El cliente no dejó un comentario.Karissa C.
Customer Reviews for Newark Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jeanette W.
They should let you know in advance that there is an additional fee for mileage, in addition to making sure that you replace the gasoline that you use.Alfred F.
El cliente no dejó un comentario.Lewis C.
I asked if I could park my car there and was told no it would get towed. This is really inconvenient when renting a moving truck cause then I needed to go home and come back with another person to get my car in the middle of moving day which is already very hectic and stressful.Katherine M.
Told me gas tank was full and it was not, which took extra time when I picked up the van. I selected the smartphone pickup option but it didn't work and I had to go inside. Van was not clean in the cargo area. Otherwise, everything was fine.Richard B.
There was no lockbox to return the key per the UHAUL app instructions. The person working at the gas station didn't let me know to drop the key off with him until I asked. He knew I was there to return the UHAUL.Dean D.
The staff was not pleasant to deal with. The first guy was really rude and the second guy continued to stop my transaction and serve other customers while keeping me waiting. I will not be returning to this location....for ANYTHING.Anthony N.
I would highly recommend using this uhaul location. Everything went smooth from start to finish. Very cooperative. Allowed me to extend my rental days with short notice. Big thank you to them.James B.
Excellent service. Very pleasant ownerStanley G.
El cliente no dejó un comentario.frangel B.
El cliente no dejó un comentario.Jessica P.
El cliente no dejó un comentario.Renee M.
The employee that rented the truck to me said some offensive and inappropriate things.Margaret W.
El cliente no dejó un comentario.Peter H.
Stop changing the pickup times right before the actual pickup. If you make a reservation a month in advance you have plenty of time to get a truck to where it needs to go.Lauren M.
I was not happy with my drop off at all. I was charged extra and not even told. The worker was very distracted and was way too chatty. I wanted to turn the key in and leave and it took way too long. I asked if that was all and he said yes and I was then charged for additional 10 miles. Should not have been the case because I should have had 75 miles and that would have covered it. So disappointed in uhaul with this experience.ELIZABETH F.
Staff were kind and knowledgeable. Trucks were clean with several options from which to choose. Would recommend.Elizabeth G.
Process was easy and smooth. Much better cell reception made for easy self drop offKelly C.
Extraordinario servicio al clienteLaura N.
El cliente no dejó un comentario.Satish S.
El cliente no dejó un comentario.Satish S.
El cliente no dejó un comentario.Deborah G.
El cliente no dejó un comentario.Carly D.
For the staff to know more about the trucks and to give other options other than to call the 1-800 number if something is physically wrong with the truckKiana L.
Great experience very courteous and got me out quickly.Dean F.
El cliente no dejó un comentario.Joan M.
The individual working there and the vehicle is okay. However, I did not select coverage when I reserved the vehicle online, yet I was charged for itTaewook C.
Drop off was easy as wellBen P.
Develop a high user profile to allow streamline rentals from proven customers that return on time, clean, fueled vehicles that are ready for the next rental. This twenty percent of renters should be wooed with discount's, preference, and availability because they are the bread and butter of the business. This status would result in more efficient rental checkout saving the customer time and hassle resulting in greater selection over competitors.David D.
El cliente no dejó un comentario.Temi I.
El cliente no dejó un comentario.DEBORAH J.
El cliente no dejó un comentario.Lavanya J.
Would it hurt to greet a customer? Would it hurt to smile? Would it hurt to not make me feel like I'm doing YOU a favor? The location is great; the van was just fine; the customer service, not so much.Gregg S.
El cliente no dejó un comentario.Bryan T.
I rented for 24 hours and was scammed and was charged 2 days. My reservation was with another Uhaul and they did not have the van and I went to Main St and was ripped off and customer service was extremely rude.Patricia S.
Check in was terrible and took 45 minutes, because he kept stopping and waiting on anyone else who walked into the store.Kari G.
El cliente no dejó un comentario.TIMOTHY K.
Hidden Fuel Charges, Horrible Office GuySHUBHAM M.
El cliente no dejó un comentario.David E.
El cliente no dejó un comentario.Ralph G.
Very friendly. Great location.Laura N.
El cliente no dejó un comentario.ANDREA Y.
El cliente no dejó un comentario.Eugenija K.
Nothing. Excellent service.Mike M.
El cliente no dejó un comentario.Marianne M.
The customer service was absolutely minimal. Good product, lousy service.Gregg S.
The attendant was rude. He appeared to be under the influence. Every time a customer came in, he stopped my transaction to tend to that. Took 2 hours to leave with the vehicle. You should have only U-Haul locations instead of allowing your vehicles rented at a gas station.Ashley B.
I was supposed to pick up a U-Haul from this location, well when I got there I got the keys , and was about to leave and I find out the side door is broken. So now we need to transfer to another one WHICH TOOK 40 MINS and also made me late . The new van had barely any gas as well. So I finally pull off the lot a whole hour later and the employee was supposed to note that I would be bringing it back at the time I left.. (9:30).. nope! That ain't go that way either. I won't be renting from here again.Maurice K.
El cliente no dejó un comentario.Pratha S.
El cliente no dejó un comentario.lesteria K.
El cliente no dejó un comentario.Sreekanth K.
El cliente no dejó un comentario.Rebekahm H.
Van needed maintenance and was dirty.Shaun P.
El cliente no dejó un comentario.Valarie G.
El cliente no dejó un comentario.KEVIN L.
Fix the warning for the flat tires indicator.Wil P.
Making the online reservation was easy but picking up the truck was horrible. The people are rude and unprofessional. Information didn't align with what was on the website. Took close to 1 hour just to pickup the truck. Gas not full as recorded. Tires pressure low. After 30 minutes said he would charge to 3/4 full but didn't. We returned it with more gas than we used but they charged me $11. Took pictures to document everything but they have not amended the bill. Never use this smoke sho to conduct business.Bonnie R.
El cliente no dejó un comentario.ANDRE T.
El cliente no dejó un comentario.Rodney H.
Uhaul was not clean. Service was sub par on both pick up and return. Would not recommendMink L.
Only issue was the original reserved truck not being available at the original location. This location was further from my home.Phillip C.
El cliente no dejó un comentario.Teresa G.
El cliente no dejó un comentario.Carol G.
First off I was told to park my car in a spot and when I returned to my vehicle it was gone!! TOWEDâ€¼ï¸ I AM LIVID!! Second the truck was FILTHY AND TRIFLING!! When I say it was beyond belief. I have pics and hope I can post them. The truck Reached of cigarettes and FUNK! Trash was everywhere in the truck. The seats was even dirty and hairy. And wait A entire Water bottle filled with PISSâ€¦. UHAUL should be sued for all of my frustrations and all the money I spent for this â€œ$51.00 trip to a $280 trip! I will be calling and complaining to UHAUL corporate store and also Sonoco MAIN street Newark de corporate also!! This has been thee worst experience EVER!! The truck smelled like someone was actually living or sleeping in there with a cat and smoking cigarettes all night. I was totally PISSED!! If it not hadda been a emergency I would have canceled and went somewhere else. The staff here SUCKS! The service SUCKS!! They give UHAUL a horrible reputation! As I am a new resident to Delaware and had no idea about this place. I guess it was the closest. NEVER EVER AGAIN. I will also be contacting the LOCAL NEWS station because they are running a scam with the The towing company. The muslim guy who looks like he's in his 20's was the one with the NASTY attitude. Not only was I upset with him but he had been very disrespectful towards a young lady who is about to become a cop. She called someone to the store since he was Soooo disrespect. The guy told him to watch his mouth when talking to people especially Woman and that hell be back. This Sunoco is Dangerous. That man need to be fired ASAP, because he will cause someone to really come and hurt him because he's sooooo RUDE. He told me he was the manager but sever College kids and locals came in the store and said that he's Soo nasty and to count your change smh this is unbelievable. JUST PLEASE DO NOT RENT A UHAUL TRUCK OR SHOP AT THE SUNOCO ON MAIN STREET IN NEWARK DE! They are scammers. Yes I say that because the store clerk who rented me the uhaul told me where to park my vehicle and when I returned my vehicle was gone. I hope someone contacts me about these issues asap. Oh and the clerk also apologized when I first picked the truck up and took him the pictures that I took because I couldn't believe the trifling conditions of the truck. And the pee bottle just topes it off. He then spayed something and I asked what it was and it read blunt affect. Smh that helped the smell a little but then I'm driving on the eway and the wheel starts shaking I mean bad I them had to take the street which made me pay Extra miles smh man I can go On and on but ima just stop here. DONT RENT YOUR UHAUL FROM SUNOCO GAS STATION ON MAIN STREET IN NEWARK DELAWARE THE TRUCKS ARE FILFY. THE STAFF IS HORRIBLE! They deliberately told me to park in a spot where they new I would get towed because I was a out of towner. I know this was a whole story but I hope this helps you when choosing a location to pick up your uhaul. Just read the reviews on the uhaul website about this store. Wish k would have read it before I rented it from this dumb. Uhaul needs to cancel their contract because it makes your company look Extremely bad, unprofessional and dirty. Overall it's still COVID the truck should have been inspected before I pulled off. They didn't even have the exact amount of gas the truck had when I picked it up, because they asked me what was the gas on when I got it because it wasn't recorded just don't rent here and go somewhere besides A uhaul pickup spot they don't inspect their vehicles before or after. And the Sunoco employee sleeps in the vans and trucks every nightKareemah W.
El cliente no dejó un comentario.stephen K.
This location does not represent the Uhaul brand in a positive manner. Poor customer service - attendant is slow, equipment used to complete transactions slow, frequent interruptions from convenience store customer purchases. I did not select this location and was forced here by Uhaul - would choose to rent from another provider vs return to this location.Thomas S.
I have serious complaints about my reservation but neither of the physical locations. Please contact meJomathan H.
I was charged twice for my rental and one of the charges was credited back to me after I raised the issue. I was told I could only get an emailed receipt but it never came through to my email. The store clerk told me to call uhaul. There was a 30 minute wait and I could not be on the phone long enough to deal with the matter. Never got a receipt.Shivaun J.
THIS BY FARHAND IS THE BEST U-HAUL SITE HANDS DOWN IN THE NEWARK NEW CASTLE AREA. MY FAVORITE IF MY OPINION MATTERS. WELL DONE.JOYCE C.
Truck was very dirty and muddy inside back of truck. Did not want our furniture put in it. Tried to mop it out but was 24* and the water froze. We ended up putting plastic down.robert H.
El cliente no dejó un comentario.HOLLY P.
El cliente no dejó un comentario.Jaime P.
El cliente no dejó un comentario.MON'YAE F.
CHANGE NOTHING, BCUZ WHAT YOU DO NOW IS AWESOME.Joyce C.
El cliente no dejó un comentario.Rashaun W.
El cliente no dejó un comentario.ALVIN K.
El cliente no dejó un comentario.JAMES S.
The original U-Haul location was closed when I arrived at 1000 so I had to call U-Haul and locate a different office. The gentleman that assisted me at the Sunoco wasn't the happiest and I felt like he was just rushing me to get out of the store. I did remain calm and took into consideration that it was 1 Jan and he was probably having a bad morning.JESSE M.
El cliente no dejó un comentario.SUNENDRA J.
The order included 2 furniture dollies; none were at the location. This is a small shop at a gas station, and the single person there would stop checking out the U-Haul whenever a customer wanted gas, chips, soda, etc. What is usually a 7 minute thing took close to an hour. Even though I had an account with my reservation, driver's license, etc. the person acted as if there was no account. The truck has a cracked windshield, which wasn't great but pretty much a non-issue.Scott D.
The tablet to do returns was very slow and keep losing info, maybe upgrade to help returns go smoothly.NADINE D.
El cliente no dejó un comentario.steve R.
El cliente no dejó un comentario.NIJUEL H.
The dropoff location was changed; I see no reason for you to that; you have already changed the pickup location more than 30 Miles away from original requested location ,so change also the dropoff location was very unfairMauricio T.
40 min pickup process to sort out online reservation issue combined w zero customer focused treatment.Kimberlee G.
I was guaranteed a van at $.69 a mile. When I arrived the man at the counter said he only had a truck which was $.99 a mile. This made the quoted price much higher. U-Haul guarantees $50 if your rental is not available. I did not receive this.FRANCESCA C.
Rented a van and the representative said I could return it to any uhaul place. The first place I went to , I asked a few questions and the gentleman through the keys at me and kicked me out of the establishment. The 2nd place I went to, they acted like I did not exist, so I had to take the van back to where I originally rented it from. I was very disappointed with the service.ANGEL C.
This wasn't the location I picked. My reservation was changed last minute, which was a complete inconvenience.Jamie B.
I rented a ten foot truck for about two hours to pick up a couch. Drove a total of 20 miles. Upon returning the truck, I put three gallons of gas in it at this very same Sunoco that rents the trucks which brought the fuel up to just shy of 3/4 tank which was just a bit more than It had originally. I than parked it outback for them where I got it from and returned the key to the guy behind the counter. Instead of going out to check the truck and record the mileage and fuel like the uhaul reps usually do, he asked if I had a picture of the fuel/mileage. I took one before I left of the mileage/gas but forgot to take one when I returned it. It was late and I was trying to get home quickly because I had to work and forgot. I told him I just filled it up and drove exactly 20 miles and it was parked outback so he could verify. He said ok, than I asked if I was good to go or if I needed to sign anything and he said I was good so I left. About 5 mins into my drive home I get the receipt emailed to me and pull it up on my phone. The guy that I returned the key to, put that I returned the truck with an 1/8 of a tank of gas instead of 3/4 and charged me for 16gal of gas at their rate and a fuel service fee of $30 for a total of $103.62 extra! I turned around and went right back to this place. Of course the guy behind the counter wasn't the same guy now. It was however the guy I picked it up from so I explained what the other guy did and we went out to the truck and I showed him myself and made sure I took a picture. He called his â€œmanagerâ€ and told him what happened and told me it would be taken care of in the morning. Well it's been 48 hours now and the money was taken from my Bank account and I haven't received anything from uhaul or this Sunoco station apologizing for the blatant scam this guy tried to pull on me nor a refund for the fuel. Calling the corporate number now to get this resolved. Beware!MATTHEW F.
There was an issue returning the rental truck with my phone. The website would not proceed past step 4 to submit a location photo. The representative inside the neighborhood location was very helpful and helped take care of the return. One major issue was with the drop off location - the mileage and gas reading must be taken on a flat surface, otherwise the full gauge read 1/8 a tank less which could cause some customers to falsely overfill of be overbilled for less fuel.ANDREW M.
Easy process, nice van, can reserve and do all paperwork online.Thomas B.
El cliente no dejó un comentario.John N.
Cashier couldn't log in to uhaul. Had to wait 20 minutes until owner was contacted by phone to complete pickup.Gerald G.
El cliente no dejó un comentario.Jay C.
El cliente no dejó un comentario.Kyaire W.
El cliente no dejó un comentario.MENGYING C.
El cliente no dejó un comentario.WILLIAMDAVID H.
El cliente no dejó un comentario.AJITESH S.