Customer Reviews for New Grands at BentWater
(U-Haul Neighborhood Dealer)

166 comentarios

27 Golf Crest Dr   Acworth, GA 30101

(678) 269-6867

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 6 p. m.
  • Domingo
    9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(678) 269-6867

27 Golf Crest Dr
Acworth, GA 30101

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 6 p. m.
  • Domingo
    9 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Amazing customer service

Gwen B. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

would be better if I could leave with my paid bill in hand. it would be the perfect experience.

Mike K. 
Clasificación:
5.0

Had the truck for about an hour and was charged a $25 cleaning fee. The truck was returned in no better or worse condition as far as cleanliness was concerned. Please explain? A $25 refund would be great!

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan D. 
Clasificación:
5.0

Very efficient. Simple. No problems.

GARY L. 
Clasificación:
5.0

Had a great and FAST experience checking in and out. Much better than last experience with another location. Highly recommended.

Justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle T. 
Clasificación:
3.0

The store was under staffed and busy. I had a substantial wait for a return.

Olen P. 
Clasificación:
4.0

The truck did not have air conditioning or heat. The radio did not work. The steering was a little sketchy and the motor sounded terrible.

Maxx L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
3.0

The air conditioning in the Uhual was not working.

Sarah B. 
Clasificación:
5.0

Great service

Tyron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

I will never recommend any U-Haul to a friend.

Dustin V. 
Clasificación:
5.0

The lady who helped us was amazing. Very friendly, helpful and kind. Wonderful as a customer representative. Asset to her company.

Scottie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

The inside of the trailer was dirty, blankets not folded, driver side mirror was all cracked making it harder to see and I wish there was a way to extend the time, for the inside trailer light (multiple times it went out). Still very good experience for us.

BO K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joshua P. 
Clasificación:
5.0

Very friendly and helpful.

Rick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadia C. 
Clasificación:
4.0

Ken was especially helpful and went above and beyond to help me out.

Carey A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
2.0

I was charged for blankets which I did not request and a cleaning fee. All I moved were boxes of household items. This is the second time I have been incorrectly charged. Last time they charged me $10 for gas. I went 8 miles and bought 2 gallons at the location when I returned. Uhaul did correct this. I am awaiting a call back about these new incorrect charges.

Jay S. 
Clasificación:
5.0

Ken runs a tight ship. His people knew exactly what to do and the process was super simple. Location was perfect. Corporate botched my entire experience. Very disappointed with UHaul but not either of the locations.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff Y. 
Clasificación:
1.0

Requesting a review of the charges. I understand he following from my recent rental. Estimates: Truck $40.00 Mileage $25 Insurance $14.00 Tax $6.00 Total $85.00 approximate. I was billed $102? What kind of math is that? I took before and after pictures of the gas gauge. Site attendant said I put in more then they said it had on their system and adjusted the system to show 3/4 now. And then charged my for fuel. I called for a fuel adjustment and the total on my card is still $102 total. A $11.77 charge and $9.13 return charge. I can show $15 in gas receipts from that location. Plus the picture of the gas gauge before and after. This place is shady and I knew it ahead of time with the online reviews.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
5.0

Ken went above and beyond to help me get the trailer attached. Great customer service!

Dale H. 
Clasificación:
1.0

This location is a convenience store attendant would have to stop serving me for store customers. The unit door was jammed and totally not functioning, had to call a technician waiting about 2hrs for repairs to be made. After long wait could load. Leaving GA and got to home to unload and the door jammed AGAIN!!! Went to local dealer for repair.

Doug B. 
Clasificación:
5.0

Great Service

Randy T. 
Clasificación:
3.0

Not change my reservation location to a place 20 miles from my home. Had to take a 40 dollar Uber to pick up my rental. Not what I signed up for when I reserved my uhaul 3 weeks in advance.

Willis A. 
Clasificación:
5.0

Ken was very good, friendly and efficient

Thomas K. 
Clasificación:
5.0

The Rep at the gas station was fast and Courteous

Emilio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serita L. 
Clasificación:
5.0

Great Experience!!

DANIEL C. 
Clasificación:
4.0

Staff was pleasant and courteous

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loomus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Princess R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
2.0

I had scheduled this truck LONG in advance. However, in the few days prior the March 11 pickup, the pickup location was changed TWO TIMES, including the day of pickup. The pickup location was not at all convenient!. It was many, many miles from the original preferred Cobb Parkway, Marietta, GA location close to my house. In Friday afternoon rush hour traffic, it was a 2 1/2 hour round trip to pick up the truck! Ridiculous.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerand T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla R. 
Clasificación:
4.0

El cliente no dejó un comentario.

shadella P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRI Z. 
Clasificación:
2.0

He was a store clerk but really nice. However, he was trying to help me in between customers so he could keep the line moving. Which slowed me down a lot! He didn't have the correct dolly that I paid. It's not his fault of course but Uhaul should have All equipment there if it was available for rent. And a Uhaul person should be there to rent out trucks. It took 30 min for a 10 min stop.

brandy B. 
Clasificación:
5.0

Everything was great the truck was clean ran well I got the job done at a great price thank you very much Gary McDowell

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY T. 
Clasificación:
1.0

I was charged 240 dollars for no reason the truck already smelled like crap when I opened the back I returned it with the same amount of gas that was in it when I picked it up got charged for that and got charged for mileage that I wasn't even aware of being charged for

Ashley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
2.0

I was charged $650 for 2 dollys that were never in my truck

Temple R. 
Clasificación:
3.0

Drop off location was not experienced in returns, I had to wait while they called someone to know how to receive the car hauler

DAVID B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rory A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD K. 
Clasificación:
5.0

I tried to do the pickup electronically, but could never get it to work. The folks at this location indicated this has occurred in the past. The store personnel did a great job of quickly helping me to work through the pickup process inside the store.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

yarris L. 
Clasificación:
3.0

I was charged an extra $9 for 2 gallons of fuel. I only drove it 8 miles and put a gallon in myself. I have pictures of the fuel gauge before and after. The email they sent showed the gauge was supposed to be higher than before I rented it. I called and left a message to dispute the charge and I have not received a response.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad P. 
Clasificación:
5.0

El cliente no dejó un comentario.

marc P. 
Clasificación:
4.0

We were charged $9 for two gallons of gas when we already filled it up to full. I sent an email to the location and I'm waiting on their response.

Mitchell M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Patrice B. 
Clasificación:
5.0

Awesome service!!!

Robert B. 
Clasificación:
5.0

All was Perfect

PAUL S. 
Clasificación:
3.0

Inside the trailer was dirty so I had to sweep it out. Nobody to help hook up the trailer.

Shawn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE C. 
Clasificación:
3.0

This wasn't the initial pick up location and I had reserved two trucks however 1 truck was available for out of state without return.Disappointed with that however everything else was seamless.

Lee S. 
Clasificación:
3.0

App was garbage. Pickup was not contactless. Drop off impossible to use app properly. Truck served it's purpose but wipers worked when they felt like it.

Robert B. 
Clasificación:
3.0

Uhaul really failed me got a call from pick up location less than 24 hrs before I was to pick up truck only to inform me they had no truck for me and had no idea when one would be available. To make matters worse I received a txt message 2 days before my pick up date saying my truck was confirmed and wanted to know if I would pull a trailer from point a to be for them at a given price. I had to spend 3-4 hours on the phone trying to locate truck with corporate and once one was located had to drive 2 hrs each way to pick it up which caused me to have to change loading plans by 2 days and then when I returned truck I was charged for the additional days which were caused by uhaul not having the truck as they said it was Very poor support!!!!!

STEPHEN C. 
Clasificación:
5.0

I should have rented one size bigger (5x8 rather than 4x6). That's my fault. I figured it would be taller. I should have asked if a Q size box spring would fit in but I didn't think to & he didn't ask. Made it work. Easy doing business with Ken. Recommend +

Edmund B. 
Clasificación:
1.0

Taking the time to actually discuss everything. They also overcharged me. They charged me twice. No answer when tried to speak to someone.

Marie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Salik J. 
Clasificación:
5.0

I reserved a 6x12 trailer about 3 weeks before I needed it. It seems odd that I could not get any confirmation of my rental until 24 hours before I was to pick it up. Since I had a family member driving to help me move, it was stressful to get the family headed to a central location for moving and we didn't even know with certainty that we had a trailer to use. I had a guy at the storage unit we cleaned out tell me..."Penske tells you everything when you rent. U-Haul tells you after its too late to do anything about it"...

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett P. 
Clasificación:
5.0

Very friendly at pick up location.

Bill A. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
3.0

Vehicle cargo bay smelled like shit

Pablo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN B. 
Clasificación:
2.0

When I went to rent/reserve the U-haul car hauler the lady behind the counter, after maybe 15 min of trying, couldn't figure how to do the forms necessary for my renting the car carrier thus she called someone and handed the phone to me When I went to pick up the car hauler on Apr 17 different person, same experience - tried for a while before calling someone and handing the phone to me No assistance hooking, no one came outside when I was attaching trailer to my Tahoe

Hobson G. 
Clasificación:
5.0

It was an exceptional experience....thank you

Beverly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERROD R. 
Clasificación:
5.0

Make sure your trucks are clean. The inside had a lot of trash, cigarettes ashes, dog / cat hair and dust.

Cherron W. 
Clasificación:
5.0

Awesome place, great staff and owner.

ROBERT D. 
Clasificación:
5.0

The manager at this location was top notch. We have not rented from U Haul in a long while. We did not understand some of the procedure, this was a busy location at the time, and I know we must have asked some pretty stupid questions, but this man was very professional to the point that my wife and I went back to find him the next day and thank him, but he was not on duty this day. This individual represented UHaul and himself perfectly. VERY worthy of emulation!

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony A. 
No se han enviado comentarios para esta ubicación.

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