franklin Rd   Newnan, GA 30263

(678) 552-2732

Office Hours

  • Mon: 8:30 am–6 pm
  • Tue: 8:30 am–5 pm
  • Wed: Closed
  • Thur: 8:30 am–5 pm
  • Fri-Sat: 8:30 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 552-2732

24 Franklin Rd
Newnan, GA 30263

Services at this Location:

Office Hours

  • Mon: 8:30 am–6 pm
  • Tue: 8:30 am–5 pm
  • Wed: Closed
  • Thur: 8:30 am–5 pm
  • Fri-Sat: 8:30 am–6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Was Charged two different amounts. Neither one was right.

courtney s 
Rating:
4.0

Customer did not leave a comment.

Vanessa G 
Rating:
4.0

Customer did not leave a comment.

Joel R 
Rating:
3.0

There was no personal customer service. We felt like we were an inconvenience.

jeffrey m 
Rating:
1.0

We reserved a truck 3 weeks out. Today, there was no truck available. Had to use the largest trailer you had. Took 3 trips instead of 1. And was not offered any type of discount

Joseph p 
Rating:
3.0

The van smelled and the seats were covered in dog or cat hair

Julius B 
Rating:
3.0

Staff could be more plesant.

Tammy H 
Rating:
3.0

Customer did not leave a comment.

sammie j 
Rating:
5.0

The gentleman assisted me with getting the gate opened. He was very nice. The facility and the unit was very clean. Thanks

Dina E  |  Reservation 
Rating:
5.0

Only talked to Paul 3 times, we were only there for about 4 months. Paul was helpful and nice to deal with

KENNETH B  |  Overall Experience 
Rating:
5.0

Helpful and laid back at this location. Processed my return quickly!

Kirk B 
Rating:
3.0

This online app thing is inconvenient and almost did not work. The guy that check me out never told me they were closed on my drop off day. Even after I confirmed i was dropping off the next day when they were open and he would be there. I confirmed this a few times during pick up and was never told they would be closed. The app is very inconvenient and stressful.

Heather M 
Rating:
5.0

Staff helped walk me through hook up instructions verifying I felt safe and could safely haul off equipment

Kyle S 
Rating:
5.0

Everything was good. Only change is having to upload license twice for registration and pickup.

Terry B 
Rating:
5.0

Continue to keep up the good customer service. Thanks

STEPHANIE M 
Rating:
5.0

Customer did not leave a comment.

Hannah P 
Rating:
5.0

Owned by a really good guy. He's really nice, and that made me happy.

Caitreona C 
Rating:
5.0

Keep doing what doing no complaints 😄

Sherry S 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Awesome service!

Robert M 
Rating:
5.0

Customer did not leave a comment.

JASON W 
Rating:
5.0

I rented a trailer with a ramp and it did everything I needed it to. I had no issues with the trailer or the rental process.

Kent M 
Rating:
1.0

Improve customer service.

Sean F 
Rating:
5.0

Customer did not leave a comment.

Mary T 
Rating:
4.0

Customer service can use improvement.

Antoine R 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
4.0

Customer did not leave a comment.

Donny c 
Rating:
5.0

It wa great place

Kelly T  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Jackie J 
Rating:
5.0

Dropped off after hours. Vehicle was checked in with no issues due to the return location on the contract.

Shady C 
Rating:
5.0

Buen cervicio

Grace M 
Rating:
5.0

This rental was very easy. And very fast.

Michael S 
Rating:
3.0

We returned everything after 9 PM, so there wasn’t anybody there. The instructions on the website were incorrect it told us to go to 10 Franklin Rd., correct address is 24 so we were driving up and down the road for a bit till we found it.

Danny M 
Rating:
5.0

This location has all the items on your website.

Richard W 
Rating:
5.0

Everything was handled professionally, and the equipment was top notch. That was most important. However, the owner could have been a bit more friendly and supportive in the process.

William C 
Rating:
5.0

Customer did not leave a comment.

Gene B 
Rating:
4.0

The person we dealt with was not very personable and a bit off putting. Perhaps having someone that can better deal customers and their questions.

Laura L 
Rating:
5.0

N/A

Randel P 
Rating:
5.0

Customer did not leave a comment.

Ragan M 
Rating:
1.0

I am disabled.there are no markings when the sidewalk goes down. I jarred my whole body and could have fallen if I was not right next to my son. I use a crutch. There was a man parked in the no parking area and the owner or man checking me out, said nothing to him to move. He was sitting in the car. The office light was flickering so bad I got a migraine. I had to step out of the office to even use things on my phone for the rental. All I got from the guy there was, it has been flickering for 8 years.

Tessie B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B 
Rating:
5.0

Good job!

David L 
Rating:
5.0

A ramp should be available in all of your trucks

Leslie M 
Rating:
5.0

Customer did not leave a comment.

CONRY J 
Rating:
4.0

Customer did not leave a comment.

Quentin S 
Rating:
4.0

Customer did not leave a comment.

NANCY L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Super thourough attendant!!

Joseph M 
Rating:
3.0

Customer did not leave a comment.

tia m 
Rating:
2.0

Customer did not leave a comment.

Brad B 
Rating:
5.0

The owner/manager (Paul) who runs this location is awesome! He's friendly and very, very helpful. We very much seek out to do business at this location and with Paul. The only suggestion I have - this was the first time we'd rented a truck that came with a hand truck and furniture pads which were tagged if you choose to use them for an extra $$. They take up extra room when you don't need them.

Paul Y 
Rating:
5.0

Paul was super helpful! He did a great job of helping direct me to load my car properly. Everything was well organized and ready to go.

Kristen N 
Rating:
3.0

Customer did not leave a comment.

Tyler E 
Rating:
1.0

Customer did not leave a comment.

Noelle M 
Rating:
5.0

Customer did not leave a comment.

STANLEY T 
Rating:
5.0

Mr. Miller is always responsive and professional. Our family appreciates the use of the truck, storage units and customer service.

CATHERINE A 
Rating:
5.0

Customer did not leave a comment.

Brittany G 
Rating:
5.0

Customer did not leave a comment.

FRANK R 
Rating:
5.0

Customer did not leave a comment.

Judith D 
Rating:
5.0

Customer did not leave a comment.

FRANK R 
Rating:
4.0

Customer did not leave a comment.

Jung N 
Rating:
1.0

The lock box code was incorrect. Called customer service and waited 30 mins. After that, the truck key was incorrect. They put wrong key in the lock box. Called customer service again and waited 40 mins to resolve problem. Worst location ever. Wasted one hours and had to do two trips for moving because of wrong truck(small size)

SANGHO Y 
Rating:
5.0

The self checking process is way too cumbersome.

JOHN T 
Rating:
5.0

Nothing, Mr. Miller provides excellent customer service. Reflects well on Uhaul.

FRANK R 
Rating:
5.0

Everything was top tier I have no negative feed back great customer service great communication and just an overall great experience

Jason B 
Rating:
2.0

Better explain the charges and additional fees I was completely unaware I would be charged a additional 100 dollars upon return and was left scrambling for the additional money

Christopher D 
Rating:
4.0

Customer did not leave a comment.

John T 
Rating:
5.0

This was best storage experience I've ever experienced.

CLARA P  |  Overall Experience 
Rating:
5.0

Great customer service!

Johanna V 
Rating:
5.0

Customer did not leave a comment.

Peggy M 
Rating:
5.0

We had a unit here for several years. Never had any problems.

ROSEMARIE M  |  Overall Experience 
Rating:
4.0

Pulled in and started my self check in. Employee showed up immediately and started helping me get the truck checked in. Took only a few minutes and I was in my way

Matthew L 
Rating:
5.0

all good very nice experience

David S 
Rating:
3.0

If you request appliance dolly, it should be there.

Carl H 
Rating:
2.0

Better customer service

Jillian C 
Rating:
5.0

Nothing, the experience was great.

Lori K 
Rating:
3.0

Y’all charged me an extra gas fee when I put the gas back where it was when I picked it up! And I have pictures to prove it, I would love to have my money back please and thank you!

Derrick T 
Rating:
5.0

Customer did not leave a comment.

Jonathan D 
Rating:
5.0

Equipment description could be improved, I was unable to use the 6x12 trailer due to the width of the ramp. I assumed a 6’ wide trailer would have a 6’ opening. Unfortunately I should have measured the width before I rented the trailer.

Mike J 
Rating:
5.0

Simply the best. Patient, friendly and informative.

PAUL M 
Rating:
2.0

Unfriendly staff

Christine L 
Rating:
3.0

There was 2 drop off locations right beside each other and I returned the truck to 10 Franklin which is the the wrong one. I did not see 24 Franklin due to the car wash blocking it. The U-Haul phone customer service was excellent and corrected my mistake.

STEVE P 
Rating:
5.0

They are the best. Won't rent anywhere else.

PAUL M 
Rating:
5.0

Customer did not leave a comment.

Charles F 
Rating:
3.0

Contract time and date to return not consistent with reservation without notification. Charged for extra day.

Hannah J 
Rating:
5.0

Customer did not leave a comment.

Joseph T 
Rating:
4.0

Customer did not leave a comment.

ROBERT S  |  Overall Experience 
Rating:
4.0

I was charged more than what I paid at pickup and was not sent a receipt.

Brian C 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Katherine F 
Rating:
3.0

Customer did not leave a comment.

joe j 
Rating:
5.0

Overall, it's a great place to do business with

John M 
Rating:
5.0

Great drop off point. Clean and close to my destination.

john p 
Rating:
4.0

Customer did not leave a comment.

Amanda C 
Rating:
5.0

Customer did not leave a comment.

Dalton C 
Rating:
1.0

There was no one there and the was like 4 other customers that had issue with the app. We waited for hours to get our issues resolved.

Reneda G 
Rating:
5.0

Nice shop

Scot H 
Rating:
1.0

The manager of this location, Paul, has no place in a customer service role. He is rude, condescending, and unprofessional. I would drive double the distance to avoid doing business with Paul. We actually needed our trailer longer than we had it but returned it after one day to avoid doing any additional business at Newnan Self Storage.

Jordan S 
Rating:
5.0

Allow more space for drop-offs to park.

Jay G 
Rating:
2.0

The location was a bit sketchy. The staff/employee was condescending and unfriendly.

Mallory B 
Rating:
5.0

Customer did not leave a comment.

john p 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

Carlos L 
Rating:
1.0

Customer did not leave a comment.

Hieidi H 
Rating:
5.0

Customer did not leave a comment.

Del M 
Rating:
5.0

The guy in charge was welcoming and helped unhook the trailer from the truck.

Kevin H 
No reviews have been submitted for this location.

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