The man at location was very friendly and helpful
LAWRENCE B.
Customer Reviews for Neighbors Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner who I was dealing with was extremely rude from the start I made a shirt on way trip considering I lived not even a block away from the u haul he told me to get gas in the truck with a receipt I said that was fine. I realized on my way back that the gas tank was still on full I went to call him explaining to him I needed it for a very short 10 min ride to my location that the gas was still on full he went to cut me off and said get gas anyway and bring me the receipt. When I went to do this the gas spilled out all over me bc like I explained to him IT DID NOT NEED IT !!!!! I'm in the car business for over 20 years I know when the gas meter has moved and he should of known being a mechanic…. Guy at the neighbors automotive completely unprofessional and disgusting inside. But I guess for my cheap trip and rental whatever i was desperate but will never recommend
STEPHANIE G.1. Vehicle back up camera and USB charging outlet including radio was not working. 2. When filled up the fuel and dropping it off. Guy From workshop ask me receipt for fuel or he will charge me $30 charge. When I told him I rent uhaul quite often and I have never heard of this ever before than he said that he have his location policy that he requires gas receipt other wise $30 charge. I told him he can charge me but I will call uhaul and never use the company again. Than he said he will not charge me the fee. I am very disappointed from this location. This is very unfair that each location have their own policies.
SUFIAN R.He just asked for the keys, and told me he will email receipt, didn't even look at the truck or check the amount of fuel in it. I picked it up with a 3/4 of a tank, so I returned it with the same. But nobody checked.
RANDY R.Very easy process. Would definitely use this location in the future if I need to rent a Uhaul again.
MICHAELJOSEPH JR A.The truck had a bad smell and they don't have a good deal
DIEGOEMMANUEL C.I just dropped off my rental after hours. It was well lit and easy to drop off the truck.
DAVID L.Nothing
ANDERSON K.Jeff was super nice
THERESAL P.Keep it up ðŸ‘
Sher S.The guy Barry was extremely helpful with assisting me in which roads I could navigate to make the move. Staff backed the truck out for me and even did a COVID wipe down after he got out.
KEVINA B.If a customer rents a vehicle to pick up at a location on the day it was promised for the equipment that was chosen and it is held with a credit card, then the Corporation needs to hold that vehicle at that location,. I received an e mail when i landed after flying 1000 miles thru 3 airports to get to my destination that the vehicle I paid for and set up to pick up was no longer available and I would have to travel 120 miles to a different site to pick up what i ordered ahead of time months in advance. Then your Corporate CSR Department made me feel like they were doing me a big favor to hold a truck 120 miles from my location that if i wanted, I had to go get. THAT IS IRRESPONSIBLE AND UNPROFESSIONAL. Your firm simply made a commitment and did not hold that commitment. The vendor that helped me bailed me out, NOT U - HAUL CORPORATE. Your top management team needs to re-evaluate how it does business and how committed you are to servicing your customer base. An absolute nightmare for me stuck with a kid moving out of a house 600 miles away from home and the equipment I planned for and rented weeks, months in advance was not available. WAKE UP CORPORATE!!! Commit and hold your commitment.
STEPHENSCOTT E.We had to go back and have them fix the passenger door because there was a regular screw holding the door on rather than a hinge pin. This delayed our trip and added unnecessary miles to our trip.
TIFFANYA M.The service was excellent the truck was ready when I got there they were no delays it was clean very professional very pleased
robert L.I would HIGHLY not recommend anyone ever visit this location. Service and person attending me was beyond terrible. Literally told me and my mom to not talk in Spanish, proceeds to tell us to take that talk outside that this is his “playground. Avoid this location at all cost.
Edgar A.I requested to not have insurance. The machine froze and it was entered manually and of course I was charged.
JAMESF L.My truck was brand new at 342 miles on it 10 foot box truck. The thing ran incredible I couldn't believe how well the truck ran. The only thing was that there was a rattle at idle under the truck and I told the people when I dropped it off that they should look at. All in all excellent. Thank you.
JOSEPHA JR C.I was very satisfied with my experience. Vehilcle was well-maintained and easy to operate and manuever. Barry was very helpful as well. I would definetely recommend to a friend
JAIMECHRISTOPHER S.The Truck I rented was in such poor conditions mechanically that I felt that it was going to stall out on the road. There were so many lights on the dashboard that made me extremely nervous. I called the location to alert them but I was unable to reach anyone after they closed at 6:30p. Worst experience I've ever had with Uhaul!
TRACY C.Need to be specific, with the price, I was in hurry to move a personal and did'n put attention about what to pay. But from $45.00 change all of way to $100.00 plus $15.00 of gas. I spect will be more. But NOT $115.00 , is to late
MANUELV R.very friendly and helpful staff!
ALVIN L.Everything was great. Thanks
THOMAS M.Barry a real gentlemen and handle the rental process like a pro.
ANDREWRANDOLPH B.Nothing
BRIANJEFFREY R.The owner was great!
Julian L.The process was fast and simple. The staff was friendly, helpful and knowledgeable. It was a great experience.
Jaclyn V.Easy and reliable.
Frank R.Barry is a great business man. Everything went as expected. Very computer savvy with UHaul program and helpful
VIVIAN F.Very professional the whole pick up and return process
WILLIAM C.Please make sure the uhaul seals are intact before giving the truck to us. When I opened the trunk, the seals were already broken.
DANIELJIHOON A.Everything was excellent
Joe L.Truck was clean. Very little equipment available. No furniture dolly and carts.
James R.I had to extend a reservation due to an emergency and called U-Haul to extend the reservation. This may have caused the location some inconvenience as all the other reservations for the truck For that week needed to be accommodated. The store manager Barry was clearly upset due to this change but was not rude and very nice. If I had known about this process, I would have contacted the location first before extending the reservation. It was not my intention to be an inconvenience for anyone. 5 star for Barry and the rental location.
sajidur R.Excellent service
Noorali K.Barry was great, couldn't have gone better.
lawrence M.Thank You, everything went smoothly
nicholas B.No problems, very friendly and helpful
mauricio D.The Person who helped us was great! Very helpful, knowledgeable & very nice! Would definitely recommend & use this location again! Thank you!
JOHNJOSEPH D.Everything was great.
Silvio M.Everything was very good. Costumer service was excellent. Everything went very smooth during the pickup and drop off. I highly recommend this location.
jose G.