Customer Reviews for Newnan Self Storage
(U-Haul Neighborhood Dealer)

644 comentarios

24 Franklin Rd   Newnan, GA 30263

(678) 552-2732

Horario de oficina

  • Mon: 8:30 am–6 pm
  • Tue: 8:30 am–5 pm
  • Wed: Closed
  • Thur: 8:30 am–5 pm
  • Fri-Sat: 8:30 am–6 pm
  • Sun: Closed
Horario especial
  • 2/28/2025: cerrado
  • 3/1/2025: cerrado
  • 3/2/2025: cerrado
  • 3/3/2025: cerrado

Servicios en esta ubicación:

Contáctanos

(678) 552-2732

24 Franklin Rd
Newnan, GA 30263

Servicios en esta ubicación:

Horario de oficina

  • Mon: 8:30 am–6 pm
  • Tue: 8:30 am–5 pm
  • Wed: Closed
  • Thur: 8:30 am–5 pm
  • Fri-Sat: 8:30 am–6 pm
  • Sun: Closed
Horario especial
  • 2/28/2025: cerrado
  • 3/1/2025: cerrado
  • 3/2/2025: cerrado
  • 3/3/2025: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Baird d 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID K 
Clasificación:
5.0

Customer service was great and very friendly.

CHANDRA T 
Clasificación:
5.0

this location and the equipment were good but the bad thing is that it was a second option that we had to use (also the technical support was very good and solved our problem quickly). The initial problem was that the application indicated that there was a unit available in another town and when we got there everything was actually closed. The application was not updated and we had to solve it with an agent.

Omar C 
Clasificación:
1.0

When they reserve it and they got a fee, make sure they pay it before. Don't have them go to the place when they're closing standing outside freezing for like a hour on the phone with customer service then get the truck and they put the wrong time on it then they charge my card $384 When they won supposed to owe me money for the previous U-Haul service that they did so bad on and I drove to like three locations and they didn't have no U-Haul there wasted my gas and everything so I'm very upset with U-Haul. I would not recommend them to anybody

Brandon H 
Clasificación:
2.0

Wanted me to do everything on my phone while he just stood and looked at me. If I did that why do you have a location open? I usually use the location down the street. And that's the only location I will be using from bow on.

CHRISTOPHER R 
Clasificación:
1.0

The guy checking me in was very rude

DARION F 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANDA R 
Clasificación:
1.0

I used the 24/7 service. The whole process took over an hour just to pick the truck up and I still couldn't get an hour extension to accommodate the hassle. This was the worst experience I ever had with Uhaul.

Rashida W 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward T 
Clasificación:
5.0

Provided excellent customer service, was really nice and very efficient! Would and will recommend to people I know

Nicole L 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F  |  Overall Experience 
Clasificación:
3.0

The truck I rented was an older truck with lots of miles. I would improve with newer vehicles. The one I drove acted like it was struggling.

JERRY I 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET W 
Clasificación:
5.0

Everything was in order. Trailer was clean and well maintained.

CHARLES D 
Clasificación:
2.0

El cliente no dejó un comentario.

BRITTANY G 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA D 
Clasificación:
4.0

El cliente no dejó un comentario.

Donnamarie D 
Clasificación:
5.0

El cliente no dejó un comentario.

SOK S 
Clasificación:
4.0

El cliente no dejó un comentario.

GUILLERMO R 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID L 
Clasificación:
3.0

Manager there was very knowledgeable but also condescending and seemed to be on a power trip with some of the comments he was making. Just my experience but maybe something to look into if more than one person experiences this behavior.

JONATHAN G 
Clasificación:
1.0

El cliente no dejó un comentario.

TRENTON B 
Clasificación:
3.0

El cliente no dejó un comentario.

IBETH W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul A 
Clasificación:
5.0

The customer service guy was very nonchalant wasn't informational very cold towards us

Stacy D 
Clasificación:
4.0

I did not receive the extra equipment that I paid for.

Christopher M 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK R 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie F 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracie S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolunda M 
Clasificación:
5.0

Larger Parking Lot.

Donald H 
Clasificación:
3.0

Can't comment on much. He Only asked if trailer needed any attention.

BILLY K 
Clasificación:
5.0

Don't believe you can improve on service provided by Mr. Paul Miller. Very knowledgeable and professional.

FRANK R 
Clasificación:
4.0

Ninguno

WAYNE S 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA O 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine W 
Clasificación:
5.0

Great service.

JOSEPH M 
Clasificación:
1.0

Sides of the truck were beat in top and bottom truck cab had a ants nest in it didn't discover that until loaded up on the trip already and the truck i picked up was barely running seemed like it had a misfire would shake the truck violently at idle and they didnt have the appliances dolly i reqested overall horrible experience

JOHN R 
Clasificación:
4.0

Everything was good. Only thing is I called the day before picking up the truck to ask how do I pick up the truck before hours. The lady told me thst they opened at 7 am so i shouldn't have a problem. I got there at 7:40 am and a guy there told me they didn't open till 8:30 am and that I needed to scan the qr code that was on their window. That was frustrating because I was on a time line.

Mindy H 
Clasificación:
5.0

Everything went smoothly and great customer service

James B 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C 
Clasificación:
5.0

El cliente no dejó un comentario.

John W 
Clasificación:
1.0

Gentleman was extremely rude and obnoxious!! A little on the racist side! Probably as bad as they come when you talk about attitude! I would never recommend and rent from this location!!

MYRON B 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda N 
Clasificación:
4.0

El cliente no dejó un comentario.

KURTIS I 
Clasificación:
5.0

Truck was practically brand new, drove well and pulled the car trailer with no problem.

JEFFREY H 
Clasificación:
4.0

ND

James F 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE T 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHIDA B 
Clasificación:
5.0

Wonderful, great place

JESSICA M 
Clasificación:
1.0

El cliente no dejó un comentario.

Benjamin K 
Clasificación:
5.0

Nada

Sharon T 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G 
Clasificación:
5.0

Best place to rent a truck or trailer. Always friendly and helpful.

PAUL M 
Clasificación:
1.0

Customer service was TERRIBLE !!!

Kameron B 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl G 
Clasificación:
5.0

Nice store and staff

SCOT H 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S 
Clasificación:
5.0

El cliente no dejó un comentario.

Stan C 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan G 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C 
Clasificación:
3.0

I never received a phone call for the discrepancy on how I was being billed. I was just charged the full amount, no explanation.

JAIME C 
Clasificación:
5.0

Best service. Even takes you out to equipment and makes sure everything is good.

PAUL M 
Clasificación:
1.0

The operators overt religious and sexist messaging was deeply offensive. He had gospel preaching playing on the TV and on the main desk were tracts that declared a woman's role was to obey her husband.

Peter S 
Clasificación:
5.0

Our original reservation was in Sharpsburg ga. We arrived to pick up the trailer but it was not there. We had to drive across town to this location. Although we were treated great, we should have been notified that we needed to go to a different location. We wasted over an hour of a very busy day.

phil b 
Clasificación:
3.0

El cliente no dejó un comentario.

Risher W 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah G 
Clasificación:
5.0

The only thing is I paid for furniture pads and never got them.

Patrick M 
Clasificación:
5.0

El cliente no dejó un comentario.

Tinisha C 
Clasificación:
5.0

Very friendly and efficient. Thank you

EDWARD B 
Clasificación:
3.0

Other than the convenience of location. Not sure I'd use this one again. The owner/manager was rude. Never greeted when I entered the storefront while he was carrying on a personal conversation as loud as the offensive radio broadcast. Do better mister and if you're going to have Christian based broadcasts playing you should probably live the teaching. HYPOCRITE

SHARON S 
Clasificación:
1.0

Was Charged two different amounts. Neither one was right.

courtney s 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanessa G 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel R 
Clasificación:
3.0

There was no personal customer service. We felt like we were an inconvenience.

jeffrey m 
Clasificación:
1.0

We reserved a truck 3 weeks out. Today, there was no truck available. Had to use the largest trailer you had. Took 3 trips instead of 1. And was not offered any type of discount

Joseph p 
Clasificación:
3.0

The van smelled and the seats were covered in dog or cat hair

Julius B 
Clasificación:
3.0

Staff could be more plesant.

Tammy H 
Clasificación:
3.0

El cliente no dejó un comentario.

sammie j 
Clasificación:
5.0

The gentleman assisted me with getting the gate opened. He was very nice. The facility and the unit was very clean. Gracias

Dina E  |  Reservation 
Clasificación:
5.0

Only talked to Paul 3 times, we were only there for about 4 months. Paul was helpful and nice to deal with

KENNETH B  |  Overall Experience 
Clasificación:
5.0

Helpful and laid back at this location. Processed my return quickly!

Kirk B 
Clasificación:
3.0

This online app thing is inconvenient and almost did not work. The guy that check me out never told me they were closed on my drop off day. Even after I confirmed i was dropping off the next day when they were open and he would be there. I confirmed this a few times during pick up and was never told they would be closed. The app is very inconvenient and stressful.

Heather M 
Clasificación:
5.0

Staff helped walk me through hook up instructions verifying I felt safe and could safely haul off equipment

Kyle S 
Clasificación:
5.0

Everything was good. Only change is having to upload license twice for registration and pickup.

Terry B 
Clasificación:
5.0

Continue to keep up the good customer service. Gracias

STEPHANIE M 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah P 
Clasificación:
5.0

Owned by a really good guy. He's really nice, and that made me happy.

Caitreona C 
Clasificación:
5.0

Keep doing what doing no complaints 😄

Sherry S 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S 
Clasificación:
5.0

Awesome service!

Robert M 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON W 
Clasificación:
5.0

I rented a trailer with a ramp and it did everything I needed it to. I had no issues with the trailer or the rental process.

Kent M 
Clasificación:
1.0

Improve customer service.

Sean F 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary T 
Clasificación:
4.0

Customer service can use improvement.

Antoine R 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C 
Clasificación:
4.0

El cliente no dejó un comentario.

Donny c 
Clasificación:
5.0

It wa great place

Kelly T  |  Reservation 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie J 
Clasificación:
5.0

Dropped off after hours. Vehicle was checked in with no issues due to the return location on the contract.

Shady C 
Clasificación:
5.0

Buen cervicio

Grace M 
Clasificación:
5.0

This rental was very easy. And very fast.

Michael S 
Clasificación:
3.0

We returned everything after 9 PM, so there wasn't anybody there. The instructions on the website were incorrect it told us to go to 10 Franklin Rd., correct address is 24 so we were driving up and down the road for a bit till we found it.

Danny M 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY L  |  Overall Experience 
Clasificación:
5.0

This was best storage experience I've ever experienced.

CLARA P  |  Overall Experience 
Clasificación:
5.0

We had a unit here for several years. Never had any problems.

ROSEMARIE M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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