This was the worst U-Haul rental experience I've ever had. The pickup using the app went fine but the return process was a nightmare. The app refused to upload a picture of the odometer and fuel gauge which prevented me from being able to turn in the truck on time. I had to call customer service which took an hour to have a call returned. This isn't the locations fault. The quality of the app needs to be improved. Very frustrating.Justin R.
Customer Reviews for Newmarket Storage LLC
(Distribuidor de U-Haul del vecindario)
Newmarket, NH 03857
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 4:30 p. m.
- Sab.: 8:30 a. m. - 3:30 p. m.
- Dom.: cerrado
- 10/22/2021 - 10/26/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing. I loved the whole experience.William O.
El cliente no dejó un comentario.Terri H.
There is no key drop box and the image the website shows is misleading. UHAUL support never answered the phone and was waiting at location for a half hour for directions on where to leave key.Kathleen M.
El cliente no dejó un comentario.Stephen L.
Better signage would be helpful.Albert I.
El cliente no dejó un comentario.Stephen L.
Great service pleasure doing business with them.WAYNE V.
El cliente no dejó un comentario.Emily W.
Very good service! Convenient and economicalANGELA M.
The customer service rep, Sue, was extremely rude because I was a half hour early to pick up the van. It was an honest mistake because a friend reserved the van for 1:30, but told me to pick it up for 1 pm. She was struggling with the computer system and clearly has been in her job way too long. I would never return to this location. She should never treat a customer the way she did on Saturday, 7/10. I bit my tongue throughout the process because I feared if I confronted her attitude she would not let me rent the van or add a mysterious charge to my rental. Absolutely unacceptable customer service and she should be spoken to by corporate. I'm sure I'm not the only one who has experienced this woman's abrasive personality. Will never return. May post another review on Google as well.MARK R.
El cliente no dejó un comentario.Brett H.
Great service!ANDREW S.
El cliente no dejó un comentario.KELLY C.
El cliente no dejó un comentario.Dick W.
El cliente no dejó un comentario.Kelly C.
Someone should be available on sundays for phone customer service at the location. I was not able to use the electronic sign in and had real issues. Then I was charged because when I dropped it off no one was there and I still couldn't use the site.Tristin R.
El cliente no dejó un comentario.Lauren B.
El cliente no dejó un comentario.Kara M.
The office was super helpful and friendly.WILLIAM B.
El cliente no dejó un comentario.Melissa B.
El cliente no dejó un comentario.Stephen L.
I would recommend putting up some signage to make it look like an actual u-haul site. Sweeping the lot and painting lines for parking spots would also help it look professional and attended to.Brad R.
El cliente no dejó un comentario.James R.
I had scheduled my pickup for 8:30 AM. At 8 AM, the people I was buying furniture from called me to say we would have to push back the time I was picking up stuff. So, I didn't rush to pick up the truck and got there maybe 45 minutes later and couldn't pick up the truck contact-less because there was no "pickup my truck" button on the reservation. Luckily, the UHAUL office was open and they fixed it, which was evidently due to my not picking my truck up on time. I've been a customer for 25 years and never have I heard that you have to arrive right on the dot or your truck reservation is null and void. The woman at the counter was a bit hostile about it.HEATHER R.
El cliente no dejó un comentario.Edward B.
Nothing as staff was very helpful and truck was very clean.Patricia F.
It would be lovely if all the UHAUL employees were as helpful and friendly as the Newmarket site personnel. Very enjoyable.Deborah K.
It was a quick and simple solution to our moving situation. Thank you U-Haul for a smooth transaction. No problems, whatsoever.Steven` C.
El cliente no dejó un comentario.Joshua Q.
I thought odometer went from 49 to 74. Hard difficulty getting key into ignition and opening tailgate.William W.
El cliente no dejó un comentario.Ben B.
El cliente no dejó un comentario.Kerran V.
Employees were not well trained and caused us a great deal of stress and head ache. And while trying to get our issues resolved I was on the phone for over two hours and kept getting transfered and put on hold. Moving is already stressful enough and you guys made it a lot worse.Bruce K.
El cliente no dejó un comentario.Ross D.
El cliente no dejó un comentario.HANNAH K.
Great service. Fast and convenient. Brand new truck. Couldn't have asked for a better experience.Janet B.
Staff during pick up and drop off were friendly and helpful. Excellent service by both young women.Kerran V.
El cliente no dejó un comentario.Jacob M.
Just charge the price that it cost instead of pretending you can rent a vehicle for $19.95. You know you can't because you add mileage and other fees with it. It's actually $50+.Cindy Q.
I was told by UHaul that I would receive a free months rent but this is not available apparently at the Newmarket location. Another poor UHaul corporate negative experiencesharon C.
El cliente no dejó un comentario.Megan M.
El cliente no dejó un comentario.Douglas R.
Get better quality plastic mattress covers . Used queen size. Last year different had better ones with hand hildsjoe K.
El cliente no dejó un comentario.kEVIN A.
I did self drop off in the driveway. Saw nothing and met no one.Daniel S.
While doing remote pick up early in the morning it would've been helpful to know that I needed somebody ready to be contacted as an alternative contact. My help wasnt planning on arriving for a few hours and my manager was not in yet.Christian P.
Your website interface definitely needs some streamlining. I had to give up and call the location manager for help checking out the van because instructions on the site are not clear, misleading, and in some cases, redundant. At the very end, the entire data entry had to be junked because my password did not work. There has to be a better workflow.CHARLES D J.
El cliente no dejó un comentario.Cheney Q.
Floor of truck was dirty in driver's and cargo areas. No sun visor on driver's side. Check-In and return processes on app take too long and cut into rental time. Check-In process is not well enough described on website.Douglas M.
Improve functionality and ease of access for the online rental. downloading an app for an hours use, to not need it again for years is pretty redundant. Also, please work on quality of life changes to the website. It is a pain to navigate. I will not use the online service again.Daniel T.
El cliente no dejó un comentario.Jennifer M.
Sue went above and beyond, truck was CLEAN and Waiting . Newmarket Storage great facility. VCSVAL S.
Work on your website - difficult to figure out and rather tedious check in and out procedure. Needs streamlining, esp for older folks who are not computer savvy.ANNE AND CHARL J.
Mobile pick up convoluted.Aaron P.
El cliente no dejó un comentario.Bradley G.
El cliente no dejó un comentario.Collen F.
All of the processing was done through an app and we had difficulty. The location was not helpful and just sent us to national. No where in the instructions did we see that the credit card name had to be the same as the renter. This resulted in much delay and rework. The location is convenient if the staff were helpful.Matthew D.
El cliente no dejó un comentario.Kevin T.
Great staff, easy pick up. It could not have been easier and more smooth.JAMES C.
El cliente no dejó un comentario.Byrne B.
El cliente no dejó un comentario.Andrew L.
I had reservations to pick up a 20' truck at 5:00 PM and had it reserved for 24 hours. At 4:30 PM I called to ask if I can pick it up later since I was going to do it over the phone anyway. "No problem" was the answer. A little after 8:00 PM I get a call from UHaul saying since I didn't pick up the truck at 5:00 they gave it to someone else. After pleading my case and the facts, they didn't seem to care. Finally after getting angrier they relented and said I could pick it up in a couple of hours. When I plan for something and make reservations I expect them to be honored especially when I call ahead of time.Daniel N.
El cliente no dejó un comentario.Sandra A.
El cliente no dejó un comentario.David T.
Very nice people to work with here.Scott S.
El cliente no dejó un comentario.Harold S.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.brendan K.
El cliente no dejó un comentario.Steven I.
The Service was excellent. The only problem was a number of large, flattened boxes (20+) unexpectedly left in the van by the previous user, which the woman at the location suddenly had to take care of. She will reprimand the previous user, rightfully so since they are a regular customer and should KNOW Better.David R.
El cliente no dejó un comentario.William L.
Very nice and friendly people!Lester S.
I Have Rented U-Haul Trucks From This Location. Newmarket Storage. Excellent Service.Ronald F.
Nothing. The gal in the office was informative and made the entire experience fast and easy!Janet H.
This is the second truck rental, still excellent service of the office staff. Good help and instruction.Wai L.
This location staff are very friendly and helpful. They will help on your move. Need to reserve early due to only 4 truck are available.Wai L.
Very helpful and accommodating. I asked to store things temporarily on site for a half day . The woman in charge said no problem. No fee either . We were stuck with no where to go for most of the day until our house closing.Shawn B.
The truck was very tired. No actual cup holders. Shifted hard. Mirror on the left wouldn't stay in place. The location they gave us to drop off was over an hour from the destination. Too expensive. After renting storage units from U-Haul in Portsmouth and being charged for the whole month when I moved out on the 2nd and renting a truck from this location in Newmarket, I'd rather not deal with U-Haul any more. U-Haul is an inconvenient ripoff.John M.
Online pickup process takes too long (13 minutes). Would just use the attendant in the future.Gary H.
El cliente no dejó un comentario.Shawn C.
Professional service, great job.Harold S.
Better signage directing drivers to office.Eric B.
Great experience!Linda C.
El cliente no dejó un comentario.Steve A.
The key was not left for us in the drop box. The woman who eventually brought it to us never apologized and didn't acknowledge the fact that she cut into our rental time by being late with the key. We also paid $5 to rent half a dozen furniture pads which were not in the truck and we didn't bother asking for them as it was after hours and we needed to start moving our things into the truck asap. Overall it felt like a very disorganized process.John K.
Very professional and helpfulJames R.
The customer service rep insulted me. Gave confusing instructions.Brandon A.
The people at the office in Newmarket were very helpful and helped arrange an easy pickup for me. Everything went better than expected, thanks!Zachary C.
Location good Self check out support via the app Confusing... Long time to get our key to truckRichard N.
El cliente no dejó un comentario.Carole M.
El cliente no dejó un comentario.Tara S.
I felt like it was not clearly defined that my phone referral would need to be spoken to that morning in order to rent that day. I would have alerted them to watch for the call.Janet H.
El cliente no dejó un comentario.Stanley C.
El cliente no dejó un comentario.sara A.
Sue was amazing! We Got the truck we needed just in time and was able to have it back before they closed! Sue was very helpfulKristen K.
El cliente no dejó un comentario.VAL S.
The key box was a bit difficult to figure out, even though we had right combinationlenore P.
The service here was excellent. Sue was very helpful and provided great customer service.Mark N.