Customer Reviews for Neighborhood Shipping Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great service

Rating:

1.0

I have rented from this place a few times and every time I feel like I should have gone elsewhere. This was the last time for sure. The owners have 0 customer service skills and treat everyone who isn't white like trash. I am surprised Uhaul would continue doing business with these people.

Rating:

5.0

Great experience!

Rating:

1.0

The lady and man who work in this place are racist because one does not speak English well, they treated me badly, they threw me out of the store and they didn't even want to look at my reservation. I don't recommend it at all.

Rating:

5.0

Great and quick service. Trucks are well kept as well.

Rating:

1.0

The lady. Was absolutely rude and the worst custom service I’ve ever encountered. She doesn’t do “online check in” and then complained about how I only had 6 miles on my estimated mileage. She also said, “if I had a nickel for every time I got burned by customers who are doing what you are doing I would already be retired by now” I didn’t complain or even give a response. Was polite. When I left with the truck, she immediately called my emergency contact and said that she wanted to make sure I returned the truck and that my mom who was my emergency contact was liable. I asked for 2 hour rental. And I got a call at 1 hour and 32 minute stating I was officially late. It was already parked and we were driving away as I received the call, even though I said 2 hours. We returned the truck and realized that the fridge door fell off not even 5 minute of returning it. And they claimed to charged us $25 for the “cleaning fee” and threw it in the dumpster. Worst customer service I have ever received and I would rather drive to a further location and pay miliage than work with them ever again. They shouldn’t be allowed to use U-Haul. Terrible people to have apart of your company.

Rating:

2.0

Horrible customer interaction. Make you walk around the entire building to get your vehicle. Make you feel like they’re doing you a favor renting the truck to you.

Rating:

1.0

The owner of this location lacked mamnners or a sense of providing customer srvice. He had recorded the incorrect gas level, the incorrect milleage, and provided the wrong truck. He would not assist in attaching the dolly to the rented truck. All of this with an attitude of arrogance and disdain. We waited two hours for assistence form the regional manager to complete the dolly attachment. In addition, I found a key to one of the trucks discarded in the parking lot.

Rating:

5.0

Very helpful and accommodating. I will recommend to anyone I know in need of these services.

Rating:

1.0

I would move my belongings in a wheelbarrow before ever dealing with this peculiar business again. The owners were very rude -especially the female (not a lady by any means). I paid for 4 days (24 hour’s long). I was told I couldn’t rent it for Sunday since they were closed, so I was reluctantly booked for the extra day ( Saturday) to be allowed to keep it for Sunday. The woman said they didn’t have a truck Sunday, but since my return time was after closing time Saturday, I finally convinced the woman to let me rent it, but only if I had it returned by Monday at 9:00 a.m.-which was 6 hours short of my 24 hours. I returned the truck by 7:00 p.m. Sunday night. The owners were at their business at the time and before I left the store lot , my credit card was charged another $29. Since the store was closed I (the owners were on the property but the door was locked) haven’t gotten a receipt. I was told that U-Haul would not accept my State Farm insurance (which I had called State Farm beforehand who said I was covered up to 10,000 pounds-the truck was 8600 lbs). I’m surprised that store gets any business since the owner’s are so hostile it seems to most of their clientele, from what I observed. The owner’s are past burn-out stage, and seem to hate everyone but their dogs.

Rating:

5.0

Everything was good

Rating:

4.0

Only complaint is the Associate lady was kinda rude and dismissive with customers

Rating:

1.0

Place was undetected and we have to go through an Ally to get to the trucks, it was unbelievable. It was dirty, the establishment was unsatisfactory

Rating:

2.0

This location was very unfriendly. While friendliness certainly isn't required for an efficient truck rental, there were apparent communication disconnects where they would tell us to call Uhaul for some things and when we called Uhaul for some things, they seemed annoyed that they didn't have the information. Really, nobody wants to move or rent a truck. To rent a truck from people who seem annoyed for no obvious reason at you adds an unneeded layer of stress. Hopefully it was just a bad experience and not the overall tone of this location.

Rating:

3.0

Trailer was not there when I arrived at 9AM. Hour later it arrived. Not the owners fault but frustrating since this was my pickup time that I reserved and paid for! I should be compensated for an hour of my time that was wasted.

Rating:

5.0

Well , it's hard to improve professional at its best ..... Thank you Crew.....

Rating:

2.0

Gentlemen was rude to my son-in- law.

Rating:

1.0

The lady behind that counter was extremely rude and clearly racist. I have never encountered Such a ruder or nastier person in my 46 years. That woman should never be allowed to deal with anyone. She should be investigated for her actions.

Rating:

2.0

I was over charged after I was already charged one amount. I used the truck for less than two hours.

Rating:

2.0

The workers were rude to nearly everyone in the store. They had posted hours, but decided to close early.

Rating:

3.0

Very mean lady I felt discriminated she was not pleasant at all

Rating:

5.0

Not sure, my rental went well.

Rating:

1.0

Unprofessional and rude to not just myself but each customer interaction I observed. They were uncaring and unable to fulfill my contract as requested. They also, did not have the furniture dolly’s I needed as part of my contract. Equipment was not swept out and had obvious mechanical issues in addition to lights out and and audible exhaust leak.

Rating:

3.0

It would be better customer service if the proprietor would have the customer familiarize themselves with the drive petals and adjust the mirrors for the customer. They did do a great job on instructing on hooking and unhooking the tow dolly.

Rating:

5.0

Continue with the great service. The truck felt as if I were driving a regular car. The seats were comfortable. Thank you, it was a pleasant experience.

Rating:

2.0

the rep wasnt nice i felt like he is racist

Rating:

3.0

Tire pressure light was on. Tires over inflated according to warning screen that would not go off. Just kept flashing and no widow wash in the tank. Another warning light and screen warning.

Rating:

4.0

Vehicle maintenance was not up to date! Tires were low and oil change required light was on! The tire pressure was depleting continuously. I was fearful of a flat tire!

Rating:

4.0

Vehicle needs a tune-up.

Rating:

5.0

Neil and Donna were great. Even with the computer system acting up I was able to get my equipment in a reasonable time. I would recommend them for my or anyone's future needs.

Rating:

1.0

Rudest customer service I have ever encountered. 1460 E Pointe Dr, Lehigh Acres, FL 33936 if I was UHAUL I would be embarrassed that this location is a representation of your company.

Rating:

4.0

Not happy to be charged 20.00 for after hour drop off. Was not told this. We were told to put the keys in the Dropbox. Never mentioned a fee.

Rating:

1.0

The lady was very rude and nasty. I was rushed. Very very disappointed. I received the incorrect price I should have not been charged that much.

Rating:

1.0

The lady Donna and her husband was very rude acting and paranoid about the truck. The truck was dirty and the tire light indicated the tires needed air. I would never rent from this location again.

Rating:

5.0

Nice people, quick and easy rental What more could you ask for 😆

Rating:

5.0

Right side tire was bold with steel showing. Not safe!

Rating:

3.0

Well I put gas and put a little bit more of what I actually took it from but I did not take a picture of it because I did not think they will charge me gas if I put a bit more and when I see the receipt, they charged me $28.88 of gas which I don’t understand. I would not recommend this place because if they charge more of gas when you actually put a bit more, it’s not a place to recommend because that’s not how it works.

Rating:

5.0

Excellent

Rating:

5.0

Nothing really they are very quick to get you taken care of. Donna and her husband are polite and they remember customers by name. I recommend anyone looking to rent a u haul to contact The Neighborhood Shipping store in Lehigh Acres Fl.

Rating:

3.0

The customer service here was honestly not the best, the location had dogs inside and that’s what the place smells like. There is a terrible odor that hits you right at the door. The woman seems like she hates her job aside from that I was charged for a floor dolly that was not available and was told would be removed from my contract.

Rating:

1.0

very bad service. Lady up front was rude

Rating:

5.0

The cab of the truck was not that clean. The sun visors were broken. Overall it was good, but not great.

Rating:

3.0

U haul emergency hot line wasn't very helpful. Was having a lot of issues with my rental and I couldn't even do everything I was expecting to do.

Rating:

5.0

Smooth operation

Rating:

1.0

The older lady is very rude and disrespectful to customers...

Rating:

5.0

Not a thing!!

Rating:

1.0

I returned the truck with the same amount of gas I received it with and was charged extra. I was inconvenienced and will not rent a uhaul from this location again.

Rating:

1.0

We did not leave with a full tank and brought it back with the same amount of gas. And therefore we’re charged for gas at 475 per gallon for gas plus. 368 at gas station. Yah gas was charge on my cc

Rating:

5.0

The only issue was the passenger side seatbelt was very hard to get to work, other than that everything was good. Thanks

Rating:

5.0

All conditions met

Rating:

5.0

The owners were friendly and helpful. The 6x12 trailer I rented was like new I could tell that they take pride in their business and also in the condition of their equipment that they are rented out to customers . I would definitely rent from them again and I would highly recommend anyone that has a need to rent a price of Uhaul equipment don’t hesitate to call them up and you will be happy that your not stuck paying regular prices for subpar equipment and you will find the owners to be very helpful throughout the process.