Customer Reviews for New City Gas Mart
(U-Haul Neighborhood Dealer)

554 reviews

279 S Little Tor Rd   New City, NY 10956

(845) 638-0297

Office Hours

  • Mon-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(845) 638-0297

279 S Little Tor Rd
New City, NY 10956

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–7 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Menotti 
Rating:
5.0

Incredible service all round! The owner stay late to allow me to return in person! Really impressive customer service

Menachem Klyne 
Rating:
5.0

Everything was explained perfectly. It was a painless rental. The gentleman is very nice and professional. ,👍

Sharyn Sherman 
Rating:
5.0

everyone was knowledgeable and fast and efficient, I had a great experience.

David Shatz 
Rating:
4.0

Customer did not leave a comment.

Christine Dunnery 
Rating:
1.0

Tell them not to be thieves and charge for extra days and think they was going to get away with it. 1. I heard they guy over the phone with the tone in his voice speaking to the attendant saying that the customer "which was me" submitted a complaint and its a big problem so just "refund refund refund" in other words they got caught trying to charge me twice and to give me my money back. I don't like bad business and they shouldn't have a uhaul dealer license if they going to be conducting business that way, and stealing people's money when I clearly paid for 24 hrs which is the whole day plus I know the extra miles kick in but getting charged a whole other day, that's not business, that's being a thief and they dont deserve to be handling uhaul trucks if that's how it's going to be conducted. Horrible experience never again address 279 S Little Tor Rd, New City, NY 10956.

Devin Mckee 
Rating:
5.0

Excellent

loja pedro 
Rating:
5.0

Customer did not leave a comment.

BAHA SALEH 
Rating:
5.0

Customer did not leave a comment.

Matthew Goldstein 
Rating:
5.0

Best uhaul location I ever dealt with . Friends guy

BAHA SALEH 
Rating:
3.0

they charged me cleaning fee during snow when had typical snow salt

Mendel Rottenberg 
Rating:
5.0

I’ve never had a more enjoyable rental experience. Truly. Customer service from the kind gentleman at this location has me converted to U-Haul anytime I am near enough to his location to rent. Penske no more!

ADAM DICCICCO 
Rating:
5.0

Customer did not leave a comment.

JOSEPH McDonald 
Rating:
5.0

Customer did not leave a comment.

JOSEPH McDonald 
Rating:
5.0

Great service from New City Gas Mart. I would definitely rent from them again. My rental was ready when requested, and all worked out well. Very nice to deal with, thank you!

Brian Smith 
Rating:
5.0

Asim is THE BEST. Tara

Tara keleher 
Rating:
5.0

Customer did not leave a comment.

Yisroel Rosenberg 
Rating:
5.0

Great and fast service very helpful

Yisroel Rosenberg 
Rating:
5.0

Customer did not leave a comment.

Vivina Caerbonell 
Rating:
1.0

HORRIBLE OVERALL EXPERIENCE! I booked a truck 2 weeks in advance, and I got an email with big nice green letters saying "reservation guaranteed". I obviously arranged my move around my truck pick up time, such as hiring hourly paid movers, and commiting to departure time from my previous place and arrival time to my new place, etc. However, less than 48h before my pick up time, u-haul sent my an SMS reminding me of my upcoming reservation for pick up at 10 am (not 8:30 as I scheduled, and they guaranteed). I must have spoken to 5 representatives including the location manager for a solution, but the best they could do is send me to pick up an available truck 45 min away, or give me a smaller one that would not fit my stuff. No apologies, no willing to help or accommodate, just mediocre answers. The manager was unable to answer to my question "why do you guarantee the reservations of you can not keep up?" He had an anxiety attack on the phone and transferred me to someone else. Finally, when I go to pick up the truck, the so advertised "pick from your phone, no lines" was a lie. Obviously the app didn't work, and there was a long line at the location counter of all the customer to whom the app didn't work either. The system was not working for the person behind the counter either, so he couldn't help customers either. I ended up getting to my truck almost an hour later from my pick up time. VERY UNRELIABLE COMPANY, HORRIBLE AND MEDIOCRE CUSTOMER SERVICE. NEVER AGAIN. DONT USE IT!

Allan Hebel 
Rating:
5.0

Friendly good pricing, easy rental!!

Ralph Ferrusi 
Rating:
5.0

The staff was friendly and knowledgeable and we got a great price on storage. Keep up the good work.

Paul Prochnau 
Rating:
5.0

Customer did not leave a comment.

JOSEPH McDonald 
Rating:
5.0

Everything was perfect

leudis batistia 
Rating:
1.0

the truck broke down on the way . can not believe the rent truck that has over 100,000 mile on it.

Marsel Amona 
Rating:
4.0

Quick, convenient, good service!

JOHNLESLIE LINEHAN 
Rating:
5.0

Very accommodating and very helpful

Constantinre Tzavis 
Rating:
1.0

Hi I asked for no additional insurance or safe road and I was charged for it this is not fair I will call the 1800 number to dispute it … my cell is (845)633-2185

richard mainstreet 
Rating:
5.0

Outstanding service everything's clean,asam is very helpful and goes above and beyond .5 stars

Saleh Baha 
Rating:
4.0

Customer did not leave a comment.

Laura Carbone 
Rating:
5.0

Customer did not leave a comment.

Marte Magnaury 
Rating:
5.0

Customer did not leave a comment.

BAHA SALEH 
Rating:
5.0

Customer did not leave a comment.

Waqas Tariq 
Rating:
5.0

A great experience -- the owner was fast and helped make the whole rental super-easy. A great experience, and I highly recommend New City Gas Mart. Awesome guy!

Chandler Lewis 
Rating:
5.0

Customer did not leave a comment.

JOSEPH McDonald 
Rating:
5.0

5 star service..

BAHA SALEH 
Rating:
5.0

The owner of the branch is so friendly and helpful.Good place and team to rent a truck. Thank you!

Burak KILIC 
Rating:
5.0

Nothing. Everything is really efficient.

Robert Adams 
Rating:
3.0

He didn’t help me backup or unhitch the trailer, thank goodness I had my own helper otherwise it would have been really difficult for me to get it off my car.

Laura Guttmann 
Rating:
5.0

Great service, friendly staff

BAHA SALEH 
Rating:
4.0

Customer did not leave a comment.

Michael Price 
Rating:
1.0

The truck had an issue with the key not turning in the steering lock. The person I returned the truck to complained that I cost him money by renting the truck for 3 days and only driving for 11 miles. He said that I rented his truck during his busiest time and that he could have rented out the truck 6 times and the truck would have been driven more than 40 miles each time. He was rude and used profanity while talking to me. This was a very unpleasant experience.

Matthew Jordan 
Rating:
5.0

Great services

Sam Campbell 
Rating:
5.0

Customer did not leave a comment.

Ramon Santos 
Rating:
5.0

The owner at this U-Haul location is a great person who runs the operation very professionally.

Angel Olivo 
Rating:
5.0

Great service at this location!

Karen Herbstman 
Rating:
5.0

Great!!

Thomas Brady 
Rating:
5.0

Great service and very helpful! I needed a few more hours and was given the time with a smile at no charge! See you guys again soon!

Moshe Kaufman 
Rating:
5.0

Customer did not leave a comment.

akiva steinmetz 
Rating:
5.0

Great!’n

Thomas Brady 
Rating:
5.0

Customer did not leave a comment.

Jacob Gruenzweig 
Rating:
5.0

very friendly service

Michael Pollak 
Rating:
5.0

Customer did not leave a comment.

anthony picarello 
Rating:
5.0

Fantastic service at this location, clean car, and great service!!

Zvi Zimmer 
Rating:
5.0

Nothing everything was perfect The guy there Asim was very helpful 10/10 would come again

YITZCHOK GOLDFARB 
Rating:
5.0

Great!!!

Thomas Brady 
Rating:
5.0

Great service

Alael Deen 
Rating:
5.0

Asim Was extremely helpful fast service check out &check in

ELIMELECHDAVID GOLDSTEIN 
Rating:
5.0

Excellent

Thomas Brady 
Rating:
5.0

Customer did not leave a comment.

Alvaro Rivas 
Rating:
5.0

Nice guy he works with you on last minute reservations. Clean vans,can't ask for anything better

BAHA SALEH 
Rating:
5.0

Nice guy very helpful pleasure to deal with clean truck and easy to return

YITZCHOK GOLDFARB 
Rating:
5.0

Very good service

Constantinre Tzavis 
Rating:
5.0

Customer did not leave a comment.

AlAEL DEEN 
Rating:
5.0

The guy is super nice and very helpful.

BAHA SALEH 
Rating:
1.0

I refused insurance he charged me anyway. When trying to start the van u had to keep trying to turn the key. It would take numerous attempts until it released and started. Spoke very poor English as did the guy who I had to deal with when returning van. Would not deal here again.

GLENALLAN WEAVER 
Rating:
1.0

Location was unprofessional. Tolls were charged without opportunity to contest anything. Really. Uhaul took away my chance to contest a charge. I will most likly never use uhaul again.

joshua goldstein 
Rating:
3.0

Customer did not leave a comment.

Shaun Weaver 
Rating:
5.0

Customer did not leave a comment.

Gabriela Difilippo 
Rating:
5.0

Customer did not leave a comment.

BAHA SALEH 
Rating:
5.0

Great service (Best place for Rent U-Haul)

BAHA SALEH 
Rating:
5.0

Customer did not leave a comment.

Lawanda Parker 
Rating:
4.0

Customer did not leave a comment.

Etienne Stadwijk 
Rating:
5.0

Customer did not leave a comment.

avrumy kaufman 
Rating:
5.0

Customer did not leave a comment.

Michael Weiser 
Rating:
4.0

It took quite a while to get the vehicle out of the back where it was blocked by a van. Perhaps the van was rented and the person was late and it was supposed to be gone by the time my rental happened, but if not, then making sure that the vehicles are queued for easy access would help quicken the rental process further.

Thomas Toynton 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MCDONALD 
Rating:
5.0

Customer did not leave a comment.

Kurt Sodeman 
Rating:
5.0

Everything was perfect, great service!!

MOSHEYEHUDA GOLDFARB 
Rating:
5.0

Everything was great! Much better than my experience at a previous UHaul. Went out of my way to go here but well worth it. I would recommend.

Sean Goddard 
Rating:
5.0

The man did incredible job helping me

ANTHONY MITRIONE 
Rating:
5.0

Very accommodating. Worked WITH us, not against us. They allowed for our time constraints. It was a very good experience. Thanks

Mark Walters 
Rating:
5.0

Excellent

Thomas Brady 
Rating:
5.0

Customer did not leave a comment.

Andre Richards 
Rating:
5.0

Great overall experience

Latisha Tate 
Rating:
5.0

Customer did not leave a comment.

John Macrino 
Rating:
5.0

Customer did not leave a comment.

Ernest Yazzetti 
Rating:
5.0

Very good people

Rafael Mancia Recinos 
Rating:
5.0

Great as usual. Best place to go for a rental.

Thomas Brady 
Rating:
5.0

Absolutely incredible easy and fast to deal with I would recommend everyone to come here and rent any truck they may need

Segelman Shaw 
Rating:
5.0

Great Service!!!!

Wilson Gonzalez 
Rating:
5.0

Great!!!

Thomas Brady 
Rating:
5.0

Please let me know if there is going to be any errors so I don't have to worry about them, thanks you

Shlomo Schanzer 
Rating:
5.0

Customer did not leave a comment.

JOHN DURKIN 
Rating:
5.0

The employee's demeanor was exceptionally polite and well-prepared. The pickup truck provided a smooth ride; however, it was disappointing to find the interior doors in a filthy condition, who ever returned the truck damaged the doors. On the positive side, the location was highly convenient, offering a seamless and effortless experience when it came to entering and leaving the premises.

RAUL ORTIZ 
Rating:
5.0

Friendly and easy to do the transaction

Miguel Chuquipoma Herrera 
Rating:
5.0

Excellent experience. Would recommend this site without a doubt. Will use again in the future. Thank you very much!

john saundie 
Rating:
5.0

This is the best U-Haul location in the world!!!

Dovid Nitzlich 
Rating:
5.0

Was excellent quick service very accommodating

GABRIEL SURKIS 
Rating:
5.0

Customer did not leave a comment.

avrumy kaufman 
No reviews have been submitted for this location.

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