Customer Reviews for Naylormill Self Storage
(U-Haul Neighborhood Dealer)

339 comentarios

2309 E Naylor Mill Rd   Salisbury, MD 21804

(410) 546-4899

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(410) 546-4899

2309 E Naylor Mill Rd
Salisbury, MD 21804

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Patrick R. 
Clasificación:
5.0

I called uhaul and asked for a reimbursement because tire blew out and took 4 hours for someone to come repair. This took away time I had to go unload trailer. No one contacted me. Please refund.

Bianca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
5.0

Don't give a customer who paid over $600 dollars in services with uhual a dangerous truck. Also maybe do more research on movers you provide to paying customers. I would like a manager to call me

olivia I. 
Clasificación:
5.0

Wonderful agent, Emma.

Darrell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Great customer service!!

Brian S. 
Clasificación:
5.0

Great customer service and flexible!

Aaron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
3.0

The lady Emma was so friendly and helpful. But there wasnt much room to park our trailer

BRIAN W. 
Clasificación:
4.0

The truck had no oil in it so we had to fill the oil up as the oil the as on. They hounded me the day before it was due back to when I was bringing the truck back and if it was going to be back by 7:30am even though I never picked up till 230pm for I didn't get a full two days worth of use.

Alfred R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel A. 
Clasificación:
1.0

Clean your vehicles. Equip the vehicles with requested moving equipment. Take vehicles in for routine maintenance / check-up. DO BETTER! Thanks

Matthew M. 
Clasificación:
5.0

some problem with unit at first, But Nathan with Naylor rentals and along with U-Haul made every thing right. Always pleased with renting from U-haul

jim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE H. 
Clasificación:
5.0

Miss Emma is the best person for this location. She helpful and friendly and great at her job. Best customer service i've Seen in a long time.

Charles M. 
Clasificación:
5.0

Ms. Emma was very professional. Very thankful to her for her help and kindness!

Victor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Combine your electronic system..The clerk had to go between tablet and computer to do the transaction.

Walter L. 
Clasificación:
3.0

After hours, no signage explaining where to drop off.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob P. 
Clasificación:
5.0

The only problem with the System is your really not sure if your reservation is going to be honored. The truck may not be there. The lady working the deck was wonderful. She was very helpful and Pleasant.

William C. 
Clasificación:
5.0

EMMA IS AWESOME. VERY ACCOMADATING, RELIABLE AND PLEASANT TO WORK WITH.

Roxy B. 
Clasificación:
5.0

Emma was the best. Will use her location if u need it. She's just a wonderful person.

Donna M. 
Clasificación:
5.0

Friendly.

Gregory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

Fantastic rental experience. Lady at desk is super friendly and very accommodating. Van I rented to go to Boston drove like a Cadillac. I WILL do it again for sure! Gracias

John P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guiliano S. 
Clasificación:
2.0

got there at 9 am.. didnt leave til after 10:30 or so vehicle transporter i was picking in was blocked in by another trailer. so got stuck waiting which put me behind on my loadimg the teuck and getting to my destination before Ujaul location there closed to remove the vehicle transporter. Not to mention even before i could get my things loaded into the truck the check engine light came on and i had to contact the first location, they had me call uhaul customer service which then transferred me to roadside assistance which kept me on hold for almost 15-20 mins for someone to answer then stuck on phone with them. whole experience was a mess from bevinning to end. Do not recommend.

Dee R. 
Clasificación:
5.0

Very friendly and accommodating. I would recommend this location anytime.

Jamie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison C. 
Clasificación:
2.0

No room to drop truck and trailer

Lauren A. 
Clasificación:
5.0

Emma was awesome!

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
5.0

If they treat every customer like they treated me, there is no need for change. Very helpful and knowledgeable. Wouldn't hesitate to use again, or recommend

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
4.0

Vehicle needs some minor mechanical work. Tune up, etc.

CYNTHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal C. 
Clasificación:
4.0

Dropped vehicle off after hours. Could not find drop off key box.

CARRIANNE W. 
Clasificación:
5.0

Counter people were excellent to work with.

MARK R. 
Clasificación:
5.0

I found the online pickup useless. It would not connect spent an hour on the phone and still did not get it to connect . Thankfully when we we were able to get someone to help inside the storage building. Once she went in she had us on our way in no time.

JAMES B. 
Clasificación:
3.0

The online app is terrible, takes way to long and kept getting kicked off

Todd C. 
Clasificación:
3.0

First off, the staff is amazing at this location no issue there. Unfortunately, the equipment was horrendous. Over 130,000 mile rust bucket. Disgustingly dirty with old food on the floor and between the seats. The turn signals didn't function properly and I had to jump start it twice. Horrible fuel economy

JARED C. 
Clasificación:
5.0

Miss Emma is absolutely the best and is what made the whole experience. I definitely will be recommending people to go see her next time they need a storage unit or truck.

ADAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA M. 
Clasificación:
5.0

I can see us using Uhaul more often as we do not own a truck anymore. If we need a truck or van once a month it's a whole lot less expensive to rent when you need then buy, with prices so high for new and used vehicles. It would be great if you guys had frequent driver miles or monthly rental credits.

DAVIDMICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE H. 
Clasificación:
5.0

Great coustmer service

ANTHONY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather F. 
Clasificación:
5.0

Have a trailer available at the location it was reserved. I had to drive to a location 1 hr away to get a trailer.

Rawley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

The best! So much better than your corporate location at 1326 Salisbury Blvd, Salisbury, MD. I'll never use that location. And if Naylor Mill doesn't have a truck in the future, I'll use Budget or Penske before I use the corporate location.

ANDREW K. 
Clasificación:
5.0

The lady that helped me was so knowledgeable and kind and expedient. Great service.

Melissa N. 
Clasificación:
5.0

Nothing! The people at Naylor mill storage were super friendly and accommodating! Thank you again!!

Lynnann K. 
Clasificación:
5.0

EXCELLENT CUSTOMER SERVICE BY EMMA @ NAYLOR MILL RD UHAUL IN SALISBURY MD!!

Roxy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
3.0

All good 👍

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vorapong P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

This was an excellent experience. It was fast and easy to rent TOS vehicle. Staff was very friendly. I'll definitely use this location for my next rental!!

Christine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moses C. 
Clasificación:
5.0

The service extended me was excellent...thanks a bunch for making my first experience with uhaul a pleasure Miss Emma

DeLisa C. 
Clasificación:
5.0

?

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
5.0

A great experience that made moving easier and less stressful. Emma was on duty and was very helpful and attentive.

Wesley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

Lady in the office was really helpful and friendly No issues at all Example what all locations should be like !

Kevin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MERISSA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donnetta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Piotr K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

My experience could not have been any better. The lovely woman who waited on us was helpful and friendly and explained everything in detail.

Bob R. 
Clasificación:
3.0

El cliente no dejó un comentario.

gerald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

You were very helpful and very friendly and went all the way to make sure that I had a good moving experience and I thank you for that

Richard P. 
Clasificación:
4.0

Return was convenient and easy drop off, attendant came out to help me unhook.

John S. 
Clasificación:
5.0

The location is fine Uhaul charging 99 cents per mile is a bit much. Otherwise all good

Allen M. 
Clasificación:
3.0

Make sure people know they can just leave truck and keys after hours.

Debrah W. 
Clasificación:
3.0

My experience with Uhaul was terrible!! They sent me to 1 location in Lancaster ,Pa to wait 45 minutes to then tell me they did NOT have the truck I reserved TWIICE!! I then had to travel to another city in York, Pa which was 45 minutes for travel and an additional 45 minutes to actually and finally get the truck!! The manager at York, Pa was very rude and unpleasant!! He continued to cut me off and talk over me while expressing my frustrating with Uhaul respectfully!! I rented a dolly for towing my vehicle and explained I had NEVER used 1 before and would need explanation and guidance on how to use it!! The manager simply installed it without directions and sent me on my way. My whole experience with Uhaul was chaotic and I would NOT recommend anyone to use them!!

TERESA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

Clean facitliy, easy drop off, and great customer service.

Jessica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
No se han enviado comentarios para esta ubicación.

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