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Martial B.
Customer Reviews for Nationwide Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff .... very easy to work with. I will always use this site for my rental needs
mark C.Very friendly service!
Rachelle S.Everything was outstanding
Robert S.Intermittently working AC fan in the truck
Dzmitry K.Horrible customer service. Would not recommend for anyone. Never using Uhaul again.
RYAN B.Excellent location and service. Nationwide Auto Group made it simple and easy to both rent the vehicle and return it. The staff explained everything and was very courteous and helpful. I highly recommend this company and location. I have no suggestions for any improvements.
Anthony M.Drop off experience was excellent - well done!
Marshall C.The truck didn't have any furniture pads, although I purchased them when reserving it.
CHRISTOPH B.Let people know how the return app works ahead of time.
Joseph M.When I picked up U-Haul and drove home there was a loud banging noise I drove back to location and staff found unsecured dolly in back. Also when I returned with phone app I didn't see any confirmation that it went through but that might be my lack of tech skills Otherwise they were great and made renting easy
Donna A.Way too expensive
dayna S.I set the pickup time for 7:30am and the location didn't open until 9:00am. I called the day before to make sure my truck would be ready and was told it would be. When I arrived at around 7:00am, the truck was inaccessible as it had another vehicle parked in front of it. That took nearly an hour to work out how to get it out. It would have been longer if I haven't been able to maneuver it between the car, a light post, two trees and across a grassy area next to the parking lot. That cost me an additional $50 in pay to the help I had secured to assist me with moving lots of furniture. I had a 20' truck that we filled with furniture. I ordered two furniture dollys and a dozen blankets. None were in the truck. That cost me at least another 1.5-2 hours in additional time ($75-100) it took to move an entire truck load of furniture the length of a city block and up to the 3rd floor because we didn't have those dollys. I had anticipated the effort needed to do this move and it was significantly delayed due to the location not providing me with the items I ordered. Not to mention the damage my furniture sustained due to not having the blankets I ordered. The truck was dirty, it had garbage in the blanket bag (instead of blankets). It was not a great experience and wound up costing me an additional $150 in pay to my helpers who spent extra time doing the move. I would appreciate someone calling me to discuss this further.
mark G.Limited parking for handicap customers
martha C.Newer trucks are needed
OLADELE E.Was very rude I've never in my life experienced anything like this I got my truck I called customer service as it was a state emergency with fog I couldn't see rental got extended through customer service then the actual dealer called me yelling and speaking to me as I was a child threatened me with police regional manager and stated you where supposed to bring back next day if you don't come right now I calling police and state to them it's stolen I then called police they stated the establishment did not report anything my helpers immediately unloaded everything on my lawn because I didn't want any trouble as I was taking truck back my belongings began to get wet as it started to rain some of my furniture and things got ruined as the guys where trying to hurry and put things in house I would never ever recommend this place nor ever rent from there again when I got to establishment they where closed I left truck n keys there I didn't see lock box and honestly I just wanted to go as one employee was closing and I was very upset as I had called customer service and reported the situation immediately and the guy lied and said I went there saying and doing things how when I extended over phone and in middle of a move it was not a smooth transition at all it was honestly a nightmare. Also customer service did say they don't understand the problem when no one was scheduled for reservations for that particular truck at all I thought this was a business and you would want to make revenue not miss out on money then had the nerve to over charge me out of spite. Please be careful before you rent from this place.
Miquia D.The customer service I received from this location was amazing. I had some concerns that the agent cleared up. The phone call the next day to follow up was very much appreciated. I feel went above and beyond. I will be rented from this location again!!
Jason K.We had rented a u hall from Brooklyn for our move it was a night mare took to long tuck was a mess. We needed to rent a u hall one more time to finish and this place was just the best was in and out in under 20 minutes. Truck was perfect the Associate was on there game new we were coming we are still in shock on how easy and fast it was AAA+++ All the way will use them in the future Thanks for a great and pleasant experience 👍
george P.Very helpful. Good they were open until 6:00 p.m. I got the trailer returned the night before it was due, and the day before the winter storm hit the area.
Philip D.AJ was extremely kind and helpful!
Ebonie C.I ordered a dozen moving covers and they were not in the truck.
Adam G.Passenger side strap I couldn't get undone. Called my neighbor over and not even he could undo it. So I used my own straps. Equipment ratchet straps should be undone with every use, and ready for the next clients arrival.
Michael D.Person who assisted me with rental at this location was very efficient and friendly. I've had good experiences with this location and will continue to rent from them. The U-Haul app remains buggy, though! Once again the app completely hung when I tried to return my van after-hours. Fortunately, I was able to log in via the website and return it that way.
Andrew W.They went above and beyond when a lot of things went wrong with my move-in-date, 5/5 stars customer service! Thank you very much for everything.
Luis C.Hole in floor of trailer, slice in. Coating on light connection covering
MARY B.The location and the people were terrific. I've used this company many time and always happy... HOWEVER, this time My experience with the vehicle was terrible. My first U-Jaul experience was not a happy one. It was clean enough, seat was comfortable enough, moved what I needed to move and all was safe in the end.... that's the good part. With nearly 150K miles the crazy loud truck, with shifting side mirrors, misaligned tires, a seat that does not move (I was forced to scrunch), a vibration that literally numbed my hands, a sun visor that was ripped from it's attachment (unable to protect from glare). It didn't seem so bad in the beginning on local roads at slow speed... otherwise, I would have turned around and refused the truck. In my opinion, this truck should either be retired or come with a disclaimer/recommendation that it be used for short distance low speed driving.... not the NJ Turnpike! I deserved a warning, It is unlikely that I would ever rent another U-Haul at this location again, unless I was assured a better/younger truck. That's not to say that I wouldn't go back for other services, as this is my first unsatisfactory experience.
Karen K.I would like to start by saying that we did accomplish the goal of moving materials from one location to another in the allotted time given to me. But, from the start of this experience to the end, we had a very rollercoaster day with this transaction. I got to the facility early, located the truck and retrieved the key. The key in the lock box was for a completely different van (...not truck). After a 20 minute phone call with customer service, we discovered that the location put the key in the incorrect lock box. The person in this phone call was FANTASTIC, patient and kind. She even extended my use of the truck to the following day to make up for lost time. Then, half way through the day, the truck battery died and we needed to jump start the truck. I was very fortunate to have accessible jumper cables to complete my project. This coupled with the rain all day, it was a bit of a frustrating experience.
JASON D.Sweep out your trucks. There were shards of broken ceramics in the truck and they scratched my furniture.
Jennie P.Should send an email with instructions on how to enable your phone to pick up a truck online
Donald B.we were shorted on mileage. no way for us to make that trip on mileage allotted. first time this has happened. charged more for mileage since it was not calculated properly.
Scott M.Bluetooth
dylan G.Car had trouble with transmission and didn't see drop box. App doesn't work well and wouldn't look up my account. Spent 30 minutes on hold and nobody picked up.
RICH P.I arrived at 4:25 pm and the location was closed. It was near impossible to take the necessary photos of my license. An NJ license has a shiny surface and I had to take over a dozen shots; on my first attempt to check out the truck, it timed out because I was taking too long. I had a friend meeting me at my house to help me pack. I was late because of the location being closed, having to use the app, and the pics not being readable by your inept software. I was finally able to check out the van, but there were other issues. There were no moving pads in the truck as contracted. Therefore, I had to make a second trip with the truck in order to move my furniture AND was charged for additional mileage. Inside the truck, the floor was dusty and dirty. This would not have been an issue IF the moving pads had been in the truck. Opening the side door there was white powder on the step. To make my moving experinece even more pleasurable, THE AC DID NOT WORK!. We are moving in 85+ degree temperatures and had to do so with the car windows down. At night, when I was returning the truck, it was sweltering inside the truck because I could not drive with the windows up UNLESS I was willing to be bitten my various bugs that are attracted to lights at night. Lastly, returning the truck, I THOUGHT would have been easier. Nope. In the app I was honest about the truck not being suitable for the "next family to rent" because of the dirt mentioned above. The app stated it was going to charge me $25 cleaning charge. Earlier in the day, I had my son, who was with me, call the U-Haul customer support line (took well over the 30 minutes hold time stated) and explained some of the above to the CS rep. Then we find out this line is for equipment breakdown only. The rep suggested I take pics and upload them. She would also make comments in my service contract. After this horrid experience, I would like to know what U-Haul intends to do. I will keep these notes to post on social media and to advise my friends, family, etc. if I do not hear back from U-Haul in a timely fashion. Thanks and God bless, Genesius Jaromsky A VERY DISSATISFIED CUSTOMER
GENESIUS J.Nothing to improve easy pickup and drop off. Everything worked out great.
Robert A.Had the truck clean and ready to go. Easy in and out.
IAN I.Customer service was top notch.
Gayle R.Furniture pads were not available as ordered. Would be nice to be notified ahead of time so we could plan to have alternative available
Robert S.Good people and good attention
JOSE Q.The staff are very nice! I had hard time to find out the emergency button in the Van. Note to Staff, please explain those critical issues ( fuel tank side and location, emergency light location, etc;..) to the customers while handing over the key.
Morshed A.It is a little difficult to know where to go in. Customers are use to going to a traditional Uhaul pick up location, not a used car lot. It would be helpful to have signage outside saying where to come in and get assistance with getting the Uhaul.
ELLIE C.Neither the Cabin or the truck was clean. The staff was very nice, helpful, polite and made me understand everything from Booking to return and other things.
SUBHASH A.The amount of time it took from when I arrived to when I actually got access to the truck was way too long. I had to call for help. I was told I had to be next to the vehicle for the app to work. It's inefficient. Other than that. It was good.
Maritza M.staff was friendly and competent. Needed a cargo van last minute and was very pleased this location had one available.
MICHAEL Z.The inside of the truck was filthy. The back of the truck was not swept out. There was garbage all over the truck. The front had muddy footprints on Both sides and a pair of gloves and spray bottle was left on passenger side. Normally the trucks I pick up there are clean.
MICHAEL B.Good Service, friendly agent
olanrewaju O.Couldn't check out on my app need help when arrived to U-Haul staff was in building told him I was going to park the truck and come in to location by time I got out of the truck and got all my stuff together though staff let me n the parking with no help
Anwar R.A quick and easy drop off during a time the location was closed. I was promptly contacted the next day assuring the drop off was successful.
Esther K.The car was clean and it worked well. However, the truck was making a bit of a weird sound when I turned the steering wheel. Maybe it just needs a tune up? Everything else was good and well
MONICA M.Updated equipment that didn't look like it came straight from a scrap yard.
RYAN W.Service provider did not ask if I had any experience connecting a trailer to my vehicle so if I did not ask certain questions while he was making the connections, I would not have known. An explaination of what he was doing and why would have been useful as he was making the connections. For example, connecting the trailer to my htich was done with just a lever instead of a tightening knob. I had never seen this type of connection and none of the U-Haul videos showed this. As a result, I was not aware how it worked. I likely would have figured it out but a short explaination would have been appreciated. He did explain when I asked. On return of the trailer, the provider asked be to back the trailer into a slot at the back of their lot. I had bad experiences trying to back up with the trailer connected and told this to the provider. He offered to have a mechanic do it for me but I decided to try again for my self. Relying on an instructional video I had seen on YouTube, I was able to back the trailer into the designated slot, a distance of about 300' away. The provider gave me a thumbs up for being able to accomplish that over such a long distance on the first try. It helped me to realize it wasn't so difficult and gave me confidence to do it again in the future without fear. That;s a big plus and a thank you to the provider!
Brian W.