Comentarios de los clientes para Neighbors Auto

Barry is a great business man. Everything went as expected. Very computer savvy with UHaul program and helpful

Very professional the whole pick up and return process

Please make sure the uhaul seals are intact before giving the truck to us. When I opened the trunk, the seals were already broken.

Everything was excellent

Truck was clean. Very little equipment available. No furniture dolly and carts.

I had to extend a reservation due to an emergency and called U-Haul to extend the reservation. This may have caused the location some inconvenience as all the other reservations for the truck For that week needed to be accommodated. The store manager Barry was clearly upset due to this change but was not rude and very nice. If I had known about this process, I would have contacted the location first before extending the reservation. It was not my intention to be an inconvenience for anyone. 5 star for Barry and the rental location.

Excellent service

Barry was great, couldn't have gone better.

Thank You, everything went smoothly

No problems, very friendly and helpful

The Person who helped us was great! Very helpful, knowledgeable & very nice! Would definitely recommend & use this location again! Thank you!

Everything was great.

Everything was very good. Costumer service was excellent. Everything went very smooth during the pickup and drop off. I highly recommend this location.

The person completing the transaction was taking what sounded like a personal call at the time and gave very little attention. I needed to back the truck out of a spot on the side of the mechanic shop and navigate around other cars in the lot. It was do-able but not up to the level of customer care I usually experience with U-haul.

The owner was very nice and super accommodating!

noithing everything was great, including the staff

Great place to rent from, Reasonable and they adjust ur final cost if u come earlier.

The person at U-Haul who answered calls was very helpful when I could not get the website to recognize my account/rental And when I was trying to check out. All went fine very smoothly as long as somebody was available on the phone.

Friendly people, easy access

It was ok, the office needs renovation

awesome people.. definitely going back to them

Barry always professional, utilized a van three times, very clean.

My dissatisfaction was with Uhaul to assume I would want to rent a truck 13 miles from the location closest to my home. I feel this is an effort to overcharge customers. I was charged for 30 miles @ $1.39 per mi. I only used 4 miles for my move, the other 26 miles was for picking up and returning the vehicle. This is outrageous, particularly since I reserved in advance. The customer service rep who secured my reservation NEVER mentioned that there was even a possibility of picking up the rental outside of my zip code.I I would never have agreed to go 13 miles away ! This was inconsiderate and a mechanism for overcharging the customer.

Courteous; friendly service.

I did not want CDW coverage when I made the reservation, yet I was charged this fee. No parking available for my vehicle, had to walk two blocks to and from, upon return, had to walk in the rain.

Parking was an issue and the speed of the process is ponderous. The speed of returning the vehicle was worse when attempting to use the online option. That could not be more poorly designed.

Good

TO MUXH TIME THEY TOOK ME IN THE OFFICE WHEN I DROP OFF THE TRUCK .

I usually rent from eagles in newbridge in east meadow, ny; but this location is the only one that have the size needed, Jeff helped me out and was very pleaseant; the only thing i would change is the payment flexibility, booking with a card and then decide to pay with a different one, i preffered to pay with cash but that wasnt available either; you must use the same card you booked it with! Other than that a very good experience.

Excellent service

I "inconvenienced" the staff by dropping the truck off at this location. They were rude and took over 20 minutes for Complete the drop off. They asked for the card I used to pay the previous day and did not tell me I was being charged more fees! This was the worst experience I've had with uhaul and makes me not want to use uhaul in the future. For the amount of money I've spent it was not worth using this company.

Loication was fantastic. representative were knowlegable helpful and time concious

Service was not good, I reserved equipment and furniture pads to help the move go more easily, I had a ton of boxes and furniture to move out, non of the equipment was in the truck, I made it all the way to my apartment (45 mins away from the Uhaul pickup location) before I found out there was nothing in the truck, I called the location and they tell me "Sorry I got distracted when you picked up the truck, and then told me I can come all the way back if I still need the equipment," if I do need to rent a Uhaul again I do not want to rent from that location ever again.

Pick up location advised all vehicles are commercial plates can't take parkways. Drop location said they are treated as personal vehicles. It was safer to follow commercial since truck was 11' high, but should aware.

Response time

Parking is limited

Friendly and efficient, will return again

Very quick and easy transaction without a doubt only downfall was when I asked where I can park my car the owners reply was you can't park on my property.... You can park on the side street “ which was already taking by people or park 1/4 mile away or so in the Municipal parking. Other then that the truck was brand new did what it had to do. Maybe put 2-3 spots aside for Uhaul?