One bothered to clean the cab prior to my rental.
LAURA D
Customer Reviews for Newark Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The only problem was the truck had low air tire pressure. They weren't very clear about if the truck needed to be swept.
Bryan AThe 6 AM to 12 midnight hours of operation are convenient. I was finished sooner than expected and was able to return same day so no worries the next day.
THADDEUS GGreat service at the drop point. Not so much at the pickup point.
JOHN TPoor customer care . The guy wasn't very responsive an with bad attitude.
lucy MThe guy at the counter was rude and lied about the vehicle being clean and blamed me for it and force me to clean out the truck that was dirty when I got it.
Shahid NI had an incredibly frustrating experience with the staff. They were unprofessional and unhelpful, constantly telling me to 'call the main U-Haul office' instead of addressing my concerns. I had completed my registration online and specifically opted out of insurance, but the employee still included it in the total cost. I spent 15-20 minutes trying to explain that I didn't need insurance, yet the employee insisted there was nothing they could do and told me to contact the office. The service was terrible and showed a complete lack of care. 0/5 stars.
ROMAN RThe van smelled like heavy cigarette smoke so maybe some air fresheners between customers but other than , the guys in the store were nice and it was a smooth easy transaction
Yolanda LEasy to find and convenient that it was located at a gas station.
Kevin BThe agents were professional and helpful. The Gas station was well-lit and felt safe. It was easy to pull in and out of the lot and the parking spaces.
ELIZABETH CPickup and return were quick and efficient. Staff was friendly and helpful.
LAWRENCE CThe person helping me was rude & hard to understand.
ALLISON BThe staff was very helpful and courteous, I would highly recommend this location, Thank you,
MICHAEL NVery brusk and dismissive, almost like you annoyed the crap out of them by showing up! And they did NOT do an inspection in my presence, I have video proof of any damage before I left the Chehalis lot and was prepared to dispute any charges. I did not like not having an inspection done and signed off before I left. I have NOT received any proof the truck was turned in!!!
TRISA KGuy was an asshole
Andrew ZClean out the back of the van. Ensure you blind spot mirrors are operative and don't break as soon as a customer starts using us.
Kimberly VNo issues with drop off location.
RENE RIt was an easy drop off. I filled the tank at the gas station then parked it and brought the keys inside the station. Very efficient.
MICHAEL CNo AC in the truck. poor service at the desk. got charged for 3 gallons even though i put more gas in than i used.
Mark DI have been renting vans from this location for a while. The last 3 rentals I've had have all been the same van. The lining in the back of the van is not connected to the floor and makes loading the roller cases I have difficult. The mat is ripped in a few places and really needs to be redone. I'm tired of getting this same van each time I rent from this location.
Jonathan MEverything was perfect !
Milton WWhen I picked up the van, the gas tank was less than half full. I drove less than 6 miles during my rental. It is difficult to estimate how much gas to 'return with the same amount' It would be better to start with a full tank and then each person tops off the tank- takes the guess work out.
jennifer rPut that we were returning to there location after being told multiple times it was a one way trip.
Harrison KI reserved 6 furniture pads but there were no furniture pads available. What's the point of reserving something if it's not going to be provided? The attendant could care less about the inconvenience it caused me.
James BI was overcharged $10
Dan MGreat customer service, easy to access, well maintained vehicle, accessible vehicles, and easy check in and check out process
Shariea SCleanliness of equipment could be better during my pick up vehicle had exterior damages and the inside was dirty
Anthony WHave local proprietor level-set rental requirements and explain what is need upon return of the vehicle. Speaking the english language more proficiently would be an added benefit as well. Too much time is wasted trying to understand those whose primary language is not english. Nor did the individual explain what was needed, rather, we spend over 15 minutes returning the vehicle - however, this was an improvement of using the uhaul app which is horrible.
DAVID SWHEN A CUSTOMER PICKS UP A TRUCK TO GO ONE WAY 400+ MILES OR ANY WAY, THE TRUCK SHOULD BE ON FULL NOT A 1/4 TANK OF GAS.
Hackett dThis was a complete mess. It took almost an hour to get the guarenteed reservation i had at this location. The app was no help and i tried using the customer service and 24-7 truck share and i was just put on hold and sent to other people. I have pictures of everything and i am genuinly never using uhaul again. This was by far the absolute worst experience i have ever had while also trying to move.
Grace WNinguno
Jennifer FEverything went smoothly, and the truck was good.
Nikos AWe booked our rental 3-13-24, asking for a 10' truck. The day before we received a call telling us they only had 15' trucks. Forcing us to pay more at the tolls , because the bigger truck is a duel wheeled and we had to take a longer route home because the larger truck is not allowed on certain highways. We were never compensated for the extra expenses
William CQuick, easy, and a great price. All elements of the experience were as expected or better.
Thomas RThey have always been very accommodating
Christopher BIt was so nice to have the return at a gas station.
Kenneth LFolks behind the counter were fine. All good
david aPrior communication for self pickup.
Satya SThey didn't have the handcarts that I ordered with the truck weeks in advance. I didn't find out until the day of moving. It made my moving experience extremely difficult and makes me reconsider using U-Haul in the future.
CATHERINE SThe truck was filthy and smelled like horse poop, and uhaul doesn't have an adjustable steering wheels so short ppl can drive I have to look thru the steering wheel to see the road. It's one guy in the store doing both uhaul and cashier and when I got there at 11 he wasn't even there
Yvette YI returned my rental and did not receive my receipt. I called 2 hours later and still did not receive one. The person running it is very dismissive and doesn't want to do their job in a timely manner at all
Samuel NThe guy at the counter was on his phone the whole time. Laughing and joking in another language. I couldn't tell if he was talking to me or not? The site did not have the protective drop clothes that I ordered… annoying Also, the truck had check engine light on when I started the vehicle and it stayed on entire rental.
Andrew AI was under the impression that it was an online pickup only and when the online site was not working it was very confusing as to how I was going to be able to pick up the truck. Luckily the gas station attendant was able to process the order, but that was not known to me prior to the pickup.
Nicole BThe guys is poor, he changed more miles.
MING WI had a very bad experience at this location. I was treated extremely bad. The cashier was very rude stated that I was not as important as the other customers. Also he refused to show me where my truck was and stated it outside go find it. Would not recommend them to anyone.
Stephen BAlways rent from here, employees very friendly
Kenneth TWindows very dirty and the van in general needed a good cleaning in n out but it did drive nice for a cargo van.I would return again if they need arises ! Thank You !!!
francis MThis is the fourth time in a row I rented a U- Haul truck and the gas gauge Has not worked. the last truck said i had 5/8 th of a tank full. luckly I decided to fill up instead of getting gas down I-95, there was only 4 Gallons in it. If this is the way you maitain your trucks I'll have to use someone else. RUSSELL bROSCH
Russell BThe cashier was very rude and charged me for gas I have the picture what my gas tank was on after I put gas in it also he kept referring to as you people .
Tamyia NThis location should do vehicle inspections instead of handing out worth rentals. We received a rental with a broken mirrors, no working heat , and the alternate died on us causing us to jump start the car. I will be complaining because this feel like a rip off!!!
Taylor JI don't know why I was charged for CDW when I didn't request for it.
Jamael ATold truck gas was Full at pickup when it was actually 1/8 below full. I completely filled on return and told clerk of this discrepancy. I drove 3 miles over my estimated mileage and thought it fair not to be charged for the 3 miles in return for the extra gas that I paid for. Final receipt shows adjusted mileage for all actual miles driven. Where is my compensation for the gas I paid for that was not I the truck to begin with.
Charles BHorrible customer service will never use again. False advertisement of prices
Michael WLocation was clean and associate was friendly, however after a problem was solved with the contract, associate still could not assist had to get help from elsewhere.
Scott H