Customer Reviews for Newmarket Storage LLC
(U-Haul Neighborhood Dealer)

601 reviews

133 Exeter Rd   Newmarket, NH 03857

(603) 292-3159

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 292-3159

133 Exeter Rd
Newmarket, NH 03857

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

Joshua W 
Rating:
5.0

Customer did not leave a comment.

Kurt S 
Rating:
5.0

Customer did not leave a comment.

Joshua W 
Rating:
5.0

Customer did not leave a comment.

Josh W 
Rating:
5.0

The truck was advertised as a 15 foot. The actual bed of truck was 12 feet. Then there was a dolly and blankets attached to the inside of that 12 feet. If we moved them to use the 12 feet of the advertised “15 feet”, we had to pay to “use” them of which we did not need them. The location and people were great, U-Haul was a big disappointment! We will use a different company next time

Daphne C 
Rating:
4.0

Sue , the woman who was the representative was absolutely fantastic. She made the most difficult situations seem simple . I have been renting a few times and will need to rent 6 more times and after my last tripp I thought it would be a good Idea to switch to another company . Sue has made me a uhauler for life

Richard C 
Rating:
5.0

Customer did not leave a comment.

KENNY M 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Maria Y 
Rating:
5.0

Amazing service

Danielle M 
Rating:
5.0

Customer did not leave a comment.

Ken M 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Went above and beyond to help me! Thank you!

Lance M 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

Customer did not leave a comment.

Samuel G 
Rating:
5.0

Easy process, made easier by employees. Got exactly what we needed, and was able to extend the rental no problem. Drop off went great too!

BRADLEY H 
Rating:
3.0

The mobile ceck out was difficult and took longer than expected. The mobile app was glitchy and did not work well for the checking in the vehicle. On the truck the parking break light was lit even though the break wasn't on. The moving pads and and hand truck were in the way and I didn't use them

Eben A 
Rating:
5.0

Customer did not leave a comment.

KENNY M 
Rating:
5.0

Great service! thank you

Ken M 
Rating:
2.0

Checking in after hours process was absolutely horrible and frustrating. I was not given the code to pick up the truck and ended up making a new reservation to get one. Otherwise a good experience.

Abbey H 
Rating:
5.0

The person I dealt with,Sue, was extremely helpful and was willing to stay and wait for us to pick up our rental. She was professional and went out of her way to help. I would highly recommend this location to anyone who is looking to rent a U-Haul vehicle. Thank you Sue.

David N 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

I always go to this location for great service

Terri h 
Rating:
5.0

Nothing, everything was perfect. Staff was very pleasant and helpful

Patricia M 
Rating:
5.0

Hassle free pick up. Will use again! Thank you

KenNY M 
Rating:
5.0

Customer Service was fantastic

JUNE O 
Rating:
3.0

Customer did not leave a comment.

Jessica R 
Rating:
5.0

Nothing to do here. Everyone was helpful and professional. Great rental experience.

Holly B 
Rating:
5.0

Manager Sue was wonderful. A great assett to your company.

David A 
Rating:
5.0

Very helpful

Christopher T 
Rating:
5.0

Customer did not leave a comment.

jesus d 
Rating:
5.0

Customer did not leave a comment.

Jon M 
Rating:
4.0

Customer did not leave a comment.

John T 
Rating:
3.0

The person needing to check the truck in wasn’t available, so I had to trust they would do that after I left

Daniel R 
Rating:
3.0

Contactless drop off.. Did it via app. Location was fine

Michael A 
Rating:
5.0

People here were super friendly.

Michael C 
Rating:
4.0

Signs to know where office is so they don't park at the neighbors house 😀

Colleen R 
Rating:
5.0

The people there were very nice and pleasant

Ramon M 
Rating:
4.0

The sign at the entrance says the office is at the top of the hill and actually there is a house there and not the office. You have to go past the house and back down a hill to get to the office. Just a little confusing for a first time visit. Otherwise the people were friendly and helpful!

Timothy S 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Be more clear about where the drop box is for return

Angel S 
Rating:
5.0

Nothing I can think of. Everything went smoothly.

Matthew D 
Rating:
5.0

Sue at Newmarket Storage LLC is such a pleasant person every time I bring a truck back to her location. I highly recommend this place for your box truck rental needs and for storage. The customer service is top notch.

Todd D 
Rating:
3.0

Customer did not leave a comment.

Steve H 
Rating:
3.0

Customer did not leave a comment.

Matthias S 
Rating:
5.0

Customer did not leave a comment.

jessica b 
Rating:
5.0

Customer did not leave a comment.

jesus d 
Rating:
5.0

Customer did not leave a comment.

jeryl p 
Rating:
5.0

Nothing really, staff helpful, process was easy.

Sharon C 
Rating:
5.0

The service and the people gets 5 star. However when it comes to pricing it's just another corporate scam. Advertising says $19.95. However, at the register is +.89 per mile (did 32 miles), +fill up , + taxes. Amount finally paid was around $64. I wouldn't mind a few dollars on top but triple the advertising price leaves a bitter taste when you pay...

Konstantinos Z 
Rating:
5.0

Customer did not leave a comment.

Patrick B 
Rating:
5.0

Customer did not leave a comment.

jesus d 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Nothing, it was great dealing with friendly people!

robert b 
Rating:
5.0

My truck did not have a USB port or anything else for me to plug in my phone. Considering I was doing an after hours pickup & dropoff necessitating the use of my phone, and had a 2.5 hour drive each way, that's a lot to ask. I think I was at 3% when I was dropping off and that's only because I knew enough of the drive that I could turn off the GPS for certain stretches. I also didn't like the fact that I was given only half a tank and had to return it with half a tank. I had a long way to go into the wilderness without many gas stations there, so had to fill it before leaving and then try to fill it back to half without knowing how big the tank is. Having it returned full would be so much easier and smoother.

Heather R 
Rating:
5.0

Customer did not leave a comment.

Rebecca C 
Rating:
5.0

Ease up on the upselling when ordering online.

Stephen A 
Rating:
5.0

The only issue was that they expect the key to be returned to the lock box, but the return instructions don't include that number. After working all day I had only a vague idea of the code, so I handed it in at the office instead.

Christopher H 
Rating:
4.0

The trucks are conveniently parked near the road, but the office with the key drop box is far away and not well marked.

BRADFORD R 
Rating:
5.0

Customer did not leave a comment.

Mohammad R 
Rating:
5.0

Customer did not leave a comment.

Donald I 
Rating:
5.0

Great service couldn’t be happier

Ryan P 
Rating:
2.0

They charge a $25 fee for bringing the truck back after they close. This seems really in contrast to UHaul's 24/7 policy for being able to rent vehicles. It is not may fault they were not open when I was returning the truck, so should not have the $25 fee. Also, I was charged $29.95 for the truck instead of the $19.95 advertised rate.

William L 
Rating:
5.0

Customer did not leave a comment.

Roger W 
Rating:
1.0

The woman at the front desk was as nasty and rude as they come. When I called the 800 number to book my uhaul the woman I spoke to on the phone told me I could pick up the truck after 930- I showed up at 10:06am and when I walked in the door I explained that I was there to pick up the truck I rented- she said your an hour and a half late… no hi, no nothing.. she didn’t even know my name at that point.. then I got a lecture about if I rent a uhaul again to make sure I’m on time because I’ll lose my truck, I didn’t know it was an appt, That wasn’t explained to me. She then kept repeating herself about me being 45 minutes late.. I not be returning! I would not recommend. If your going to use a local uhaul use the Brentwood, NH location- the woman that runs it is amazing! Super helpful too! & friendly.

Michelle T 
Rating:
5.0

Customer did not leave a comment.

charles l 
Rating:
3.0

Never again will I use the mobile app to sign out a U-Haul rental. I should have learned my lesson last time . It took me a half hour on both ends to get through the process. Awful.

Jonathan H 
Rating:
4.0

Customer did not leave a comment.

Rebecca C 
Rating:
5.0

Customer did not leave a comment.

Charles T 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L 
Rating:
5.0

Continue keeping up your excellent service.

Marsha W 
Rating:
5.0

Easy reservations super friendly staff. A great place to rent from!

Emily B 
Rating:
4.0

Customer did not leave a comment.

Brennan D 
Rating:
5.0

Customer did not leave a comment.

Tammy D 
Rating:
5.0

Customer did not leave a comment.

Priscilla L 
Rating:
5.0

Customer did not leave a comment.

Byungho K 
Rating:
5.0

Friendly staff & great service!

John D 
Rating:
5.0

Customer did not leave a comment.

Gintaras G 
Rating:
5.0

The people working at this location were very helpful!

Andrea B 
Rating:
4.0

Customer did not leave a comment.

Kristin C 
Rating:
5.0

Customer did not leave a comment.

Maureen H 
Rating:
5.0

Customer did not leave a comment.

Kenneth A 
Rating:
5.0

Great experience! Forgot to take photos and wasn’t charged extra <3

Forrest M 
Rating:
3.0

I don’t know what happened to the days when the people you were renting from walked all around the truck with you, went over all the features, all the dents & dings? No one went over the mileage limit. Just told me to return it with the same amount of gas. Good luck! Locations for pick-up/drop off are getting limited so you have to drive 20-30 mins out of the way to pick-up/drop off which adds to your mileage. Other than that, no issues with the truck.

Tina C 
Rating:
4.0

Customer did not leave a comment.

wladislaw j 
Rating:
5.0

Customer did not leave a comment.

Emily B 
Rating:
5.0

Customer did not leave a comment.

Steven O 
Rating:
5.0

Sue was great

COSETTE H 
Rating:
5.0

Customer did not leave a comment.

Val S 
Rating:
5.0

Not much. Tammy was the best. Very great service.

Eugene L 
Rating:
2.0

Customer did not leave a comment.

Jenny N 
Rating:
5.0

The van was clean and in great shape, everything worked as expected. My 'no' answer is because it had been smoked in and had a heavy stench of cigarettes. Otherwise it was a great experience.

marsdon P 
Rating:
3.0

Customer did not leave a comment.

Walter N 
Rating:
5.0

Customer did not leave a comment.

heidi r 
Rating:
5.0

Customer did not leave a comment.

Steven A 
Rating:
5.0

Customer did not leave a comment.

changxing l 
Rating:
5.0

Customer did not leave a comment.

Paula M 
Rating:
5.0

Customer did not leave a comment.

andre d 
No reviews have been submitted for this location.

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