Customer Reviews for Newark Sunoco
(U-Haul Neighborhood Dealer)

284 reviews

287 S Main St   Newark, DE 19711

(302) 318-9117

Office Hours

  • Mon-Sun: 6 am–12 am

Services at this Location:

Contact Us

(302) 318-9117

287 S Main St
Newark, DE 19711

Services at this Location:

Office Hours

  • Mon-Sun: 6 am–12 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gail A 
Rating:
3.0

I reserved 6 furniture pads but there were no furniture pads available. What’s the point of reserving something if it’s not going to be provided? The attendant could care less about the inconvenience it caused me.

James B 
Rating:
4.0

Customer did not leave a comment.

Maruthirao K 
Rating:
3.0

I was overcharged $10

Dan M 
Rating:
5.0

Great customer service, easy to access, well maintained vehicle, accessible vehicles, and easy check in and check out process

Shariea S 
Rating:
3.0

Customer did not leave a comment.

Shimeara W 
Rating:
3.0

Cleanliness of equipment could be better during my pick up vehicle had exterior damages and the inside was dirty

Anthony W 
Rating:
4.0

Have local proprietor level-set rental requirements and explain what is need upon return of the vehicle. Speaking the english language more proficiently would be an added benefit as well. Too much time is wasted trying to understand those whose primary language is not english. Nor did the individual explain what was needed, rather, we spend over 15 minutes returning the vehicle - however, this was an improvement of using the uhaul app which is horrible.

DAVID S 
Rating:
3.0

WHEN A CUSTOMER PICKS UP A TRUCK TO GO ONE WAY 400+ MILES OR ANY WAY, THE TRUCK SHOULD BE ON FULL NOT A 1/4 TANK OF GAS.

Hackett d 
Rating:
4.0

Customer did not leave a comment.

Robert F 
Rating:
1.0

This was a complete mess. It took almost an hour to get the guarenteed reservation i had at this location. The app was no help and i tried using the customer service and 24-7 truck share and i was just put on hold and sent to other people. I have pictures of everything and i am genuinly never using uhaul again. This was by far the absolute worst experience i have ever had while also trying to move.

Grace W 
Rating:
4.0

None

Jennifer F 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Melissa D 
Rating:
5.0

Everything went smoothly, and the truck was good.

Nikos A 
Rating:
3.0

We booked our rental 3-13-24, asking for a 10’ truck. The day before we received a call telling us they only had 15’ trucks. Forcing us to pay more at the tolls , because the bigger truck is a duel wheeled and we had to take a longer route home because the larger truck is not allowed on certain highways. We were never compensated for the extra expenses

William C 
Rating:
5.0

Quick, easy, and a great price. All elements of the experience were as expected or better.

Thomas R 
Rating:
5.0

They have always been very accommodating

Christopher B 
Rating:
5.0

It was so nice to have the return at a gas station.

Kenneth L 
Rating:
3.0

Folks behind the counter were fine. All good

david a 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M 
Rating:
5.0

Customer did not leave a comment.

sandra c 
Rating:
3.0

Prior communication for self pickup.

Satya S 
Rating:
3.0

They didn’t have the handcarts that I ordered with the truck weeks in advance. I didn’t find out until the day of moving. It made my moving experience extremely difficult and makes me reconsider using U-Haul in the future.

CATHERINE S 
Rating:
2.0

The truck was filthy and smelled like horse poop, and uhaul doesn’t have an adjustable steering wheels so short ppl can drive I have to look thru the steering wheel to see the road. It’s one guy in the store doing both uhaul and cashier and when I got there at 11 he wasn’t even there

Yvette Y 
Rating:
1.0

I returned my rental and did not receive my receipt. I called 2 hours later and still did not receive one. The person running it is very dismissive and doesn’t want to do their job in a timely manner at all

Samuel N 
Rating:
5.0

Customer did not leave a comment.

robert M 
Rating:
2.0

The guy at the counter was on his phone the whole time. Laughing and joking in another language. I couldn’t tell if he was talking to me or not? The site did not have the protective drop clothes that I ordered… annoying Also, the truck had check engine light on when I started the vehicle and it stayed on entire rental.

Andrew A 
Rating:
3.0

I was under the impression that it was an online pickup only and when the online site was not working it was very confusing as to how I was going to be able to pick up the truck. Luckily the gas station attendant was able to process the order, but that was not known to me prior to the pickup.

Nicole B 
Rating:
1.0

The guys is poor, he changed more miles.

MING W 
Rating:
1.0

I had a very bad experience at this location. I was treated extremely bad. The cashier was very rude stated that I was not as important as the other customers. Also he refused to show me where my truck was and stated it outside go find it. Would not recommend them to anyone.

Stephen B 
Rating:
3.0

Customer did not leave a comment.

Talia H 
Rating:
1.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Always rent from here, employees very friendly

Kenneth T 
Rating:
4.0

Customer did not leave a comment.

Douglas R 
Rating:
4.0

Windows very dirty and the van in general needed a good cleaning in n out but it did drive nice for a cargo van.I would return again if they need arises ! Thank You !!!

francis M 
Rating:
4.0

Customer did not leave a comment.

Thomas K 
Rating:
4.0

Customer did not leave a comment.

Glenda P 
Rating:
1.0

This is the fourth time in a row I rented a U- Haul truck and the gas gauge Has not worked. the last truck said i had 5/8 th of a tank full. luckly I decided to fill up instead of getting gas down I-95, there was only 4 Gallons in it. If this is the way you maitain your trucks I'll have to use someone else. RUSSELL bROSCH

Russell B 
Rating:
5.0

Customer did not leave a comment.

Kenneth T 
Rating:
1.0

Customer did not leave a comment.

Jaheem R 
Rating:
1.0

The cashier was very rude and charged me for gas I have the picture what my gas tank was on after I put gas in it also he kept referring to as you people .

Tamyia N 
Rating:
4.0

Customer did not leave a comment.

Edythe H 
Rating:
3.0

Customer did not leave a comment.

Charles B 
Rating:
2.0

This location should do vehicle inspections instead of handing out worth rentals. We received a rental with a broken mirrors, no working heat , and the alternate died on us causing us to jump start the car. I will be complaining because this feel like a rip off!!!

Taylor J 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

I don't know why I was charged for CDW when I didn't request for it.

Jamael A 
Rating:
2.0

Told truck gas was Full at pickup when it was actually 1/8 below full. I completely filled on return and told clerk of this discrepancy. I drove 3 miles over my estimated mileage and thought it fair not to be charged for the 3 miles in return for the extra gas that I paid for. Final receipt shows adjusted mileage for all actual miles driven. Where is my compensation for the gas I paid for that was not I the truck to begin with.

Charles B 
Rating:
1.0

Horrible customer service will never use again. False advertisement of prices

Michael W 
Rating:
5.0

Customer did not leave a comment.

Corey H 
Rating:
5.0

Customer did not leave a comment.

Jeremiah H 
Rating:
5.0

Customer did not leave a comment.

Elwood G 
Rating:
3.0

Location was clean and associate was friendly, however after a problem was solved with the contract, associate still could not assist had to get help from elsewhere.

Scott H 
Rating:
3.0

Customer did not leave a comment.

Loyd R 
Rating:
3.0

Customer did not leave a comment.

Brendon M 
Rating:
5.0

Customer did not leave a comment.

Jana S 
Rating:
5.0

Customer did not leave a comment.

joseph b 
Rating:
3.0

Customer did not leave a comment.

Shenelle C 
Rating:
5.0

Stay in business, I would hate to have to rely on another company.

FRANKIE C 
Rating:
5.0

I dropped off my truck here from Tampa FL. The people were very easy to deal with and it was very quick. Easiest return I have ever done!

Russell w 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
1.0

They were told to not give me a certain truck because one of the tires was going flat. They gave me that truck so I had to worry about getting a flat tire the whole time

richard m 
Rating:
3.0

Felt a bit under pressure to answer the questions about being clean, is the condition of the vehicle as the photos showed, etc... So, of course, couldn't take a super close look. After using the vehicle all day, noticed things like a water bottle in the door, hair clip on the console, and small bits of trash in the bed. No major deal, but definitely different than how I felt on initial pickup. Also, the steering wheel is quite worn and felt pretty gross to drive for hours.

Brian O 
Rating:
5.0

Customer did not leave a comment.

Timothy R 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Maheswar A 
Rating:
4.0

Customer did not leave a comment.

Thomas D 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Ronald V 
Rating:
5.0

The person at Sunoco who rented me the truck was very friendly

Kenneth T 
Rating:
5.0

Bird droppings all over the front windshield and the inside glass was dirty

John C 
Rating:
3.0

Even though this Sunoco plays music as loud as a dance club the staff was helpful

Andrew F 
Rating:
5.0

Location was great. My truck and plenty of other trucks in various sizes were available. I could not locate the kiosk, so I just went inside. No wait and the attendant was friendly and checked me out within a minute. Quick return as well. Attendant was helpful in finding an item I had left in the cab.

John H 
Rating:
4.0

Customer did not leave a comment.

anthony s 
Rating:
4.0

Customer did not leave a comment.

Whitney D 
Rating:
3.0

Customer did not leave a comment.

Deneisha W 
Rating:
5.0

Customer did not leave a comment.

Dan G 
Rating:
5.0

Easy and super friendly!!

Tiffany Z 
Rating:
1.0

The employee is so unprofessional and disrespectful. He made me wait for no reason and checkout the store customers before me even though I came first before anyone.

Ali A 
Rating:
1.0

Had to put gas in the truck when I only used 3 miles.

Jaelin C 
Rating:
3.0

Be honest about extra fees ahead of time. Fifty dollars for forgetting to fill up an eighth of a tank is unreasonable.

Jessica P 
Rating:
1.0

This is THE WORST U-haul location I've ever rented from. I made the reservation 6 weeks in advance. When I got there, they told me that the reservation had been transferred to a different location because the van I reserved had not been returned. NO APOLOGY, NO PRIOR NOTICE, NO OFFER OF AN ALTERNATIVE, NO INFORMATION ABOUT THE TRANSFER LOCATION. When I asked, they said they had a larger van (higher price) and tried to rent me a vehicle with both the engine and tire indicators on. (They said this was "normal.") It took ONE HOUR for them to process the rental. When I returned the vehicle, they REFUSED to tell me what charges I was billed for and insisted that I check my e-mail. Sure enough, I found excess charges when I got back home and checked the email receipt. I'm not going to try to get a refund of the $8.50. U-HAUL SHOULD NOT UNLEASH THIS TYPE OF ABUSE ON UNSUSPECTING CUSTOMERS by licensing independent franchises like the Newark Sunoco. THE SERVICE IS HORRIBLE.

Judylyn R 
Rating:
3.0

Non-event

Roger M 
Rating:
5.0

Customer did not leave a comment.

Leyla N 
Rating:
5.0

Nothing

matthew H 
Rating:
4.0

Customer did not leave a comment.

Dannielle A 
Rating:
4.0

The van had a terrible strench. It smelled like animals had been transported in it. It was very dirty and smelly

Michelle O 
Rating:
5.0

Customer did not leave a comment.

Albert B 
Rating:
3.0

The fuel in the truck was below half a tank when I rented it. The guy had marked it at half a tank. So I told him about it, and he said it is not a problem. So when I returned the truck at the same fuel level I got it at, I was charged for fuel cost. That i don’t this was fair.

Abhishek S 
Rating:
2.0

Customer did not leave a comment.

Melissa M 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

EDWARD D 
Rating:
5.0

There is nothing to improve. It was a great experience.

Marian L 
Rating:
1.0

These people were rude and nasty for no apparent reason and this was not where Ivwad suppose to drop off originally and you all act like you couldn’t help me even the customer service rep hung up me. I always used Uhaul never again. Piss poor customer service. I even asked to talk to a manager and was told I work from home no one here

Almena C 
Rating:
1.0

I only used the truck for 24 miles and the gas indicator barely moved. But then I realized I was charged $31 for gas.

Kasra K 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M 
Rating:
5.0

Customer did not leave a comment.

Sergio M 
Rating:
4.0

Rental Drop Off was an ease compared to the pick up. Only issue was finding where to drop off the keys since you had to go inside instead of using a drop box outside.

Julie N 
No reviews have been submitted for this location.

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