Customer Reviews for Napa
(U-Haul Neighborhood Dealer)

147 comentarios

1625 S Hwy 25 W   Williamsburg, KY 40769

(606) 549-0098

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022: cerrado
  • 12/31/2022: 8:00 a. m. - 11:30 a. m.

Servicios en esta ubicación:

Contáctanos

(606) 549-0098

1625 S Hwy 25 W
Williamsburg, KY 40769

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022: cerrado
  • 12/31/2022: 8:00 a. m. - 11:30 a. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fix cup holder in the truck.

George N. 
Clasificación:
5.0

I want to thank uhaul for being there when I needed them and was very nice and courtesy to me and I will sure recommend you all to my family and friends and thanks again for being there for my moving experience.

Karen H. 
Clasificación:
5.0

Excellent support for my unplanned need, following my car breakdown.

John V. 
Clasificación:
5.0

Truck was apparently used for construction..,very dirty.

Steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy M. 
Clasificación:
3.0

Of all the new nice trucks they had sitting in the lot available to use they gave me the oldest roughest riding vehicle they had and it was absolutely awful

Travis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelia M. 
Clasificación:
2.0

The check in process took place after hours in my phone as arranged, and I had to redo several steps (about a 20 min process overall). I brought the truck back about an hour later than agreed but was charged for two full days. Seems excessive, especially since the truck wasn't going to be rented out again anyway. I'm fine paying a late fee ($10-20 or so), but double? I was also charged a Safe fee though I had declined it (it was removed after I disputed the charge).

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald D. M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geneva M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cody W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK P. 
Clasificación:
3.0

Make drop off locations closer to destination. We had to drive an hour to drop off and an hour back to our location ( Somerset, Ky.)

Larry N. 
Clasificación:
5.0

Just keep doing what you are doing

joseph V. 
Clasificación:
4.0

Help us know if we have paid already. I gave my information to the business and then online check-in wanted it again. I was afraid I would get double charged so I didn't put the information in, I said I had already paid in comments. Then I worried it wouldn't be considered turned back in without my payment information. It needs to be more clear.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt F. 
Clasificación:
5.0

Great customer service!

Anna G. 
Clasificación:
5.0

Nada

PHILIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn H. 
Clasificación:
5.0

I've used this location a few times and it's been great every time. They are friendly and are on top of their game.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie Jean D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE M. 
Clasificación:
3.0

Truck was clean, but I was not sure about oil, trucks system kept saying oil change required. Have no idea if this was accurate. They did not go over this when I rented.

GEORGE N. 
Clasificación:
3.0

Pick up of the Uhaul was relatively easy. However, the clerk did not explain drop off procedures and did not advise location would be closed at drop off time. I had to call to advise it had been dropped off and was not able to get a final receipt until the next business day. Drop off procedures should have been explained.

Melissa G. 
Clasificación:
5.0

very pleased

JOHN N. 
Clasificación:
4.0

Because we were not able to actually pick up the equipment when we paid for it, we were unable to check the lights. The right turn signal and light did not work when we actually picked up the trailer.

Nancy L. 
Clasificación:
5.0

Customer services was outstanding.

Harrison D. 
Clasificación:
5.0

I don't understand why I was charged for extra miles. I told the lady that I was going to pick up the uhaul in Greenwood sc and going to Augusta ga then to Williamsburg ky. I was charged for 122 extra miles.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rickey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan L. 
Clasificación:
5.0

This location provided excellent customer service!

tabitha R. 
Clasificación:
5.0

They were helpful and kind.

Ela M. 
Clasificación:
5.0

nothing

Herman L. 
Clasificación:
5.0

They were so beyond helpful through the entire process. Both times now we have rented from Napa in Williamsburg KY

Martha P. 
Clasificación:
5.0

Amazing service. Can't give enough praise to Jerome who helped us with the process. Outstanding employee and service.

Lizbeth A. 
Clasificación:
5.0

Nothing you were great at allowing us more time when we needed it Thank You

Donna S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennie T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Not applicable

Darrell L. 
Clasificación:
5.0

The people here are just the best. Thanks again!

Dennis P. 
Clasificación:
2.0

The man who was running the uhaul was very rude! I was trying to park the trailer in a very busy parking lot near a well traveled road. He was telling me I needed to back in trailer. Or run over a parking curb. I told him I'm not comfortable with doing either of it. Yet he proceeded to act as if I'm a “dumb female from FL” who should know how to back in the largest trailer you carry. He was trying to say I was in the road yet it was parked near the others. I proceeded to leave him get my receipt from the Napa people inside. He avoided me till I left…he finally went in. I live by that location and it was still fine being parked there. As for that uhaul location I won't bother using it again. Never have I ever felt so discriminated.

Roberta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry H. 
Clasificación:
2.0

I was very disappointed that in the middle of a Covid Pandemic none of the employees were wearing face coverings even though they are mandated by the state of KY. Also, I am certain I left my driver's license there but they cannot seem to find it.

Ronald B. 
Clasificación:
5.0

Servicio al cliente de excelencia. Van was well-maintained and the online reservation process was quick and efficient.

Heather S. 
Clasificación:
4.0

The location was very accommodating and friendly but the Uhaul website needs improvements made to make the process easier for the customer and most importantly the businesses that are satellites for Uhaul. I lost close to an hour because the website kept crashing on me when I was trying to reserve it knowing that this location wasn't primarily a Uhaul location but offered the service on top of their regular business and the Uhaul website crashed on them repeatedly as well. Should be easier to accomplish

Ernest S. 
Clasificación:
5.0

Customer service was outstanding! Thank you George.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS CRAIG V. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J. 
Clasificación:
1.0

I didn't rent this. I need to speak with someone

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Veronica F. 
Clasificación:
5.0

Very Clean Vehicle.

George J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunshine P. 
Clasificación:
5.0

Excellent Service!

George J. 
Clasificación:
5.0

Great experience Thank you

lisa E. 
Clasificación:
5.0

Very friendly and helpful. Thank you!!

JAN W. 
Clasificación:
5.0

Associate very friendly and helpful

Sandra V. 
Clasificación:
1.0

They are rips off and took 246 dollar from me for 2 dayes and i have gas back on where i left with it and they still charge me for gas. So they are rips off cuz it shouldnt been that high for 2 dayes

Mary A. 
Clasificación:
3.0

computer system was not working and created a delay in renting the equipment, also it took ten minutes to unhitch the uhaul trailer because the equipment was stuck

Jeremy T. 
Clasificación:
5.0

Everything went extremely smoothly with our rental! The employees were helpful and super nice! We will definitely rent again!

KEVIN L. 
Clasificación:
4.0

Friendly and helpful employees. Good experience

JANALYN W. 
Clasificación:
5.0

The folks i use here in Williamsburg KY . @ NAPA are Great & So Friendly & Helpful !!!

Ron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
4.0

Didn't have a lot of moving equipment we could rent or purchase.

NATALIE B. 
Clasificación:
4.0

nice and friendly; equipment in excellent shape

Janet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
3.0

I wasn't informed of 20 dollar fee if didn't check Uhaul back in online if they were closed. We had the Uhaul back very night not even next day and ended up paying a 20 dollar fee because of missed info.

Jimmy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin F. 
Clasificación:
4.0

You did great!

Brenda H. 
Clasificación:
5.0

Nice truck. Reasonable rates. Convenient drop off and pick up. Choosing UHaul made this move much easier!!!

Teresa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy S. 
Clasificación:
5.0

Excellent Service

George J. 
Clasificación:
1.0

My stuff got wet I dont know the severity of the damage

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

Same as above

William M. 
Clasificación:
5.0

Always get what we need. Can't get any better than that!

Steven S. 
Clasificación:
4.0

I just dropped off the truck and used your online app. That was great. It was after hours so no one was there to help me

Kevin S. 
Clasificación:
5.0

Great experience, they were friendly and helpful.

david B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
No se han enviado comentarios para esta ubicación.

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