Tire strap was not checked before I picked up. When strapping the tire, the strap was frayed and snapped. Had to buy strap downs for support
Renee T.
Customer Reviews for Neighborhood Variety Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Service agent friendly and capable.
Paul J.false advertisement, YOU WILL NOT PAY $19.95 as it says on the side of the van, I wasnt planning on spending $130 for this 1 hour rental, will avoid using Uhaul again if I can
Eddie G.The convenience store was not open when I went to pick up the van. Then I attempted to go back two more times, hours later without any success. I was unable to utilize these services.
Joseph A.Nobody to unhook the trailer from my truck, I had to do it by myself.
Bernardo C.The individual that I dealt with was excellent however do to computer problems at U-Haul, I waited 40 minutes from 8:05 to 8:45 to obtain my 15 foot box truck, I again stress that the representative at the location was professional and apologetic. again
Michael C.Great
EDUARDO S.Was convenient and local to use. Very friendly and helpful with the rentals
BERNADETTEM J.Employees were courteous, friendly, helpful, attentive. 5 Stars !
Thomas M.Made it easy 123
Edward H.Guys were great. Helpful and accommodating..
Michael H.I reserved a 10' truck at this location and when I got there they only had a 15' truck for me. Thy said they didn't know why the site let me reserve a truck they didn't have and I had to pay $10.00 extra for the bigger truck.
RAINAS G.Nothing. Process and pickup/drop off was quick and easy
Karen M.I have used these trucks every single time I've ever moved and I have never spent this much money using a truck for four hours less than 40 miles refilling the gas being charged for things that I didn't use and being charged for the rental twice I have never in my life spent this much money for a truck and if you go back using my name you can see I have rented a truck several times from U-Haul and I am extremely upset and would never recommend this location again because I was absolutely overcharged
Stephanie T.Keep up with the good service!
FRANK M.Do maintenance on the van (oil change)
peter C.I ordered a 15 foot truck on the inside it said it was a 14 foot truck there's also a sign saying it was 19.99 to rent but they charged me 29.99 because it didn't apply to the truck even though the banner was in the truck window I feel like I got ripped off why say you have a 15ft truck when inside it says 14ft including the top price that goes over the driver wish I would have known this before I would have gotten a bugger truck from another location
CHRISTOPHER F.I was very impressed with the service from your partner company
Dawnmarie A.It was conveniently located near a storage unit where we had furniture to move. The clerk's in the store were friendly and informative. Would definitely use them again.
JEFFREY L.You changed my pick up at the last minute, causing me to have to drive one and a half hours in two directions, causing a delay of 3 hours and then had the audacity to charge for the extra mileage.
EMMANUEL A.There was a few issues with the truck we had a horrible smell inside the cabin we had a 3 hour ride the a/c kept on shutting off ... very uncomfortable in the heat ... the truck was to old 2012 very uncomfortable ride for long distance..wasn't happy with the truck at all.
MARIAM M.Explain rates properly bc I was told it would cost 99 cents per mile and was charged 1.89 per mile and rental fee , such a horrible experience
PAULJOSEPH D.Friendly customer service, easy scheduling, great experience.
trisha R.Inside of truck was dirty
David P.nothing every thing was fine
daniel R.The merchandiser was alone and had field other customers but he did this well.
Peter B.Truck was in good shape. Rep was very helpful and knowledgeable.
Thomas C.Vehicle had over 128000 miles on it was very dirty and rickety. Drivers seat was ripped.
Vito D.Too expensive!
Christopher G.Staff in store were very nice. The truck was filthy, ripped seat, NOT a standard U-haul Truck!!! Disappointed...……….
Marc B.Thank you very much.
Robert W.Pleasant experience
Renvoy M.Place was clean, no problems with personnel, but parking lot was crowded with cars so we had a hard time parking the trailer by ourselves due to limited space
Emily F.Soooo convenient. Literally down the block. After talking to the super nice guy at my drop off location and explained that my pick up location was over 20 miles from my starting location where I needed & wanted to pick up truck. Making me automatically over my allowed miles. But, he told me to call Uhaul. So I did. They quickly refunded any extra miles I was over. (My case was 10). I would definitely recommend using Uhaul.
James H.The worker, I believe his name was George, was fantastic. Knowledgeable and very clear in explaining every little detail.
brett G.Awesome customer service
eileen B.location was efficient, truck was fine. Customer service was horrible. Person who answered the phone was rude, dismissive and condescending.
Gail D.Held the sale on my credit car but they would not accept cash when I returned the trailer.
Pat C.There was a guy that continued to play the lottery when we were trying to return the keys. The clerk kept putting us off to cater to the man. We needed to leave and it took almost half an hour to get for him to check the truck.
Rachel C.Representative was good but the truck reeked of nicotine and the transmission was continuously slipping at low speeds
Andrew F.Everything was good. The process was easy
DOUGLAS M.Just a weird location to pick up a uhaul. Otherwise everything was good. Only thing weird was I was told I would have to pay all these extra $50 fees if I used their dumpster for garbage, or if I didn't replace a quarter tank of gas.
AnnMarie G.I did not have any problems with the point of sale establishment. I had problems with the purchasing and return changes. First I ordered from Hauppauge, then I get redirected to Patchogue for pickup. I understand I was comped 30 miles and an additional 5 for a wrong odometer reading to compensate for this. I told by the point of sale store in Patchogue that I was doing one way with drop off in East Moriches. I know there are locations in East Moriches for drop off but I thought maybe they needed a truck in Center Moriches as my sheet said Center Moriches. During my move, the location for return changed and became Manorville which is even farther, but there was no notification of the change other logging into the app. For a move that I was struggling to keep my miles low, this was quite an annoyance.
Richard F.Location was a convenience store. Very misleading. Not knowledgeable. Didnt seem very organized wither.
John L.