Customer Reviews for Neighborhood Shipping Store
(U-Haul Neighborhood Dealer)

274 reviews

1121 Homestead Rd N   Lehigh Acres, FL 33936

(239) 303-4476

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(239) 303-4476

1121 Homestead Rd N
Lehigh Acres, FL 33936

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very bad staff service and lack of information.

Juan A 
Rating:
5.0

Customer did not leave a comment.

Eduardo M 
Rating:
5.0

Customer did not leave a comment.

Wildalia G 
Rating:
1.0

The lady was very rude to a customer in front of her child and said you should speak English I’m not helping you I translated for the lady with Google I’m charged 76 dollars for a 20 dollar truck the truck smelled like swamp ass the store smells like dog I’ll drive to fort myers and rent before I ever go back to the homestead store nasty

Tina H 
Rating:
3.0

I'm still waiting on my refund on 5 gallons of gasoline . I was overcharged. I rent 3 times. 3 Weeks on this last one time they told me they going to refund for the overcharged ⛽. I waiting for 3 weeks now. Refund was supposed to be @$23.50 !!!??? I'm still waiting. Refundy money. I rent for 3 weeks. 3 times. Well over $800 dollars Give me my refund in overcharged gasoline.

Carlos P 
Rating:
5.0

Todo bien

ALEJANDRO M 
Rating:
2.0

To start with, I used the app to be able to speed things up. I followed the instructions checked truck walked in to pick up key and walk out. NOPE, they don't do this there had to wait 30 minutes while she then told me they didn't have my truck that I just verified as my rental and was going to call other locations and then canceled my reservation to redo it to show I ordered it through them, I then watch them be rude to everyone that walked in. She finally gave me the original truck I had reserved through the fast pickup app!!! The truck was dirty in the cab but needed to go so didn't say anything. Very unprofessional and trust me we were not rude they just seem to not enjoy people needing help. The drop off area couldn't have been nicer to us and very professional.

JESS C 
Rating:
5.0

Excellent service. Fast, professional and friendly. Would recommend to anyone.

omar a 
Rating:
5.0

Customer did not leave a comment.

Tomas J 
Rating:
5.0

Googled uhaul near and after going to the other 3 places 2 of which was non existent and the other one closed I finally ended up at this location just before closing time. Services was quick and professional and vehicle was clean

Rohan C 
Rating:
5.0

Love the timely fashion of picking up a reserved truck,, it was clean.. I will DEFINITELY USE THIS LOCATION AGAIN, AND RECOMMEND IT TOO A FRIEND 🙂

Yvonne M 
Rating:
5.0

Súper good service

yadien g 
Rating:
1.0

They tell you that the uhaul is in a location and when you arrive and you have already paid, they give you the key to pick it up and it is more than a 25 minute walk away because they don't have them there

Erick H 
Rating:
1.0

The customer service at this location is absurd! The lady by the name of Donna, along with the gentleman who I believe was her husband, were very rude, disrespectful, narcissistic, and very unprofessional. They literally called me a liar many times! I will not EVER do business with this facility again. I DO NOT RECOMMEND THIS LOCATION TO ANYONE! They do not deserve to represent U-Haul. No thank you! -0- STAR RATING!

Teresa N 
Rating:
1.0

Customer did not leave a comment.

Emanuel D 
Rating:
1.0

The lady who waited on me was very rude and unattended. When I brought the truck back, she closed the garage door in my face and told me not to park the truck there. I will never ever rent from this place again. Bad attitude. And that's all i'm gonna say about that

perry g 
Rating:
2.0

I booked a 7am pickup online. It was supposed to be through the app and a lockbox for the keys. The pickup location does not have early pickup as an option, even though it is in fact listen online. They changed my reservation to 9am without calling to notify me.

Ashley N 
Rating:
4.0

We have an issue with the entrance code that took a while to resolve, otherwise not bad at all. Your unit don't have lights, would be nice to have some.

Celso R 
Rating:
5.0

Customer did not leave a comment.

matilde p 
Rating:
5.0

Customer did not leave a comment.

Lianse P 
Rating:
5.0

Customer did not leave a comment.

Roberto P 
Rating:
1.0

The truck had grease running out of the drivers dual wheel bearing, and was smashed on every corner. The alignment was off 15°, and the truck dog tracked down the road. I could forgive those things, but the truck was infested with cockroaches so much so that I had to bomb it during the rental to keep them off me while I was driving. The worst part was the roof leaked on the truck, and during heavy rain our furniture got soaked, damaging a few pieces. The couple is absolutely wonderful that runs this location, but it no excuse to rent out 160k mile, unsafe, dirty & damaged equipment. At the very least we should have been compensated on our rental total. We spent the same to rent this truck as any other quality Uhaul.

Jeffrey O 
Rating:
3.0

Customer did not leave a comment.

Dulce B 
Rating:
5.0

Customer did not leave a comment.

Alberto O 
Rating:
5.0

Customer did not leave a comment.

Sharon D 
Rating:
2.0

Trucks smelled like smoke, Even though he has a sign on his counter that says be nice he's rude as hell to the customers. And why should I have to park the van I found out later a half a mile away from where I picked it up

Jeffrey G 
Rating:
1.0

Customer did not leave a comment.

Israel S 
Rating:
5.0

Customer did not leave a comment.

AARON N 
Rating:
5.0

Customer did not leave a comment.

Misleydis G 
Rating:
3.0

Customer did not leave a comment.

Jeannette L 
Rating:
5.0

Great service

Mike B 
Rating:
1.0

I have rented from this place a few times and every time I feel like I should have gone elsewhere. This was the last time for sure. The owners have 0 customer service skills and treat everyone who isn't white like trash. I am surprised Uhaul would continue doing business with these people.

Erik S 
Rating:
5.0

Great experience!

sarah d 
Rating:
3.0

Customer did not leave a comment.

Lederian T 
Rating:
1.0

The lady and man who work in this place are racist because one does not speak English well, they treated me badly, they threw me out of the store and they didn't even want to look at my reservation. I don't recommend it at all.

Jorge A 
Rating:
3.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

thomas t 
Rating:
5.0

Customer did not leave a comment.

Ricky T 
Rating:
5.0

Great and quick service. Trucks are well kept as well.

JORGE G 
Rating:
5.0

Customer did not leave a comment.

Angela T 
Rating:
5.0

Customer did not leave a comment.

Angela T 
Rating:
1.0

The lady. Was absolutely rude and the worst custom service I’ve ever encountered. She doesn’t do “online check in” and then complained about how I only had 6 miles on my estimated mileage. She also said, “if I had a nickel for every time I got burned by customers who are doing what you are doing I would already be retired by now” I didn’t complain or even give a response. Was polite. When I left with the truck, she immediately called my emergency contact and said that she wanted to make sure I returned the truck and that my mom who was my emergency contact was liable. I asked for 2 hour rental. And I got a call at 1 hour and 32 minute stating I was officially late. It was already parked and we were driving away as I received the call, even though I said 2 hours. We returned the truck and realized that the fridge door fell off not even 5 minute of returning it. And they claimed to charged us $25 for the “cleaning fee” and threw it in the dumpster. Worst customer service I have ever received and I would rather drive to a further location and pay miliage than work with them ever again. They shouldn’t be allowed to use U-Haul. Terrible people to have apart of your company.

Tana C 
Rating:
5.0

Customer did not leave a comment.

Lisa M 
Rating:
5.0

Customer did not leave a comment.

Randy M 
Rating:
2.0

Horrible customer interaction. Make you walk around the entire building to get your vehicle. Make you feel like they’re doing you a favor renting the truck to you.

Hal P 
Rating:
5.0

Customer did not leave a comment.

Ryan N 
Rating:
1.0

The owner of this location lacked mamnners or a sense of providing customer srvice. He had recorded the incorrect gas level, the incorrect milleage, and provided the wrong truck. He would not assist in attaching the dolly to the rented truck. All of this with an attitude of arrogance and disdain. We waited two hours for assistence form the regional manager to complete the dolly attachment. In addition, I found a key to one of the trucks discarded in the parking lot.

Stephen C 
Rating:
5.0

Very helpful and accommodating. I will recommend to anyone I know in need of these services.

Barbara D 
Rating:
1.0

I would move my belongings in a wheelbarrow before ever dealing with this peculiar business again. The owners were very rude -especially the female (not a lady by any means). I paid for 4 days (24 hour’s long). I was told I couldn’t rent it for Sunday since they were closed, so I was reluctantly booked for the extra day ( Saturday) to be allowed to keep it for Sunday. The woman said they didn’t have a truck Sunday, but since my return time was after closing time Saturday, I finally convinced the woman to let me rent it, but only if I had it returned by Monday at 9:00 a.m.-which was 6 hours short of my 24 hours. I returned the truck by 7:00 p.m. Sunday night. The owners were at their business at the time and before I left the store lot , my credit card was charged another $29. Since the store was closed I (the owners were on the property but the door was locked) haven’t gotten a receipt. I was told that U-Haul would not accept my State Farm insurance (which I had called State Farm beforehand who said I was covered up to 10,000 pounds-the truck was 8600 lbs). I’m surprised that store gets any business since the owner’s are so hostile it seems to most of their clientele, from what I observed. The owner’s are past burn-out stage, and seem to hate everyone but their dogs.

Lizabeth J 
Rating:
5.0

Everything was good

Yunier M 
Rating:
4.0

Only complaint is the Associate lady was kinda rude and dismissive with customers

Rosa M 
Rating:
1.0

Place was undetected and we have to go through an Ally to get to the trucks, it was unbelievable. It was dirty, the establishment was unsatisfactory

laura J 
Rating:
2.0

This location was very unfriendly. While friendliness certainly isn't required for an efficient truck rental, there were apparent communication disconnects where they would tell us to call Uhaul for some things and when we called Uhaul for some things, they seemed annoyed that they didn't have the information. Really, nobody wants to move or rent a truck. To rent a truck from people who seem annoyed for no obvious reason at you adds an unneeded layer of stress. Hopefully it was just a bad experience and not the overall tone of this location.

Karen C 
Rating:
3.0

Trailer was not there when I arrived at 9AM. Hour later it arrived. Not the owners fault but frustrating since this was my pickup time that I reserved and paid for! I should be compensated for an hour of my time that was wasted.

Brian R 
Rating:
5.0

Customer did not leave a comment.

Favio P 
Rating:
5.0

Well , it's hard to improve professional at its best ..... Thank you Crew.....

Jimmy A 
Rating:
2.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
2.0

Gentlemen was rude to my son-in- law.

Barbare I 
Rating:
5.0

Customer did not leave a comment.

Loisy P 
Rating:
5.0

Customer did not leave a comment.

crystal c 
Rating:
1.0

The lady behind that counter was extremely rude and clearly racist. I have never encountered Such a ruder or nastier person in my 46 years. That woman should never be allowed to deal with anyone. She should be investigated for her actions.

Pedro M 
Rating:
2.0

I was over charged after I was already charged one amount. I used the truck for less than two hours.

Johanna M 
Rating:
4.0

Customer did not leave a comment.

Marcus S 
Rating:
2.0

The workers were rude to nearly everyone in the store. They had posted hours, but decided to close early.

Krista T 
Rating:
3.0

Very mean lady I felt discriminated she was not pleasant at all

Beatriz B 
Rating:
5.0

Not sure, my rental went well.

Lester O 
Rating:
1.0

Unprofessional and rude to not just myself but each customer interaction I observed. They were uncaring and unable to fulfill my contract as requested. They also, did not have the furniture dolly’s I needed as part of my contract. Equipment was not swept out and had obvious mechanical issues in addition to lights out and and audible exhaust leak.

MARK D 
Rating:
5.0

Customer did not leave a comment.

rita r 
Rating:
3.0

It would be better customer service if the proprietor would have the customer familiarize themselves with the drive petals and adjust the mirrors for the customer. They did do a great job on instructing on hooking and unhooking the tow dolly.

Thomas W 
Rating:
5.0

Continue with the great service. The truck felt as if I were driving a regular car. The seats were comfortable. Thank you, it was a pleasant experience.

Yvonne D 
Rating:
5.0

Customer did not leave a comment.

Richard J 
Rating:
2.0

the rep wasnt nice i felt like he is racist

ALEXANDER R 
Rating:
3.0

Tire pressure light was on. Tires over inflated according to warning screen that would not go off. Just kept flashing and no widow wash in the tank. Another warning light and screen warning.

William S 
Rating:
4.0

Vehicle maintenance was not up to date! Tires were low and oil change required light was on! The tire pressure was depleting continuously. I was fearful of a flat tire!

MARCELLA F 
Rating:
4.0

Customer did not leave a comment.

Warren G 
Rating:
4.0

Vehicle needs a tune-up.

Sandra f 
Rating:
5.0

Customer did not leave a comment.

Brett B 
Rating:
5.0

Neil and Donna were great. Even with the computer system acting up I was able to get my equipment in a reasonable time. I would recommend them for my or anyone's future needs.

William H 
Rating:
1.0

Rudest customer service I have ever encountered. 1460 E Pointe Dr, Lehigh Acres, FL 33936 if I was UHAUL I would be embarrassed that this location is a representation of your company.

JULIO P 
Rating:
5.0

Customer did not leave a comment.

Joel M 
Rating:
1.0

Customer did not leave a comment.

abigail p 
Rating:
4.0

Not happy to be charged 20.00 for after hour drop off. Was not told this. We were told to put the keys in the Dropbox. Never mentioned a fee.

Victoria M 
Rating:
3.0

Customer did not leave a comment.

DEBORA S 
Rating:
5.0

Customer did not leave a comment.

Rick H 
Rating:
1.0

The lady was very rude and nasty. I was rushed. Very very disappointed. I received the incorrect price I should have not been charged that much.

Gabrielle J 
Rating:
1.0

The lady Donna and her husband was very rude acting and paranoid about the truck. The truck was dirty and the tire light indicated the tires needed air. I would never rent from this location again.

DAWN B 
Rating:
5.0

Nice people, quick and easy rental What more could you ask for 😆

BRUCE L 
Rating:
5.0

Customer did not leave a comment.

Vicente c 
Rating:
4.0

Customer did not leave a comment.

Norman C 
Rating:
3.0

Customer did not leave a comment.

Anne R 
Rating:
5.0

Customer did not leave a comment.

Valerie b 
Rating:
4.0

Customer did not leave a comment.

Marla M 
Rating:
3.0

Customer did not leave a comment.

Ebert L 
Rating:
5.0

Right side tire was bold with steel showing. Not safe!

Joe W 
Rating:
3.0

Well I put gas and put a little bit more of what I actually took it from but I did not take a picture of it because I did not think they will charge me gas if I put a bit more and when I see the receipt, they charged me $28.88 of gas which I don’t understand. I would not recommend this place because if they charge more of gas when you actually put a bit more, it’s not a place to recommend because that’s not how it works.

Luis N 
Rating:
4.0

Customer did not leave a comment.

Joseph O 
Rating:
5.0

Excellent

Reynel S 
Rating:
5.0

Nothing really they are very quick to get you taken care of. Donna and her husband are polite and they remember customers by name. I recommend anyone looking to rent a u haul to contact The Neighborhood Shipping store in Lehigh Acres Fl.

Angela L 
Rating:
3.0

Customer did not leave a comment.

Gustavo O 
No reviews have been submitted for this location.

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