Customer Reviews for Neighborhood Variety Store
(U-Haul Neighborhood Dealer)

182 reviews

1018 Waverly Ave   Holtsville, NY 11742
(Across from Holtsville Fire Dept)

(631) 289-2120

Office Hours

  • Mon-Sun: 7 am–9 pm

Services at this Location:

Contact Us

(631) 289-2120

1018 Waverly Ave
Holtsville, NY 11742
(Across from Holtsville Fire Dept)

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Neal H 
Rating:
3.0

Customer did not leave a comment.

AUSTRALIA S 
Rating:
2.0

attendants were great, the equipment was run down, the exhaust was rattling and will fall off soon.

CARLOS C 
Rating:
5.0

Staff was friendly , knowledgeable and efficient. It was an easy pick-up.

James K 
Rating:
1.0

Over charges on milage. Only location in area to calculate 100 miles everytime even though I selected 10 miles. And I returned the truck on 7 miles. It’s not necessary to hold 100 miles when we don’t use that much. Also they lied about condition of truck. I’ve been renting trucks for years. Never in my life had a dirty truck and no cleaning fees. This place claims dirty truck and charged me cleaning fee. We swept the truck out before retuning. This location needs to be shut down. Bad for business.

Humzah R 
Rating:
4.0

Customer did not leave a comment.

patrick j 
Rating:
5.0

The person we picked up from was very nice and polite. Took care of everything quickly and smoothly.

Stephanie B 
Rating:
5.0

Customer did not leave a comment.

Paul T 
Rating:
5.0

The people there are very helpful and fair all the vehicles.were immaculate.

Mitch M 
Rating:
5.0

The employee who helped me was great

David G 
Rating:
5.0

Customer did not leave a comment.

Malik R 
Rating:
5.0

The gentlemen was amazing and helped us extend our dates. I would definitely tell people to use this location

Kimberly M 
Rating:
5.0

Customer did not leave a comment.

cristian a 
Rating:
5.0

The young girl was so sweet & explained everything in detail.

Ronald R 
Rating:
5.0

Actually, nothing to improve at this location. The store owner was very pleasant, professional and knowledgeable

William O 
Rating:
5.0

Excellent service, they explain everything, they are friendly, and they make the rental process very easy. I give this place 10

Juventino T 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Good hr for pickup and drop off friendly

MIKE C 
Rating:
1.0

When I went to pick up truck person was on the phone on a personal call for about 1/2 hour I told him I did not want the insurance twice I was told I had to deal with corporate I asked to speak to owner the person that was there told me I had to pay n he had no way to get a hold of the person that rented me the truck … this made my account negative n was charged $35 for overdraft fee… I regret going there next time if I hope is never I ll rent from Home Depot…

Evelyn m 
Rating:
3.0

Customer did not leave a comment.

Christine D 
Rating:
5.0

Customer did not leave a comment.

Karen H 
Rating:
4.0

Have a adapter for light plug

Frank C 
Rating:
5.0

Fast, easy and convenient.

Nicholle S 
Rating:
3.0

Customer did not leave a comment.

Bianca W 
Rating:
1.0

Service was bad. Store was to open at 7am but didn't open till 8:30am. So I had people standing around waiting for the truck. We were behind all day. People that came to help had to leave before we were done. I said I wanted the truck for 24 hours and the employee said not a problem. I get a call from uhaul telling me that the truck should have been returned. Had to pay extra to keep it until 12mid. I will never go back to that uhaul location again. I have never had a problem with uhaul before and will continue to use them again. Just not that location.

DAPHNE F 
Rating:
5.0

Customer did not leave a comment.

PETER A 
Rating:
5.0

Excellent service, no issues with the vehicle

Luiza F 
Rating:
5.0

Everything went very smooth and fast. Very professional and no issues

Josh o 
Rating:
5.0

The guy who helped me was super friendly and helpful. He was able to show me everything about the truck and did not waste my time when picking up or returning. I will definitely be renting from this location again!

Timothy F 
Rating:
4.0

Customer did not leave a comment.

Krzysztof K 
Rating:
5.0

Customer did not leave a comment.

Malik R 
Rating:
5.0

Customer did not leave a comment.

Kristie M 
Rating:
5.0

The drop off guy was super friendly and helpful.

Andrew G 
Rating:
5.0

Customer did not leave a comment.

Wendy P 
Rating:
5.0

Customer did not leave a comment.

alison s 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Roy N 
Rating:
1.0

Was told the truck had moving blankets also a dolly a hand truck I had to buy 4 blankets in Jersey when I brought the truck in Holtsviie the agent said there was nothing she could do in ending my experience I would not rent from U Haul or recommend your company

john a 
Rating:
3.0

Truck interior was covered in cigarette ashes, inside of windshield with footprints. Cleaning the crew cab should be part of the services.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Laura P 
Rating:
3.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Very professional and courteous

kimberly m 
Rating:
5.0

Staff was great and so was equipment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Dexter K 
Rating:
4.0

Customer did not leave a comment.

robert k 
Rating:
5.0

Amazing to deal with..such nice people :)

Linsey C 
Rating:
4.0

Good job convenient location

Joseph A 
Rating:
4.0

Good job. Con isn’t locaction

Joseph A 
Rating:
4.0

Customer did not leave a comment.

Patricia B 
Rating:
5.0

Customer did not leave a comment.

Katherine R 
Rating:
4.0

Customer did not leave a comment.

jaime m 
Rating:
5.0

Customer did not leave a comment.

sal b 
Rating:
3.0

The Check Engine warning light was on when we picked it up. Truck engine revved to the non-marked redline constantly. A/C smelled badly of cigarette smoke. Shock absorbers are garbage - it bounced over every tiny imperfection in the road, which was dangerous to the very delicate fragile things we were transporting. Very disappointed and angry about all of this. This was the only truck they had and we were in a rush.

Adam G 
Rating:
4.0

Customer did not leave a comment.

Elliot M 
Rating:
1.0

Same as above

GARY M 
Rating:
3.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

Customer did not leave a comment.

anthony c 
Rating:
3.0

Tire strap was not checked before I picked up. When strapping the tire, the strap was frayed and snapped. Had to buy strap downs for support

Renee T 
Rating:
5.0

Service agent friendly and capable.

Paul J 
Rating:
5.0

false advertisement, YOU WILL NOT PAY $19.95 as it says on the side of the van, I wasnt planning on spending $130 for this 1 hour rental, will avoid using Uhaul again if I can

Eddie G 
Rating:
5.0

Customer did not leave a comment.

Sinan U 
Rating:
5.0

Customer did not leave a comment.

Paul J 
Rating:
5.0

Customer did not leave a comment.

Caity V 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
5.0

Customer did not leave a comment.

Toni F 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERA G 
Rating:
5.0

Customer did not leave a comment.

james g 
Rating:
5.0

Customer did not leave a comment.

JENNY D 
Rating:
1.0

The convenience store was not open when I went to pick up the van. Then I attempted to go back two more times, hours later without any success. I was unable to utilize these services.

Joseph A 
Rating:
3.0

Nobody to unhook the trailer from my truck, I had to do it by myself.

Bernardo C 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
5.0

Customer did not leave a comment.

JAMESJ V 
Rating:
5.0

Customer did not leave a comment.

SALVATOREGAETANO G 
Rating:
5.0

Customer did not leave a comment.

RICHARDJOSEPH M 
Rating:
5.0

Customer did not leave a comment.

MICHAELA M 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
3.0

The individual that I dealt with was excellent however do to computer problems at U-Haul, I waited 40 minutes from 8:05 to 8:45 to obtain my 15 foot box truck, I again stress that the representative at the location was professional and apologetic. again

Michael C 
Rating:
5.0

Great

EDUARDO S 
Rating:
5.0

Was convenient and local to use. Very friendly and helpful with the rentals

BERNADETTEM J 
Rating:
5.0

Customer did not leave a comment.

Roger F 
Rating:
5.0

Customer did not leave a comment.

nancy w 
Rating:
5.0

Employees were courteous, friendly, helpful, attentive. 5 Stars !

Thomas M 
Rating:
5.0

Customer did not leave a comment.

ADRIELOTHNIEL R 
Rating:
5.0

Customer did not leave a comment.

JOAOMIGUEL A 
Rating:
5.0

Made it easy 123

Edward H 
Rating:
5.0

Customer did not leave a comment.

jennifer l 
Rating:
5.0

Guys were great. Helpful and accommodating..

Michael H 
Rating:
5.0

I reserved a 10’ truck at this location and when I got there they only had a 15’ truck for me. Thy said they didn’t know why the site let me reserve a truck they didn’t have and I had to pay $10.00 extra for the bigger truck.

RAINAS G 
Rating:
5.0

Nothing. Process and pickup/drop off was quick and easy

Karen M 
Rating:
1.0

I have used these trucks every single time I’ve ever moved and I have never spent this much money using a truck for four hours less than 40 miles refilling the gas being charged for things that I didn’t use and being charged for the rental twice I have never in my life spent this much money for a truck and if you go back using my name you can see I have rented a truck several times from U-Haul and I am extremely upset and would never recommend this location again because I was absolutely overcharged

Stephanie T 
Rating:
5.0

Keep up with the good service!

FRANK M 
Rating:
3.0

Do maintenance on the van (oil change)

peter c 
Rating:
5.0

Customer did not leave a comment.

Richard T 
Rating:
2.0

I ordered a 15 foot truck on the inside it said it was a 14 foot truck there’s also a sign saying it was 19.99 to rent but they charged me 29.99 because it didn’t apply to the truck even though the banner was in the truck window I feel like I got ripped off why say you have a 15ft truck when inside it says 14ft including the top price that goes over the driver wish I would have known this before I would have gotten a bugger truck from another location

CHRISTOPHER F 
Rating:
4.0

Customer did not leave a comment.

D B 
Rating:
5.0

Customer did not leave a comment.

LAURIE B 
Rating:
5.0

I was very impressed with the service from your partner company

Dawnmarie A 
Rating:
4.0

It was conveniently located near a storage unit where we had furniture to move. The clerk's in the store were friendly and informative. Would definitely use them again.

JEFFREY L 
Rating:
3.0

You changed my pick up at the last minute, causing me to have to drive one and a half hours in two directions, causing a delay of 3 hours and then had the audacity to charge for the extra mileage.

EMMANUEL A 
Rating:
5.0

There was a few issues with the truck we had a horrible smell inside the cabin we had a 3 hour ride the a/c kept on shutting off ... very uncomfortable in the heat ... the truck was to old 2012 very uncomfortable ride for long distance..wasn’t happy with the truck at all.

MARIAM M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top