El cliente no dejó un comentario.Chip C.
Customer Reviews for New Georgia Self Storage LLC
(U-Haul Neighborhood Dealer)
Villa Rica, GA 30180
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 5 p. m.
- Mié.: 9 a. m. - 12 p. m.
- Jue. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
First, our preferred location was changed without notifying us. So, we had to go another 20 minutes out of our way, causing us to run late for our pickup time. We called the new location to let them know we were on our way. However, they moved our reservation to 24/7 pickup though we did not want this. We arrived before their closing time but no one was there to help with check in, forcing us to use the 24/7 pickup. This was VERY inconvenient and added an extra 30 minutes to our stop. Also, the fuel in the truck was below 1/4 tank. According to the contract, users must return the truck with at least 1/4 tank or they charge an extra service fee. If they charge this, they should use this fee to add more fuel to the tank, so that it is not another inconvenience for the next user.David R.
El cliente no dejó un comentario.Terrance B.
Very professional and helpful. Highly recommend this facility, it was easy to get to, perfect location. Safe. Price was the best around! Would definitely use this company again.Patricia "Pat" S. | Overall Experience
Very helpful and accommodating staff. Nice facility for storage.AMY D. | Overall Experience
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Travareis B.
El cliente no dejó un comentario.Charles G.
Everything was wonderfulAustin N.
El cliente no dejó un comentario.Patrick H.
El cliente no dejó un comentario.Ellen W.
El cliente no dejó un comentario.John J.
Properly maintain the equipment. The auto transport has a flat tire.Irmatine L.
Everything was great except the straps for the U-Haul did not fit on one side of the wheel but I did make the lady aware of it and she said she would take care of it so great customer serviceCarmen R.
El cliente no dejó un comentario.Rodney P.
El cliente no dejó un comentario.Caleb R.
El cliente no dejó un comentario.Rodney J.
There is no parking for your personal vehicle at this location. I have received 2 completely different invoices from uhaul and emailed about this and received nothing in return. Very unprofessional and unacceptable. Very quick to take money but refuse to communicateCarolyn H.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.MATTHEW A.
El cliente no dejó un comentario.Joe D.
The service rep was great and very knowledgeable and helpful from the reservation through pick upWILEY S.
Need to speak with someoneSHONDREKES C.
After hours drop off with a trailer was kind of difficult. Parking was limited. Everything else was great.Shana N.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.JENNIFER R.
El cliente no dejó un comentario.JOHN G.
I reserved a truck from a location close to my destination only after to be told that they em didn't have that size available so i had to pick up probably 13 miles out of my way. Truck was dirty smelt like cigarettes and i was charged for the mileage that i occurred having to drive it backCarrie J.
The vehicle could be cleaned and serviced. When I got in it had a low tire pressure light on and low washer fluid light on. There was dirt all in the cargo area.TERA P.
I reserved an 8AM vehicle when I got to location They didn't open till 9AM. I was trying to use the self sign in without any benefit. It wasn't user friendly at all. I called the customer service # and was getting assistance then the storage manager arrived to help me. I lost an hour of moving time for horrible sign in procedures. Next time I want to use a staffed open facility.ANTHONY C.
El cliente no dejó un comentario.Marc F.
Excellent Customer service, very knowledgeable, this is my new location. Thank you, GillianGILLIAN L.
El cliente no dejó un comentario.Paul A.
The young lady at the New Ga location was very nice and helpful.DONALD S.
El cliente no dejó un comentario.Bill S.
El cliente no dejó un comentario.Carey J.
The Associate at this location was very helpful and friendly.BRENT B.
Excellent customer service and always friendly and helpful.Vanessa G. | Overall Experience
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.ERNEST M.
El cliente no dejó un comentario.FREDERICK D.
El cliente no dejó un comentario.Mary G.
El cliente no dejó un comentario.WILLIAM T. | Overall Experience
El cliente no dejó un comentario.Christa W.
El cliente no dejó un comentario.William L. | Overall Experience
Staff was very helpful. Check in and check out process went very quickly.Karen S. | Overall Experience
El cliente no dejó un comentario.Floyd B.
El cliente no dejó un comentario.Bunny H.
El cliente no dejó un comentario.Ray W.
Everything was great & went according to plan! ¡Gracias!hunter P.
Tony and Max went above and beyond to assist me in switching my drop off location. They provided excellent customer service.Phillip S.
El cliente no dejó un comentario.Nicholas E.
My experience with Uhaul was stress a d hassel free. And in the Times of moving that is a blessing. Good job big orange. Thanks Catherine DobbsWilliam V.
El cliente no dejó un comentario.Joe N.
El cliente no dejó un comentario.Sean C.
the extra utility dolly and blankets in back of the truck were annoying, they just took up spaceJames C.
El cliente no dejó un comentario.Dawn M.
Nice guy that runs the place, quick and easy when you do everything online prior to arrival.Lee G.
I drop the U-Haul off ..I call the 800 number ask them would it be a problem if drop the truck at 12pm she told it would not be problem.10am was my drop off at first.. I woke up this morning check my bank . U-Haul charge me 57$ for those to hour. Very disappointed.. I'm retired army veteran 20 years I been using U-Haul never had a problem like this.. plus I needed that money for my family.. been lay off during this COVID 19Maurice P.
El cliente no dejó un comentario.Charlene M.
Be good if owner or someone would do walk around with customer, other than that it was very nice to do business with them, very friendly and very professional about the whole transaction.Eric M.
El cliente no dejó un comentario.Paula C.
I made sure and fueled the rental before I returned it and I was still charged $13.20 for fuel. I called and explained i put $12.00 in gas before I returned it and got no explanation. The fuel gauge was over the mark on the contract.Kevin W.
El cliente no dejó un comentario.Elizabeth A.
El cliente no dejó un comentario.kent I.
El cliente no dejó un comentario.Deneya L.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.James M.
The customer service at the local branch was very accommodating and friendly! I will use them again and refer them to my friends and business associates! Thanks Wayne DennisWayne D.
Very friendly staff. Will definitely use again, if needed!Shannon L. | Overall Experience
El cliente no dejó un comentario.Jasmine C.
El cliente no dejó un comentario.mona S.
El cliente no dejó un comentario.Charles W.
El cliente no dejó un comentario.April K.
very helpful staff.Curt M. | Overall Experience
Guy was very nice.KAREN H.
nothing to improve. the gentleman was helpful and informative. appreciate doing business with him. would definetly do business here again. thanksTerry M.
El cliente no dejó un comentario.Doris P.
El cliente no dejó un comentario.Christo C.
Good service and communication from the staff.Donald M. | Overall Experience
El cliente no dejó un comentario.kay W.
You guys are greatCharles C. | Overall Experience
They were always helpful and polite whenever I had a questionDAVID S. | Overall Experience
Hard to improve fast, friendly service. I'll rent from them next time.Charles G.
El cliente no dejó un comentario.Bill R.
El cliente no dejó un comentario.Toby S.
El cliente no dejó un comentario.Jefferson G.
El cliente no dejó un comentario.Bill R.
El cliente no dejó un comentario.Mo M.
The tires on the trailer I rented were in poor condition and had dry rot. One tire completely delaminated (tread came off) while driving down the interstate. This caused a 2.5 hour delay on a planned 14 hour trip, and thus required that I get a hotel room., and extending my trip by another day. As it turned out both tires had to be replaced due to dry rot. Please inspect and replace badly worn or dry rotter tires before sending them out..A B M.
Guy didnt know what he was doing. Took 45 minutes for a simple rental. Kept having to re key info. HorribleTYLER P.
El cliente no dejó un comentario.Jeffrey W.
Did not receive any paperwork/ contract.. computer system was down.. stayed in office 30 minsEsque Y.
El cliente no dejó un comentario.Latonya D.
Would recommend that hitch screw down be lubricated regularly. It was necessary to unhitch and rematch trailer. Screw was binding, sprayed lubricant and moved up and down the threads much easier. Other than that...good haul.
El cliente no dejó un comentario.TRACY S.
My initial drop-off location was West GA Rental, who no longer uses U-Haul. NO ONE CALLED TO TELL ME MY DROP OFF LOCATION HAD CHANGED. I was referred to a nearby location, to be told by the staff that they only carry 10-15' trucks. He referred me to another of their locations ASAP Storage, and she had no where to put it. She was kind enough to call U-Haul who told her my drop off had been changed to New GA Storage. Ben was extremely helpful. My biggest complaint is that no one called me and I ended up spending in excess of 2 hours when a 2 minute phone call could have solved my problem and not WASTED MY TIME. I feel marginalized and disappointed that U-Haul seemed to have no concern over my time or trouble. You do have my cell number and an abundance of information on me. WHY NO 2 MINUTE CALL? Henry Puckett 828.332.8771qHenry P.
My experience was ridiculous. I even spoke with management and when they couldn't answer my question they just stopped emailing me. I will never use uhaul services again and will tell everyone I know that they don't care about their customers especially military customers.Alexandria C.
El cliente no dejó un comentario.EDWARD W.
the windshield had a very large crack and i didn't notice it until i started driving it home. it was noted anywhere on the paperwork and i was scared to death that i was going to be blamed for it. otherwise, every thing else was clean and as expected. customer service was great.rebecca P.
They helped out when the other U-Haul rental location fell through.APRIL C.
Keep doing the great job you are doing.PABLO R.
El cliente no dejó un comentario.RONALD E.
Great folks - they were ready for us when we arrived and were extremely helpful.Lisa B.
The office personal were very friendly and helpful.Craig L.
When I originally scheduled a pick up for 10/7/17 online I selected the store right by my house. The night before I was scheduled to pick up I got a call that they changed my pick up location and it just so happens to be I. A different county. So I was charged for the 33 miles from the location back to my house and back to the location.. instead I'm being robbed for many more miles than I would have drove.Heather A.
El cliente no dejó un comentario.Lynn E.
New Georgia Self Storage LLC is great. They tried to correct the errors and short comings of the Uhaul Company. Uhaul Co. is terrible. They never called me on a reschedule and they always had the wrong size truck. I will go with Penske next time. Newt Hembreenewton H.
Nice peopleCHRISTINE B.